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Firmware Version 1.0.0.32 UCM6102/6104/6108/6116 USER MANUAL Page 67 of 110
Note:
Music On Hold classes can be managed from PBX->Internal
Options->Music On Hold.
Leave When Empty
Configure whether forcing the caller to leave if the call queue has no
agent.
Yes: Callers will be forced to leave the call queue if the call queue is
empty.
No: Never force the callers to leave the call queue when the queue
is empty.
Strict: Callers will be forced to leave the call queue if the agents are
paused, invalid or unavailable. This is the default setting.
John Empty
Configure whether the callers can join the call queue if the queue has no
agent. The default setting is No.
Yes: Callers can always join a call queue.
No: Callers cannot join the queue if the queue has no agent.
Strict: Callers cannot join a queue if the agents are paused, in an
invalid state or unavailable.
Dynamic Login Password
If enabled, the configured PIN number is required for the agent to login.
The default setting is disabled.
TimeOut
Configure the number of seconds an agent will ring before the call goes
to the next agent. The default setting is 15 seconds.
Wrapup Time
How many seconds after the completion of a call an Agent will have
before the Queue can ring them with a new call. 0 means no delay."
Max Len
How many calls can be queued at once. This count does not include
calls that have been connected with Agents, it only includes calls that
have not yet been connected. Default is 0, which is no limit. When the
limit has been reached, a caller will hear a busy tone and advance to the
next calling rule after attempting to enter the queue.",
Report Hold Time
If enabled, the PBX will report (to the agent) the duration of time of the
call before connected to the agent.
Wait Time
If enabled, users will be disconnected after the configured number of
seconds. The default setting is disabled.
Note:
It is recommended to configure Wait Time longer than the Wrapup Time.
Static Agents
Select the available agents from the right list to the left. Click on
to arrange the order.