User's Manual

Firmware Version 1.0.0.32 UCM6102/6104/6108/6116 USER MANUAL Page 55 of 110
IVR
CONFIGURING IVR
IVR configurations can be accessed under Web GUI->PBX->Call Features->IVR. Users could create, edit,
view and delete IVR.
 Click on "Create New IVR" to add a new IVR.
 Click on to edit the IVR configuration.
 Click on to delete the IVR.
Table 21: IVR Configuration Parameters
Name
Configure the name of the IVR. Letters, digits, underscore and hyphen
are allowed.
Extension
Enter the extension number for users to access the IVR.
Dial Other Extensions
If enabled, callers to the IVR can dial extensions other than the ones
explicitly defined in the IVR. The default setting is disabled.
Dial Trunk
If enabled, users can use trunk with configured permission.
Permission
Select permission for users to use trunk for outgoing calls.
Welcome Prompt
Select a audio file to play as the welcome prompt. Click on "Prompt" to
add additional audio file.
Timeout
After playing the prompts in the IVR, the PBX will wait a period of time to
detect DTMF entry. This period of time is the timeout (in seconds). The
default setting is 10 seconds.
Timeout Prompt
Select the prompt message to be played when timeout occurs.
Invalid Prompt
Select the prompt message to be played when an invalid extension is
pressed.
Timeout Repeat Loops
Select the repeat time if no DTMF input. After the repeat time, go to the
timeout destination if configured, otherwise hangup. The default setting
is 4.
Invalid Repeat Loops
Select the repeat time if the input is invalid. After the repeat time, go to
the timeout destination if configured, otherwise hangup. The default
setting is 4.
Key Press Event
Select the event for each key pressing for 0-9, *.