Warranty

Warranty & Refund Policy

General Warranty (Excluding Refurbished/Auction Items)

GoWISE USA has a 1-year limited warranty for all products. Products are warrantied against defects

in materials and workmanship for 1-year from the date of purchase, when used in accordance with

the instructions provided. This warranty does not cover damages or wear resulting from accident,

misuse, abuse, commercial use, or unauthorized adjustment and/or repair. A proof of purchase is

required to start a warranty claim. If it is a gift, please contact the gifter for a copy of the

receipt. If it is inappropriate, you may request that the gifter open the warranty claim on your

behalf.

For all GoWISE USA Pressure Cookers / Smoker, the removable lid and all components (floater

valve, regulator knob, sealing ring, steam basket, stainless-steel rack, insert pot) are warrantied for

30 days from the day of purchase and DO NOT fall under the 1-year limited warranty of the unit.

For all GoWISE USA Air Fryers, the removable basket, tray, and all components are warrantied for

30 days from the day of purchase and DO NOT fall under the 1-year limited warranty of the unit.

GoWISE USA® shall not be liable for loss of use or any other incidental, consequential or indirect

costs, expenses or damages. There are no express warranties except as listed above. This warranty

gives you specific legal rights, and you may have other rights which vary from state to state.

CALL: 855-233-9199 for RETURN INSTRUCTIONS.

WE DO NOT SERVICE PRODUCTS OUTSIDE THE 48 CONTINENTAL UNITED STATES. (WE

WILL SHIP TO A FREIGHT FORWARDER FOR CUSTOMERS)

NOTE: Customers are responsible for all return shipping costs. When item(s) are returned under

warranty as being defective, they are thoroughly tested to verify manufacturer defect. If any item(s)

are determined to be in proper working order after testing, all shipping costs to have the product

returned to the customer will be the responsibility of the customer

Refurbished Policy

All Refurbished items are sold “AS IS” and are not eligible for refunds. If a refurbished item is

received either defective or DOA (Dead on Arrival), customers MUST contact GoWISE USA

customer support within 30-days from delivered date.

THIS WARRANTY ONLY APPLIES TO REFURBISHED ITEMS THAT ARE PURCHASED

DIRECTLY FROM GOWISE USA AND DOES NOT APPLY TO REFURBISHED ITEMS THAT ARE

PURCHASED FROM 3RD PARTY SELLERS.

30 Day Return PeriodAll return requests must be made within 30 days from the date our customers

purchase their product(s). Refunds are only applicable during the 30-day return period and may be

subject to restocking fees up to 15% of the original purchase amount. If the product is defective

within 30 days, GoWISE USA will cover the cost of return shipping, however, a picture and/or video

is required to receive a prepaid label. If the product is missing any accessories that were included in

the original shipment or the product is damaged, altered, or dirty (remains of previously cooked

product could be a health hazard), the item may no longer be eligible for a refund or replacement.

Any decision of refund and/or replacement will be decided at the discretion of GoWISE USA.

PAGE 1
Warranty & Refund Policy General Warranty (Excluding Refurbished/Auction Items) GoWISE USA has a 1-year limited warranty for all products. Products are warrantied against defects in materials and workmanship for 1-year from the date of purchase, when used in accordance with the instructions provided. This warranty does not cover damages or wear resulting from accident, misuse, abuse, commercial use, or unauthorized adjustment and/or repair. A proof of purchase is required to start a warranty claim.
PAGE 2
NOTE: EVIDENCE OF DEFECT IS REQUIRED TO BEGIN RETURN PROCESS. Customers are responsible for all return shipping costs after 30 days. Defective / Freight DamagedProducts that are within the 30-day return period and have been determined by customer service to be defective are qualified for a return label for the product to be returned to GoWISE USA for inspection and testing. GoWISE USA will provide a return shipping label for defective product(s) only.