Use and Care Manual

24
If your GoWISE USA Air Fryer Oven
Grill Ultimate displays any of these
error codes, please contact our
Customer Care Team.
TROUBLESHOOTING & ERROR CODES
ERROR
CODE
ISSUE
E1
Sensor open
circuit
E2
Touch sensors
short circuit
E3
Circuit board
connection error
855-233-9199
[e-mail]
Live Chat at gowiseusa.com
M-F 8:30am - 4:00pm MST
Problem Solution
Why won’t my air fryer
oven turn on?
First, make sure the air fryer oven is plugged in and the
oven door is closed. You can also try using different outlets
if it’s still not turning on. If none of these solve the problem,
please contact our Customer Care Team.
My food is not cooked
all the way / My food
doesn’t seem crispy
enough
Your oven may be overfilled with ingredients.
Cook in smaller batches for more even cooking.
You may have the temperature set too low.
Increase the temp. and continue cooking (see pg. 19).
For a crispier effect, brush with oil
before air frying.
Try flipping or rotating your food over midway through
the cooking cycle. This will ensure even cooking
White smoke is coming
out of my air fryer oven.
Should I be worried?
It’s normal for white smoke to appear when prepping greasy
ingredients. When frying greasy ingredients, a large amount of oil
will leak into the pan. The oil produces white smoke and the oven
may heat up more than usual. This does not affect the
appliance or end food result. Be sure to clean your oven properly
after each use to prevent it from smoking during the next use.
It helps to wipe down the heating element as well.
How do I stop the
cooking cycle on my
air fryer oven?
Press the POWER button to completely stop your cooking cycle.
To pause the cooking cycle, press the START/PAUSE button.
The heat and fan icons will turn off, but your cooking cycle time and
temp will hold until you press the START/PAUSE button again.