User Manual Part 1

Introduction to Store Install Processes Guide
G-1-2001-2
Introduction to Store Install Process Guide-2.doc
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5/27/2008 Page 2-1
Chapter 2 - Installation Roles and Responsibilities:
Goliath Solutions Help Desk:
The Goliath Solutions Help Desk (Help Desk) is the primary GOLIATH contact point for the
CIT during the installation process. The Help Desk is open from 6AM - midnight CT (or
upon final Crew check-out), M-F to provide remote support. The Help Desk must be
contacted immediately regarding any problems or issues that occur during the installation
process and must be contacted to run system tests.
Specific tasks include but are not limited to:
 Check-in of the CIT Crews.
 Problem resolution of any type during the installation process.
 Communications testing of the GOLIATH system during the install process.
 Testing of the GOLIATH system at the completion of installation (this must be done
prior to the release of the installation crew).
 Check-out of the CIT Crew.
 Depletion of any Hot Spare parts used.
Cable Installation Vendor (CIV):
The CIV is a third-party vendor contracted to install the GOLIATH system within a selected
retailer. The CIV has the responsibility of installing the GOLIATH system to meet the
standards specified in this guide and the Retailer Specific Installation Requirements
referenced in the
Cable Installation Guide and the other supporting documentation
referenced in this manual.
The CIV is required to know and comply with all stated
Vendor Policies for the Retailer.
The CIV is responsible for the Cable Installation
Technicians (CIT) that they have contracted with to perform the installation.
Cable Installation Technician (CIT):
The CIT is a third-party vendor contracted to install the GOLIATH system within a selected
retailer. The CIT has the responsibility of installing the GOLIATH system to meet the
standards specified in this guide and the Retailer Specific Installation Requirements
referenced in the
Cable Installation Guide and the other supporting documentation
referenced in this manual.
The CIT is required to know and comply with all stated
Vendor Policies for the Retailer.
CIT responsibilities include, but are not limited to (in summary):
 Check-in with the Store Management and the Help Desk upon arrival at the store.
o Verify store floor-plan.
o Locate and inventory the store Installation Kit.
 Conducting a Pre-installation survey to determine the installation location of the
GOLIATH equipment.