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Grandstream Networks, Inc.

GXV3240 Enterprise Application Phone

User Manual

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Summary of content (106 pages)

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io n Grandstream Networks, Inc. DF Di vis GXV3240 Enterprise Application Phone x- P User Manual www.grandstream.
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GXV3240 User Manual GXV3240 User Manual Index CHANGE LOG ..................................................................................................3 FIRMWARE VERSION 1.0.0.11 ............................................................................................... 3 WELCOME ........................................................................................................4 io n PRODUCT OVERVIEW ...........................................................................................
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GXV3240 User Manual MANAGING APPS ................................................................................................................. 35 EDITING WALLPAPER .......................................................................................................... 36 MAKING PHONE CALLS ...............................................................................37 x- P DF Di vis io n ACCOUNT ..................................................................................................
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GXV3240 User Manual MANAGE CONTACTS ........................................................................................................... 73 DELETE CONTACTS ...................................................................................................... 73 EXPORT CONTACTS ..................................................................................................... 74 SEND CONTACTS ..........................................................................................................
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GXV3240 User Manual CONNECTING TO NETWORKS AND DEVICES ........................................ 117 DF Di vis io n NETWORK........................................................................................................................... 117 ENABLE ETHERNET .................................................................................................... 117 DHCP ............................................................................................................................
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GXV3240 User Manual TOOLBAR ..................................................................................................................... 137 STATUS......................................................................................................................... 138 ACCOUNT .................................................................................................................... 141 ADVANCED SETTINGS ..................................................................................
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GXV3240 User Manual Table of Figures Figure 1 GXV3240 Main Case and Extension Board ....................................................................... 10 Figure 2 GXV3240 Main Case-Back View ........................................................................................ 12 Figure 3 GXV3240 Main Case-Side View ........................................................................................ 13 Figure 4 GXV3240 MWI LED Status ..............................................................
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GXV3240 User Manual Figure 33 GXV3240 Call on Hold ..................................................................................................... 46 Figure 34 GXV3240 Call Record-More ............................................................................................. 46 Figure 35 GXV3240 Call Mute .......................................................................................................... 47 Figure 36 GXV3240 Call Interface ....................................................
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GXV3240 User Manual Figure 69 GXV3240 Contacts-Favorites ........................................................................................... 78 Figure 70 GXV3240 Edit New Contact ............................................................................................. 79 Figure 71 GXV3240 Contacts Interface-Operating Menu ................................................................ 79 Figure 72 GXV3240 Contacts-Groups .........................................................................
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GXV3240 User Manual Figure 105 GXV3240 Gallery-Images List ...................................................................................... 106 Figure 106 GXV3240 Gallery- View Image in Full Screen ............................................................. 107 Figure 107 GXV3240 Gallery- Edit Image ...................................................................................... 108 Figure 108 GXV3240 Gallery- Edit Image via Menu Options .......................................................
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GXV3240 User Manual Figure 141 GXV3240 Web GUI Account – Call Settings ................................................................ 153 Figure 142 GXV3240 Web GUI-Advanced Settings ....................................................................... 156 Figure 143 GXV3240 Web GUI Advanced Settings-Call Features ................................................ 158 Figure 144 GXV3240 Web GUI Advanced Settings-Video Settings ..............................................
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CHANGE LOG GXV3240 User Manual Table of Tables Table 1GXV3240 Front View Icons .................................................................................................. 10 Table 2 GXV3240 Back View Icons .................................................................................................. 12 Table 3 GXV3240 Side View Ports ................................................................................................... 13 Table 4 GXV3240 Software Features ..........................
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CHANGE LOG GXV3240 User Manual Table 32 Maintenance/TR-069 Parameters ................................................................................... 178 Table 33 Maintenance/Contacts Parameters ................................................................................. 180 Table 34 Maintenance/LDAP Book Parameters ............................................................................. 182 x- P DF Di vis io n Table 35 Maintenance/Device Manager Parameters ..............................
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CHANGE LOG GXV3240 User Manual CHANGE LOG This section introduces the latest version of GXV3240 and the new features. Only major FIRMWARE VERSION 1.0.0.11 This is the initial version. x- P  DF Di vis io n new features or major document updates are listed here. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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WELCOME GXV3240 User Manual WELCOME Thank you for purchasing Grandstream GXV3240 Enterprise Application Phone. GXV3240 is a io n collection of intelligent multimedia IP phone with epoch-making innovation. Featuring Android 4.
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WELCOME GXV3240 User Manual The QIG manual is designed to help you understand how to configure and manage the GXV Enterprise Application Phone. The guide is included in the phone packaging box.  GXV3240 User Manual The user manual help users to get to know phone features and it will explain how to fully utilize the phone’s voice calling features as well as explore all the built-in feature-rich applications. PRODUCT OVERVIEW DF Di vis GXV3240, please click here: http://www.grandstream.
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WELCOME GXV3240 User Manual applications development and personalization. This unique product is distinguished in a special class of its own. Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXV3240 as it may cause damage to the products and io n void the manufacturer warranty.
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WELCOME GXV3240 User Manual This device is complied with SAR for general population/uncontrolled exposure limits in ANSI/IEEE C95.1-1992, and has been tested in accordance with the measurement methods and procedures specified in OET Bulletin 65 Supplement C. This device has been tested, and meets the FCC RF exposure guidelines when tested with the device directly contacted to the body.
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WELCOME GXV3240 User Manual  Phonebook with up to 1000 contacts both enterprise and personal, call history with up to 1000 records;  Dual switched auto-sensing 10/100/1000Mbps network ports, PoE, Bluetooth, dual USB, SD, Mini HDMI, EHS (Electronic Hook-Switch) with Plantronics headsets;  NAT-T enables the phone being the Plug and Play device;  Automated provisioning using TR-069 or encrypted XML configuration file;  Support SRTP/TLS/HTTPS for advanced security and privacy protection among se
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INSTALLATION GXV3240 User Manual INSTALLATION EQUIPMENT PACKAGING One(1 ) Main Case（Including the phone stand ）  One(1) handset  One(1) Phone Cord  One(1) 12V DC Power Adapter  One(1) Ethernet Cable  One(1) Wall Mount  One(1) Screen Wiping Cloth  One(1) Quick Installation Guide x- P DF Di vis  io n Open the package and check all the accessories, this GXV3240 package contains: PRODUCT APPEARANCE FRONT VIEW Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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INSTALLATION DF Di vis io n GXV3240 User Manual Figure 1 GXV3240 Main Case and Extension Board Table 1GXV3240 Front View Icons No Icon Name Description Front Camera 1 million pixel adjustable camera for video call and taking 1 x- P . photos. 2 LED Indicator Red & Green message waiting indicator LED used to indicate the current state of the unit. It could notify the users with the current status of the phone. 3 Phonebook Shortcut key to enter the phonebook.
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INSTALLATION GXV3240 User Manual 8 Mute Icon Turn On/Off Mute. 9 Headset Icon Switch between handset mode and headset mode in an active call. 10 SMS Icon Shortcut key to enter SMS box. 11 Call Hold Icon Enable Call Hold function. 12 Multi-conf Icon Initiate multiparty conference. 13 Call Forward a call to another number. Forward Icon Send Icon Press it after inputting the number you would like to dial.
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INSTALLATION DF Di vis io n GXV3240 User Manual Figure 2 GXV3240 Main Case-Back View Table 2 GXV3240 Back View Icons Name Specification 1 USB Port Connect to USB device. x- P No. Note: Supports no USB keyboard or mouse device temporary. i.e., users could insert USB drive as well as USB Wi-Fi. 2 Handset Port Connect handset. 3 RJ9 Headset Port Connect headsets. 4 LAN Port 10/100/1000Mbps Ethernet port connect to LAN. It supports PoE.
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INSTALLATION GXV3240 User Manual Connector Plate Connect and fasten the extension board and the main case. 10 Phone Stand Adjust the angle the phone locates on the desk. DF Di vis io n 9 Table 3 GXV3240 Side View Ports x- P Figure 3 GXV3240 Main Case-Side View 1 SD Port Connect SD storage device. 2 Mini HDMI Port Connect the display device that supports HDMI. CONNECTING YOUR PHONE Follow the steps below to connect your GXV3240: 1.
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INSTALLATION GXV3240 User Manual 2. Connect one end of the cable to the LAN port of the phone and the other end to the external network port (the port in the office or at home); x- P DF Di vis io n 3. Connect the power adapter to the power jack of the phone and power the device. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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GETTING TO KNOW GXV3240 GXV3240 User Manual GETTING TO KNOW GXV3240 SOFTWARE FEATURES Description Lines 6 lines with up to 6 independent SIP accounts. Protocols and DF Di vis Features io n Table 4 GXV3240 Software Features SIP RFC3261，TCP/IP/UDP，RTP/RTCP，HTTP/HTTPS，ARP，ICMP，DNS（A record， SRV and NAPTR），DHCP，PPPoE，SSH，TFTP，NTP，STUN，SIMPLE，LLDP-MED, Standards LDAP, 802.1x，TR-069, TLS, SRTP Graphic Display 4.
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GETTING TO KNOW GXV3240 GXV3240 User Manual HD Audio  HD handset and speakerphone with support for wideband audio.  Support for G.729A/B, G.711u/a-law, G.722 (wide-band), G.726-32, iLBC, Opus, Inband DTMF and outband DTMF (via in audio, via RFC2833, or via SIP INFO).
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GETTING TO KNOW GXV3240 GXV3240 User Manual FCC: Part 15（CFR47）Class B ；UL 60950 (Power Adaptor) Compliance CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3，EN60950-1, RoHS C-TICK: AS/NZS CISPR22 Class B，AS/NZS CISPR24 USING THE MESSAGE WAITING INDICATOR The GXV3240 message waiting indicator LED is on the top right corner of the device. It could notify the users with different messages and status of the phone.
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GETTING TO KNOW GXV3240 GXV3240 User Manual MANAGING STATUS BAR The GXV3240 status bar is located on the top of the screen to indicate the current status of the phone. Please refer to Table 6 below. Table 6 GXV3240 Status Bar Icons Description io n Network is connected. Trying to connect to network. DF Di vis Network disconnected. Handset. Missed call. One line is in active. Using Speaker for calls. RJ9 headset is connected x- P Icon Using RJ9 headset for calls. Wi-Fi is enabled and connected.
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GETTING TO KNOW GXV3240 GXV3240 User Manual Mute is enabled. Speaker silent is turned off. SD Card is inserted. SD Card space or USB drive is full. USB flash drive is inserted. Downloading. io n Updating Application. Calendar event. Calls from blacklist. Camera disabled. Full contacts storage. x- P Connected to HIMI display device. DF Di vis Unread voicemail. Maximum message number. New SMS. Power the phone with PoE.
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GETTING TO KNOW GXV3240 GXV3240 User Manual ENGLISH INPUT METHOD The default English keyboard is shown in figure 5. It supports multinational language input. Tap on to switch input method. Figure 5 GXV3240 English Keyboard io n icon .
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GETTING TO KNOW GXV3240 GXV3240 User Manual another input interface for more symbols. DF Di vis io n Figure 7 GXV3240 English Input Method-Numbers and Symbols DESKTOP x- P Figure 8 GXV3240 English Input Method-More Numbers and Symbols GXV3240 has multiple screens manipulating with horizontal slip gestures. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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Figure 9 GXV3240 Multi-screens io n GETTING TO KNOW GXV3240 GXV3240 User Manual Widgets: GXV3240 supports tools and apps like weather forecast, Clock, RSS News, and etc.  Status Bar: The Status Bar shows the current system time and phone status with notification DF Di vis  icons like connectivity, DND, calling, etc. Refer to chapter Status Icons for more details. MENU icon. Tap to access the main menu. x- P  Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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ASSISTIVE TOUCH GXV3240 User Manual ASSISTIVE TOUCH GXV3240 screen supports multi-touch in full screen, users could operate the GXV3240 with touch DF Di vis x- P USING TOUCHSCREEN io n or drag gestures. Figure 10 GXV3240 Finger Gestures Use your fingers to operate the following gestures on the GXV3240 as shown in figure 10: Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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ASSISTIVE TOUCH GXV3240 User Manual  Tap: Briefly touch surface with fingertip once to initiate the menu, options or applications.  Long Press：Touch the app for extended period of time for 2 seconds bring up operation options.  Flick and Slide：Touch surface with one finger and slide over surface down to open the pull-down menu, slide over surface left，right or up without losing contact to page up or make some delete operations.
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ASSISTIVE TOUCH GXV3240 User Manual  SD Card Upgrade: When the MWI LED goes off for the first time after the phone is powered, press the hardkeys “*” and “#” in the meanwhile, remove your finger from the button when the indicator is on again. after rebooted the phone.  Android Security Mode: Long press the  Security Mode: When the phone displays the second GRANDSTREAM pattern after powered, long press the menu button until the desktop appears to access the security mode.
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ASSISTIVE TOUCH Figure 12 GXV3240 Status Bar-Notification io n GXV3240 User Manual Click on the Clear All button on the upper right corner to clear all the notification messages.  Click a notification message to view the details.  Slide a notification message to left or right to delete it. DF Di vis  x- P The System Settings in the Status bar is shown below: DND On/Off Mute On/Off Screen Off Bluetooth On/Off Wi-Fi On/Off Handset Switch Brightness Media Channel Tab Grandstream Co.
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ASSISTIVE TOUCH GXV3240 User Manual Figure 13 GXV3240 Status Bar-System Settings  Tap on the corresponding icon on the top of the screen to quick turn on/off the applications.  Drag the seekbar behind the icon  Click to select Media Channels to switch default media channel. to adjust LCD brightness. NOTE: Handset mode is mainly used to control the audio path or GXV3240 dial-up when using the third party applications. Such third party applications often need to use media channels.
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ASSISTIVE TOUCH GXV3240 User Manual DESKTOP MENU When the GXV3240 is running on idle screen, press the Menu button to enter the menu. See figure DF Di vis io n 14. Figure 14 GXV3240 Idle Screen Menu Wallpaper: Edit the idle screen wallpaper.  Preview: Add, delete and edit desktop.  Edit Widgets: Users could add widgets on the desktop.  Folder: Users could add new folders on the desktop.  Thread Manager: Turn off applications, clean the memory and application management.
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ASSISTIVE TOUCH GXV3240 User Manual SWITCH DESKTOPS  Press finger slightly in free space of the screen and fast slide left or right, users can switch DF Di vis io n between different desktops. x- P Figure 15 GXV3240 Switch Desktops EDIT DESKTOP Tap on the Menu button to open the menu, select Preview to access the interface as shown in figure 16. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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ASSISTIVE TOUCH Figure 16 GXV3240 Edit Desktop Add Desktop: Click on the screen to add a new desktop. Users could add up to 9 desktops.  Delete Desktop: Click DF Di vis  io n GXV3240 User Manual on the upper right corner of the blank desktop to delete it. The desktop with widgets and shortcuts on it is undeletable.
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ASSISTIVE TOUCH Figure 17 GXV3240 Add App to Desktop DF Di vis ADDING AN ITEM TO DESKTOP io n GXV3240 User Manual Users could add commonly-used items (Weather Forecast, RSS News, etc.) to the desktop. Follow the steps below: 1. Tap on the Menu button and click Edit Widgets in the pop-up menu to bring out a list of x- P options as shown in figure 18. Figure 18 GXV3240 Edit Widgets Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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ASSISTIVE TOUCH GXV3240 User Manual 2. Tap and press the shortcut or widget you would like to add and drag it to the desktop you want to put on. Note: 1. Please ensure that there is enough space in the desktop when adding widget. 2. Users may need to select the specific items before add them to the desktop. i.e., browser, bookmark, star-labeled contact, photos, ect. MANAGING DESKTOP APPS AND ITEMS io n All the GXV3240 apps/items can be accessed / /removed. Some apps support size editing.
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ASSISTIVE TOUCH GXV3240 User Manual MOVING AN APP DF Di vis io n Touch and hold the Clock icon, when the icon begins to float, drag it to any desktop with free space. Figure 20 GXV3240 Move Clock to Desktop REMOVING AN APP icon displayed on the bottom as shown x- P Touch and hold the Clock icon when the Recycle Bin in figure 21, drag the widget to the Recycle Bin, when the item gets close to the Recycle Bin, it will turn red. Now lift your finger to release. Grandstream Co.
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ASSISTIVE TOUCH GXV3240 User Manual io n Figure 21 GXV3240 Remove Clock from Desktop DF Di vis EDITING APP SIZE Users could set the size of some apps such as Calendar, Clock, Bookmark, ect. Long press these widgets to bring out the blue frame as shown in figure 22. Adjust the widget size by dragging the x- P frame. Figure 22 GXV3240 Edit Clock Size Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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ASSISTIVE TOUCH GXV3240 User Manual MANAGING APPS Tap on the Menu button and select Thread Manager to access the Application interface, as shown DF Di vis io n in figure 23 below: Figure 23 GXV3240 Application Interface Slide up/down to view the running apps list on the left. Press on one app and slide left/right to x- P  close it. Click the app to access its detailed interface.  Tap on the button  Tap on Application button to access the corresponding interface.
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ASSISTIVE TOUCH GXV3240 User Manual EDITING WALLPAPER DF Di vis io n Long press the screen for 2 seconds or press the Menu button to access Wallpaper. See figure 24. Figure 24 GXV3240 Choose Wallpaper  Wallpapers: To open a list of sample wallpapers embedded in the GXV3240. Slide to left/right  x- P to view and choose wallpaper.
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MAKING PHONE CALLS GXV3240 User Manual MAKING PHONE CALLS ACCOUNT io n GXV3240 supports up to 6 independent SIP, 6 lines. Users need to register their own accounts to DF Di vis the SIP server to make calls via the account. GXV3240 is equipped with an IPVideoTalk account for users.
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MAKING PHONE CALLS GXV3240 User Manual MAKING A CALL Once the account is successfully registered, users could use the following ways to make a call.  Take the handset off hook.  Select the account on the desktop;  Tap on the icon  Click the Call icon in the main menu or the shortcut icon  Click the hardkey x- P The GXV3240 Call interface is as follows: on the desktop. DF Di vis . io n on the bottom of the desktop; Figure 26 GXV3240 Call Interface DIRECT DIALING 1.
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MAKING PHONE CALLS GXV3240 User Manual 2. Press the account button to select account, the selected account is in grey background. 3. Enter the necessary digits on the keypad. 4. Press the button to make audio call or press the button to make video call. Note:  GXV3240 would sent out a call automatically after waiting for 4 seconds, the user  io n can log in the Web page to set up No Key Enter Timeout. GXV3240 allows users to configure the "#" key as the "Send" key.
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MAKING PHONE CALLS GXV3240 User Manual CALL HISTORY to dial the corresponding contact. x- P 3. Tap on the dial key DF Di vis Figure 27 GXV3240 View Contacts io n 2. Navigate to the contacts by sliding up/down on the screen; 1. Access the Call History by tapping on the onscreen Menu icon->Call History icon tap on the icon , or in the fixed area on the bottom of the desktop. 2. Navigate to the contacts by sliding up/down on the screen; Grandstream Co., Ltd Software Version：1.0.0.
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MAKING PHONE CALLS GXV3240 User Manual io n Figure 28 GXV3240 Call History Note For redialling, the phone will use the account that was used to call the last number. DIRECT IP CALL x- P  DF Di vis 3. Press the entry to dial out directly. Direct IP Call allows the GXV3240 to talk to another VoIP phone without SIP proxy.
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MAKING PHONE CALLS GXV3240 User Manual 1. Enter call screen on GXV3240; 2. Set the call mode to "IP Call"; 3. Input the target IP address. i.e., if the target IP address is 192.168.124.123 and the port is DF Di vis io n 5062, input the following: 192*168*124*123#5062 Select Audio Call or Video Call to dial out. x- P Figure 29 GXV3240 Call Interface-Input IP Address ANSWERING A CALL SINGLE INCOMING CALL When the GXV3240 is running on idle screen, It would display the ringing screen when rings.
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MAKING PHONE CALLS Figure 30 GXV3240 Single Incoming Call io n GXV3240 User Manual the call, or refuse the call by pressing the button . The ringing screen is as follows if it x- P is a video call. to answer DF Di vis When the phone rings, users could use the handset or press the button Figure 31 GXV3240 Incoming Video Call-Ring Interface Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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MAKING PHONE CALLS GXV3240 User Manual to answer the call via audio, or Users could use the handset or press the button to answer the video call. Users could refuse to answer the call by press the button . Off hook the handset will answer the call automatically. pressing the button MULTIPLE INCOMING CALL When there is another incoming call during an active call, you will hear a call waiting tone, with the io n account bar on the left screen displaying the caller name and ID (see Figure 32).
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MAKING PHONE CALLS GXV3240 User Manual  If users click the button or the button (Only available when there is a video call) to answer the new incoming call, the previous call would be put on hold automatically.  If users click the button to refuse the new incoming call, the LCD will go back to io n the talking screen, while the active call would not be interrupted.
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MAKING PHONE CALLS GXV3240 User Manual Figure 33 GXV3240 Call on Hold RESUME TO CALL If the active call is on hold, users could press the Unhold button to resume call or tap on the button to hang up the call. CALL RECORD Users could save the call conversations to the GXV3240 by recording during an active call. You can io n listen to the recordings from Recorder, please refer to the chapter Recorder for details. x- P DF Di vis 1. Tap on More-> Start Recording when get through.
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MAKING PHONE CALLS GXV3240 User Manual MUTE 1. During an active call, press the Mute button to mute the call. This operation would disable DF Di vis io n the other party to hear his own voice. As shown figure 35 below: Figure 35 GXV3240 Call Mute x- P 2. Press the Unmute button to cancel mute. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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MAKING PHONE CALLS GXV3240 User Manual 1. Press the hardkey DF Di vis Figure 36 GXV3240 Call Interface io n VOICE CHANNEL SWITCH to switch to Headset mode; Off hook to switch to Handset mode;Press the hardkey to switch to Speaker mode. 2. When the user is speaking via one voice channel during an acticve call, press again the corresponding button of this voice channel to hang up the phone. Figure 37 shows speak via x- P headset. Figure 37 GXV3240 Speak via headset Grandstream Co.
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MAKING PHONE CALLS GXV3240 User Manual HANDSET The GXV3240 allows users to answer/make calls via handset, press the Hook or the switching key to end the call. Follow the steps in chapter VOICE CHANNEL SWITCH to switch in an active call. ENABLE/DISABLE SPEAKER io n Follow the steps in chapter VOICE CHANNEL SWITCH to switch the voice channel to speaker. BLUETOOTH DF Di vis Switch to other channels if not using the speaker.
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MAKING PHONE CALLS GXV3240 User Manual RJ9 HEADSET When the phone is connected to RJ9 headset, users could speak via switching to the headset in an active call. Follow the steps in VOICE CHANNEL SWITCH if need to use other voice channels. 3.5MM HEADSET io n When the phone is connected to 3.5mm headset, users could speak via switching to the headset in DND DF Di vis an active call. Follow the steps in VOICE CHANNEL SWITCH if need to use other voice channels.
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MAKING PHONE CALLS GXV3240 User Manual DND icon again, to turn it on/off. The icon indicates DND is off. Note: When DND is on, the active call will not be affected, all the calls after to the registered accounts will be blocked.  x- P  indicates the DND is on; tap the DF Di vis 3. Touch the DND icon io n Figure 38 GXV3240 Drop-down Status Bar-System Settings When DND is on, the incoming calls to the GXV3240 will not be saved in the call history but in the blacklist.
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MAKING PHONE CALLS GXV3240 User Manual DF Di vis io n Figure 39 GXV3240 Missed Calls Remind Interface CALL TRANSFER Call transfer is to transfer one call to another call. Call transfer including blind transfer and attended transfer according to different situations. For example, if user A wants to transfer the call with user B Note: x- P to user C, blind transfer or attended transfer is optional. Step 4 and step 5 in call transfer will vary due to different server configurations.
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MAKING PHONE CALLS Figure 40 GXV3240 Transfer-Blind Transfer 3. Set the transfer mode to Blind .The default mode is Blind. io n GXV3240 User Manual DF Di vis 4. Enter the digits and press the SEND to transfer the call with user B to User C. When user C’s phone rings, the phone interface of user A is shown in figure 43. If user C answers the call, user A will automatically go back to the idle screen, which indicates the successful x- P transfer.
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MAKING PHONE CALLS GXV3240 User Manual 5. User C’s phone will ring, the phone with CID function will display user B’s number on screen as the caller. Note:  If inputted the wrong digits, press the button to delete the digit one by one, or long press the button to empty all digits.  Users could tap on Back icon to go back to the active call interface if wants to cancel io n transfer. DF Di vis ATTENDED TRANSFER There are two ways of attended transfer: Call Forward and Call Transfer.
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MAKING PHONE CALLS GXV3240 User Manual io n Figure 42 GXV3240 Transfer -Attended Transfer DF Di vis CALL FORWARD 1. User A and user B are in an active call. User A taps on the hardkey TRANSFER to bring up the transfer screen. x- P 2. Select the Transfer mode. As shown in figure 42. Figure 43 GXV3240 Call Forward-Select Forward Mode 3. Input digits and then press the Send soft key. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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MAKING PHONE CALLS GXV3240 User Manual 4. Users will hear the ringback tone and see the prompt as shown in figure 46. Hang up the phone to transfer the call to the third party C automatically; press the “Cancel” button will io n cancel the transfer. DF Di vis Figure 44 GXV3240 Call Forward -–Transferring 5. User A could press the “Transfer” button to forward the call to user C. Tap on “Split” to x- P establish line with the third patty, while user B will be put on hold.
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MAKING PHONE CALLS GXV3240 User Manual 6-WAY CONFERENCE The GXV3240 supports up to 6-way conferencing. INITIATE CONFERENCE During an active call, tap on the hardkey CONF to bring up the conference screen; users could also x- P DF Di vis io n press Conf button in the main menu or on the desktop when the phone is running on idle. Figure 46 GXV3240 Conference Interface User A (Host) taps on any one button to start adding party in conference. See figure 45. Grandstream Co., Ltd Software Version：1.0.
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MAKING PHONE CALLS GXV3240 User Manual io n Figure 47 GXV3240 Manually Add Party to Conference As Figure 47 shows, users could manually select a party, enter digits and then tap on the “Invite” or active line DF Di vis icon, or select the active line (including on hold line x- P conference. ) to add to the Figure 48 GXV3240 Invite Party to Conference Repeat the above steps to add more parties in. The following figure 48 shows a 3-way conference established. Grandstream Co.
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MAKING PHONE CALLS GXV3240 User Manual io n Figure 49 GXV3240 3-way Conference Call Established DF Di vis REMOVE PARTY FROM CONFERENCE To remove a party from the conference, the host could tap on on the upper right corner of the headshot image of the corresponding party then the party will be disconnected. To end the conference, the host could tap on x- P END CONFERENCE to disconnect all the parties from the conference.
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MAKING PHONE CALLS GXV3240 User Manual Note:  For 4-way conference and 5-way conference, PCMA, PCMU, G722, Ilbc/G726-32 are the supported codec in current firmware version.  In a 3-way conference, the host hangs up the phone will end this conference. If the host want the other two roads to stay in the conference after the host hangs up, Login the Web Page and go to Account - > Call Settings > Transfer on 3 way conference Hangup, check "Yes" and save the change.
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x- P DF Di vis Figure 50 GXV3240 Add MPK Number io n MAKING PHONE CALLS GXV3240 User Manual Figure 51 GXV3240 MPK Number List 2. Users could also add number directly from Contacts. See figure 51 below. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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MAKING PHONE CALLS GXV3240 User Manual x- P DF Di vis 3. The MPK screen is shown in figure 52 after added numbers. io n Figure 52 GXV3240 Add Number from Contacts Figure 53 GXV3240 MPK Number Interface VOICEMAIL When there is a new voicemail, voice mail icon will show up as a notification in the status bar. Users could login the Web page and go to Account Settings->Basic Settings or Settings->Advanced Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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MAKING PHONE CALLS GXV3240 User Manual Settings->Account to configure the voicemail access number. Figure 53 shows the Account io n Settings filed. Follow the steps below to read the voicemail: DF Di vis Figure 54 GXV3240 Advanced Settings-Account x- P 1. Press the hardkey VOICEMAIL to access the voicemail box. As shown in figure 54. Figure 55 GXV3240 Read Voicemail 2. Tap on the account to dial into the voicemail box.
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MAKING PHONE CALLS GXV3240 User Manual SCA GXV3240 supports SCA on the BroadSoft platform. This feature allows SCA members to share the SIP lines and provides the condition monitoring of the shared line (idle, activation, calls, maintain). When a member of the SCA group calls, all the members of the SCA will get the ringing and can answer the phone individually.
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MAKING PHONE CALLS GXV3240 User Manual ACTIVATE CALL FEATURES DF Di vis Figure 57 GXV3240 SCA Setting via Web GUI io n Figure 56 GXV3240 SCA Settings via LCD GXV3240 supports traditional and advanced call features, including CID, Display Caller’s name, call transfer, ect. Login the Web page and go to Account->Call Settings and select “Yes” in the x- P checkbox behind the option “Activate Call Features” then use the following codes to realize synchronized settings on the corresponding web page.
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MAKING PHONE CALLS GXV3240 User Manual 4 *17 Disable SRTP Dial *17 5 *18 Enable SRTP(One-time Only) Dial *18 6 *19 Disable SRTP(One-time Only) Dial *19 7 *30 Anonymous Call(For all subsequent calls) Dial *30 8 *31 Cancel Anonymous(For all subsequent calls) Dial *31 9 Call Waiting(For all subsequent calls) *50 10 Disable Call Waiting(For all subsequent calls) *51 11 *67 Selective Anonymous Call (Current Call) Dial *67+Phone/Ext.
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MAKING PHONE CALLS GXV3240 User Manual 18 *83 Force the audio calling used for the call. Dial *83 19 *84 Force the video calling used for the call. Dial *84 20 *90 Busy Call Forward: Set up busy call forward Dial *90 + Phone/Ext. Number. Dial 21 *91 22 *92 Cancel Busy Call Forward: Cancel busy call forward Dial*91 Delayed Call Forward: Set up delayed call forward Dial *92 + Phone/Ext. Number.
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CONTACTS GXV3240 User Manual io n CONTACTS GXV3240 Contacts helps users to easily record friends or colleagues’ phone numbers and the as well as download contacts from the server. Edit Contact. Tap on the hardkey on the desktop or in the main menu, or at the bottom of the desktop. The Contacts Screen shows as follows: Contacts Favorites Groups x- P tap on or tap on DF Di vis related information.
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CONTACTS GXV3240 User Manual Figure 58 GXV3240 View Contacts  Contacts: Tap on the icon to view all contacts.  Favorites: Tap on the icon to view the marked favorite contact. There are two ways to add contacts to favorites.  Tap on the contact to access Contact Details screen, touch corner. The icon on the upper right shows in golden background indicates added successfully, click  io n again to cancel adding.
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CONTACTS Figure 59 GXV3240 Add New Contact io n GXV3240 User Manual number. 3. Click OK to save the contact information. BATCH IMPORT DF Di vis 2. Enter contact information. Choose the account on the left of the “Phone” field to dial out this x- P Import allows users to batch import contact. The phonebook forma that complies with the import requirements should be saved to the local storage devices like SD card/USB flash drive, ect. 1.
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CONTACTS Figure 60 GXV3240 Batch Import Contacts io n GXV3240 User Manual 3. Tap on “OK” to import contacts. DOWNLOAD DF Di vis 2. Set the related parameters and select the path to save the imported file. x- P The GXV3240 supports downloading phonebook from the file server to batch add contacts. The default name of the download file is “phonebook.xml”. The phonebook that complies with the download requirements should be saved on the file server that the phone could access.
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CONTACTS Figure 61 GXV3240 Download Contacts io n GXV3240 User Manual 2. Set the related parameters and select the path to save the imported file. DIRECT SEARCH x- P SEARCH CONTACTS DF Di vis 3. Tap on “Download Now” to download contacts. GXV3240 supports Search function; users could tap on icon on the Contacts page and input the keyword to search in the pop-up dialog. GXV3240 will automatically display contacts items related to the search info.
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CONTACTS GXV3240 User Manual VIEW GROUPS Group function allows users to divide contacts into several groups, each group is nominated with DF Di vis io n contacts features, see figure 61. MANAGE CONTACTS DELETE CONTACTS x- P Figure 62 GXV3240 Contacts-View Groups 1. Long press the contact you would like to delete and the icon would show up on the right side of the Contacts page. 2.
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CONTACTS GXV3240 User Manual 3. The button on the upper left will show the quantity of the selected contacts, tap on to delete the selected contacts. EXPORT CONTACTS The GXV3240 supports exporting phonebook as vcard/xml/csv files and save the files to other devices in case losing contacts info in the upgrading or factory reset process. 1. Tap on on the Contacts page and select Export to bring out the Export Contacts x- P DF Di vis io n page. See Figure 62. Figure 63 GXV3240 Import Contacts 2.
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CONTACTS GXV3240 User Manual SEND CONTACTS 1. Long press the contact you would like to send and the icon would show up on the right side of the Contacts page. 2. Check and when it turns to blue background and the icon indicates the contact has been selected and click again to unselect the contact. Users could also click the button on the upper left corner of the toolbar for quick operation. 3. Choose the way to send contact.
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CONTACTS GXV3240 User Manual Figure 64 GXV3240 Contacts Storage Status ADD GOOGLE ACCOUNT Account allows users to add vast number of 3rd party Android applications (including Google, Lync, DF Di vis io n Skype, company, Email, and etc).Users can also sync GXV3240 via company account or Email. Figure 65 GXV3240 Account-Sync Interface x- P Tap “Add Account” button to add new account according to the installation wizard. The following steps demonstrate how to add a Google account. Grandstream Co.
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CONTACTS GXV3240 User Manual io n Figure 66 GXV3240 Add Google Account x- P DF Di vis Figure 67 GXV3240 Add Google Account- Wizard 1 Figure 68 GXV3240 Add Google Account- Wizard 2 ADD CONTACT TO FAVORITES Users could view the contacts list on the Favorites page, see figure 68. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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CONTACTS Figure 69 GXV3240 Contacts-Favorites  Click when adding or editing a contact, when it turns to added to the favorites. , the contact has been Long press a contact in the Contacts list to access Contacts page, tap on x- P  DF Di vis There are 3 ways to add contact to favorites. io n GXV3240 User Manual on the upper right corner and select “Add/Remove from Favorites”.  Tap on on the Favorites page, batch select contacts and tap on “OK”. Grandstream Co., Ltd Software Version：1.0.
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CONTACTS x- P DF Di vis Figure 70 GXV3240 Edit New Contact io n GXV3240 User Manual Figure 71 GXV3240 Contacts Interface-Operating Menu ADD GROUPS Users could check groups' info on the Groups page. See figure 71. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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CONTACTS Figure 72 GXV3240 Contacts-Groups on the Groups page, input the group info and click “OK” to create a new group. Note: DF Di vis Add Group. Tap on io n GXV3240 User Manual The priority of ring from high to low is "Custom", "Group", "Account” and “Default”. If one group have set the custom ring for its contacts, the phone will ring the custom ringtone x- P other than other group ringtones. Figure 73 GXV3240 Add New Groups Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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CONTACTS GXV3240 User Manual There are 2 ways to add contact to the group:  Add the contact to the group when editing or adding a new contact.  Click when adding or editing contact on New Group page to batch selecting contacts. x- P DF Di vis io n Check the contacts and then click "OK" to save. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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TOOLS GXV3240 User Manual TOOLS DF Di vis io n FILEMANAGER FileManager allows users to delete, move, copy/paste, send and rename files(including files on COPY FILE x- P storage device like in USB flash drive and SD card), and query file properties on the GXV3240 . To copy the file from the GXV3240 to USB/SD storage device: 1. Insert USB storage device into USB port on the GXV3240, It will take a few seconds for the GXV3240 to prepare the connection.
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TOOLS GXV3240 User Manual Select all indicates selects all items in the list.  Unselect all indicates unselect all items in the list. DF Di vis io n  Figure 74 GXV3240 FileManager-Editing 4. Select the file you want to copy and tap on the Menu button 5. Tap on the root directory icon as shown in figure 79. on the upper left corner to go back to the root directory x- P corner and select Copy. on the upper right Figure 75 GXV3240 FileManager-Root Directory Grandstream Co.
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TOOLS GXV3240 User Manual 6. Tap on the USB or SD card icon to open the corresponding storage device then click Paste button to paste. Note: The file Screensaver is a restricted folder on GXV3240, users can only copy or send it io n other than make other operations. DF Di vis MOVE FILE The first 3 steps of Move File are the same as steps in Copy File. Users just need to select “Move” Note: x- P instead of “copy” in the menu options in step 4.
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TOOLS GXV3240 User Manual 5. Select To send the file via Bluetooth or Wi-Fi in the pop-up dialog. Note: Users need to enable Bluetooth or Wi-Fi before sending files, Or the device will go to the corresponding setting page of the selected option for users to configure first. 4. Tap on the Recycle Bin button DF Di vis The first 3 steps of Delete File are the same as steps in Copy File.
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TOOLS GXV3240 User Manual RENAME FILE The first 3 steps of Rename File are the same as steps in Copy File. 4. Tap on the Menu button on the upper right and select Rename. DF Di vis io n 5. Input the new file name in the pop-up dialog and click ”OK” to save. x- P Figure 77 GXV3240 FileManager-Rename File LDAP(NOT SUPPORT NOW) GVR3240 supports LDAP. 1. Users could configure LDAP via the phone screen (Main Menu ->LDAP ->Settings), or login the Web page to configure it. (Maintenance ->LDAP Book).
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TOOLS GXV3240 User Manual Figure 78 GXV3240 LDAP Settings 2. Click the Search button to input the keyword to search the contact, the LDAP server would DF Di vis io n display real-time result. Figure 79 GXV3240 LDAP-Search Contact to add the searched contact to local or click the Add button in the 3. Users could tap on x- P toolbar. Figure 80 GXV3240 LDAP-Add Contact Figure 81 GXV3240 LDAP-Batch Add Contact Figure 82 GXV3240 LDAP-Confirm to Batch Add Contacts Grandstream Co.
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TOOLS GXV3240 User Manual CALL HISTORY Call History provides users access to phone's recent call records. You can view all records or view in the main menu or at the bottom of the desktop to view call history. See figure DF Di vis Tap on io n incoming calls, outgoing calls and missed call with different categories. x- P 86 below. Figure 83 GXV3240 Call History  All calls Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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TOOLS GXV3240 User Manual  Answered calls  Outgoing Calls  Missed Calls Click on a record in the call history to dial this number directly via the previous dialed-out account. behind one call log to view the call details with this number. See figure io n Click the arrow icon x- P DF Di vis 87. Figure 84 GXV3240 Call History Details  Dial out directly.  Enter the Dial-up page to select the call mode to dial the number or to modify the number.  Delete this call record.
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TOOLS GXV3240 User Manual  : Delete all call history of this number, Add/View Contacts, Add to Blacklist, send SMS, ect.  Delete All: Delete all call history of one number.  Add to Contacts/View Contact: If this number has not been saved, users could add the contact to the phonebook in a pop-up dialog. If the number exists, users could directly go to the Add to Blacklist: Add this number to blacklist.  Send Text Message: Go to SMS page to make operations.
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TOOLS x- P BLACKLIST DF Di vis Figure 86 GXV3240 Editing Call History io n GXV3240 User Manual Blacklist helps users to block calls from blacklist at the same time does not affect normally answering other incoming calls. Click the icon in the main menu to activate it. See figure 86 below. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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TOOLS Figure 87 GXV3240 Blacklist-Block History : Display blocks history. Press the Recycle Bin button  : Display blacklist list. Long press on the upper right corner to add number to blacklist. There are 3 ways to add number: Manually add, Add from contacts, Add from Call History. Select one way x- P  to empty the history list. DF Di vis  io n GXV3240 User Manual and tap on “OK” to add the corresponding number to blacklist. Grandstream Co., Ltd Software Version：1.0.0.
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TOOLS GXV3240 User Manual Figure 88 GXV3240 Manually Add Number to Blacklist  Long press one blacklist log to enter the editing mode to edit or delete the selected DF Di vis io n contacts. Users could edit the contact If select one blacklist entry only. See figure 88. Figure 89 GXV3240 Editing Blacklist List ： Blacklist Settings. x- P  Figure 90 GXV3240 Blacklist Settings Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.
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TOOLS GXV3240 User Manual  DND Mode: Turn on/off DND mode. Once it’s turned on, the phone would reject all incoming calls.  Block Mode: Turn on/off Block Mode. Once it's turned on, the incoming calls from the numbers in the blacklist will be rejected.  Block Options: Set the types of incoming calls. This option is valid once the Block Mode is turned on. Block Notification: Set up whether to notify user after blocked calls.
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TOOLS GXV3240 User Manual SMS GXV3240 enables you to send/receive text message between phones or other devices equipped in the main menu to enter SMS page as shown in figure 91 below. x- P DF Di vis io n with SMS function. Click Figure 92 GXV3240 SMS List Note: SMS function is not available in all countries and regions, for more information, please contact your service provider. Grandstream Co., Ltd Software Version：1.0.0.11 Document Version：0.