Use and Care Manual

21
TROUBLESHOOTING & ERROR CODES
Customer Care Team
855-233-9199
[e-mail]
Live Chat at gowiseusa.com
M-F 8:30am - 4:00pm MST
Problem Possible Cause Solution
Display remains blank
after connecting the
power cord
Bad power connection
or no power
Inspect the power cord to ensure a good
connection check if power outlet is active.
Cooker’s electrical fuse
has blown
Contact Customer Care Team
ERROR CODES
Displays “E01” Temperature sensor
disconnected
Contact Customer Care Team
Displays “E02” Temperature sensor
has short circuit
Contact Customer Care Team
Displays “E03” as
soon as power cord is
plugged in
Overheating, power
board is burned Contact Customer Care Team
Displays “E03” in the
middle of cooking
process
Food burned or stuck
on the bottom of the
inner pot
Clean the sticky or burned food
off the inner pot.
NOTE: Do not scrub too hard
as it may damage the pot.
Displays “E04” as
soon as power cord is
plugged in
Loose connection of the
exterior power cord
Plug in the exterior power cord again to
ensure both connections with the cooker
and with the outlet are tight.
Loose connection of the
interior red wire
Contact Customer Care Team
The pressure switch is
disconnected
Contact Customer Care Team
Displays “E04” after
pressure cooking starts
Signal switch has loose
connection
Contact Customer Care Team