Warranty
Gourmet Chef™ 25 Year Guarantee
We are sorry you are having a problem with a Gourmet Chef product. The 25 Year
Guarantee, guarantees your cookware to be free from defects in materials and workmanship
under normal household use for the lifetime of the cookware. American Trading House
promises the original purchaser to replace any defective part or item during the guarantee
period.
Scratches, stains, discoloration or damage caused by the use of cooking sprays or
overheating are not covered by this warranty. Additionally, this warranty does not cover
damage caused by accident, misuse, abuse, commercial use or incidental or consequential
damages.
Please mail any defective items to:
American Trading House
Attn: Warranty
380 Jelliff Ave.
Newark, NJ 07108
Be sure to include a short note inside the box explaining the problem with your cookware,
UPC code from the box and a proof of purchase, along with your name, address, and a
daytime phone number. If any of the above is missing, it will delay the warranty process.
We recommend choosing a shipping service that provides a tracking number or proof of
delivery service that allows you to track the status of your shipment to us. We are not
responsible for missing or shipping damage of your items upon receipt or items not received
at our facility'.
.
From the time your cookware is inspected at our facility the entire warranty
process takes up to 7 weeks:
Product arrives and is received at our facility----->Product is forwarded to Warranty
Department and completes the inspection process(15 days)------>We process your
paperwork, order and ship your replacement(s)(7-14 days)----->Your order is on the way
and reaches it's destination(5-10 business days).
Please note that if the item is out of production, one of similar value will be substituted.