Guide

2019 | Condential and Proprietary | Do not distribute
Solve it:
Since the Nest x Yale Lock connects to the internet
through the Nest Connect or Nest Guard, it will
appear as Oine in the Nest app if it is experiencing
issues. For more specic instructions tap here.
Note: Even if the lock is oine most passcodes will
still work as well as the thumb turn on the inside.
Solve it:
There are three basic ways to lock and unlock the
door. If you are experiencing any issues from the
Nest app, the keypad on the door, or the thumb
turn, visit here for additional resources.
Locking and
unlocking issues
Lock disconnects or is
oine in the Nest app
Take a look at how to solve some common issues that can arise with Nest x Yale Lock.
Troubleshooting tips