User's Manual

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MY GOPRO WON’T POWER ON
Make sure your GoPro is charged. See Charging (page <?>). If charging
the battery didn’t work, try restarting your camera. See Restarting Your
GoPro (page 65).
MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 65).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the le. If your footage
skips, one of these issues is probably the cause:
• The computer doesn’t work with HEVC les. Try downloading the
latest version of the Quik desktop app for free at gopro.com/apps.
• Your computer doesn’t meet the minimum requirements of the
software you’re using for playback.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD
Swipe down to access the Dashboard, then tap Preferences >
Connections > Camera Info.
I DON’T KNOW WHAT SOFTWARE VERSION I HAVE
Swipe down to access the Dashboard, then tap Preferences >
About > Camera Info.
I CAN’T FIND MY CAMERA’S SERIAL NUMBER
The serial number is stamped inside the battery compartment of your
camera. You can also nd it by swiping down to access the Dashboard,
then tapping Preferences > About > Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
Troubleshooting Tech Specs: Video
VIDEO RESOLUTION SPHERICAL
Video resolution (RES) refers to the number of horizontal lines used in
each frame of video. A 5.7K video is made up of 5528 horizontal lines,
each with a width of 2764 pixels. A 3K video is made up of 2880 horizontal
lines, each with a width of 1440 pixels. Since more lines equals greater
resolution, 5.7K will deliver a more detailed picture than 3K.
Video Resolution Best Use
5.7K30
Beautiful high-resolution content. Enables
1080p30 OverCapture videos with the
traditional GoPro look and feel. Results in a
large viewing area, so is recommended for most
situations.
4K30
More info to come.
3K60
High frame rate yields the smoothest, most
immersive results for capturing fast-action
activities. Enables 720p60 xed-frame
OverCapture videos. This FPS gives you the
most natural playback in head-mounted displays
(HMDs) and enables slow motion during editing.