User's Manual

Grandstream Networks, Inc. GXV3674_HD/FHD_VF User Manual Page 39 of 42
Firmware Version 1.0.2.8 Last Updated: 06/2013
6. Why doesIEindicate to install Grandstream Video Vieweradd-onaftera firmware
upgrade? Theadd-onwasproperlyinstalledbeforethefirmwareupgrade process.
Newfirmware willoftenupgradetheadd-onaswell.Towatchthelivevideostream,youmust install
thenewestversion oftheadd-on.
7. Howdoyouwatchsecondaryvideostream?
Logintothehomepageof theGXV3674_HD/FHD_VFwebGUI,clickPlaytowatchthevideostream.
Towatchasecondaryvideostream,rightclickonthevideo,andselect SecondaryStreamon thepop-
upmenu.TryreinstallingtheGrandstreamVieweradd-onforIEifyoucannotseethe video stream.
8. WhatisDDNS? Isit important for IP surveillance producttohaveDDNS support?
DDNSisanacronymforDynamicDomainNameService.ItisimportanttochooseanIP
networkcamerathat has DDNS support fordynamic
IPaddresses.ChancesarethatthenetworkhasadynamicIPaddress(whichchangeswitheverylogon).
A DDNSservicemakessure that thecamera‘sIPaddressalwaysmatchesup to thecurrent
serveraddress.DDNS alsoallowsawebsitetobelinked totheIPcamerathatis constantlyupdatedwith
thecorrect informationand hasareliablefeed.
9.WhyisWindowsMediaPlayerunabletoplaythe recordedvideo files?
TheGXV3674_HD/FHD_VFusestheH.264videocodec. WindowsMediaPlayermaylackthe
properH.264 decoderto play the recorded video.Pleasedownloadthe MicrosoftFFDShow
H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and install it.
10. Alarm Triggered Events do not work with GSurf_Pro?
PleasedoublechecktheAlarmActiononyourGXV3674_HD/FHD_VF.Loginto thewebGUIofthe
GXV3674_HD/FHD_VF, goto theMotionDetectionorAlarmEventspage,and makesureoption
Upload to AlarmCenter ischecked.
11.Recommendedto savethevideo files indifferentdirectories when usingGSurf_Pro?
Itisbetterto savevideofilesindifferentdirectoryto prevent accidental deletion of the recorded
files you need.
12.Howto use acellphone to watchtheGXV3674_HD/FHD_VFvideostream?
Youmustsetthevideoresolutionto QCIF towatchtheGXV3674_HD/FHD_VFvideostream froma
cell phone.Makesuretoset thebit rateto 64kbpstoensurethebestvideoquality.
13. What Smartphone application should I use to view the video?
There are free application and paid version application for this, like: IP Cam Viewer
http://hit-mob.com/