Grandstream Networks, Inc.
GXW42XX USER MANUAL INDEX GNU GPL INFORMATION...........................................................................5 CHANGE LOG................................. ERROR! BOOKMARK NOT DEFINED. CHANGES FROM 1.0.5.10 USER MANUAL .......................... ERROR! BOOKMARK NOT DEFINED. WELCOME ..................................................................................................6 GATEWAY GXW42XX OVERVIEW..............................................................................................
CONFIGURING GXW42XX VIA VOICE PROMPT ............................................................................. 25 CONFIGURING GXW42XX WITH WEB BROWSER.......................................................................... 25 ACCESS THE WEB CONFIGURATION MENU........................................................................... 26 IMPORTANT SETTINGS ..................................................................................................................... 26 NAT SETTINGS................
TABLE OF FIGURES GXW42XX User Manual FIGURE 1: DIAGRAM OF GXW4204-8 AND GXW4224 BACK PANEL ..................................................... 9 FIGURE 2: 50 PIN TELCO CONNECTOR ................................................................................................. 10 FIGURE 3: DIAGRAM OF GXW4204-8 AND GXW4224 DISPLAY PANEL .... ERROR! BOOKMARK NOT DEFINED. TABLE OF TABLES GXW42XX User Manual TABLE 1: DEFINITIONS OF THE GXW CONNECTORS...........................................................
GNU GPL INFORMATION GXW42XX firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu_gpl . FIRMWARE VERSION 1.0.0.
WELCOME Thank you for purchasing the Grandstream GXW42XX Analog FXS IP Gateway. The GXW42XX offers an easy to manage, easy to configure IP communications solution for any business with virtual and/or branch locations.
company from whom the product was purchased, for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for an RMA (Return Materials Authorization) number. Grandstream reserves the right to change the warranty policy without prior notification.
CONNECT YOUR GXW42XX GATEWAY Connecting the GXW42XX gateway is easy. Before you begin, please verify the contents of the GXW42XX package. EQUIPMENT PACKAGING Unpack and check all accessories. Equipment includes: • one device unit • one RJ45 Ethernet cable • one 12V 5A universal power adapter • mount CONNECT THE GXW42XX Follow these four (4) steps to connect your GXW42XX gateway to the Internet and access the unit’s configuration pages. 1.
FIGURE 1: DIAGRAM OF GXW42XX FRONT & BACK PANEL FIRMWARE VERSION 1.0.0.
Pin Signal Pin Signal 1 RING1 26 TIP1 2 RING2 27 TIP2 3 RING3 28 TIP3 4 RING4 29 TIP4 5 RING5 30 TIP5 6 RING6 31 TIP6 7 RING7 32 TIP7 8 RING8 33 TIP8 9 RING9 34 TIP9 10 RING10 35 TIP10 11 RING11 36 TIP11 12 RING12 37 TIP12 13 RING13 38 TIP13 14 RING14 39 TIP14 15 RING15 40 TIP15 16 RING16 41 TIP16 17 RING17 42 TIP17 18 RING18 43 TIP18 19 RING19 44 TIP19 20 RING20 45 TIP20 21 RING21 46 TIP21 22 RING22 47 TIP22 23 RIN
Note: Once the GXW42XX is turned on and configured, the front display panel indicates the status of the unit. TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL Power LED Indicates Power. Remains ON when Power is connected and turned ON. Act LED Remains ON after boot-up. LINK LED Indicates Ethernet port activity FXS LED Indicate status of the respective FXS Ports on the back panel Busy - ON (Solid Green) Available - OFF Slow blinking FXS LEDs indicates Voice Mail for that port.
GXW42XX FEATURES The GXW4000 series is a next generation IP voice gateway that is interoperable and compatible with leading IP-PBXs, Softswitches and SIP platforms. The GXW4200 series FXS gateway is autoconfigurable, remotely manageable and scalable. The GXW4200 series gateways come in three models - the GXW4216, GXW4224 and GXW4036, each offering superb voice quality, traditional telephony functionality, easy deployment, and 16, 24 and 32 FXS ports respectively.
Voice over Packet Capabilities Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet loss concealment), LEC with NLP Packetized Voice Protocol Unit (supports RTP/RTCP and AAL2 protocol), G.168 compliant Echo Cancellation, Dynamic Jitter Buffer, Modem detection & auto-switch to G.711 Voice Compression G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.722 (pending), G.723.1A, G.726(ADPCM with 16/24/32/40 bit rates), G.729A/B, iLBC, G.
HARDWARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4. TABLE 4: HARDWARE SPECIFICATION OF GXW42XX SERIES GATEWAYS GXW4216 GXW4224 GXW4232 16 FXS Ports 24 FXS Ports 32 FXS Ports FXS LEDs 16 24 32 Telco connector One (1) RJ21 (50 pins) One (1) RJ21 (50 pins) Two (2) RJ21 (50 pins) Network interface Single 10/100/1000 BASE-TX,RJ45 Universal Input: 100-240VAC, 50/60Hz Switching Output: 12V DC, 5.
BASIC OPERATIONS UNDERSTANDING GXW VOICE PROMPTS GXW42XX has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone connected to any FXS port.
15 Address new IP address. Upgrade Protocol Upgrade protocol for firmware and configuration update. Enter “9” to toggle between TFTP and HTTP 16 Firmware Version Firmware version information. 17 Firmware Upgrade Firmware upgrade mode. Enter “9” to rotate among the following three options: 47 “Direct IP Calling” 1. always check 2. check when pre/suffix changes 3. never upgrade Enter the target IP address to make a direct IP call, after dial tone. (See “Make a Direct IP Call”.
2. Dial the number directly and press # (Use # as dial key” must be configured in web configuration). Examples: 1. Dial a number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or international code) followed by the phone number. Press # or wait for 4 seconds. Check with your VoIP service provider for further details on prefix numbers.
b) If the target IP address/port is 192.168.1.20:5062, then the dialing convention would be: *47 or Voice Prompt with option 47, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds. NOTE: When completing direct IP call, the “Use Random Port” should set to “NO”. You can not make direct IP calls between FXS ports since they are using same IP.
transferee has received a 4xx response for the INVITE and we will try to recover the call. The busy tone is just to indicate to the transferor that the transfer has failed. 3. Continuous busy tone. The phone has timed out. Note: continuous busy tone does not indicate the transfer has been successful, nor does it indicate the transfer has failed. It often means there was a failure to receive second NOTIFY – check firmware for most recent release.
HUNTING GROUP This feature allows the user to setup a single SIP account on the gateway and have the ability to use all FXS ports to make/receive calls. Using this feature, all ports active in same Hunting Group will have the same phone number and incoming calls will be distributed in a Linear or Circular manner among the ports active in that Hunting Group. The number of hunting groups is limited by the number of ports each GXW model has - i.e. each port can be its own Hunting Group.
FXS Port #8: SIP UserID and Authenticate ID left blank, Hunting Group set to "7" … FXS Port #24: SIP UserID and Authenticate ID left blank, Hunting Group set to "2" Hunting Group 1 contains ports 1, 2, 3. Hunting Group 4 contains ports 4, 5, 6. Hunting Group 7 contains ports 7, 8.
INTERPORT CALLING In some cases a user may want to make phone calls between the phones connected to multiple ports of the same gateway when it is used as a stand alone unit, without the use of a SIP server. This feature will also be applicable when the gateway is used with Hunting Groups and is registered to SIP server only with one master number. In such cases users still will be able to make inter-port calls by using the IVR feature.
CALL FEATURES GXW42XX supports the traditional telephony features available in a PBX as well as additional advanced telephony features. TABLE 6: CALL FEATURES TABLE (STAR CODE) Key Call Features *02 Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640 (G726r40), *027201 (iLBC) *03 Disable LEC (pe call) Dial “*03” + ” number ”. No dial tone is played in the middle.
*87 Blind Transfer *90 Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. *91 Cancel Busy Call Forward: dial “*91”. Wait for dial tone. Hang up. *92 Delayed Call Forward: Dial “*92” and then the forwarding number followed by “#”. Wait for dial tone then hang up. *93 Cancel Delayed Call Forward: Dial “*93” for a dial tone, then hang up. Flash/Hook If user hears call waiting beep, flash/hook will switch to the new incoming call.
CONFIGURATION GUIDE CONFIGURING GXW42XX VIA VOICE PROMPT DHCP MODE Select voice menu option 01 to enable GXW42XX to use DHCP. STATIC IP MODE Select voice menu option 01 to enable GXW42XX to use STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively. FIRMWARE SERVER IP ADDRESS Select voice menu option 13 to configure the IP address of the firmware server.
ACCESS THE WEB CONFIGURATION MENU The GXW42XX HTML configuration menu can be accessed via Ethernet port: 1. Follow table 5 to find the Ethernet port IP address. 2. Open a web browser, type in the IP address – for example: http://GXW42XX -IP-Address (the GXW42XX IP-Address is the IP address for the GXW42XX). NOTE: • The IVR announces 12 digits IP address, you need to strip out the leading “0” in the IP address. For ex. IP address: 192.168.001.014, you need to type in http://192.168.1.14 in the web browser.
2. Use Random Ports (under Advanced Settings webpage) It really depends on your network settings, so set this parameter to Yes or No, whichever works. Generally if you have multiple IP devices under the same network, it should be set to Yes. If using a Public IP address, set this parameter to No. 3. NAT Traversal (under the Profile web pages) Set this to Yes when gateway is behind firewall on a private network. DTMF METHODS DTMF Settings are in Profile pages.
• BASIC SETTINGS: Basic preferences such as date and time settings, multi-purpose keys and LCD settings can be set here. Additional functions available to administrators are: • ADVANCED SETTINGS: To set advanced network settings, codec settings and XML configuration settings. • PROFILE X: To configure each of the SIP accounts. • FXS PORTS: To configure each of the FXS ports and Hunting Groups etc. TABLE 7: BASIC SETTINGS End User Password Password to access the Web Configuration Menu.
Self Defined Time Zone The syntax is std offset dst [offset],start[/time],end[/time] Default is set to : MTZ+6MDT+5,M3.2.0,M11.1.0 MTZ+6MDT+5, It indicates a time zone with 6 hours offset with 1 hour ahead which is the US central time. It is positive (+) if the local time zone is west of the Prime Meridian and negative (-) if it is east. Prime Meridian (International or Greenwich Meridian) M3.2.0,M11.1.0 The 1st number indicates Month: 1,2,3,..,12 (for Jan, Feb, ..
Port Status Displays relevant information regarding the individual FXS ports. Example: Port Hook Registration DND FXS1 On Hook Registered No FXS2 Off Hook Registered No FXS3 On Hook Not No Forward Busy Delayed Forward Forward 613 614 Registered … … … FXS24 On Hook Registered Yes 615 FXS port 24 user has set Do Not Disturb.
Use STUN to detect Use STUN keep-alive to detect WAN side network problems. If keep-alive request does network connectivity not yield any response for configured number of times, the device will restart the TCP/IP stack. If the STUN server does not respond when the device boots up, the feature is disabled. Firmware Upgrade & Enables GXW42XX to download firmware or configuration file using either the TFTP or Provisioning HTTP/S protocols.
Config File Prefix Default is blank. This setting is useful for Internet Telephone Service Providers. End users should keep it blank. Config File Postfix Default is blank. This setting is useful for Internet Telephone Service Providers. End users should keep it blank. Allow DHCP Option 66 to If set to “Yes”, configuration and upgrade server’s information can be obtained using override server DHCP option 66 from DHCP server. This option specifies the URL of the tftp server.
Periodic Inform Interval Connection Frequency that the inform packets will be sent out to the ACS Request Set a user name for the ACS to connect to this device Username Connection Request Set a password for the ACS to connect to this device Password System Ring Cadence Configuration option for all FXS ports ring cadence for all incoming calls. (Syntax: c=on1/off1-on2/off2-on3/off3; [...
Syslog Server The IP address or URL of System log server. The server collects system log information from the device. Syslog Level Select the GXW42XX to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: 1. product model/version on boot up (INFO level) 2. NAT related info (INFO level) 3. sent or received SIP message (DEBUG level) 4. SIP message summary (INFO level) 5.
Secondary Radius Special secret string should be preconfigured according to RADIUS Server Server Secret configuration RADIUS Timeout Default value is 2 seconds. The time between retries the GXW will send “AccessRequest” message to RADIUS server in purpose to authenticate it. RADIUS Retry Default value is 3 times. Number of times the device will try to authenticate itself with preconfigured RADIUS server during initialization process.
Hunting Group This feature enables the gateway to register all existing FXS ports with the same phone number. Each incoming call will be routed to first available port in Linear or Circular mode. User may configure all ports as members of the same Hunting Group or it may configure different port combinations for more than one Hunting Group. For example: Ports 1, 3 and 5 are members of the same Hunting Group, the rest of the ports may have separate numbers and may be reached independently.
Map to FXO Port# This is used only when peering with a Grandstream GXW410x. Default is 1, Supported values are 1-8, meaning line 1 to line 8 of the GXW410x device where the port will be mapped to. Map to FXO Gateway IP This is used when peering with an FXO gateway of any brand. You have to specifically mention the IP and sip port where the call will be sent to. and Port Sip port that will be annexed to the IP address above.
DNS Mode One from the 3 modes available for “DNS Mode” configuration: -A Record (for resolving IP Address of target according to domain name) -SRV (DNS SRV resource records indicates how to find services for various protocols) -NAPTR/SRV (Naming Authority Pointer according to RFC 2915) One mode can be chosen for the client to look up server. The default value is “A Record” Tel URI The default setting is “Disabled”.
Use random port Default is No. If set to Yes, the device will pick randomly-generated SIP and RTP ports. This is usually necessary when multiple GXW42XX/HT50X are behind the same NAT. Refer to Use Target Default is No. If set to YES, then for Attended Transfer, the “Refer-To” header uses the Contact transferred target’s Contact header information. Transfer on Default is No. In which case if conference originator hangs up the conference will be Conference terminated.
Proxy Require SIP Extension to notify SIP server that the unit is behind the NAT/Firewall. Use NAT IP NAT IP address used in SIP/SDP message. Default is blank. Distinctive Ring Tone Custom Ring Tone 1 to 3 with associate Caller ID: when selected, if Caller ID is configured, then the device will ONLY uses this ring tone when the incoming call is from the Caller ID. System Ring Tone is used for all other calls.
Ring Timeout Incoming call will stop ringing when not picked up given a specific period of time. Hunting Group Ring Default is 20 seconds. If call is not answered within this designated time period, the call Timeout will be forwarded to the next member of a Hunt Group. Hunting Group Type Linear and Circular. Linear style will sort the call to the lowest-numbered available line, this is also called “serial hunting”. Circular style will distribute the calls "round-robin".
Dial Plan Dial Plan Rules: 1. Accept Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d 2. Grammar: x - any digit from 0-9; a. xx+ - at least 2 digits number; b. xx. – at least 2 digits number; c. ^ - exclude; d. [3-5] - any digit of 3, 4, or 5; e. [147] - any digit 1, 4, or 7; f. <2=011> - replace digit 2 with 011 when dialing g. < =1> - add a leading 1 to all numbers dialed, vice versa will remove a 1 from the number dialed h.
Subscribe for MWI Default is No. When set to “Yes” a SUBSCRIBE for Message Waiting Indication will be sent periodically. Send Anonymous If this parameter is set to “Yes”, the “From” header along with Privacy and P_Asserted_Identity headers in outgoing INVITE message will be set to anonymous, blocking Caller ID. Anonymous Call Default is No. If set to Yes, incoming calls with anonymous Caller ID will be rejected with Rejection 486 Busy message. Special Feature Default is Standard.
Send Re-INVITE After Default is No, If set to “Yes”, device will send an INVITE with audio vocoders upon Fax completition of Fax to continue session in audio only. Enable Silence For fax machines that do not send a Disconnect when fax is done. This option Detection for Fax Enables/Disables the detection of silence in order to know the fax has finished. The Disconnect silence period is non-configurable and fixed to 7 seconds.
Symmetric RTP Default is No. When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP packet last received by the device. Fax Mode Fax Tone T.38 (Auto Detect) FoIP by default, or Pass-Through (must use codec PCMU/PCMA) Detection Default is Callee. This decides whether Caller or Callee sends out the re-INVITE for Mode T.38 or Fax Pass Through. Jitter Buffer Type Select either Fixed or Adaptive based on network conditions.
Gain Handset volume adjustment. RX is for receiving volume (direction FXSÆto analog phone), TX is for transmission volume (Analog phoneÆ to FXS). Default values are 0dB for both parameters. Loudest volume: +6dB Lowest volume: -6dB. Disable Line Echo Default is No. If set to “Yes”, device will not use LEC to remove echo from a voice Canceller (LEC) communication. Ring Tones Configure ring cadences according to preference.
Grandstream provides GAPS service to VoIP service providers. Use GAPS for either simple redirection or with certain special provisioning settings. At boot-up, Grandstream devices by default point to Grandstream provisioning server GAPS, based on the unique MAC address of each device, GAPS provision the devices with redirection settings so that they will be redirected to customer’s TFTP or HTTP server for further provisioning.
SOFTWARE UPGRADE Software upgrade can be done via either TFTP or HTTP/HTTPS. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. Firmware Upgrade through TFTP/HTTP/HTTPS To upgrade via TFTP or HTTP/HTTPS, the “Firmware Upgrade and Provisioning upgrade via” field needs to be set to TFTP, HTTP or HTTPS, respectively. “Firmware Server Path” needs to be set to a valid URL of a TFTP or HTTP/HTTPS server, server name can be in either FQDN or IP address format.
y Grandstream’s latest firmware is available http://www.grandstream.com/support/firmware . Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment. y Alternatively, user can download a free TFTP or HTTP server and conduct local firmware upgrade. A free windows version TFTP server is available for download from http://support.solarwinds.net/updates/New-customerFree.cfm.
Similarly, Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix. Thus multiple configuration files for the same device can be stored in one directory. In addition, when the field “Check New Firmware only when F/W pre/suffix changes” is selected, the device will only issue firmware upgrade request if there are changes in the firmware Prefix or Postfix.
RESTORE FACTORY DEFAULT SETTING WARNING! Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider. FACTORY RESET There are two (2) methods for resetting your unit: Reset Button Reset default factory settings following these four (4) steps: 1.
E: 333 F: 3333 For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”. NOTE: 1. Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”. FCC Warning This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
