User Manual

66 67
WARNING: Do not drop, disassemble, open, crush, bend,
deform, puncture, shred, microwave, incinerate or paint
yourcamera or battery. Do not insert foreign objects into
anyopening on the camera, such as the USB-C port. Do not
use your camera if it’s been damaged – for example, if cracked,
punctured or harmed by water. Disassembling or puncturing
the integrated battery can cause an explosion or re.
Battery Information
MY GOPRO WON’T POWER ON
Make sure your GoPro is charged. See Charging the Battery (page 8).
If charging the battery didn’t work, try restarting your camera.
SeeRestarting Your GoPro (page 53).
MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 53).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the le. If your footage
skips, one of the following issues is probably the cause:
• The computer doesn’t work with H.264 les. Try downloading the
latest version of the Quik desktop app for free at gopro.com/apps.
• Your computer doesn’t meet the minimum requirements of
thesoftware you’re using for playback.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD
Swipe down to access the Dashboard, then tap Preferences >
Connections > Camera Info.
I DON’T KNOW WHAT SOFTWARE VERSION I HAVE
Swipe down to access the Dashboard, then tap Preferences > About >
Camera Info.
I CAN’T FIND MY CAMERA’S SERIAL NUMBER
The serial number is stamped inside the door of your camera. You can
also nd it by swiping down to access the Dashboard, then tapping
Preferences > About > Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
Troubleshooting