User's Manual

Grandstream Networks, Inc. GXV3674_HD/FHD_VF User Manual Page 38 of 42
Firmware Version 1.0.2.8 Last Updated: 06/2013
IP SURVEILLANCE FAQ
1. Whatisthedefault IPaddress of theGXV3674_HD/FHD_VF?
A: Thedefault IPconfigurationisDHCP.
2. Why canI not view thelive videostreamin Microsoft InternetExplorer?
A: Pleasedouble checkwhether the Grandstream Plug-in/Active-X isinstalledcorrectly.
OnceyoulogintotheGXV3674_HD/FHD_VFwebinterface,InternetExplorerwill indicatethat this
websitewantstoinstalltofollowingadd-on:GSViewer.cab‘ fromGrandstreamNetworks, Inc.Please
install thisadd-onwhen promptedbyIE.
3. Howdoyoumanuallyuninstall theGrandstreamvideo vieweradd-on forIE?
Pleasefollowthese steps touninstalltheadd-on:
1. DeletetheGSViewerX ControlfromC:\WINDOWS\Downloaded Program Filesdirectory
2. DeleteGSNetClient.dll, GS_Replay.exe, GSViewerX.ocx,hi_h264dec_w.dll,
lik_VoiceEngine_dll.dllandGSViewerX.inffrom C:\WINDOWS\system32
4. Why can’t I accesstheGXV3674_HD/FHD_VFwebconfigurationinterface?
Q1: Isyourinternet service down?
A1: Connect a PCtothe internet totest theconnection.
Q2:ArethePCandthedevice indifferent subnets?
A2: Check thesubnet mask and defaultgatewayofthedevice and PC.
Q3: Is there aconflict withanother IPaddress?
A3:TrytochangetheIPaddressof thedevice.
Q4:HastheHTTPport beenchanged?
A4: Contact theadministratorof thedevicefor more information.
5. The GXV3674_HD/FHD_VFweb configuration pageisnot displayed correctly inIE8?
InIE8,CompatibilityView mightneed tobeenabled fortheGXV3674_HD/FHD_VFweb
configurationpagetoloadproperly.Toenablecompatibilityview,openIE8,click Tools,
CompatibilityViewSetting,andaddtheGXV3674_HD/FHD_VFwebconfigurationpagesto the
CompatibilityView.