Warranty

General Warranty (Excluding Refurbished/Auction Items)
GoWISE USA has a 1-year limited warranty for all products. Products are warrantied against
defects in materials and workmanship for 1-year from the date of purchase, when used in
accordance with the instructions provided. This warranty does not cover damages or wear
resulting from accident, misuse, abuse, commercial use, or unauthorized adjustment and/or
repair.
For all GoWISE USA Pressure Cookers / Smoker, the removable lid and all components (floater
valve, regulator knob, sealing ring, steam basket, stainless-steel rack, insert pot) are warrantied
for 30 days from the day of purchase and DO NOT fall under the 1-year limited warranty of the
unit.
For all GoWISE USA Air Fryers, the removable basket, tray, and all components are warrantied
for 30 days from the day of purchase and DO NOT fall under the 1-year limited warranty of the
unit.
GoWISE USA® shall not be liable for loss of use or any other incidental, consequential or
indirect costs, expenses or damages. There are no express warranties except as listed above.
This warranty gives you specific legal rights, and you may have other rights which vary from
state to state.
CALL: 1-855-233-9199 for RETURN INSTRUCTIONS.
NOTE: Customers are responsible for all return shipping costs. When item(s) are returned under
warranty as being defective, they are thoroughly tested to verify manufacturer defect. If any
item(s) are determined to be in proper working order after testing, all shipping costs to have the
product returned to the customer will be the responsibility of the customer
Return Period: 30 Days All return requests must be made within 30 days from the date our
customers purchase their product(s). Refunds are only applicable during the 30-day return period
and may be subject to restocking fees up to 25% of the original purchase amount. If the product
is missing any accessories that were included in the original shipment or the product is damaged,
altered, or used, the item may no longer be eligible for a refund or replacement. Any decision of
refund and/or replacement will be decided at the discretion of GoWISE USA.
NOTE: Customers are responsible for all return shipping costs.
Defective / Freight Damaged: Products that are within the 30-day return period and have been
determined by customer service to be defective are qualified for a return label for the product to
be returned to GoWISE USA for inspection and testing. GoWISE USA will provide a return
shipping label for defective product(s) only. Customers must contact the Carrier (shipping
company) for products that have arrived damaged after initial transit. Clear photographic AND
video proof of damage and/or defective products is REQUIRED prior to GoWISE USA
authorizing the return of any product.