Warranty

WARRANTY REPLACEMENT POLICY AND PROCEDURE
Gorilla Grow Tents have a 1-year warranty on craftsmanship. User negligence and normal wear
and tear are not covered under warranty.
Listed below are the steps involved in submitting a request for warranty replacement.
1. Contact a Gorilla Grow Tent representative by phone or email at: 855-448-4769 or
[e-mail]
2. The Gorilla Grow Tent representative will either attempt to assist in troubleshooting,
requests photos showing damages, or ask for additional information.
3. If the part in question is faulty and not fixable, the customer will need to send it back to the
Gorilla Grow Tent warehouse. (Gorilla Grow Tent representative will specify the address)
**The shipping fee to the Gorilla Grow Tent facility will be covered by the customer.**
4. Once Gorilla Grow Tent receives the faulty product, it will be examined and either be
refurbished or replaced. If the tent proves to be functioning appropriately, the same tent will
be returned to the customer at the customer’s expense.
5. Any replacement will be sent back to the specified customer shipping address.
**Gorilla Grow Tent will cover the return shipping fee.**
DAMAGE CLAIM POLICY AND PROCEDURE
Currently damages to Gorilla Grow Tent shipments occur less than 1% of the time. In the
unfortunate event that damages do occur, the following procedure and timeline must be
followed in order to ensure the expeditious delivery of a replacement system and a claim being
filed with the damaging carrier.
1. When customer receives their Gorilla Grow Tent, the external packaging must be inspected
for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the
interior.
2. Customer will then inspect contents alongside the delivering driver.
3. Significant damages should be refused by customer and signed for by driver.