Instruction Manual

Table Of Contents

Troubleshooting Steps

Can't connect Nest thermostat to the app

If you're able to connect your

Google Nest thermostat to Wi-

Fi but you can’t add it to your

account in the Nest or

Google Home app, or an error

message appears on your

thermostat, follow these steps

to fix the problem.

Note: If you can't connect your

thermostat to Wi-Fi or all your

Nest products are offline, refer

Troubleshoot Wi-Fi and

connection issues article.

1. Make sure your internet service is working

2. Check your app version

3. Restart your Nest thermostat

4. Restart your router and modem

5. Check the settings on your Wi-Fi router or access point

Note: For more troubleshooting queries visit

Google Support

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Troubleshooting Steps Can't connect Nest thermostat to the app If you're able to connect your Google Nest thermostat to WiFi but you can’t add it to your account in the Nest or Google Home app, or an error message appears on your thermostat, follow these steps to fix the problem. Note: If you can't connect your thermostat to Wi-Fi or all your Nest products are offline, refer to Troubleshoot Wi-Fi and connection issues article. 1. Make sure your internet service is working 2. Check your app version 3.