User's Manual

Firmware Version 1.0.0.32 UCM6102/6104/6108/6116 USER MANUAL Page 66 of 110
CALL QUEUE
CONFIGURING CALL QUEUE
Call queue settings can be accessed via Web GUI->PBX->Call Features->Call Queue.
Figure 31: Call Queue
 Click on "Create New Queue" to add call queue.
 Click on to edit the call queue.
 Click on to delete the call queue.
 Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout
Extension Postfix. For example, if the call queue extension is 6500, Agent Login Extension Postfix is *
and Agent Logout Extension Postfix is **, users could dial 6500* to login and dial 6500** to logout.
CALL QUEUE PARAMETERS
Table 26: Call Queue Parameters
Extension
Configure the call queue extension.
Name
Configure the name to identify the call queue.
Strategy
Select the strategy for the call queue.
 RingAll: Ring all available Agents simultaneously until one answers.
 Linear: Ring agents in the specified order specified.
 LeastRecent: Ring the agent being least recent called.
 FewestCalls: Ring the agent with the fewest completed calls.
 Random: Ring a random agent.
 RRmemory: Ring the agents in Round Robin scheduling with
memory.
Music On Hold
Select the Music On Hold class for the call queue.