Grandstream Networks, Inc. BT–Series BT200 Dual Ethernet Port SIP Phone BT200 User Manual Firmware Version 1.1.1.14 www.grandstream.com support@grandstream.
TABLE OF CONTENTS BT200 USER MANUAL WELCOME ................................................................................................................................................... 4 SAFETY COMPLIANCES .............................................................................................................................................4 WARRANTY ...................................................................................................................................................
TABLE OF FIGURES BT200 USER MANUAL FIGURE 1: FIGURE 2: FIGURE 3: FIGURE 4: FIGURE 5: BT200 ILLUSTRATION ..................................................................................................................... 5 BT200 LCD ILLUSTRATION ............................................................................................................. 9 BT200 KEYPAD ILLUSTRATION ......................................................................................................
WELCOME Thank you for purchasing the Grandstream BT200 SIP phone. The BT200 is an affordable, next generation SIP phone that features excellent audio quality and rich telephony features. The BT200 supports popular voice codecs and is designed for full SIP compatibility and interoperability with 3rd party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology.
CONNECTING YOUR PHONE Connecting your BT200 is easy. Before you begin, please verify the contents of the BT200 package. EQUIPMENT PACKAGING The BT200 phone package contains: 1. One BT200 Main Case 2. One Handset 3. One phone cord 4. One Universal Power Adapter 5. One Ethernet cable CONNECT YOUR PHONE Connecting your phone is simple. First, connect the handset to the handset port.
CONNECT YOUR PHONE TO THE VOIP NETWORK Follow these steps to connect your phone to the VoIP network: 1. 2. 3. 4. 5. 6. Ensure your phone is connected to the Internet and the power socket. Wait 1 minute and press MENU. Press Arrow down 1 time to see on display [2] IP Address Press MENU again to see IP address on display Enter this IP in Internet Explorer browser. Login as administrator (password on default: admin) a. Type your SIP ID numbers b. Type your NAME used for Member Login c.
PRODUCT OVERVIEW The BT200 SIP phone is designed to provide all the feature functionality of a traditional phone plus advanced features like voicemail, 3-way conferencing, remote configuration, and dual 100 Mbps switched or routed network ports. The BT200 is based on SIP Industry Standards and supports popular voice codecs and is designed for full SIP compatibility and interoperability with 3rd party SIP providers. It’s simple to use, configure and manage.
TABLE 3: TECHNICAL SOFTWARE FEATURES Lines 1 direct number Protocol Support(1) IETF SIP (RFC 3261 and companion RFCs) Display 12-digit caller ID LCD Feature Keys 8 dedicated keys: Message Button, Hold, Transfer, Conference, Flash, Speakerphone, Send, Mute/Del, 5 display/menu navigation keys Ethernet Ports Dual 100 Mbps Ethernet LAN and PC ports (switched or routed) Device Management Web interface or via secure (AES encrypted) central configuration file for mass deployment NAT-friendly remote soft
USING THE BT200 IP PHONE GETTING FAMILIAR WITH THE LCD / LED BT200 has a numeric backlit LCD measuring 64mm x 24mm which displays icons to illustrate the mode(s) of the phone. The LCD turns on with an incoming call. If voicemail is configured, there is also a RED LED message indicator.
AM PM Real-time Clock: Synchronized to Internet time server Time zone configurable via web browser AM/PM indicator Call Logs and IP Address Separator Icons: 01-10 for CALLED history (dialed number) 01-10 for CALLERS history (Incoming caller ID) Numbers and Characters: 0 – 9, “* key” = └, “# key“= ┘ GETTING FAMILIAR WITH KEYPAD The BT200 keypad is the same as a traditional phone, with additional feature functionality including speaker, menu keys, LCD navigation keys, and advanced feature keys which include
TABLE 5: KEYPAD BUTTON DEFINITIONS Key Button Key Button Definitions UP ↑ Use button to select next “Menu Item” when phone is in keypad configuration mode; Or increase handset/speakerphone volume when phone is ACTIVE; Or increase ring volume when phone is in IDLE mode DOWN ↓ Use button to select previous “Menu Item” when phone is in keypad configure mode; Or decrease handset/speakerphone volume when phone is ACTIVE; Or decrease ring volume when is in IDLE mode MENU CALLED CALLERS Enter keypad MENU mo
MAKING AND ANSWERING PHONE CALLS HANDSET, SPEAKERPHONE AND HEADSET MODE The BT200 handset can be toggled between speaker mode (hands-free) or headset mode. To toggle between the handset and speaker/headset, press the Hook Flash in the handset cradle or press the SPEAKER button. PLACING A TRADITIONAL PHONE CALL There are four ways to place a call: 1. Use handset, headset or press SPEAKERPHONE button and dial. 2. Press the SEND button directly to redial last number.
Placing a Quick IP Call The BT200 can dial an IP address under the same LAN segment by dialing the last octet in the IP address. Controlled static IP usage is recommended. In the “Advanced Settings” page, set the "Use Quick IP-call Mode” to YES. When #xxx is dialed, where x is 0 – 9 and xxx <= 255, a direct IP call to aaa.bbb.ccc.XXX is completed. “aaa.bbb.ccc” is from the local IP address regardless of subnet mask. The numbers #xx or #x are also valid. The leading 0 is not required but can be used.
Blind and Attended Call Transfer BT200 supports both blind and attended call transfer. Each is easy to use. Use blind transfer if you want to transfer a call without speaking with someone first; use attended transfer if you want to speak with the xxxxxxxx prior to transferring call. Blind Transfer - Transfer an active call to a third party without announcement. Press the TRANSFER button and wait for a dial tone. Dial the third party’s phone number followed by the SEND button.
CALL FEATURES The BT200 supports an advanced call feature list including but not limited to caller ID block (or Anonymous Call), dsable/enable call waiting, call forward on busy, delay, or unconditional.
CONFIGURATION GUIDE This section of the BT200 manual will help guide you to configure your phone, either using the keypad or through the web interface. Examples of the web interfaces can be downloaded @ http://www.grandstream.com/user_manuals/GUI/GUI_BT200.rar. CONFIGURATION WITH KEYPAD Configuring the BT200 using the key pad is simple. If at anytime the phone rings or there is a 20+ second idle time, while in the configuration state, the phone will exit the configuration menu.
Menu Item Menu Functions 5 Display “[5] dnS ” Press MENU to display the DNS address Enter new DNS address if DHCP is OFF Press ‘↓’ or ’↑’ to exit Press MENU to (save and) exit Must recycle power for changes to take effect.
Menu Item 11 Menu Functions Display “[11] ring 0” Press MENU to hear the selected ring tone, press ‘↓’ or ’↑’ to select the stored ring tones. There are 3 available ring-tones: ring 0 (default), ring 1 and ring 2. ring 3 is unavailable or unsupported. Press MENU to select and exit. Display “ -- rESEt --”. Please be very careful when using this function. Two options: factory reset or manual reboot. Factory Reset: 1. Key in the physical / MAC address on back of the phone. Factory Reset 2.
END USER CONFIGURATION Once this HTTP request is sent from a Web browser, the web server will display a login screen. The password is case sensitive with maximum length of 25 characters. The factory default password for the End User is “123”. After login, the embedded Web server will display the Configuration page, explained in detail in Table 8. Grandstream Networks, Inc. BT200 User Manual Firmware 1.1.1.
TABLE 8: KEYPAD BUTTON DEFINITIONS End User Password This contains the password to access the Web Configuration Menu. This field is case sensitive with a maximum length of 25 characters. IP Address There are two modes under which the BT200 can operate: 1. DHCP Mode: all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.) The BT200 will acquire its IP address from the first DHCP server it discovers from the LAN it is connected.
Date Display Format Allow user to choose among the following three formats: 1. Year-Month-Day 2. Month-Day-Year 3. Day-Month-Year Display Account Name instead of Date If set to Yes, it will display the information entered on Account Name field from Account page. Device Mode This parameter controls whether the device is working in NAT router mode or Bridge mode. Need save the setting and reboot the device before the setting start to work.
TABLE 9: DEVICE STATUS DEFINITIONS MAC Address The device ID, in HEX format. This is a very important ID for ISP troubleshooting. IP Address This field shows LAN IP address of BT200 Product Model This field contains the product model info. Software Version Program: This is the main software release. This number is always used for firmware upgrade. Boot and loader are not normally changed. System Up Time This field shows system up time since the last reboot.
TABLE 10: ADVANCED CONFIGURATION PAGE DEFINITIONS Admin Password Administrator password. Only administrator can configure the “Advanced Settings” page. Password field is purposely left blank for security reason after clicking update and saved. The maximum password length is 25 characters. Silence Suppression This controls the silence suppression/VAD feature of G723 and G729.
Use Random Port This parameter, when set to Yes, will force random generation of both the local SIP and RTP ports. This is usually necessary when multiple BT200 s are behind the same NAT. Keep-alive interval This parameter specifies how often the BT200 sends a blank UDP packet to the SIP server in order to keep the “hole” on the NAT open. Default is 20 seconds. Use NAT IP NAT IP address used in SIP/SDP message. Default is blank. STUN Server IP address or Domain name of the STUN server.
DTMF Payload Type This parameter sets the payload type for DTMF using RFC2833. Syslog Server The IP address or URL of System log server. This feature is especially useful for ITSP (Internet Telephone Service Provider). Syslog Level Select the BT200 to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: 1. product model/version on boot up (INFO level) 2. NAT related info (INFO level) 3.
Quick IP Call Mode Dial an IP address under the same LAN segment by simply pressing the last octet in the IP address. In the Advanced Settings page the option "Use Quick IP-call mode", is set to No by default. When this option is set to YES, and #XXX is dialed, where X is 0-9 and XXX <=255, phone will make direct IP call to aaa.bbb.ccc.XXX where aaa.bbb.ccc comes from the local IP address REGARDLESS of subnet mask. #XX or #X are also valid so leading 0 is not required (but OK). eg. 192.168.0.2 calling 192.
SIP Registration This parameter controls whether the BT200 needs to send REGISTER messages to the proxy server. The default setting is “Yes”. Unregister on Reboot Default is No. If set to yes, the SIP user’s registration information will be cleared on reboot. Register Expiration This parameter allows user to specify the time frequency (in minutes) that BT200 refreshes its registration with the specified registrar. The default interval is 60 minutes (or 1 hour).
Session Expiration The SIP Session Timer extension enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. Once the session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session is terminated. Session Expiration is the time (in seconds) at which the session is considered timed out, provided no successful session refresh transaction occurs beforehand. The default value is 180 seconds. Min-SE The minimum session expiration (in seconds).
Check SIP User ID for When turned on, it will validate the To URI for incoming INVITE before accepting it. If it differs from locally configured URI, it should reject the call with 404 Not Found Incoming Invite message. Preferred Vocoder The BT200 supports up to 5 different Vocoder types including G.711(a/µ) (also known as PCMU/PCMA), GSM, G.723.1, G.729A/B. Configure Vocoders in a preference list that is included with the same preference order in SDP message.
CONFIGURATION THROUGH CENTRAL PROVISIONING SERVER The BT200 can be automatically configured from a central provisioning system. The configuration files can be downloaded via TFTP or HTTP from the central server. A service provider or an enterprise with large deployment of BT200 can easily manage the configuration and service provisioning of individual devices remotely from a central server. When the BT200 boots up, it sends a TFTP or HTTP request to download configuration files.
FIRMWARE UPGRADE UPGRADE THROUGH HTTP To upgrade firmware via HTTP, the field “Firmware Upgrade and Provisioning: Upgrade Via” needs to be set to HTTP. The “Firmware Server Path” should be set to where the firmware files are located. For example, the user can use the following URL in the Firmware Server Path: firmware.mycompany.com: 6688/Grandstream/1.0.0.29 where firmware.mycompany.com is the FQDN of the HTTP server. It can also be in IP address format.
NOTE for TFTP/HTTP Firmware Upgrade: 1. When the BT200 boots up, it will send TFTP or HTTP request to download configuration files. There are two configuration files, 1) “cfg.txt” and 2) “cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the BT200 . 2. These two files are for initial automatic provisioning purposes only. If using a normal TFTP or HTTP firmware upgrade, the following error messages in a TFTP or HTTP server log can be ignored.
RESTORE FACTORY DEFAULT SETTING WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or print all the settings before you restoring factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect to your VoIP service provider. Directions for Restoration: Disconnect network cable and power cycle the unit before resetting factory default settings. 1. Find the MAC address of the device.
GLOSSARY OF TERMS ADSL Asymmetric Digital Subscriber Line: Modems attached to twisted pair copper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance. AGC Automatic Gain Control is an electronic system found in many types of devices. Its purpose is to control the gain of a system in order to maintain some measure of performance over a changing range of real world conditions.
FQDN Fully Qualified Domain Name. A FQDN consists of a host and domain name, including top-level domain. For example, www.grandstream.com is a fully qualified domain name. www is the host, Grandstream is the second-level domain, and and.com is the top level domain. FXS Foreign eXchange Office. An FXS device can be an analog phone, answering machine, fax, or anything that handles a call from the telephone company like AT&T. They should also operate the same way when connected to an FXS interface.
MTU A Maximum Transmission Unit (MTU) is the largest size packet or frame, specified in octets (eightbit bytes), that can be sent in a packet- or frame-based network such as the Internet. The maximum for Ethernet is 1500 byte. NAT Network Address Translation NTP Network Time Protocol, a protocol to exchange and synchronize time over networks The port used is UDP 123 Grandstream products using NTP to get time from Internet OBP/SBC Outbound Proxy or another name Session Border Controller.
UDP User Datagram Protocol (UDP) is one of the core protocols of the Internet protocol suite. Using UDP, programs on networked computers can send short messages known as datagrams to one another. UDP does not provide the reliability and ordering guarantees that TCP does; datagrams may arrive out of order or go missing without notice. However, as a result, UDP is faster and more efficient for many lightweight or time-sensitive purposes.