Google Search Appliance Installing the Google Search Appliance Google Search Appliance software version 7.
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Contents Installation Guide .......................................................................................................
Installation Guide This guide contains the information you need to install the Google Search Appliance (models GB-7007, GB-9009, G100, and G500) on your network and perform the initial software configuration on the search appliance. The guide also tells you how to set up the first crawl of the content on a web site or intranet.
You need a computer that is physically close to the search appliance and can be attached to the search appliance with an Ethernet cable. The computer should run a supported web browser. For a list of supported browsers, see the release notes for the software version that is running on the search appliance. About Technical Support Google provides technical support through a web application at the Enterprise Technical Support portal. The Google Enterprise Support Information web page (http://www.google.
When you configure the software, you set network parameters so that the search appliance can communicate with the network and other computers on the network. After you configure the software, set up the initial crawl of the content. When the crawl and index processes are completed, the search appliance can begin serving content to end users.
3. Laptop connected to search appliance by the orange cable, which is the shorter of the two cables supplied with the search appliance. Note that the Google Search Appliance is provided with two power supplies and two power cables. Ensure that the search appliance is connected to an uninterruptible power supply (UPS) to ensure that the power source is clean and the search appliance has continuing power during a power failure. You can optionally attach a monitor directly to the search appliance.
The first time you start a Google Search Appliance, you may see an error message saying The battery has recovered, but cached data was lost. Press any key to continue or 'C' to load the configuration utility. The error message indicates that the power has drained from a rechargeable battery for the RAID controller. The Google Search Appliance has not lost data and will function normally. The battery recharges in the 24 hours after the Google Search Appliance is powered up.
6. 7. Click Accept & Continue to Step 1. • If you do not accept the license agreement, the wizard exits and you cannot configure the search appliance. • If you accept the license agreement, you see the Network Settings page of the Network and System Settings wizard. Configure network settings. Both IPv4 and IPv6 configurations are valid and you can have both types of configurations simultaneously. a.
WARNING: If the GSA is unable to contact the DNS Server, perhaps if the yellow Ethernet port is not connected to a network, then do not enter a hostname in the SMTP and NTP fields. Enter an IP address instead (this IP address can be incorrect for the time being). Once you have finished setting up the GSA, you can modify the SMTP and NTP Servers in the Admin Console to point to the correct servers.
20. Click Check Access to Web Servers. The search appliance attempts to crawl the content files. If the search appliance cannot reach any of the locations, error messages appear in the configuration wizard interface. You see a message saying the following: Congratulations! You have configured the appliance. If no warnings or errors have been displayed, you can now disconnect your laptop and use the appliance. Use the Admin Console application for day-to-day administration.
Logging in to the Admin Console The Admin Console is an application accessed with a web browser that provides the user interface for administering the Google Search Appliance. You can log in to the Admin Console using HTTP or HTTPS: • For a secure connection, use HTTPS on port 8443. Using HTTPS provides better protection for passwords and other information. • For an insecure connection, use HTTP on port 8000.
3. In the Follow and Crawl Only URLs with the Following Patterns field, copy all start URLs from the Start Crawling from the Following URLs field. If you enter the URL pattern for a directory, the URL must terminate in a forward slash (/). Use only the server part of the URL. If a URL refers to a specific page, only that page is crawled. For more information on URL patterns, click the Help link or see Administering Crawl. 4.
2. Click the “click to expand” link under the Crawl Status graph to go to the Crawl Status page. The Crawl Status page shows: • URLs found that match crawl patterns • Total number of documents being served from the index • Current crawling rate • Document bytes filtered • Documents crawled in the previous 24 hours • Document errors in the previous 24 hours • Whether the crawling system is paused or running. When the multicolored balls are moving, the crawling system is running.
Running Test Queries Using the Test Center Run test queries in these circumstances: • When the index is new • You created or changed a front end • You created or changed a collection To run test queries: 1. Click the Test Center link in the horizontal blue bar at the top right of the page. A new browser window opens. 2. Enter some test queries. 3. When you finish testing, close the Test Center browser window.
Starting and Shutting Down the Google Search Appliance Use the instructions below to start or shut down the search appliance. Starting the Search Appliance This section contains instructions for starting the Google Search Appliance. To start the search appliance: 1. Plug the power cord into the Google Search Appliance. 2. On the front of the search appliance, locate the power button. 3. Press the power button once. The indicator light next to the power button changes color.
To shut the search appliance down normally when you have physical access: 1. Press the power button once, briefly. The shut-down process typically takes one to two minutes, but the process can take up to ten minutes. When you press the power button, do not hold it down. Depressing the power button for four (4) seconds starts a hard shutdown, which can cause data loss and require a long period of system checks when the search appliance restarts. 2.
3. If you cannot find the solution to your problem in this document, Administering Crawl for Web and File System Content, or the help system in the Admin Console, see Fix a problem (https:// support.google.com/gsa/?hl=en#topic=2707842). 4. If you cannot resolve the problem and you have access to the Technical Support web site, review the information at http://support.google.com/enterprisehelp/bin/answer.py?answer=1120726, which directs you to the Support Portal. 5.
Resolving Installation and Configuration Problems The following table contains information on how to fix problems you might encounter during installation or configuration. Problem Solution The search appliance starts and you connect a computer to the search appliance. The computer is not assigned the IP address 192.168.255.254. 1. Restart the computer and recheck the IP address of the computer. 2. Ensure that the search appliance is running and that its lights are green. 3.
Problem Solution You type a URL in the Test URLs box in the configuration wizard and you see the error message URLs to Test: not a valid URL appears. The URL does not include the protocol, the domain name, or additional path information. For example, http:// www.google.com/ is a valid URL, but http:// www.google.com is not valid because it does not include path information (the final slash “/”).
Network-Related Error Messages This table lists common errors in network configurations that might cause the setup to fail. You might need to ask a system administrator for help. Error Message Description Solution Gateway unpingable This typically means that the gateway or IP or netmask values were entered incorrectly during the initial software configuration for the search appliance. Ensure that the correct values are entered on the configuration screens.
Error Message Description Solution Mail: connection refused The search appliance cannot contact the SMTP server. Ensure that you correctly identify an SMTP mail server on the configuration screens and that the SMTP server is running. Review the network configuration and any firewalls to ensure that they do not block network traffic to and from the search appliance. URLs to Test: returns code nnn instead of 200, where n=any numeral The web server specified responded, but returned an error code.
Never insert objects of any kind into the ventilation openings. To avoid electrical shock, never attempt to remove the covers of the Google Search Appliance. Always shut down the Google Search Appliance from the Admin Console before powering down the hardware. If you are working with the modem or local area network: Do not connect or use a modem or telephone during a lightning storm. There may be a risk of electrical shock from lightning. To reduce the risk of fire, only use No.
Copyrights This product includes Python software version 1.5.2, developed by Stichting Mathematisch Centrum. Copyright © 1991–1995 by Stichting Mathematisch Centrum, Amsterdam, The Netherlands. All Rights Reserved.
