Warranty

NOTE: EVIDENCE OF DEFECT IS REQUIRED TO BEGIN RETURN PROCESS. Customers are
responsible for all return shipping costs after 30 days.
Defective / Freight DamagedProducts that are within the 30-day return period and have been
determined by customer service to be defective are qualified for a return label for the product to be
returned to GoWISE USA for inspection and testing. GoWISE USA will provide a return shipping
label for defective product(s) only. Customers must contact the Carrier (shipping company) for
products that have arrived damaged after initial transit. Clear photographic AND video proof of
damage and/or defective products is REQUIRED prior to GoWISE USA authorizing the return of any
product.
Regarding Purchase From 3rd Parties
In order for the GoWISE USA customer service team to look up the warranty information regarding
the product(s), the original order information and/or proof of purchase is required. Without this
information GoWISE USA will be unable to move forward with providing a replacement under
warranty, as we do not know the date or origin of the purchase. GoWISE USA does not have a
working business relationship with 3rd party selling sites or services or individuals which are not
listed below as one of our Authorized Retailers. GoWISE USA is not responsible for making inquiries
to such 3rd parties for the purpose of obtaining documentation. It is the responsibility of the
person(s) making the warranty claim to provide original documentation such as order information
and/or a receipt so that customer service can process your request. Any claim made under GoWISE
USA warranty guidelines must be made by original purchaser of the product(s). Any defective
product will be replaced as long as the issues with the device fall within warranty guidelines.
Authorized Retailers
-Amazon
-GoWISE USA (Amazon, Sears Marketplace)
-WayFair
-morningsave.com
-Houzz
-Home Depot