Warranty

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Product Care & Warranty

Assurance

We believe our product should be used and enjoyed, so to give you extra piece of mind, we back

it up with our Assurance program:

Royal Doulton Australia will replace, through our authorised retailers, at no cost to the

consumer, any registered item of Royal Doulton, Royal Albert, Royal Crown Derby, Rosenthal

or kate spade tableware or stemware which chips, breaks or is faulty within two years from the

date of purchase*

In addition, Royal Doulton cutlery has a 50 year replacement warranty on workmanship.

We will also notify consumers, who have registered, if their tableware, stemware or cutlery

pattern is being retired.

*Terms & Conditions

 Customers must register for assurance within 3 months from the date of purchase.

 If it is not possible to maintain the pattern availability for the warranty period we will

advise consumers of arrangements to be made to complete their collection.

 Assurance is only offered on current tableware, stemware and cutlery patterns.

 Replacements are offered only for chipping and accidental breakages which occur during

normal home use and do not extend to any other items other than the broken article, even

if it forms part of a set.

 Assurance is conditional on the consumer following guidelines outlined in the 'Product

Care' section

Product Care

Tableware

Using

 Pieces must not be dropped or struck against hard or sharp surfaces, or struck with hard

or sharp objects.

 Pieces must not be subjected to extreme changes in temperature.

 Plates and serving dishes can be warmed before use in an oven at a temperature of no

more than 100°C.

 Pieces must not be placed directly on a hot stove element or flame.

 Tableware with a gold or platinum trim must not be used in a microwave.

 Fine bone china should not be used for cooking purposes.

Summary of content (3 pages)

PAGE 1
Product Care & Warranty Assurance We believe our product should be used and enjoyed, so to give you extra piece of mind, we back it up with our Assurance program: Royal Doulton Australia will replace, through our authorised retailers, at no cost to the consumer, any registered item of Royal Doulton, Royal Albert, Royal Crown Derby, Rosenthal or kate spade tableware or stemware which chips, breaks or is faulty within two years from the date of purchase* In addition, Royal Doulton cutlery has a 50 year replac
PAGE 2
  Always warm a teapot or coffeepot first by filling it with hot tap water prior to pouring in boiling water. Avoid standing on cold surfaces such as stainless steel sinks. 'Casual' tableware pieces taken from a freezer or refrigerator must be allowed to return to room temperature before being placed in an oven. Washing   When washing by hand avoid the use of scouring pads or abrasive cleansers. Clean with a soft cloth. Most stains can be removed by soaking the item in warm water before washing.
PAGE 3
       Clean and dry your cutlery as soon as possible after use. Do not leave it in eater to soak, or let it stand in the dishwasher overnight. Mineral salts in the water can attack the metal and cause stains, Do not leave food adhering to the cutlery for long periods prior to cleaning. Acids found in food residue are surprisingly corrosive, and if left for long periods will attack the metal causing pits and stains. Do not use any abrasive cleaners to remove food residue.