Warranty

RETURNS & WARRANTY
We thank you for your purchase. If you are not satisfied with your
purchase or have an issue with our product, please kindly let us
know. Our full returns policy is outlined below. Carefully read over
our terms before contacting us. If you have questions, our cus-
tomer service team can be reached at: [phone].
For 1-3 years from the date of purchase, when this major appli-
ance is operated and maintained according to instructions at-
tached to or furnished with the product, Golden Vantage will pay
for Factory Specified Parts. This limited warranty is valid only in
the United States or Canada and applies only when the major
appliance is used in the country in which it was purchased.
Outside the United States and Canada, this limited warranty is
null and void Proof of original purchase date is required to obtain
service under this limited warranty.
DISCLAIMER OF IMPLIED WARRANTIES: LIMI-
TATION OF REMEDIES
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS
LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PRO-
VIDED HEREIN. IMPLIED WARRANTIES, INCLUDING WAR-
RANTIES OF MERCHANTABILITY OR FITNESS FOR A PAR-
TICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE
SHORTEST PERIOD ALLOWED BY LAW. GOLDEN VANTAGE
SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. SOME STATES AND
PROVINC-ES DO NOT ALLOW THE EXCLU-SION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, OR LIMITA-TIONS ON THE DURATION OF
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS,
SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY
TO YOU. THIS WARRAN-TY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE OR PROVINCE TO
PROVINCE.
MANUFACTURER’S WARRANTY
Golden Vantage provides a 3-year limited parts warranty for all
range hoods, and a 1-year limited parts warranty for all bathtubs,
tub fillers, kitchen sinks, kitchen sinks, shower heads, shower
wands, and shower panels. Under this warranty, you (the
customer), is entitled to replacement parts at no cost to repair
and restore functionality if any part of the product were to fail. No
labor is provided. Certain consumables that are not covered
under this warranty include:
∗ Lights (halogen and LEDs)
∗ Carbon Filters
∗ Mesh or Baffle Filters
∗ Ducting
The above parts are guaranteed to last one year beginning from
the date of purchase. If they fail prematurely or are defective
with-in 1 year of purchase, Golden Vantage will replace them at
no charge.
If a main unit or complete replacement has to be sent, Golden
Vantage will require that the customer pay for shipping. Shipping
for parts are free under the warranty period.
RETURNS, DAMAGES, MISSING PARTS
Ground Shipments – Range Hoods, Shower
Heads/Wands, Sinks, Tub Fillers
We accept all returns within 30 days with return shipping to be
paid by the customer if the item was:
∗ deemed unsuitable
∗ the wrong size
∗ purchased but not used
∗ an accidental purchase
∗ buyer’s remorse
Resolution Process for Damages or Missing
Items (Ground Shipments)
1a. Customer provides images of damage (mandatory)
1b. Customer notifies us (Golden Vantage) for missing parts or
items
2a. We send a replacement unit (discretionary)
2b. We send replacement parts
3. Customer is provided a new tracking number for the replace-
ment or parts shipped via Ground shipping or Parcel
Freight Shipments – Bathtubs, Oversized Range
Hoods
All bathtubs will ship via freight. Due to the large size and weight,
please allow approximately 2 weeks for the item to arrive. If you
have received a freight shipment, please kindly:
∗ inspect for damages (ex: cracks, chips, etc.)
∗ inspect for missing parts or items part of a bundle
Resolution Process for Damages or Missing
Items (Freight Shipments)
1a. Customer provides images of damage (mandatory)
1b. Customer notifies us (Golden Vantage) for missing parts or
items
2a. We send a replacement unit (discretionary)
2b. We send replacement parts
3. Customer is provided a new tracking number via our 3
rd
party
LTL carrier for the replacement or parts
If the customer contacts us after the 30-day window for a return,
Golden Vantage will require a 15-40% restocking fee to be
applied to the return depending on the condition of the item and
the number of days passed the standard 30-day window.
If shipping damage is noticeable upon arrival, please immediately
reject the package, take pictures of the damages, and contact
customer support for assistance.
If the item is delivered and arrived damaged, we will either send a
replacement and take back the damaged item, or send parts to
repair the item depending on the severity of the damage. A full
replacement will be issued only under our discretion. Under cer-
tain authorized venders who carry our products, shipping damag-
es that require a full replacement will require contacting the seller
and not Golden Vantage .
All shipping damages must be reported within 30 days of delivery.
Missing or lost items must be reported within 7 days of delivery.
The customer must also notify the local authorities to obtain a
police report if the tracking information shows the item as being
delivered, but not received. A replacement part or unit will be
shipped out only if these rules are met. After the 30-day window
for damaged items or 7 days for lost and missing packages,
Golden Vantage reserves the right to not ship replacement parts
or complete units. No exceptions will be made and we will not be
held responsible.
WARRANTY EXCLUSIONS
The included warranty is null/void and does not cover the follow-
ing conditions:
1. Service calls to correct the installation of your major appli-
ance, to instruct you on how to use your major appliance, to
replace or repair house fuses, or to correct house wiring or
plumbing.
2. Service calls to repair or replace appliance light bulbs, air
filters or water filters. Consumable parts are excluded from
warranty coverage.
3. Repairs when your major appliance is used for other than
normal, single-family household use or when it is used in a
manner that is contrary to published user or operator instruc-
tions and/or installation instructions.
4. Damage resulting from accident, alteration, misuse, abuse,
fire, flood, acts of God, improper installation, installation not
in accordance with electrical or plumbing codes, or use of
consumables or cleaning products not approved by us.
5. Cosmetic damage, including scratches, dents, chips or other
damage to the finish of your major appliance, unless such
damage results from defects in materials or workmanship
and is reported to us within 30 days from the date of pur-
chase.
6. Any food loss due to refrigerator or freezer product failures.
7. Costs associated with the removal from your home of your
major appliance for repairs. This major appliance is designed
to be repaired in the home and only in-home service is cov-
ered by this warranty.
8. Repairs to parts or systems resulting from unauthorized
modifications made to the appliance.
9. The removal and reinstallation of your major appliance if it is
installed in an inaccessible location or is not installed in ac-
cordance with published installation instructions.
10. Major appliances with original model/serial numbers that
have been removed, altered or cannot be easily determined.
This warranty is void if the factory applied serial number has
been altered or removed from your major appliance. The
cost of repair or replacement under these excluded circum-
stances shall be borne by the customer.