User's Manual

Walgreens Installation Guide
G-1-2002-2B
Walgreens Installation Guide 2B.doc
Use or disclosure of this document is covered under the Non-Disclosure Agreement executed between the reader and Goliath Solutions,
LLC. This document and the information contained herein are privileged and should only be viewed by expressly authorized parties.
5/27/2008 Page: 2-1
Chapter 2 - STORE INSTALLATION PROCEDURES:
Check-In:
Morning installations start at 8 AM local time.
Upon arrival, the following tasks must be completed:
1) Locate the highest available level of Store Management (the Store Manager’s
name is posted near the front door).
 The Lead Tech must introduce himself and the crew.
 Explain the installation process of the receivers and transmitters, the
approximate amount of time the install will take, and the areas of the store that
will require access. Do not attempt to answer any questions on the operation
of the system. Please refer any questions to the Customer Services Help Desk
listed in the Welcome Package.
 Ask the store manager if they know the location of the secondary
communications cabinet (Catalina cabinet).
 Locate the Installation Kit that has arrived at the store.
o Retrieve the Welcome Package from the Installation Kit.
o Record the serial numbers of the CMU and MEU(s).
 Give the Store Manager the Welcome Package from the kit. This will give them
a point-of-contact for their store and some information on how the system
works.
 Photo I.D. must be displayed by all members of the crew at all times.
2) After completing the check-in process with the store, then bring the ladders into the
store. The Lead Tech should perform the Pre-installation Survey while the second
tech brings in the rest of the installation equipment and then starts the installation
prep.
3) Call the
Goliath Solutions Help Desk at 207-591-1583 to check-in immediately
after the completion of the Pre-installation survey. Provide the Help Desk with the
following information:
 Arrival time at the store.
 Names of the install team and the cell phone number of the CIT Lead Tech.
 The CMU and MEU serial numbers.
 Serial numbers of the CMU and MEU.
 Any issues found during the survey that will affect the installation.
All installations require a check-in and check-out call with the Help Desk. If needed
during the installation, call the Help Desk to resolve installation issues.