Warranty

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Safety, Warranty, & Regulatory Guide

for Google Nest Hello

This booklet provides important safety, regulatory, and warranty

information that you should read before you start using your

Nest Hello.

Basic safety

PLACEMENT GUIDELINES

• Review the safety guidelines at g.co/nest/camsafety before installing

and using your Nest Hello.

• To avoid risk of overheating and burns: Use only in temperatures

between 5° and 104°F (-15° to 40°C). Do not block airflow to

Nest Hello.

• To avoid risk of fire and electric shock: Install in accordance with

local building and installation regulations. Turn off power to the

doorbell and chime during installation. Ensure that Nest Hello is

sure Nest Hello is not connected to the home’s main power, such as

110V or 220V.

Service & suppo

For online help, visit g.co/nest/support

FCC Regulatory Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject

to the following 2 conditions:

1 This device may not cause harmful interference.

2 This device must accept any interference received, including

interference that may cause undesired operation.

For FCC Compliance Statement, visit g.co/nest/fcccompliance

Responsible Party – U.S. Contact Information

Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043.

Contact: g.co/nest/contact

Open Source Compliance

g.co/nest/notices

of Google LLC.

Google Consumer Hardware Limited

Warranty – USA/CANADA

This Limited Warranty applies only if you are a consumer and

purchased your Google product (“Google Product”) in the United

States or Canada.

Total Satisfaction Return Policy If you are the original purchaser of

this Google Product and you are not satisfied with this Google Product

for any reason, you may return it in its original condition within thirty

(30) days of the original purchase and receive a full refund.

What does this warranty cover and how long does it last? Google

warrants that a new Google Product (including any ancillary parts

that may be packaged with it) will be free from defects in

materials and workmanship under normal use in accordance with

Google’s published user documentation for one year from the date

of original retail purchase in its original packaging by you. If a

Google Product has been refurbished, Google warrants that the

Google Product (including any ancillary parts that may be

packaged with it) will be free from defects in materials and

workmanship under normal use in accordance with Google’s

published user documentation for ninety days from the original

date of retail purchase by you (these warranties are collectively

referred to as our “Limited Warranty”).

What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY) If a

defect covered by this Limited Warranty arises and you return your

Google Product during the Limited Warranty period (which is one

year for new Google Products and ninety days for refurbished

Google products), Google will in its sole discretion and to the

extent permitted by law repair your Google Product using new or

refurbished parts, replace your Google Product with a new or

refurbished Google Product functionally at least equivalent to

yours, or accept the return of your Google Product in exchange for

a refund of the purchase price you paid for your Google Product.

If Google repairs or replaces your Google Product, the repaired or

replaced Google Product will continue to be warranted for the

remaining time of the original warranty period. All returned parts

for which you have received a replacement will become the

property of Google. Repair or replacement may result in loss of

data. Nothing in this Limited Warranty will reduce or otherwise

affect your statutory rights in relation to your Google Product.

THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS

WARRANTY GOOGLE PROVIDES FOR YOUR GOOGLE PRODUCT,

AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE

MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE

EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND

CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED,

ARISING FROM COURSE OF CONDUCT OR OTHERWISE,

REGARDING YOUR GOOGLE PRODUCT, EXCEPT THAT ANY

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED

IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY

ABOVE (EITHER ONE YEAR OR NINETY DAYS, DEPENDING ON

WHETHER YOUR GOOGLE PRODUCT IS NEW OR REFURBISHED).

Some states, provinces or territories do not allow limitations on

how long an implied warranty lasts, so the above limitation may

not apply to you.

What does this warranty not cover? This Limited Warranty is only

valid and enforceable in locations where the Google Product is

sold and will apply only if you purchased your Google Product

from Google or its authorized resellers. This Limited Warranty only

applies to hardware components (and not any software elements)

of Google Product, and this Limited Warranty does not apply to

damage caused by: (1) normal wear and tear; (2) accidents;

(3) misuse (including failure to follow product documentation);

(4) neglect; (5) disassembly; (6) alterations; (7) servicing other

than by Google-authorized technicians; and (8) external causes

such as, but not limited to: water damage, exposure to sharp

objects, exposure to excessive force, anomalies in the electrical

current supplied to the Google product, and extreme thermal or

environmental conditions. This Limited Warranty does not guarantee

that use of the Google Product will be uninterrupted or error-free.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE

MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE

AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY,

“GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY

THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING

NEGLIGENCE), BREACH OR FAILURE OF ANY WARRANTY OR

OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL,

CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE

INCURRED BY YOU IN CONNECTION WITH YOUR GOOGLE

PRODUCT OR THESE TERMS, INCLUDING ANY LOSS OF DATA,

WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES

HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE

POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY

UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT

PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL

LIABILITY IN CONNECTION WITH YOUR GOOGLE PRODUCT OR

THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU

ACTUALLY PAID GOOGLE FOR YOUR GOOGLE PRODUCT.

Some states, provinces or territories do not allow the exclusion or

limitation of incidental or consequential damages, so the above

limitation or exclusion may not apply to you.

How do you make a claim? To make a claim under the Limited

Warranty, please contact Google Product Support at g.co/nest/support.

You must provide your name, contact information, and the serial number

of your Google Product to receive support. You may also be required to

provide a purchase receipt.

Summary of content (2 pages)

PAGE 1
Safety, Warranty, & Regulatory Guide for Google Nest Hello This booklet provides important safety, regulatory, and warranty information that you should read before you start using your Nest Hello. Basic safety PLACEMENT GUIDELINES • Review the safety guidelines at g.co/nest/camsafety before installing and using your Nest Hello. • To avoid risk of overheating and burns: Use only in temperatures between 5° and 104°F (-15° to 40°C). Do not block airflow to Nest Hello.
PAGE 2
Other limitations: No vendor, seller, authorized reseller, employee, or representative of Google or its affiliates or any third party is authorized to make any modification, extension, or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.