Grandstream Networks, Inc. GXV3174 V2 IP Multimedia Phone Grandstream Networks, Inc.
GXV3174 User Manual Index WELCOME ..................................................................................................6 GXV3174 OVERVIEW.................................................................................................................... 6 PRODUCT OVERVIEW ...............................................................................8 INSTALLATION ......................................................................................... 11 EQUIPMENT PACKAGING ..................
DEFINITIONS ...................................................................................................................................... 38 STATUS PAGE DEFINTIONS ...................................................................................................... 39 ADVANCED SETTINGS PAGE DEFINITIONS ............................................................................ 40 MAINTENANCE PAGE DEFINITIONS.........................................................................................
WELCOME Thank you for purchasing Grandstream GXV3174 IP Multimedia Phone. GXV3174 IP Multimedia Phone represents the future in personal IP multimedia communication as the ultimate desktop multimedia phone. You will experience a brand-new exploration with GXV3174’s 7” touch screen color LCD, plug-and-play access to free real-time video/voice call, always-on Internet web entertainment and social networking applications. This user manual is designed to help you configure and manage GXV3174 IP Multimedia Phone.
2.0M CMOS camera, integrated Wifi, comprehensive auxiliary ports, feature-rich web applications with novel streamline design and modeling. It supports a high quality selection of audio codecs and is compatible with the H.264/H.263/H.263+ video codec. The advanced telephony and video features, interoperability with 3rd party SIP products and ease of use make it an innovative and unique IP multimedia device for both enterprise and consumer users.
PRODUCT OVERVIEW Table 1: Key Features Open Compatible Standards SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record and SRV), DHCP, PPPoE, TFTP, NTP. Interfaces 2 x 10/100Mbps Ethernet Ports with integrated PoE，2 x USB（2.0）port， 3.5mm stereo headset port, SD Card slot, built-in WiFi(b/g/n). Extraordinary Audio Quality Advanced DSP for audio, Silence Suppression, VAD, CNG, AEC and AGC. Extraordinary Video Quality Real-time video H.263/H.263+ and H.
Application Features - Traditional audio features: Caller ID, Call Waiting, Call Holding, Call Transfer, Three-way Conference, Do-Not-Disturb, Mute, Automatic dial. - Application features: Built-in Web Browser, RSS News, Weather Forecast, Internet Radio, Media Player, Picture Viewer, Games, Calculator, Alarm clock, File Manager, Youtube, Google Voice, Facebook, Twitter and etc. Table 2: GXV3175 Hardware Specification Ethernet Port Dual switched 10M/100M auto-sensing Ethernet ports.
- Configuration through LCD, web browser or an external configuration file. - Support for IETF STUN NAT traversal and symmetric RTP, Static IP or DHCP. Audio Features - HD handset and full duplex speaker, advanced DSP. - Supports G.723.1, G.729A/B,G.711μ/A (PCMU/PCMA), G.726-32,G.722, GSM-FR, L15-256 DTMF (In-audio, RFC2833, SIP Info); Silence suppression, VAD, CNG, AGC, masking for packet loss/delay; AEC, AGC for Speaker; jitter buffer protocol.
INSTALLATION EQUIPMENT PACKAGING This GXV3174 package contains: 1. One (1) GXV3174 Phone Main Case with One (1) Stylus inserted in the back 2. One (1) Handset 3. One (1) Quick Start Guide 4. One (1) Headset Dongle 5. One (1) Ethernet Cable 6. One (1) Phone Cord 7. One (1) 12V Power Adapter 8. One (1) Phone Stand 9. One (1) Wall Mount 10. One (1) TV VGA Adapter Cable Figure 1: GXV3174 Equipment Packaging SAFETY COMPLIANCES GXV3174 complies with FCC/CE/C-Tick safety standards.
The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adapters. WARRANTY If GXV3174 was purchased from a reseller, please contact the company the phone was purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream, please contact Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before the product is returned.
Adjust the camera position and lens angle 8 Stylus Stylus for touch screen (optional) 9 USB Port USB devices may be connected via the USB port. For example, you can connect a USB flash drive to save captured pictures and plug in USB keyboard or mouse for the built-in web browser 10 SD Card Slot SD card could be inserted in for picture/music/video files storage 11 HDMI High-Definition Multimedia Interface 12 Headset Jack 3.
CONNECTING GXV3174 IP MULTIMEDIA PHONE Figure 5: Connecting the GXV3174 WELCOME SETUP GUIDE After the GXV3174 completes the touch screen collaboration a welcome screen will appear that will allow the user to access the Setup Guide. In this Setup Guide, a user can configure account information, network settings, and upgrade settings. Grandstream Networks, Inc. GXV3174 USER MANUAL FIRMWARE VERSION 1.0.1.
Figure 6: Setup Guide Welcome Screen After hitting “Next”, the user will reach the Account Settings screen. By default, the IPVideoTalk account is set to Account 1 slot. Users may choose to remove this account by inputting their own account information, or keep this account and select “Create one more account” to create a new account. The GXV3174 allows up to 3 accounts. Figure 7: Setup Guide Account Settings The following screen that appears is the Network settings.
PPPoE, or Static IP. Figure 8: Setup Guide Network Settings After pressing “Next”, the user will be brought to the Upgrade Settings. This section allows the user to choose where the phone will send upgrade requests to as well as configuration requests. The Automatic Upgrade field allows the user to specify how often the phone should check for firmware/configuration.
Figure 10: Quick Setup Guide Completion MAKING THE FIRST CALL WITH IPVIDEOTALK SERVICE GXV3174 offers users the ability to send and receive free lifetime video calling to other GXV3174/GXV3140 on the IPVideoTalk network. Once the GXV3174 is connected, video calls can be made using Grandstream’s configuration peer-to-peer SIP technology and IPVideoTalk service.
Figure 11: Select IPVideoTalk account in the marked area to make first call USING THE GXV3174 IP MULTIMEDIA PHONE LCD When the phone is idle, the LCD screen will look similar to Figure 9. (The account and IP address may be different from case to case, depending on the network environment and the settings.) Figure 12: GXV3174 LCD Idle Screen Grandstream Networks, Inc. GXV3174 USER MANUAL FIRMWARE VERSION 1.0.1.
Users could hold and drag on the center area of the main screen then slide from right to left to switch the screen to view the different desktop widgets in the four screens. In the left hand side of the status bar, there are four (4) green tabs indicating the current page of the screen. Figure 13 shows the screen that displays weather and currency information.
Figure 15: LCD Idle screen displaying Calendar and RSS News In Figure 15, on the button menu of each screen, users could select “Menu” to access the full menu, select “Phone” icon to make call, select PIP/News Videos/Youtube/Internet Radio/Brower to access the corresponding applications. If the users press button on the left, new widgets which include Info, Weather, RSS News, Contacts and Internet Radio will be available to open and display in the main screen.
Figure 17: Close/Configure the widget in Idle screen By selecting the right hand side area of the status bar, users will be able to set the phone’s status in the popped out dropdown list. See Figure 18. Figure 18: LCD Idle screen displaying status bar settings Table 5: LCD Icon Definition Type Icon Network Definition Note Connected to the network Failed to connect to the network Call Related Grandstream Networks, Inc. Account 1 Auto Answer GXV3174 USER MANUAL FIRMWARE VERSION 1.0.1.
Account 2 Auto Answer Account 3 Auto Answer Account 1 Call Forward If call forward is on: unconditional Account 2 Call Forward forward, forward when busy or Account 3 Call Forward forward on no answer. Ring Volume Ring volume, ranges from 0-9 Phone Status Camera disabled. Do-Not-Disturb (DND) Missed Call. Audio Output The headset is in use and is off hook. The headset is plugged in. The phone is on speaker. The handset is off hook.
Figure 19: GXV3174 Dial Pad Table 6: GXV3174 Dial Pad Definition Item 1 Definition Line/Account selection. Three independent SIP accounts may be configured, and the Line options can be used to choose the line/account for audio/video call. 2 Account option. Dropdown list will show all the registered account for selection. 3 Call option. Dropdown list will show three types of call: Call, Paging and IP Call for direct IP Cal. 4 Audio output.
Figure 19 to switch between different SIP accounts. Incoming calls through the three accounts will try to use the corresponding line. If this line is busy, the green icon for the corresponding line will become red. When a call comes in and the line is busy, the next idle line will be used. HANDSET, SPEAKER AND HEADSET MODE The GXV3174 allows users to switch from handset to speaker or headset by pressing corresponding icons shown in Dial Pad (Table 6, Item 5).
• In idle screen, select the “Phone” icon in the bottom menu. • The dial pad will show up with dial tone. • Dial the number and press “Audio Call” or “Video Call” to dial out. Or press “Redial” for the last dialed number. 3. By taking handset off hook Users will be able to make a call when the phone is idle or running other applications by taking the handset off hook. • Take the handset off hook then the dial pad will show up with dial tone. • Select line/account.
• The LCD monitor will display the contact list. Scroll to the contact to be dialed. • Press to call the select contact. The primary number of the contact will be dialed out. See Figure 22. Figure 22: Dial by Contact List • If selecting the contact for full contact information, there will be four numbers available to dial out: Home, Work, Mobile and Fax. Press to dial the corresponding number. See Figure 23. Figure 23: Dial by Contact List – more contact information 6.
contact to the favorite list. Select the contact and press to dial out. (See Figure 24) Figure 24: Dial by Contact Favorite in idle screen 7. By Messages Users could access the Phone Menu by pressing “MENU” icon in idle screen, and then select “Message”. Similar to dialing by Call History, press to dial the selected contact in message history. DURING CALLS ANSWERING CALLS 1. Incoming Video Call: When the phone rings, select “Accept Audio”, “Accept Video” or “Reject”.
Figure 25: Answer incoming video call 2. Incoming Audio Call: When an audio call is coming in, select “Accept Audio” or “Reject” in the screen shown as Figure 26. Figure 26: Answer incoming video call 3. Missed Call: if the call is unanswered, a missed call message will show up in idle screen. (See Figure 27). Users could press View to access the detail of the missed call. Grandstream Networks, Inc. GXV3174 USER MANUAL FIRMWARE VERSION 1.0.1.
Figure 27: Missed Call Notification CALL FUNCTION OPTIONS Figure 28 shows the screen after the users answer the call. Press “Options” button to access all the call functions. Figure 28: Use Call Options during a video call Grandstream Networks, Inc. GXV3174 USER MANUAL FIRMWARE VERSION 1.0.1.
Figure 29: Call Function Options Table 7: GXV3174 Call Function Description OPTION MENU FUNCTION DESCRIPTION PIP Press to switch videos between the caller and callee Hold Press to hold the call Mute Press to mute/unmute the call Volume Press to increase or decrease volume Conference Press to make 3-way conference call Snapshot Press to take a snapshot of the current video.
Figure 30: Call Hold 2. Call Resume: In Figure 30, press “Unhold” button to resume to the call. 3. Multiple Calls: After call hold, users could select another line to make calls. If there is another call coming in, the user will be able to select “Accept” or “Reject” in the right hand side of the screen. Accept new incoming call will put the previous call on hold.
phone will display the following message: “Dial Number (Blind) OR Select Line (Attended)”. (See Figure 32). Dial the extension number and press “Send”. This will transfer the call to the other party immediately. Figure 32: Blind Transfer 2. Attended Transfer: During a call, select another line to establish call with the third party using the same account. This will put the previous line (Line 1) on hold.
• If users enter a wrong number and wish to cancel the transfer, just press the “Cancel” in the screen shown in Figure 32. Then the call with the first party will resume automatically. • If the user is on a video call with the first party, the users may need to turn off the video by pressing “Video off” or pressing “Hold” to activate the screen to select another line. 3-WAY CONFERENCE The GXV-3174 supports 3-way video conferencing. See Figure 34. Figure 34: 3-Way Conference 1.
up, the conference initiator should set “Transfer on Conference Hangup” to “Yes” in the web configuration interface. This would allow the transfer of call to the remaining party after the initiator exits the conference. • If the user is on a video call with the first party, the users may need to turn off the video by pressing “Video off” or pressing “Hold” to activate the screen to select another line.
Figure 35: GXV3174 Soft Keypad Table 8: GXV3174 Keypad Definition Item Function 1 Caps lock. 2 Hide keypad 3 Switch between English/Chinese input. 4 Switch to characters with accents 5 Delete 6 Switch between Letter/Number/Symbol NOTE: External keyboard could also be used by plugging via USB port on the phone. CALL FEATURES The following table shows the codes for call features. To use the code, select the line you wish to use by Grandstream Networks, Inc.
pressing the corresponding Line button and enter the feature code. Table 9: GXV3174 Call Features Code Feature *01 Select the preferred video/audio codec used for the call. Dial *01 + codec feature code + Phone/Ext. Number (See Table 8 for codec feature code) *02 Force the video/audio codec used for the call. Dial *02 + codec feature code + Phone/Ext.
GSM 7200 L16-256 7202 H.264 264 H.263 263 H.263+ 2631998 GXV3174 WEB CONFIGURATION INTERFACE The GXV-3174’s embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allows users to configure the IP Multimedia Phone through a Web browser such as Microsoft’s IE or Mozilla Firefox (Java Script must be enabled).
To access the phone’s Web Configuration Menu: • Connect the computer to the same network as the phone. • Make sure the phone is turned on and shows its IP-address on the LCD display. • Open a Web-browser on your computer. • Enter the phone’s IP-address in the address bar of the browser. • Enter the administrator’s login and password to access the Web Configuration Menu. 1. The computer has to be connected to the same sub-network as the phone.
Status/Account Status Account Shows the status of the 3 accounts. Number Shows the extension number of the SIP account. SIP Server Shows the URL/IP address and port of the SIP server. Status Shows the status of the account. Status/Network Status MAC Address The device ID, in HEX format. This is a very important ID for ISP troubleshooting. Address Type This field shows the type of address configured: DHCP, Static IP or PPPoE. IP Address This field shows the IP address of the GXV-3174.
channel 0 will use this port _value for RTP and the port_value+1 for its RTCP; channel 1 will use port_value+4 for RTP and port_value+5 for its RTCP. For video, channel 0 will use port_value+2 for RTP and port_value+3 for its RTCP; channel 1 will use port_value+6 for RTP and port_value+7 for RTCP. The default value is 5004. Use Random Port When set to YES, this parameter will force random generation of both the local SIP and RTP ports.
significantly therefore consuming more bandwidth. Lack of bandwidth will impair the video due to packet loss. Video Packet Size The Default value is 1400, range from 100 to 1400. It is recommended to use 600~800 if you have an Outbound Proxy or Media Gateway. Video Rate Control Frame, TMN8 or GOP. The Default setting is Frame. TMN8 is good for bandwidths larger than 384kbps Video Frame Skipping Skips bad video frames as they are received The Default setting is No.
PSTN disconnect Tone ON is the period of ringing (“On time” in ‘ms’) while OFF is the period of silence. In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. Up to three cadences are supported. Default Ring Cadence This defines the ring cadence for the phone.
of supported 3G modems below) WCDMA • Huawei E1750 • Huawei E180 • Sierra Wireless 306 CDMA2000 • ZTE AC581 • Huawei EC1260 EVDO • Novatel Ovation MC760 Maintenance/Time Settings NTP Server This parameter defines the URL or IP address of the NTP (Network Time Protocol) server. The GXV3174 phone may obtain the date and time from the server. The default setting is ntp.ipvideotalk.com.
The 3rd number indicates weekday: 0,1,2,..,6( for Sun, Mon, Tues,..,Sat) Therefore, this example is the DST which starts from the second Sunday of March to the 1st Sunday of November. Maintenance/Web and Telnet Access Disable Telnet The default value is No. If set to YES, the GXV3174 will not allow any telnet access to the phone. Access Method This defines the access method for web access: HTTP or secure HTTPS protocol. Port This defines the port for web access.
Firmware File Postfix This field enables your ITSP to lock firmware updates. If configured, only the firmware with the matching encrypted postfix will be downloaded and flashed into the phone. Config File Prefix This field enables your ITSP to lock configuration updates. If configured, only the configuration file with the matching encrypted prefix will be downloaded and flashed into the phone. Config File Postfix This field enables your ITSP to lock configuration updates.
Syslog Level Select the level of logging for syslog. The default setting is NONE. There are 4 levels: INFO, DEBUG, ERROR and WARNING.
Connection Request Enter connection request username Request Enter connection request password Username Connection Password Connection Request Auth Select the authentication method among “No authentication”, “Basic”, or Mode “Digest”. Connection Request Port Enter the connection request port Maintenance/OpenVPN Settings OpenVPN Enable This enables/disables OpenVPN functionality. The default setting is No. To use OpenVPN functionality, it requires user to have access to an OpenVPN server.
(s)xd change the picture on the screen for the screen saver. The default setting is 10 seconds. LCD Auto Power Off Time This defines the lapsed idle time needed for the LCD to power off (m) automatically in order to save power. The default setting is 10 minutes. Maintenance/Device Manager (Headset) Headset TX Gain (dB) Transmission gain. It’s a headset setting to control the voice intensity. The default setting is 0dB. Headset RX Gain (dB) Receive gain.
SIP account has an individual configuration page. Account/General Settings Account Active Select YES to enable and use the Line. Account Name The account name for the user that is displayed on the LCD screen. SIP Server The IP address of the SIP server or the given domain name of the VoIP service provider. SIP User ID User account information provided by the VoIP service provider; normally similar to a telephone number or an actual telephone number.
an empty SDP packet (without payload data) to the SIP server once in 20 seconds to keep the NAT port open. If VPN is used, users should select “VPN” for NAT Traversal. Users could also set “Auto” or “UPnP” according to the network configuration. If an outbound proxy server is used, please configure this to be “NAT NO”. Proxy Require Notifies the SIP server that the unit is behind a NAT/Firewall.
Force Timer If Yes is selected, the timer will be activated even if the other party does not support session timers. If No is selected, the timer will be activated only if the other party supports the timer. To disable the timer, Caller Request timer, Callee request timer and Force Timer should all be set to No. Enable 100rel The use of the PRACK (Provisional Acknowledgment) method enables reliability to SIP provisional responses (1xx series).
Preferred Video Codec Selects the preferred video codec from the available list. It is recommended to use H.264. Enable RFC5168 support Select YES to enable RFC5168 support. The default is set to NO. Video Bit Rate Rate of information content in a video stream. (Ranges from 32 – 1024 kbps) H.264 Image Size Select the type of H.264 compression (4CIF, VGA, WQVGA, CIF, QVGA, QCIF, QQVGA) H.264Payload type Selects the dynamic H.264 codec payload type (ranges from 96-127). The default setting is 99. H.
20-200ms. For end-users, it is recommended to use the default setting, as incorrect settings may influence the quality of audio. G723 Rate This defines the encoding rate for G723 vocoder, and can be 6.3Kb/s or 5.3Kb/s. Please confirm with your service provider. Jitter Buffer Type Users can select either Fixed or Adaptive based on network conditions. The default is Adaptive. Jitter Buffer Length User can select Low, Medium, or High based on network conditions. The default is Medium.
Example of a simple dial plan used in a Home/Office in the US: { ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 } Explanation of example rule (reading from left to right): • ^1900x. - prevents dialing any number started with 1900 • <=1617>[2-9]xxxxxx - allows dialing to local area code (617) numbers by dialing 7 numbers and 1617 area code will be added automatically • 1[2-9]xx[2-9]xxxxxx |- allows dialing to any US/Canada Number with 11 digits length • 011[2-9]x.
those features will be synchronized on the phone side and the Broadsoft server side. Enable Call Features The default is set to YES. If it is set to NO, call features are disabled. Call Sets the number to forward to unconditionally. Forward Unconditional Call Forward When Busy Sets the number to forward to when busy. Call Forward When No Sets the number to forward to when no answer.
reboot the phone or not. Click on “Yes” and the phone will reboot. Wait approximately 2 minutes to log in again. CUSTOMIZING THE GXV3174 IP MULTIMEDIA PHONE XML GUI CUSTOMIZATION GUIDE The GXV3174 IP Multimedia Phone allows users to customize the GUI desktop layout as well as GUI configurations on the phone, offering users with flexibility and control.
XML GUI Customization Guide GXV3175 XML GUI Customization Config Tool and Examples GMI GUIDE GMI (Grandstream Manager Interface) is a management API developed by Grandstream Networks. Designed for our IP Multimedia phones, it allows partners to develop customized applications on the phone. GMI supports standard HTML/CSS/JavaScript, users can use these dynamic web page development languages to develop their customized application.
UPGRADE VIA MENU In “Menu”->“System Settings”->“Maintenance”, users could configure the software upgrade server through the menu in the phone. In the “Upgrade” subpage, users may then select the upgrade mode and enter the IP address or FQDN of the Firmware server and the System Config server. After making the changes, press save to apply the new settings and reboot the device for upgrading. UPGRADE VIA WEB BROWSER CONFIGURATION PAGE Open a web browser and enter the IP address for the GXV3174.
End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. RESTORE FACTORY DEFAULT SETTINGS WARNING: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.
FCC Warning This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. FCC 15.
EXPERIENCING THE GXV3174 MULTIMEDIA PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.
