User's Manual

Firmware Version 1.0.0.32 UCM6102/6104/6108/6116 USER MANUAL Page 13 of 110
based on agent skills/availability busy level, in-queue announcement
Customizable Auto
Attendant
Up to 5 layers of IVR (Interactive Voice Response)
Concurrent Calls
 UCM6102: Up to 30 simultaneous calls
 UCM6104: Up to 45 simultaneous calls
 UCM6108/UCM6116: Up to 60 simultaneous calls
Conference Bridges
 UCM6102/UCM6104: Up to 3 password-protected conference
bridges allowing up to 25 simultaneous PSTN or IP participants
 UCM6108/UCM6116: Up to 6 password-protected conference
bridges allowing up to 32 simultaneous PSTN or IP participants
Call Features
Call park, call forward, call transfer, DND, ring/hunt group,
paging/intercom and etc
Compliance
 FCC: Part 15 (CFR 47) Class B, Part 68
 CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
 TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002
 ITU-T K.21 (Basic Level); UL 60950 (power adapter)