Guide
2019 | Condential and Proprietary | Do not distribute
Solve it:
Since the Nest x Yale Lock connects to the internet
through the Nest Connect or Nest Guard, it will
appear as Oine in the Nest app if it is experiencing
issues. For more specic instructions tap here.
Note: Even if the lock is oine most passcodes will
still work as well as the thumb turn on the inside.
Solve it:
There are three basic ways to lock and unlock the
door. If you are experiencing any issues from the
Nest app, the keypad on the door, or the thumb
turn, visit here for additional resources.
Locking and
unlocking issues
Lock disconnects or is
oine in the Nest app
Take a look at how to solve some common issues that can arise with Nest x Yale Lock.
Troubleshooting tips