Grandstream Networks, Inc. GXP – 2000 SIP Enterprise Phone GXP– 2000 User’s Manual Firmware Version 1.1.1.14 www.grandstream.com support@grandstream.
TABLE OF CONTENTS GXW- 2000 USER’S MANUAL WELCOME.................................................................................................................................................... 4 INSTALLATION............................................................................................................................................ 5 EQUIPMENT PACKAGING ...............................................................................................................................
TABLE OF FIGURES GXW- 2000 USER’S MANUAL FIGURE 1: FIGURE 2: FIGURE 3: FIGURE 4: CONNECTING THE GXP-2000 ......................................................................................................... 5 CONNECTING THE GXP-2000 AND THE GXP-EXTENSION ................................................................. 7 GXP-2000 INTERNAL HEADSET WIRING SCHEMA ............................................................................ 7 GETTING FAMILIAR WITH KEYPAD ....................................
Welcome Thank you for purchasing the Grandstream GXP – 2000 SIP Enterprise Phone, an affordable, high-quality IP phone designed for the small to large business enterprise. Grandstream GXP-2000 is a next-generation enterprise SIP telephone that is feature rich, easy to use, supports Power-over-Ethernet. The GXP-2000 is ideal for the small and medium size business seriously looking to leverage their broadband network. Leading industry experts consistently recognize the GXP2000 as best in class.
Installation EQUIPMENT PACKAGING The GXP-2000 phone package contains: 1) 2) 3) 4) 5) One GXP-2000 Main Case One Handset One Phone Cord One Universal Power Adaptor One Ethernet Cable The GXP-Extension package contains: 6) 7) 8) 9) One GXP-Extension unit One PS2 cable One connection plate One Universal Power Adaptor CONNECTING YOUR PHONE Figure 1: Connecting the GXP-2000 GXP Ext Connection WAN/LAN RJ-45 10/100Mbps ports Power Jack Headset Jet Table 1: Definitions of the GXP- 2000 Connectors GXP Ext Co
WALL MOUNT GXP-2000 can be wall mounted. To position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the fixed hangers. Top Wall Mount hole Bottom Wall Mount hole To use the handset, pull out the tab (extension downward) from the handset cradle, rotate the tab and plug it back into the slot with the extension up to hold the handset.
Figure 2: Connecting the GXP-2000 and the GXP-Extension GXP-2000 w/GXP-Extension GXP Extension Connecting the GXP-2000 w/GXP-Extension Reverse side of connection w/connection plate NOTE: Ensure your GXP-2000 has the latest firmware at http://www.grandstream.com/y-firmware.htm. FIGURE 3: GXP-2000 INTERNAL HEADSET WIRING SCHEMA NOTE: A 3.5mm to 2.5mm plug converter is required to use a 2.5mm headset. Purchase a converter at any electronics store.
Product Overview Back View Desk View Side View Table 2: GXP Key Features in a Glance Feature Benefit SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, Open Standards Compatible DNS (A record and SRV), DHCP (both client and server), PPPoE, TFTP, NTP, Telnet, and TLS. Dual 10/100mbps Ethernet ports; 2 USB (2.0) host ports, headset Network Interfaces jack. Advanced Digital Signal Processing (DSP), Silence suppression, Superb Audio Quality VAD, CNG, AGC.
Table 4: GXP-2000 Technical Specifications 4 direct lines with 7 speed dial keys; up to 11 line calls (with an additional 112 lines Lines with 2 daisy-chained GXP-2000 Ext) Protocol Support SIP 2.
Using GXP-2000 SIP Enterprise Phone GETTING FAMILIAR WITH LCD Speaker -phone enabled Handset enabled Do Not Disturb (blinks) Calls Forwarded Volume Connectivity Status and/or SIP Proxy/Server status Time User ID: will show Date Name Extension Use any picture or logo Phone IP Address (located here after boot-up) Table 5: LCD Icon Definitions Icon LCD Icon Definitions Connectivity Status / SIP Proxy/Server Icon: Solid – connected to SIP Server/IP address received Blinking – physical connection fail
Figure 4: Getting Familiar with Keypad Adjustable LCD screen Message Waiting Indicator Line 1-4 Keys Menu Keys Mute/Delete Message Conference Transfer Speed Dial / Configurable line indicators RJ11 Hold Speaker Send/Re-Dial Standard Keypad Table 6: GXP Button Definitions Key Button Key Button Definitions LINE1-LINE4 4 Line keys with LED, can be configured to different SIP profiles UP ↑ Use button to select next “Menu Item” when phone is in keypad configuration mode; Or increase handset/speakerph
COMPLETING AND ANSWERING PHONE CALLS Handset, Speakerphone and Headset Mode Handset can be toggled between Speaker or Headset. To switch between Handset and Speaker/Headset, press the Hook Flash in the handset cradle or press the SPEAKER button. Multiple SIP Accounts and Lines The GXP-2000 can support up to 4 independent SIP accounts. Each account is capable of independent SIP server, user and NAT settings. Each of the 4 line buttons (LINE1-LINE4) is “virtually” mapped to an individual SIP account.
Making Calls using IP Addresses Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy. VoIP calls can be made between two phones if: • • • both phones have public IP addresses, or both phones are on a same LAN/VPN using private or public IP addresses, or both phones can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ) To make a direct IP call, press OK button to bring up MAIN MENU.
2. Attended (or Supervised) Transfer: Press “Linex” button to make a call and automatically place the ACTIVE LINE on HOLD. Once the call is established, press “TRNF” key to transfer the call and hang up. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile. 3-Way Conferencing GXP-2000 supports 3-way conferencing. 1.
Extension Board The fifty-six multi-functional buttons on GXP-Extension board function the same as multi-functional buttons on the phone base station. These extensions are fully programmable but can not be used as line keys. CALL FEATURES The GXP-2000 supports traditional and advanced telephony features.
CONFIGURATION GUIDE CONFIGURATION WITH KEYPAD To enter the MENU, press the round button. Navigate the menu by using the arrow keys: up/down and left/right. Press the OK button to confirm a menu selection, delete an entry by pressing the MUTE/DEL button. The phone automatically exits MENU mode with an incoming call, the phone is off-hook or the MENU mode if left idle for 20 seconds.
Display “Configure” Press Menu button to display the configuration selections: “Network” or “SIP” or “Audio” or “Upgrade” or “Factory Reset” More detailed information on these selections are in the web configuration page. Press ‘↓’ or ’↑’ to toggle the selection. Press ‘←’ to return the main menu.
CONFIGURATION WITH WEB BROWSER The GXP-2000 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox. ACCESS THE WEB CONFIGURATION MENU The GXP IP Phone Web Configuration Menu URL: http://Phone-IP-Address where the Phone-IP-Address is the IP address of the phone, which is displayed on the LCD screen. END USER CONFIGURATION After requesting HTTP, you will see a login screen.
Table 10: Device Configuration - Status Definitions Hardware Revision Hardware version number: Main Board, Interface Board MAC Address The device ID, in HEX format. This is a very important ID for ISP troubleshooting. IP Address This field shows IP address of GXP-2000 Product Model This field contains the product model information. Software Version • • • Program: This is the main software (firmware) release number, always used to identify the software (firmware) system of the phone.
ADVANCED USER CONFIGURATION To login to the Advanced User Configuration page, please follow the instructions in section 5.2.1. The password is case sensitive with a maximum length of 25 characters and the factory default password for Advanced User is “admin”. Advanced User configuration includes not only the end user configuration, but also advanced configuration such as SIP configuration, Codec selection, NAT Traversal Setting and other miscellaneous configuration.
No Key Entry Timeout Default is 4 seconds. Use # as Dial Key This parameter allows users to configure the “#” key as the “Send” (or “Dial”) key. If set to “Yes”, the “#” key will immediately send the call. In this case, this key is essentially equivalent to the “(Re)Dial” key. If set to “No”, the “#” key is included as part of the dial string. Local RTP port This parameter defines the local RTP-RTCP port pair used to listen and transmit. It is the base RTP port for channel 0.
Idle Screen XML Enable XML Idle Screen via TFTP or HTTP. Define XML server path. DTMF Payload Type This parameter sets the payload type for DTMF using RFC2833. Default is 101. Syslog Server The IP address or URL of System log server. This feature is especially useful for ITSPs. Syslog Level Select the ATA to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR.
INDIVIDUAL ACCOUNT SETTINGS The GXP-2000 has 4 line appearances, each with an independent SIP account. Each SIP account requires its own configuration page. Their configurations are identical. Table 12: SIP Account Configuration Page Definitions Account Active This field indicates whether the account is active. The default value for the primary account (Account 1) is Yes. The default value for the other two accounts is No. Account Name The name associated with each account - displayed on LCD.
NAT Traversal This parameter activates the NAT traversal mechanism. If activated (by choosing “Yes”) and a STUN server is also specified, the phone performs according to the STUN client specification. Using this mode, the embedded STUN client detects if and what type of NAT/Firewall configuration is used. If the detected NAT is a Full Cone, Restricted Cone, or a Port-Restricted Cone, the phone will use its mapped public IP address and port in all of its SIP and SDP messages.
Force INVITE Session Timer can be refreshed using INVITE method or UPDATE method. Select “Yes” to use INVITE method to refresh the session timer. Enable 100rel PRACK (Provisional Acknowledgment) method enables reliability to SIP provisional responses (1xx series). This is required to support PSTN internetworking.. Account Ring Tone There are 4 uniquely defined ring tones: • One (1) System Ring Tone: when selected, all calls will ring with system ring tone.
Saving the Configuration Changes After the user makes a change to the configuration, press the “Update” button in the Configuration Menu. The LCD will then display the following screen to confirm saved changes. Grandstream recommends to power cycle the IP phone after saving changes. Rebooting the Phone from Remote Press the “Reboot” button at the bottom of the configuration menu to reboot the phone remotely. The LCD will then display the following screen to confirm reboot is underway.
Software Upgrade & Customization Software (or firmware) upgrades are completed via either TFTP or HTTP. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. Firmware Upgrade through TFTP/HTTP To upgrade via TFTP or HTTP, select TFTP or HTTP upgrade method. “Upgrade Server” needs to be set to a valid URL of a HTTP server. Server name can be in either FQDN or IP address format. Here are examples of some valid URLs. • • firmware.mycompany.com:6688/Grandstream/1.0.0.
Directions to configure local TFTP: 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXP-2000 should be in the same LAN segment. 3. Go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade. 4. Start the TFTP server, in the phone’s web configuration page 5. Configure the Firmware Server Path with the IP address of the PC 6.
Restore Factory Default Setting WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or print all the settings before you restoring factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect to your VoIP service provider. Directions for Restoration: Disconnect network cable and power cycle the unit before resetting factory default settings. 1.
Glossary of Terms ADSL Asymmetric Digital Subscriber Line: Modems attached to twisted pair copper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance. AGC Automatic Gain Control is an electronic system found in many types of devices. Its purpose is to control the gain of a system in order to maintain some measure of performance over a changing range of real world conditions.
FQDN Fully Qualified Domain Name. A FQDN consists of a host and domain name, including top-level domain. For example, www.grandstream.com is a fully qualified domain name. www is the host, Grandstream is the second-level domain, and and.com is the top level domain. FXO Foreign eXchange Office. An FXO device can be an analog phone, answering machine, fax, or anything that handles a call from the telephone company like AT&T. They should also operate the same way when connected to an FXS interface.
MTU A Maximum Transmission Unit (MTU) is the largest size packet or frame, specified in octets (eightbit bytes), that can be sent in a packet- or frame-based network such as the Internet. The maximum for Ethernet is 1500 byte. NAT Network Address Translation NTP Network Time Protocol, a protocol to exchange and synchronize time over networks The port used is UDP 123 Grandstream products using NTP to get time from Internet OBP/SBC Outbound Proxy or another name Session Border Controller.
UDP User Datagram Protocol (UDP) is one of the core protocols of the Internet protocol suite. Using UDP, programs on networked computers can send short messages known as datagrams to one another. UDP does not provide the reliability and ordering guarantees that TCP does; datagrams may arrive out of order or go missing without notice. However, as a result, UDP is faster and more efficient for many lightweight or time-sensitive purposes.
