Google Search Appliance Installing the Google Search Appliance Google Search Appliance software version 7.
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Contents Installation Guide .......................................................................................................
Installation Guide This guide contains the information you need to install the Google Search Appliance (models GB-7007, GB-9009, G100, and G500) on your network and perform the initial software configuration on the search appliance. This guide also tells you how to set up the first crawl of the content on a web site or intranet. For information about specific feature limitations, see Specifications and Usage Limits.
Before You Install Before you install a search appliance, read the installation planning document, Planning for Search Appliance Installation. You may have received the planning document as an attachment to the Welcome email you received after purchasing the search appliance. If not, read Planning for Search Appliance Installation. If you have read the planning document and collected the information described in the preinstallation checklists, you can proceed to install the Google Search Appliance.
Installing the Google Search Appliance This section contains instructions for connecting the Google Search Appliance to the network and performing the initial software configuration. Before you connect the search appliance, complete the preinstallation checklists, which are in Planning for Search Appliance Installation. Installing the Google Search Appliance has two phases: 1. “Connecting the Search Appliance to the Network” on page 6 2.
The following diagram illustrates the connections between a search appliance, the network, and the computer used for configuring the search appliance: 1. Network router connected to search appliance by the yellow Ethernet cable, which is the longer of the two cables supplied with the search appliance. 2. Google Search Appliance 3. Laptop connected to search appliance by the orange cable, which is the shorter of the two cables supplied with the search appliance.
9. If the IP address and subnet mask are not assigned to the computer, wait approximately ten minutes, reboot the computer and recheck the IP address and subnet mask. 10. To enable the dedicated administrative network interface card, connect one end of an Ethernet cable to the second from left Ethernet port (LAN2) on the back of the search appliance and connect the other end to a router. This port is typically white and might be labeled LAN2.
3. If the Network and System Settings wizard does not start, check the browser proxy settings. If the browser is using a proxy, disable the proxy, wait two minutes, and enter http:// 192.168.255.1:1111/ in the browser address bar again. When the wizard starts, the first page you see is the End User License Agreement page. 4. Select your country from the drop-down list. The End User License Agreement is displayed, in the language corresponding to the country you chose. 5.
. In the DNS Suffix field, enter a comma-separate list of suffixes for DNS resolution. For example: products.example.com, mydivision.example.com, support.example.com WARNING: If the GSA is unable to contact the DNS Server, perhaps if the yellow Ethernet port is not connected to a network, then do not enter a hostname in the SMTP and NTP fields. Enter an IP address instead (this IP address can be incorrect for the time being).
19. In the Test URLs field, enter one URL per line, representing locations of content you want crawled and indexed. Use a trailing slash on each URL. For example: http://corp.example.com/ http://www.example.com/products/ 20. Click Check Access to Web Servers. The search appliance attempts to crawl the content files. If the search appliance cannot reach any of the locations, error messages appear in the configuration wizard interface.
The high-level steps for setting up the initial crawl are: 1. “Logging in to the Admin Console” on page 12 2. “Setting Up and Starting the Crawl” on page 13 3. “Checking the Crawl Status” on page 13 4. “Checking the Serving Status” on page 14 Logging in to the Admin Console The Admin Console is an application accessed with a web browser that provides the user interface for administering the Google Search Appliance.
Setting Up and Starting the Crawl To set up and start the crawl: 1. In the left-hand menu, click Content Sources > Web Crawl > Start and Block URLs. 2. In the Start URLs field, type one or more start URLs. For the initial setup and testing, it is best to enter a start URL that does not require a login or user authentication. Start URLs must be fully qualified URLs, in the following format: protocol://host[:port]/[path]/ For example, http://dracula:2346/content.
2. Click the “click to expand” link under the Crawl Status graph to go to the Crawl Status page. The Crawl Status page shows: • URLs found that match crawl patterns • Total number of documents being served from the index • Current crawling rate • Document bytes filtered • Documents crawled in the previous 24 hours • Document errors in the previous 24 hours • Whether the crawling system is paused or running. When the multicolored balls are moving, the crawling system is running.
Running Test Queries Using the Test Center Run test queries in these circumstances: • When the index is new • You created or changed a front end • You created or changed a collection To run test queries: 1. Click the Test Center link in the horizontal blue bar at the top right of the page. A new browser window opens. 2. Enter some test queries. 3. When you finish testing, close the Test Center browser window.
Starting and Shutting Down the Google Search Appliance Use the instructions below to start or shut down the search appliance. Starting the Search Appliance This section contains instructions for starting the Google Search Appliance. To start the search appliance: 1. Plug the power cord into the Google Search Appliance. 2. On the front of the search appliance, locate the power button. 3. Press the power button once. The indicator light next to the power button changes color.
To shut the search appliance down normally when you have physical access: 1. Press the power button once, briefly. The shut-down process typically takes one to two minutes, but the process can take up to ten minutes. When you press the power button, do not hold it down. Depressing the power button for four (4) seconds starts a hard shutdown, which can cause data loss and require a long period of system checks when the search appliance restarts. 2.
3. If you cannot find the solution to your problem in this document, Administering Crawl for Web and File System Content, or the help system in the Admin Console, see Fix a problem (https:// support.google.com/gsa/topic/2707842). 4. If you cannot resolve the problem and you have access to the Technical Support web site, review the information at https://support.google.com/enterprisehelp/answer/1120726, which directs you to the Support Portal. 5.
Problem Solution You start a browser on the computer connected to the search appliance. You cannot connect to the Network and System Settings wizard at http://192.168.255.1:1111/ 1. If the browser is using a proxy, disable the proxy and any personal firewall software running on the computer. Wait two minutes and then try to connect to the Network and System Settings wizard. 2. Symantec antivirus software is sometimes configured to block port 1111.
Network-Related Error Messages This table lists common errors in network configurations that might cause the setup to fail. You might need to ask a system administrator for help. Error Message Description Solution Gateway unpingable This typically means that the gateway or IP or netmask values were entered incorrectly during the initial software configuration for the search appliance. Ensure that the correct values are entered on the configuration screens.
Error Message Description Solution Mail: connection refused The search appliance cannot contact the SMTP server. Ensure that you correctly identify an SMTP mail server on the configuration screens and that the SMTP server is running. Review the network configuration and any firewalls to ensure that they do not block network traffic to and from the search appliance. URLs to Test: returns code nnn instead of 200, where n=any numeral The web server specified responded, but returned an error code.
Never insert objects of any kind into the ventilation openings. To avoid electrical shock, never attempt to remove the covers of the Google Search Appliance. Always shut down the Google Search Appliance from the Admin Console before powering down the hardware. If you are working with the modem or local area network: Do not connect or use a modem or telephone during a lightning storm. There may be a risk of electrical shock from lightning. To reduce the risk of fire, only use No.
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