Grandstream Networks, Inc.
TABLE OF CONTENTS EQUIPMENT PACKAGING .............................................................................................................................................5 CONNECTING YOUR PHONE ........................................................................................................................................5 SAFETY COMPLIANCES................................................................................................................................................
Table 11: Table 12: Table 13: Table 14: Table 15: Table 16: GXP2124 Call Features ................................................................................................ 18 Key Pad Configuration Menu ........................................................................................ 19 Device Configuration - Status ....................................................................................... 24 Device Configuration – Basic Settings....................................................
Welcome Your Grandstream GXP2124 IP phone features a new sophisticated design and is very easy to use. The GXP22124 combines advanced feature functionality with the latest technology to offer excellent audio quality, ease of use, expandability, and broad interoperability with 3rd party SIP platforms. It is ideal for the enterprise customer. The GXP2124 supports a broad range of codecs, security protection, PoE, dual 10/100mbps Ethernet ports and are very easy to manage.
Installation EQUIPMENT PACKAGING Table 1: Equipment Packaging Main Case Handset Phone Cord Power Adaptor Ethernet Cable High Phone Stand Low Phone Stand Wall Mount Spacers (2) GXP-2124 Yes Yes Yes Yes Yes Yes Yes Yes CONNECTING YOUR PHONE The connectors of the GXP2124 are located on the bottom of the device Table 2: GXP2124 Connectors PC 10/100Mbps RJ-45 ports for PC (downlink) connection. LAN 10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af).
WARRANTY If you purchased your GXP2124 from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification. Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.
Product Overview Table 3: GXP2124 Product Models Model Overview Picture GXP2124 is an executive SIP phone. It features: y y y 4 lines 24 programmable hard keys 8 XML programmable soft keys GXP-2124 Table 4: GXP2124 Comparison Guide Features GXP-2124 LCD Display 240x120 pixel Number of Lines 4 Programmable Hard Keys 24 Soft Keys 8 Extension Module No Table 5: GXP2124 Key Features in a Glance Features Benefits Open Standards Compatible SIP 2.
Table 6: GXP2124 Hardware Specifications LAN Interface (Ethernet ports) Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with auto detection Graphic LCD Display GXP-2124 240x120 pixel Expansion Module Support GXP-2124 N0 Headset Jack GXP-2124 EHS and RJ22 Call Appearance LED Dual color (green/red) GXP-2124 32 Power over Ethernet Built-in auto-sensing: Cisco and IEEE 802.
Protocol Support Display Feature Keys Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP, TFTP, SIMPLE/PRESENCE protocols Support multiple SIP accounts and up to 11 media channels concurrently Support SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856, 3863) for use of 7 MFKs, SIP Dialog package (RFC 4235) Support for SIP MESSAGE method (RFC 3428) Stores up to 100 incoming IM messages (drops IM message 101 plus) Back-lit graphic LCD display.
Firmware Upgrades Advanced Server Features Security Support NAT traversal using IETF STUN and Symmetric RTP Support for IEEE 802.
Using the GXP2124 SIP Enterprise Phone GETTING FAMILIAR WITH THE LCD GXP-2124 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 8: LCD Buttons Key Button Key Button Definitions LINE SELECTORS Selects the phone line printed on its right-hand side. SIP PHONE LINES Displays the available phone lines. Choose a phone line by pressing the corresponding line selector on the left-hand side.
Speaker Phone Status Icon: FLASH when phone rings or a call is pending OFF when the speakerphone is off ON when the speakerphone is on DND Icon: ON when the “do not disturb” is activated Activate by pressing MUTE/DEL button once Calls Forwarded Icon: INDICATES calls are forwarded Follow ‘call forwarding’ procedures Handset, Speakerphone and Ring Volume Icon: Each icon appears next to the volume icon To adjust volume, use the up/down button AM PM Real–time Clock: Synchronized to Internet time server Time z
TABLE 10: GXP2124 KEYPAD BUTTONS Key Button Key Button Definitions LINE BUTTONS Line keys with LED, can be configured to different SIP profiles TRANSFER TRANSFER key: Transfer an ACTIVE call to another number CONF Press CONF button to connect Calling/Called party into conference MUTE Mute an active call; or Delete a key entry Also used to ‘REJECT’ incoming call.
MAKING PHONE CALLS Handset, Speakerphone and Headset Mode Handset can be toggled between Speaker and Headset. To switch between Handset and Speaker/Headset, press the Hook Flash in the handset cradle or press the SPEAKER button. Multiple SIP Accounts and Lines GXP2124 can support up to 4 independent SIP accounts depending on the product model. Each account is capable of independent SIP server, user and NAT settings. Each of the line buttons is “virtually” mapped to an individual SIP account.
3. CALL RETURN: To call the last phone number that called your phone. When returning a call, the phone will use the same SIP account as the call was made to. Thus, when returning a call made to the third SIP account, the phone will use the third SIP account return the call. i. Hand-free option 1. Press the CALL RETURN soft-key ii. Hand-set option 1. Take the Handset off-hook 2. Press the CALL RETURN soft-key To call a phone number in the phone’s history 4.
Note: The multi-functional buttons will function as LINE keys when all LINEs are busy. The LED will flash in red to indicate an incoming call. Press the button to pick up the call. If any one of the Multi Purpose Keys is associated with a call, the button’s speed dial/BLF function will not work. Making Calls using IP Addresses Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy.
ANSWERING PHONE CALLS Receiving Calls 1. Incoming single call: Phone rings with selected ring-tone. The corresponding account LINE flashes red. Answer call by taking Handset/SPEAKER/Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button. 2. Incoming multiple calls: When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). Next available lines will flash red (as described in section 4.3.2).
Voice Messages (Message Waiting Indicator) A blinking red MWI (Message Waiting Indicator) indicates a message is waiting. Press the MSG button to retrieve the message. An IVR will prompt the user through the process of message retrieval. Press a specific LINE to retrieve messages for a specific line account. NOTE: • Each line has a separate voicemail account. Each account requires a voicemail portal number to be configured in the “voicemail user id” field.
Dial “*93” for a dial tone, then hang up. CUSTOMIZED LCD SCREEN & XML Grandstream GXP2124 phones support both simple and advanced XML applications: 1) XML Custom Screen, 2) XML Downloadable Phonebook and 3) Advanced XML Survey Application. For more information on how to create a downloadable XML phonebook, creating a custom idle screen and/or reprogramming the soft-keys on GXP2124, please visit our website at: http://www.grandstream.com/support/gxp_series/general/gxp_support.html .
• • • • LCD Brightness Download SCR XML The phone will download the custom idle screen (if available) Erase Custom SCR Custom idle screen will be erased and will be replaced with default Grandstream logo. Display Language You can choose English, Chinese or Secondary Language Press Menu button to choose the menu item. Press ‘←’ to return to the main menu. Grandstream Networks, Inc. GXP2124 User Manual_1.0.0.
Configure Press Menu button to display the configuration selections: • Network. To enable/disable DHCP. To setup IP-address, Net mask and Gateway address • SIP To change SIP-server settings for primary account. • Upgrade In this menu setting regarding the firmware server and Config server can be changed. It also enables the user to make the phone attempt to download new firmware. • Factory Reset Key in the physical/MAC address on back of the phone. Press Menu button to reset FACTORY DEFAULT setting.
FIGURE 3: KEYPAD GUI FLOW Call History MENU Any of previous menus Answered Calls Dialed Calls Missed Calls Transferred Calls Back Clear All New Entry Phone Book Name: Number: Acct: Confirm Add: Cancel & Return: New Entry Download Phonebook XML Back LDAP Directory Call History Status View Directory Download Directory Search Configuration Back Search Configuration Select Filter Filter Value Back Instant Message Do Not Disturb Phone Book LDAP Directory Instant Message Direct IP Call Preference
CONFIGURATION VIA WEB BROWSER The GXP2124 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox.
Table 13: Device Configuration - Status MAC Address The device ID, in HEXADECIMAL format. IP Address This field shows IP address of GXP2124 Product Model This field contains the product model information. Part Number This field contains the product part number Software Version • • Program: This is the main software (firmware) release number, always used to identify the software (firmware) system of the phone.
Time Display Format LCD time display in 12 hour or 24 hour format Daylight Savings Time This parameter controls time displayed in daylight savings time. If set to “Yes”, then the displayed time will be 1 hour ahead of normal time. The “Optional Rule” is configured to automatically adjust the Daylight Savings Time (DST) based on the rule set in this field. Rule Syntax: • start-time; end-time; saving • Both start-time and end-time have the same syntax: month,day,weekday,hour,minute o month: 1,2,3,..
Admin Password Administrator password. Only the administrator can access the “Advanced Settings” and “Account Settings” page. Password field is purposely blank for security reasons after clicking update and saved. The maximum password length is 25 characters. G723 rate Encoding rate for G723 codec. By default, 6.3kbps rate is set. iLBC frame size iLBC packet frame size. Default is 20ms. For Asterisk PBX, 30ms might be required. iLBC payload type Payload type for iLBC. Default value is 97.
Use # as Dial Key This parameter allows users to configure the “#” key as the “Send” (or “Dial”) key. If set to “Yes”, the “#” key will immediately send the call. In this case, this key is essentially equivalent to the “(Re)Dial” key. If set to “No”, the “#” key is included as part of the dial string. Local RTP port This parameter defines the local RTP-RTCP port pair used to listen and transmit. It is the base RTP port for channel 0.
Allow DHCP Option 66 to override server Default is Yes. This allows device gets provisioned automatically. Authenticate Conf File Default is “No”. If set to “Yes”, configuration file would be authenticated before acceptance. End user should use default setting. Automatic Upgrade This function is used by ITSP. End user should NOT touch these parameters. Default is No. Choose “Yes” to enable automatic HTTP upgrade and provisioning.
NTP server This parameter defines the URI or IP address of the NTP (Network Time Protocol) serve. It is used to display the current date/time. Distinctive Ring Caller ID must be configured. Select a Distinctive Ring Tone 1 through 3 for a particular Caller ID. The GXP2124 will ONLY use selected ring tones for particular Caller IDs. For Tone all other calls, the GXP2124 will use System Ring Tone. When selected and no Caller ID is configured, the selected ring tone will be used for all incoming calls.
Enable MPK Sending DTMF Default is No. If set to “Yes”, Muti-Purpose keys can be sent as DTMF. For GXP2124. Disable DND Default is No. If set to “Yes”, the “DND” button on keypad will be disabled. Disable Transfer Default is No. If set to Yes, transfer will be disabled. Headset Port Type Select either 2.5mm or RJ22 headset ports to be adjusted. Headset TX gain (dB) Increases the selected headset’s (2.5mm or RJ22) TX gain by + or – 6dB.
Authenticate ID SIP service subscriber’s Authenticate ID used for authentication. It can be identical to or different from SIP User ID. Authenticate Password SIP service subscriber’s account password for GXP2124 to register to (SIP) servers of ITSP. Name SIP service subscriber’s name that is used for Caller ID display. Use DNS SRV: Default is No. If set to “Yes”, the client will use DNS SRV to look up server.
Voice Mail UserID When configured, user can access messages by pressing “MSG” button. This ID is usually the VM portal access number. Send DTMF This parameter specifies the mechanism to transmit DTMF digit. There are 3 supported modes: in audio which means DTMF is combined in audio signal (not very reliable with low-bit-rate codec), via RTP (RFC2833), or via SIP INFO. Early Dial Default is No. Use only if proxy supports 484 responses. Dial Plan Prefix Sets the prefix added to each dialed number.
Account Ring Tone There are 3 uniquely defined ring tones: • One (1) System Ring Tone: when selected, all calls will ring with system ring tone. • Three (3) Customer Ring Tones: when selected, incoming calls from designated account will play selected ring tone. Ring Timeout Defines how long ring will ring when receiving a call. Default is 60 seconds.
SAVING THE CONFIGURATION CHANGES After the user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the IP phone after saving changes. REBOOTING THE PHONE REMOTELY Press the “Reboot” button at the bottom of the configuration menu to reboot the phone remotely. The web browser will then display a message window to confirm that reboot is underway.
Software Upgrade & Customization Software (or firmware) upgrades are completed via either TFTP or HTTP. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. FIRMWARE UPGRADE THROUGH TFTP/HTTP To upgrade via TFTP or HTTP, select TFTP or HTTP upgrade method. “Upgrade Server” needs to be set to a valid URL of a HTTP server. Server name can be in either FQDN or IP address format. Here are examples of some valid URLs. • • firmware.mycompany.com:6688/Grandstream/1.2.1.4 168.
Instructions for local TFTP Upgrade: 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXP2124 should be in the same LAN segment. 3. Go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade. 4. Start the TFTP server, in the phone’s web configuration page 5. Configure the Firmware Server Path with the IP address of the PC 6.
Restore Factory Default Setting WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or print all the settings before you restoring factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.
FCC Warning This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. FCC 15.
