User Manual

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7. Troubleshooting
Q: Not working properly or no function?
A: Please check:
1. Please check the cable adapter is connected correctly. Please also make sure the connection is
fixed tight to keep fast and stable signal.
2. Please hook up the included USB cable, one end to the adapter, the other to the computer (not
monitor) to power the adapter.
3. Remember to toggle the computer screen to the monitor or TV
4. Please make sure that the current interface is used correctly. For example, for some computers,
it needs to determine the corresponding output VGA port or for some monitors, it need to set
the corresponding HDMI input port.
5. Please note that this adapter is NOT bi-directional. It only converts signal from VGA to HDMI.
Q: The video quality is not good?
A: Please check:
1. Please lock the VGA and HDMI connector to keep fast and stable signal.
2. Please set the suitable resolution on your pc.
8. Warranty
This Product is covered by us Product and Labor warranty for 12 months from the date of its
original purchase. If manufacturing defects occur, please contact our support team immediately
to launch a warranty claim. We will instruct you on how to return the defective unit back to us for
repair or replacement. The following are excluded from our warranty cover:
1) Device purchased as 2nd hand, used, or from unauthorized sellers.
2) Damage resulted from misuse and abusive action.
3) Damage resulted from Chemical, fire, radioactive substance, poison, or liquid.
4) Damage resulted from natural disaster.
5) Damage caused to any 3rd party, person, object, and beyond.
9. Statement
We can only provide after sale services from products that are sold by us. If you have purchased
this unit from a different place, please contact the seller for return and warranty issues