Warranty

 Always warm a teapot or coffeepot first by filling it with hot tap water prior to pouring in
boiling water. Avoid standing on cold surfaces such as stainless steel sinks.
 'Casual' tableware pieces taken from a freezer or refrigerator must be allowed to return to
room temperature before being placed in an oven.
Washing
 When washing by hand avoid the use of scouring pads or abrasive cleansers. Clean with a
soft cloth. Most stains can be removed by soaking the item in warm water before
washing. Very stubborn stains can be removed by soaking in a mild bleach solution for
up to one hour. When leaving a teapot or coffee pot to dry, always stand the right way up.
 All your china can be washed in a dishwasher at a maximum temperature of 65°C using a
liquid dishwasher detergent or Finish Powerball.
Storing
 When storing plates, try not to slide them over one another as this may cause scratches on
the glaze. The surface of tableware is hard, however, the front of one plate can be
scratched by the back of another so care should be taken when stacking and we
recommend a paper napkin is placed between each plate.
 Cups should not be stacked when stored as this may weaken the handles.
Crystal
 Care should be taken to avoid glasses bumping together when carrying or washing up.
 It is best to keep crystal out of the dishwasher or it may become cloudy. Wash by hand in
warm soapy water, avoiding the use of scouring pads or abrasive washing agents.
 No good glass should be immersed suddenly in very hot water or very cold water or have
very hot or cold liquids poured in to them.
 Store your crystal carefully, standing the right way up and not on the rims of the glasses.
 Red wine can cause stains on decanters. These can usually be removed by putting a
teaspoon of rice or tea leaves in to the decanter with detergent and warm water and
swilling around gently.
 Stoppers for decanters are made specifically for each decanter. However, if the stopper
becomes stuck, the neck of the decanter should be warmed by wrapping in a hot, wet
cloth and then gently pulling on the stopper.
Cutlery
Royal Doulton cutlery is made from 18/10 stainless steel, which is a high-quality, long-lasting
metal. It is stain and acid resistant, but is not totally stain proof. The cutlery can be damaged if
care is not taken to protect it from everyday corrosive elements. There are a few simple
recommendations to keep your cutlery looking at its best: