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Grandstream Networks, Inc.

GDS3710

Hemispheric HD IP Video Door System

User Manual

Summary of content (128 pages)

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Grandstream Networks, Inc.
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COPYRIGHT ©2019 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.
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FCC Compliance Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) The device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Important: Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
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CE Declaration of Conformity This transmitter complies with the essential requirements and provisions of directives 2014/53/EU, 2014/30/EU, 2015/35/EU and subsequent amendments, according to standards ETSI EN 300 330 V2.1.1 (2017-02); ETSI EN 301 489-1 V2.1.1 (2017-02); ETSI EN 301 489-3 V2.1.1 (2017-03); EN 60950-1: 2006+A11:2009+A1:2010+A12:2011+A2:2013: EN 62311: 2008 Manufacturer: Grandstream Networks, Inc.
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GNU GPL INFORMATION GDS3710 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download GDS3710 User Manual Version 1.0.7.
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Table of Contents DOCUMENT PURPOSE ............................................................................................... 15 CHANGE LOG .............................................................................................................. 16 Firmware Version 1.0.7.4 ................................................................................................................ 16 Firmware Version 1.0.5.6 .......................................................................................
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Connecting and Setting up the GDS3710 ........................................................................................ 26 GDS3710 Wiring Connection .......................................................................................................... 27 GDS3710 Back Cover Connections ................................................................................................ 28 Connection Example.................................................................................................
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Output example with 3rd party power supply for Wiegand device .............................................. 47 Wiegand RFID Card Reader Example...................................................................................... 48 GDS3710 HOME WEB PAGE....................................................................................... 49 GDS3710 Configuration & Language Page ..................................................................................... 50 GDS3710 SETTINGS.....................
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Click-To-Dial ............................................................................................................................ 90 Video & Audio Settings ................................................................................................................... 91 Video Settings ......................................................................................................................... 91 OSD Settings............................................................................
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Account Status ...................................................................................................................... 118 System Info ........................................................................................................................... 119 Network Info .......................................................................................................................... 120 CONNECTING GDS3710 WITH GXV32XX .............................................................
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Table of Tables Table 1: GDS3710 Features in a Glance ................................................................................................ 22 Table 2: GDS3710 Technical Specifications ........................................................................................... 22 Table 3: Equipment Packaging............................................................................................................... 25 Table 4: GDS3710 Wiring Connection ...........................................
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Table of Figures Figure 1: GDS3710 Package ................................................................................................................. 25 Figure 2: GDS3710 Front View .............................................................................................................. 26 Figure 3: GDS3710 Back View............................................................................................................... 26 Figure 4: GDS3710 Back Cover Connections ..........................
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Figure 40: MJPEG view using Basic MJPEG Authentication Mode ......................................................... 58 Figure 41: Door System Settings Page .................................................................................................. 59 Figure 42: Alarm_Out1 Feature.............................................................................................................. 66 Figure 43: Universal Local PIN ..............................................................................
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Figure 82: Reset & Reboot Page .......................................................................................................... 111 Figure 83: Debug Log Page ................................................................................................................. 112 Figure 84: Data Maintenance Page...................................................................................................... 113 Figure 85: System Health Alert Page ...................................................
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DOCUMENT PURPOSE This document describes the basic concept and tasks necessary to use and configure your GDS3710. And it covers the topic of connecting and configuring the GDS3710, making basic operations and the call features. Please visit http://www.grandstream.com/support to download the latest “GDS3710 User Manual”.
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CHANGE LOG This section documents significant changes from previous versions of user manual for GDS3710. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.7.4  Added ability to separate webUI credentials from the GDSManager credentials. [GDSManager Configuration Password]  Added G.729 audio codec support.
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Firmware Version 1.0.5.2  Added Alarm_Out port (COM1 interface) be used as Open Door 2. [Using Alarm Out (COM 1) to Control a Second Door]  Added option to Enable/Disable WebUI access. [Disable Web Access]  Added option to define number of snapshots to be uploaded when opening door. [Number of Snapshots when Door Opened]  Added option to specify digital input to be normal Open or normal Close. [Input Digit 1 Status]  Added ability to set schedule for Alarm In door opening.
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 Added MJPEG Authentication Mode. [MJPEG Authentication Mode] [Live View Page] Firmware Version 1.0.3.32  Added LED lighting indication pattern for firmware upgrade process. [Upgrade]  Increased the maximum allowed whitelist numbers to 30 records with 20-digit length for each number [Account [1-4] White List]  Added Support for HTTP command to Open Door. [Enable HTTP API Remote Open Door]  Added display device logs at GDS web UI. [Event Log]  Added valid start/end dates for Card Management.
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Firmware Version 1.0.2.25  Added if schedule disabled, GDS3710 will bypass the option to open door. [Group overrides Schedule]  Implemented the HTTP Upload (RFID card) Log Event support for 3rd party Software Integration. [Event Notification] Firmware Version 1.0.2.22  No major changes. Firmware Version 1.0.2.21  Allow config and call IP address format on SIP field when dialing the Virtual Number. [SIP Number]  Added “Silent Alarm” Mode.
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 Added DTMF Open Door control option in WebGUI [Enable DTMF Open Door]  Added HTTP API support [GDS3710 HTTP API].  Optimized HTTP API for Card Management.  Added “Enable Blue Doorbell Light” option in the webGUI. [Door System Settings]  Added switch on the doorbell blue light by configured time period of the day. [Door System Settings]  Implemented “Silent Alarm” mode. [Enable Silent Alarm Mode] Firmware Version 1.0.2.
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WELCOME Thank you for purchasing Grandstream GDS3710 Hemispheric HD IP Video Door System, an innovative IP based powerful video door system. GDS3710 HD IP Video Door System is a hemispheric IP video door phone with an integrated high-definition IP surveillance camera. GDS3710 is ideal for monitoring from wall to wall without blind spots. Powered by an advanced Image Sensor Processor (ISP) and state of the art image algorithms, it delivers exceptional performance in all lighting conditions.
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PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GDS3710. Table 1: GDS3710 Features in a Glance  High-performance streaming server allowing multiple simultaneous streaming session accesses.  2 Megapixel Progressive Scan CMOS, 1920H x 1080V.  Broad interoperability with most 3rd party SIP/VoIP devices and leading SIP/NGN/IMS platforms.  2 Channels Input/Output alarm.  Wiegand (26 bits) Input and Output.  RFID card reader.
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Snapshots Triggered upon events, sent via email and/or FTP. High-performance streaming server allowing multiple simultaneous accesses: Multi-stream  Primary video stream: 1920 x 1080 resolution for continuous full HD recording. Resolution  Secondary video stream: 640 x 480 resolution for SIP/VoIP video calls.  Third video stream: 320 x 240 resolution for smartphone Apps.
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Humidity: 10% to 90% Non-condensing Protection Class IP66 (EN60529), IK09 (IEC62262). FCC: Part 15 subpart B Class B; Part 15 C; MPE CE: EN 55032 Class B; EN 61000-3-2; EN 61000-3-3; EN 50130; EN 60950-1; EN Compliance 300330; EN 301489; EN 62311 RCM: AS/NZS CISPR 22; AS/NZS 4268; AS/NZS 60950.1 IC: ICES-003; RSS310 GDS3710 User Manual Version 1.0.7.
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GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and information for obtaining the best performance using the GDS3710 Video Door System.
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Description of the GDS3710 Below figures show the component of the back and front view of GDS3710 IP Video Door System: Figure 2: GDS3710 Front View Figure 3: GDS3710 Back View Connecting and Setting up the GDS3710 The GDS3710 can be powered using PoE or PSU: Using PoE as power supply (Suggested)  Connect the other end of the RJ45 cable to the PoE switch.  PoE injector can be used if PoE switch is not available.
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GDS3710 Wiring Connection Table 4: GDS3710 Wiring Connection Jack J2 (Basic) 3.81mm Signal Function Note TX+ Orange / White TX- Orange RX+ Green / White RX- Ethernet PoE 802.3af Class 3, 12.95W PoE_SP2 GND Green Blue + Blue/White Brown + Brown/White PoE_SP1 Power Supply Data Please twist these two wires together and connect to SP1, SP2 respectively even the PoE NOT used.
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GDS3710 Back Cover Connections Figure 4: GDS3710 Back Cover Connections Connection Example To connect the GDS either by using PoE or PSU follow steps below:  Open the Back-Cover Board of the GDS3710 which should look like following figure. GDS3710 User Manual Version 1.0.7.
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Figure 5: GDS3710 Back Cover Power the unit using PoE  Cut into the plastic sheath of your Ethernet cable, then Unwind and pair as shown below. Use the TIA/EIA 568-B standard, which define pin-outs for using Unshielded Twisted Pair cable and RJ-45 connectors for Ethernet connectivity. Figure 6: Connection Example  Connect each wire of the cable to its associate on the Back Cover of the GDS3710 to power the unit using PoE.
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Note: If the user doesn’t have PoE switch, there is no need to connect the Blue and Brown wires to the GDS3710 since these wires are used to power the unit via Ethernet. Figure 7: Powering the GDS3710 GDS3710 User Manual Version 1.0.7.
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GETTING TO KNOW GDS3710 The GDS3710 has an embedded Web server to respond to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the GDS3710 through Microsoft Internet Explorer or Mozilla Firefox. Download WebControl Plug-in from the GDS3710 WebGUI. For Apple platform OS-X, only MJPEG video codec supported currently.
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3. Click on the displayed icon of related GDS3710, the default browser (e.g.: Internet Explorer, Firefox or Chrome) will open and connect directly to the login webpage. Figure 9: GDS3710 Login Page 4. Once logged in, the prompt message will display asking for plug-in installation. 5. Disable security or antivirus software, download and install the plug-in, close and open the browser again, the embedded video will be displayed if clicking the “LiveView” and pressing the stream number.
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Figure 10: GS Search Discovery 5. Double click on a device to access its webGUI. GDS Manager Utility Tool User can know the IP address assigned to the GDS3710 from DHCP server log or using the Grandstream GDS Manager after installing this free utility tool provided by Grandstream. User can find instructions below, for using “GDS Manager” utility tool: 1. Download the GDS Manager utility tool from Grandstream website using the following link: http://www.grandstream.
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Figure 11: GDS3710 Detection 5. Double click the column of the detected GDS3710, the browser will automatically open and show the device’s web configuration page. 6. The browser will ask for plug-in if not installed, please authorize the installation of the plug-in. 7. Enter the administrator user name and password to access the Web Configuration Interface, the default admin username is “admin” and the default random password can be found at the sticker on the GDS3710. 8.
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Figure 12: Apple Safari Settings Page 3. Bonjour will now display embedded at Safari. Select “Bonjour” pull-down menu and select “Webpages”, the related device like GDS3710 will be there. Figure 13: Bonjour Setting Page 4. Click on the displayed GDS3710 to access to the configuration page of the GDS3710. 5.
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 iPhone/iPad (iOS) users are recommended to use Applications in Apple Store.  Free or Paid applications from Apple Store like “IP Cam Viewer” is suggested and verified working with Grandstream GDS3710.  Apple Store applications like “IP Cam Viewer” will support H.264 video codec.
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Figure 14: Static IP on Windows 4. Power on the GDS3710, using PoE injector or external DC power. 5. Enter 192.168.1.168 in the address bar of the browser, log in to the device with admin credentials. the default admin username is “admin” and the default random password can be found at the sticker on the GDS3710. 6. The browser will ask for plug-in or ActiveX if not installed, otherwise it will get to Home page and show web interface of GDS3710. 7. Access the Web Configuration Interface.
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GDS3710 APPLICATION SCENARIOS The GDS3710 Door System can be used in different scenarios. Peering Mode without SIP Server For environment like remote warehouse/storage, grocery store, small (take-out) restaurants, just using static IP with PoE switch to form a LAN, using Grandstream’s video phone GXV3240 or GXV3275, the GDS3710 will meet your very basic intercom, open door and surveillance requirement. This is the solution to upgrade the traditional analogue Intercom and CCTV security system.
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Figure 15: Peering GDS3710 with UCM6XXX Using a Network Video Recorder (NVR) For implementation with more than two GDS3710s, if local video recording is required to store the record, then a NVR will be added to save all the video stream when people enter the door. Equipment List:  Several GDS3710  NVR supporting Onvif Profile S.  PoE switches with Cat5e/Cat6 wiring  Router  Internet Access (Optical fiber, 3G, 4G, Cable or DSL).
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Figure 16: Peering GDS3710 with GVR3550 GDS3710 User Manual Version 1.0.7.
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GDS3710 PERIPHERAL CONNECTIONS Below is the illustration of GDS3710 peripheral connections for related applications. Figure 17: Peripheral Connections for GDS3710 GDS3710 User Manual Version 1.0.7.
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Alarm IN/OUT Alarm_In could use any 3rd party Sensors (like IR Motion Sensor). Alarm_Out device could use 3rd party Siren and Strobe Light, or Electric Door Striker, etc. The figure below shows illustration of the Circuit for Alarm_In and Alarm_Out. Figure 18: Alarm_In/Out Circuit for GDS3710 Notes:   The Alarm_In and Alarm_Out circuit for the GDS3710 should meet the following requirement: Alarm Input 3V
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Figure 19: Protection Diode - Example 1 The reverse EMF protection diode must always be installed in reverse polarity across the door strike. Figure 20: Protection Diode - Example 2 Note: power polarity connection: Diode: SS24 or If>=2A, Vr>=40V. Connection Examples Below examples, show how to use wiring on the back cover of the GDS3710 to connect with external devices.
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Wiring Sample using 3rd Party Power Supply Figure 21: 3rd party Power Supply Wiring Sample Wiring Sample using Power Supply for both GDS3710 and Electric Strike Figure 22: Power Supply used for both GDS3710 and Electric Strike GDS3710 User Manual Version 1.0.7.
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Wiring Sample using PoE to power GDS3710 and 3rd Party Power Supply for Electric Strike Figure 23: Wiring Sample using PoE to power GDS3710 and 3rd party Power Supply for Electric Strike Warning: The following example should be avoided when powering the electric strike. Figure 24: Example to Avoid when Powering the Electric Strike GDS3710 User Manual Version 1.0.7.
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Good Wiring Sample for Electric Strike and High-Power Device Figure 25: Electric Strike and High-Power Device Example Wiegand Module Wiring Examples GDS3710 package is shipped with one Wiegand cable for Input/Output Wiegand connections. The following examples shows how to connect the Wiegand Input/Output devices to the GDS3710. Input example with 3rd party power supply for Wiegand device Figure 26: Wiegand Input Example with 3rd party Power Supply GDS3710 User Manual Version 1.0.7.
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Make sure to connect the GND of the Wiegand device and the GDS3710 Wiegand port. For Wiegand input mode, LED and Beep pins require that the Wiegand device support those interfaces. These two pins will not affect the Wiegand bus when not connected. Input example with power supply for both GDS3710 and Wiegand device Figure 27: Wiegand Input Example with Power Supply for GDS3710 and Wiegand Device If power source is 12VDC, Wiegand device can share same power source of GDS3710.
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When the Wiegand output of the GDS3710 is connected, it acts as the signal receiver of the 3rd party Wiegand device, connecting to door controller. The major wiring is GND, D0, and D1. Because usually the door controller will consume big current and power, the power supply should be separated. Wiegand RFID Card Reader Example Figure 29: Wiegand RFID Card Reader Example GDS3710 User Manual Version 1.0.7.
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GDS3710 HOME WEB PAGE Once logged in successfully to the GDS3710, user will see the following page. Note: the options displayed might differ from browser to another. 21 Figure 30: Home Page: Internet Explorer 11 Table 5: Home Page Description Number Fields Description 1 LiveView Access to live view stream page. 2 Door System Settings Access to “Door System Settings” page. 3 System Settings Access to “System Settings” page. 4 Account Access to “Account” configuration page.
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6 Video & Audio Access to “Video & Audio settings” page. Settings 7 Alarm Settings Access to “Alarm settings” page. 8 Email & FTP Settings Access to “Email & FTP Settings” page. 9 Maintenance Access to “Maintenance” page. 10 Status Click to enter “Status” page. 11 Play/Stop 12 Stream 1 Play the primary stream. 13 Stream 2 Play the secondary stream. 14 Stream 3 Play the third stream. 15 Window size Resize the window.
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Figure 31: Switch Language Page Note: Current firmware supports only English (default) and simplified Chinese. GDS3710 User Manual Version 1.0.7.
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GDS3710 SETTINGS Live View Page This page allows users to view the live video of the GDS3710 using popular browsers like Chrome or Firefox immediately without downloading and installing any plugins. Figure 32: Live View Page: Google Chrome Three streams are available:  Primary video stream: 1920*1080 resolution, recommended for continuous full HD recording (If used with GXV355X NVR).  Secondary video stream: 640*480 resolution, recommended for SIP/VoIP video calls (if used with GXV3240/GXV3275).
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Figure 33: MJPEG Authentication Mode 1) Challenge+Response MJPEG Authentication Mode: Please follow below steps in order to take a snapshot via HTTP commands on this mode: 1. In browser type in: http(s)://IP_Address_GDS:Port/jpeg/view.html 2. The browser will pop up the window above asking for credentials, user needs to enter admin credential. Figure 34 : Snapshot admin credential 3. The browser will show one frame of the video (720p) as a snapshot. GDS3710 User Manual Version 1.0.7.
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Figure 35 : Snapshot view using secured MJPEG authentication Mode Note: This is supported on all browsers without installing any plugin and requires admin user authentication for more security. 2) Basic MJPEG Authentication Mode: Please follow below steps in order to take a snapshot via HTTP commands: 1. In browser type in: http(s)://admin:password@IP_Address_GDS:Port/jpeg/view.html 2. The browser will show one frame of the video (720p) as a snapshot. GDS3710 User Manual Version 1.0.7.
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Figure 36: Snapshot view using Basic Authentication Mode MJPEG Stream The GDS3710 supports MJPEG Stream live viewing via HTTP API commands, this can be used without installing the Live view browser plugin. Starting from firmware 1.0.3.
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In order to get live view stream using MJPEG stream over HTTP command on this mode, please fellow below steps: 1. In browser type in: http(s)://IP_Address_GDS:Port/jpeg/mjpeg.html 2. The browser will pop up the window above asking for credentials, user needs to enter admin credential. Figure 38 : MJPEG view admin credential GDS3710 User Manual Version 1.0.7.
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3. The browser will show MJPEG stream (720p). Figure 39 : MJPEG live view using secured MJPEG Authentication Mode Note: This is supported on all browsers without installing any plugin and requires admin user authentication for more security. 2) Basic MJPEG Authentication Mode: Please follow below steps in order to take a snapshot via HTTP commands: 1. In browser type in: http(s)://admin:password@IP_Address_GDS:Port/jpeg/mjpeg.html 2. The browser will show MJPEG stream (720p).
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Figure 40: MJPEG view using Basic MJPEG Authentication Mode Note: Similar command can be applied to open source application like VLC MediaPlayer to retrieve H.264 video stream with better quality: rtsp://admin:password@IP_GDS3710:Port/X Where X=0,4,8 corresponded to 1st, 2nd and 3rd video stream (2nd recommended). Door System Settings Users can configure system operations parameters, like input PIN for the door and manage users’ settings. Basic Settings GDS3710 User Manual Version 1.0.7.
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Figure 41: Door System Settings Page GDS3710 User Manual Version 1.0.7.
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Table 6: Door System Settings This option allows to choose to use Alarm_Out (COM1) interface for either as alarm out with 3rd party device, or to control a second door “Door 2” ALMOUT1 Feature (the two functions are mutual exclusive). When option “Open Door” is selected, will enable GDS3710 to control the operation of two doors via RFID, local and remote PINs. ALMOUT1 Status Delay before Unlock (s) Select Normal Open or Normal Close depending on the lock used.
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Select the ring strategy for the Numbers Called when pressing the Door Bell button to be either Serial or Parallel:  Door Bell Call Mode Serial Hunting: the configured extensions and/or IP addresses will ring one after one by order.  Parallel Hunting: The configured extensions and/or IP addresses will ring simultaneously (up to 4 simultaneous SIP calls).
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- GXP21XX phones receive the GDS3710 video using JPEG streaming this means that it will receive video if early media is enabled or disabled. Note: This field supports a Maximum of 256 characters. Maximum Number of Dialed Digits Configure the maximum digits allowed to dial in the keypad. Once the configured condition satisfied, the device will send out the digit to call automatically without pressing #. Disabled if set to 0. Defines the timeout (in seconds) for no key entry.
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For more details and conditions, refer to [Disable Keypad SIP Number Dialing].  Unified PIN: Means all members share a same PIN to unlock the door. Users need to enter the following sequence from the GDS3710 keypad to open the door [*Local PIN to Open the Door#].
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Enable On Hook After When checked calls will be disconnected automatically 5 seconds after Remote Door Opened the remote open door event. Enabling this option allows to use HTTP API command to open the door remotely. Enable HTTP API Remote Important note: We will not be responsible for any security problems Open Door resulting from opening the HTTP API remote function, this option is disabled by default and the user should enable it while knowing how to mitigate the risk.
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If disabled, only local configuration from GDS3710 is allowed. Configures the key tones for the GDS3710. Key Tone Type Enable Wiegand Input Wiegand Output  Default: Beeps will be played when pressing the GDS3710 keys.  DTMF: Tones will be played when pressing the GDS3710 keys.  Mute: No sound will be played when pressing keys. This option needs to be enabled when GDS is connected to the wiegand.
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Figure 42: Alarm_Out1 Feature  Interface for Door Control (which Door can be OPEN): If Alarm_Out (COM1) interface is set to control Door 2 opening, “ALMOUT1 Status” can be configured by choosing “Normal Open” or “Normal Close” based on the strike used. Unlike default COM2 which is designed for strike control and having three connecting sockets, the COM1 only has two connecting sockets. Therefore correct lock mode has to be configured to make the strike working as expected.
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 Universal PIN for Operation of Doors: Figure 43: Universal Local PIN If Unified PIN (Universal PIN) is configured to open door, then which door can be controlled by the PIN is configured in the UI once “Unified PIN” selected.
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Figure 44: Remote PIN to Open Door GDS3710 User Manual Version 1.0.7.
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 Private PIN or Card & Private PIN: Figure 45: Right of Card and Private PIN If using RFID card or Private PIN to open door, then which door can be opened by the RFID card or Private PIN is configured via “Card Management”, see above screenshot. Notes: For all the settings, the final result of which door can be opened is the LOGIC INTERSECT OPERATON of ALL the sets of condition qualified.
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Keep Door Open This feature allows users to set either an immediate or scheduled open door, this will allow usage scene like schools or similar private or public places where the door needs to keep open at specific time window and closed otherwise. Also handy for buildings or properties where a seminar needs to be hosted for some period or lunch breaks in a factory or company where the door keeps open and no access log required then back to locked with authorized entry after that, by default it’s disabled.
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2- Schedule Open Door (Repeated Action) Figure 47: Schedule Open Door Table 8: Schedule Keep Door Open Keep Door Open Valid Schedule Start Time Valid Schedule End Time Select the Keep Door Open mode (Schedule Open Door on this case). Selects the start time when the door will be opened. Selects the end time when the door will be locked. Click on Edit schedule to select which periods for each day the door will remain open, as shown on below screenshot. GDS3710 User Manual Version 1.0.7.
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Figure 48: Edit Schedule Emergency PIN Figure 49: Keep Door Open – Emergency PIN When Keep Door Open option is set to “Disabled”, user is offered the possibility to force closing the door from the device keypad by dialing the Emergency PIN set to be used. Example: 1. Fill in the password in Emergency PIN to Disable Keep Door Open, in our example: 2018 2. Open the door using either Immediate/Scheduled Keep Door open 3. enter the following Emergency Password sequence: *2018# 4.
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Card Management This page allows users to add information about RFID cards, two options are possible either add RFID cards manually or automatically. Figure 50: Card Management Notes: - The GDS3710 can add up to 2000 user cards. - Press or to import / export users’ configuration file, information and data stored on the GDS3710. - Users can export and upload .CSV and .GS files: - “.gs” format is encrypted database file, it can NOT be edited and the password or PIN inside also can NOT be viewed.
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Figure 51: Card Info Table 9: Card Info Username Configures the username to identify the user. Private PIN Specifies a specific password to unlock the door. Gender Selects a gender, either Male or Female. ID Number Card Number Enters an ID number (This number is set by the admin to identify each user uniquely). Enters the RFID Card number (this is the number written on the RFID card. When “card issuing mode” is enabled, this filed will be added automatically.
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Select the Account from which the GDS3710 will call the User SIP Number Call Out Account when dialing from the keypad. Default is Auto. Cellphone Configures cellphone of the user. Group Specifies to which group the user will be added. Schedule Specifies the schedule that will be assigned to the user. Right of Card Select the doors that can be accessed by user. and Private PIN Enable Enable/Disable the RFID card. Note: - Group overrides Schedule.
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Figure 52: Add Group Table 10: Add Group Group Name Configures the name to identify the group. Schedule Specifies the schedule that will be used by the group. The following screenshots display the list of the created groups. Figure 53: Groups List Schedule The Schedule page allows to manage schedule time frames which will be assigned to the users for door system usage. Out of the configured time intervals, GDS3710 will not allow users to access. Click on to edit a schedule or for schedule details.
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Figure 54: Edit Schedule Time Holiday The Holiday page allows to manage holidays which will be assigned to the users for door system usage. Click on to edit the holidays or for holiday details. Figure 55: Edit Holiday Time GDS3710 User Manual Version 1.0.7.
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System Settings This page allows users to configure date and time, network settings as well as access method to the GDS3710 and password for accessing the Web GUI. Date & Time Settings This page allows users to adjust system date and time of the GDS3710. Figure 56: Date & Time Page Table 11: Date & Time System Time Allow DHCP Option 42 to override NTP server Displays the current system time. Defines whether DHCP Option 42 should override NTP server or not.
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Network Settings This page allows users to set either a static or DHCP IP address to access the GDS3710. Figure 57: Basic Settings Page Table 12: Basic Settings IP Address Mode Selects DHCP or Static IP. Default DHCP. (Static recommended) IP Address Configures the Static IP of the GDS3710. Subnet Mask Configures the Associated Subnet Mask. Gateway Configures the Gateway IP address. DNS Address Type Specifies the DNS type used: Dynamic DNS or Static DNS.
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 If the GDS3710 is behind SOHO (Small Office Home Office) router with port forwarding configured for remote access, static IP should be used to avoid IP address changes after router reboot.  TCP port above 5000 is suggested to Port forward HTTP for remote access, due to some ISP would block port 80 for inbound traffic. For example, change the default HTTP port from 80 to 8088, to make sure the TCP port will not be blocked.
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Allows 3rd party system integrator or developers to implement related application for users. By default, this feature is disabled and use more secured “Challenge+Response” mode. If enabled, user can send HTTP API with correct credentials to retrieve MJPEG video stream or JPEG snapshot from GDS3710. Notes: MJPEG Authentication 1- The MJPEG stream can be retrieved via the following URL Mode HTML based  http(s)://admin:password@IP_GDS3710:Port/jpeg/mjpeg.
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Or with: https://IP_GDS3710:Port/anonymous/snapshot/view.jpg 3. To retrieve video stream via RTSP, users can use the following format: rtsp://IP _GDS3710:Port/X where X=0,4,8 for 1st, 2nd, 3rd streams respectively. Enable SSH SSH Port Allows SSH access for remote secured configuration purposes (restart, upgrade, provision...) Specifies the SSH port. Default setting is 22.
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Figure 60: Password Recovery Email Account Starting from version 1.0.5.6, the GDS3710 supports for 4 SIP accounts and 4 lines, this section covers the configuration of basic and advanced sip settings for each account. GDS3710 User Manual Version 1.0.7.
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Account 1 - 4 This page allows the administrator to configure the SIP account basic and advanced settings for each SIP account: Figure 61: SIP Account Settings Page Table 15: SIP Account Basic & Advanced Settings SIP Basic Settings Account Active This field indicates whether the account is active. Default setting is “Yes”. Account Name Configures the SIP account name used for identification. SIP Server Configures the FQDN or IP of the SIP server from VoIP service provider or local IPPBX.
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Configures the IP address or the domain name of the outbound proxy, media gateway, or session border controller. It's used by the GDS for Outbound Proxy firewall or NAT penetration in different network environments. If a symmetric NAT is detected, STUN will not work and only an outbound proxy can provide a solution. Backup Outbound Proxy Configures the backup outbound proxy to be used when the “Outbound Proxy” registration fails. By default, this field is left empty.
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Specifies the mechanism to transmit DTMF digits. There are 2 supported modes: Enable DTMF  RFC2833 sends DTMF with RTP packet. Users can check the RTP packet to see the DTMFs sent as well as the number pressed.  SIP INFO uses SIP INFO to carry DTMF. Default setting is "RFC2833" Configures the payload type for DTMF using RFC2833. DTMF Payload Type Default value is 101. Range: 96~127. Allows the SIP user's registration information to be cleared when the GDS Unregister On Reboot reboots.
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This option allows 3rd party Service Provider or Cloud Solution to monitor Enable RTCP the operation status of the GDS3710 by using related SIP Calls. By default, it’s disabled. Users can choose either RTCP or RTCP-XR. The H.264 payload type can now be configured to be compatible with 3rd H.264 Payload Type party video phones, as well as other advanced SIP settings, to easy system integration process. Default is 99.
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Figure 62: Phone Settings Page Table 16: Phone Settings Configures the STUN server FQDN or IP. If the device is behind a nonSTUN Server symmetric router, STUN server can help to penetrate & resolve NAT issues. Local RTP Port Sets the local RTP port for media. Default setting is 5004. Range between 1024~65400. Forces the GDS to use random ports for both SIP and RTP messages. This is usually necessary when multiple units are behind the same full cone Use Random Port NAT.
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SIP TLS Certificate Input the TLS certificate here for encryption. SIP TLS Private Key Input private key here for TLS security protection. SIP TLS Private Key Password Enable Direct IP Call Specifies the password for SIP TLS private Key. Accepts peer-to-peer IP call (over UDP only) without SIP server. Default is “Enabled”. Enable two-way SIP Allows the user to enable/disable the alarm sound during a SIP call Calling triggered by doorbell pressing.
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Moreover, besides numbers associated to active cards, and numbers on the "Number Called When Door Bell Pressed" setting, all whitelisted numbers can open door remotely by using the respective PIN code. Figure 63: White List Page The table below gives a brief overview of the options: Table 17: White List Enable White Number List Enables the White List feature. Phone Number 1 -30 Adds a new phone number to the white list.
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Video & Audio Settings The audio and videos settings allow users to configure the video / audio codecs, videos resolution, CMOS settings and audio related settings. Video Settings Figure 65: Video Settings Page GDS3710 User Manual Version 1.0.7.
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Table 18: Video Settings Preferred Video Codec Selects the videos codecs, the codecs supported are H.264 and MJPEG (Stream1) supported. Default setting is H.264. Profile Selects the H.264 profile. Three profiles are available: Baseline, Main Profile and High Profile. Default setting is “Main Profile”. Resolution Specifies the resolution in pixels used at video image, 1080p or 720p. Bit Rate(kbps) Selects the video bit rate or bandwidth used.
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 If MJPEG is selected, reduce the frame rate to the minimal value to save bandwidth and get better image.  Grandstream GDS3710 provides three video streams, users can use them with flexibility. For example, the high-resolution stream for local recording, another low or high resolution for SIP video phone call or remote smartphone monitoring application, or vice versa depending application scenarios.  Use below link to calculate bandwidth and storage before installation http://www.grandstream.
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OSD Time Format OSD Time format, choose based on user preference. OSD Text Input a text (to identify the GDS3710) it will be shown on the screen. OSD Date/Time Position Show the Date/Time position on the screen. OSD Text Position Show the text position on the screen. CMOS Settings This page configures the CMOS parameters for different scenarios. Figure 67: CMOS Settings Page Table 20: CMOS Settings Mode Pull down to choose “Normal, Low Light, WDR” for different light condition. Default “Normal”.
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Figure 68: Audio Settings Page Table 21: Audio Settings Preferred Audio Configures the audio codec. Three codecs are available: Codec PCMU, PCMA and G.722 are supported. System Volume Adjusts the speaker volume connected. Doorbell Volume Adjusts the doorbell volume. Enable Custom User can check this option in order to use the custom Doorbell Ringtone. Doorbell Ringtone Default Ringtone is used when this option is disabled.
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Figure 69: Privacy Masks Configuration Page Alarm Settings This page allows users to configure alarm schedule and alarm actions. Alarm Events Config This page allows users to configure GDS3710 events to trigger programmed actions within predefined schedule. GDS3710 User Manual Version 1.0.7.
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Figure 70: Events Page Alarm can be triggered either by motion detection or by GDS3710 input. Motion Detection Users can select a specific region to trigger the alarm using motion detection. GDS3710 User Manual Version 1.0.7.
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Figure 71: Region Config Table 22: Motion Detection Enable Motion Detection Enables the motion detection feature. Region Config Configures the motion detection region. Quit Config Exits the motion detection region config menu. Clear Selected Region Selects a zone on the screen then click on “Clear” to delete the region. Sensitivity Specifies the region sensitivity (value between 0-100%). Select Alarm Schedule Selects the alarm schedule.
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Digital Input Figure 72: Digital Input Table 23: Digital Input Digital Input 1 Selects the Input method (alarm Input or Door Open). Default disabled. Digital Input Port operates in 2 Modes: 1. Alarm Input: Connect various of sensor to trigger alarm. 2. Open door: Connect a switch to open door from inside. If Digital Input port is connected to a switch, it will not work during the time of power outage, device booting or firmware upgrading.
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Digit Input 2 Open Door When Digital Input is set to Open door then user can select the doors Option to be affected when Alarm IN 2 is triggered. Input Digit 2 Status  If set to Normal Open: Configured alarm will be triggered when Digital Input Status switch from Close to Open.  If set to Normal Close: Configured alarm will be triggered when Digital Input Status switch from Open to Close. By default, Input Digit 2 Status is “Disabled”.
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Tamper Alarm Tamper alarm is anti-hack from Hardware level. When this option is checked, if the GDS3710 is removed from the installation board, it will trigger configured alarm actions. There is an embedded mechanism on the GDS3710 that allows it to detect when it is removed. Table 26: Tamper Alarm Enable Tamper Alarm When activating this mode, GDS3710 will keep alarming until the alarm is dismissed. Select Alarm Action Profile Select the type of alarms actions to be triggered for the tamper alarm mode.
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Figure 73: Alarm Schedule GDS3710 supports up to 10 alarm schedules to be configured, with time span specified by users. User can edit the alarm schedule by clicking button. Usually the 24 hours’ span is 00:00 ~ 23:59, which is 24 hours’ format. Users can copy the configuration to different date during the schedule programming. Figure 74: Edit Schedule GDS3710 User Manual Version 1.0.7.
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Alarm Action Settings This page specifies the configuration of Profile used by the Alarm Actions. A Profile is required before the Alarm Action can take effect. Figure 75: Alarm Action User can edit the alarm action by clicking button, the following window will popup. Figure 76: Edit Alarm Action To test an alarm action profile, users can click on button and the GDS will initiate all actions specified on the select alarm profile. GDS3710 User Manual Version 1.0.7.
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Table 29: Alarm Actions Upload to Alarm Center If selected, the GDSManager will popup alarm window and sound alarm in the computer speaker. Audio Alarm to SIP If selected, GDS3710 will call pre-configured (video or audio) phone and Phone will play sound alarm. Send Email If selected, an email with snapshot will be sent to the pre-configured email destination. Audio Alarm If selected, GDS3710 will play alarm audio using built-in speaker.
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Once the event is triggered (Motion Detection, Door Bell Pressed…), the GDS3710 will call the first number, once time out is reached and no answer is returned from the first number, the GDS3710 will try the next number on the list and so on. Once the remote phone answers the call, an alarm will be played to notify users that an event is triggered. Email & FTP Settings This page contains Email and FTP Settings.
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Alarm-To Email Specifies the 2nd email address to receive the alarm email. Address 2 SSL Check if the SMTP email server requires SSL. Notes:  Click “Save” to save the email configuration information.  Click “Email Test” after configuration, if settings are correct, a test email will send out and “E-mail test successfully” message on the top page will appear . FTP & Center Storage This page allows users to configure the FTP Settings in order to upload capture images.
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Figure 79: Picture Storage Settings Notes:  If the connection to the FTP server is successful, a “.txt” file containing a success message will be uploaded to the FTP server. And the following message will pop up on the webGUI .  Central Storage will use GDS Manager built-in FTP server to store screenshots.
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RING Meaning the snapshot taken when somebody pressed the Door Bell button. The following figure illustrates the FTP filenames sent to the FTP server when the above operations have been taken: Figure 80 : FTP filenames Maintenance Settings This page shows the GDS3710 Maintenance parameters. Upgrade This page contains the upgrade and provisioning parameters of the GDS3710. GDS3710 User Manual Version 1.0.7.
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Figure 81: Upgrade Page Table 34: Upgrade Upgrade Via Selects the upgrade method (TFTP, HTTP, and HTTPS). Firmware Server Path Configures the IP address or the FQDN of the upgrade server. HTTP/HTTPS User Name The user name for the HTTP/HTTPS server. HTTP/HTTPS Password The password for the HTTP/HTTPS server. Firmware File Prefix Enables your ITSP to lock configuration updates. If configured, only the firmware file with the matching encrypted prefix will be downloaded and flashed into the phone.
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HTTP/HTTPS User Name The user name for the HTTP/HTTPS server. HTTP/HTTPS Password The password for the HTTP/HTTPS server. Config File Prefix Enables your ITSP to lock configuration updates. If configured, only the configuration file with the matching encrypted prefix will be downloaded and flashed into the phone. Config File Postfix Enables your ITSP to lock configuration updates.
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Figure 82: Reset & Reboot Page Table 35: Reset & Reboot Reboot When clicked, the GDS3710 will restart (soft reboot). Reset There are two options for the reset function. Clear All Data All data will be reset, GDS3710 will be set to factory default. Retain Network Data Only All data will be erased except for Network data like IP address… Retain Only Card Information All data will be erased except for cards information.
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Figure 83: Debug Log Page  Five levels of Debugging are available, None, Debug, Info, Warning, Error.  Once the Syslog Server and the level entered, press “Save” and then Reboot the GDS3710 to apply the settings. Data Maintenance This page allows users to manage the GDS3710 configuration file by importing/exporting configuration files. GDS3710 User Manual Version 1.0.7.
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Figure 84: Data Maintenance Page Click on to save the GDS3710 configuration in a predefined directory. Note: Users can either select to include all the passwords (SIP, FTP, Remotes access…) on the configuration files exported or not including the passwords as displayed on the previous figure. System Health Alert This option allows users to receive alert emails regarding SIP Registration Status of accounts, System Running Status or System Temperature in real time or in a periodic manner.
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Enable System Health Alert When this option is checked, then the GDS will send alert emails regarding the events selected under Event Name section using the already configured [Email Settings]. Delivery Method When set to Realtime, the GDS will be sending successively alert emails every second. When set to Periodic, user can define the time interval between alert emails. Email Title Customize the Email title. Maximum length is 256 character.
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These HTTP POST messages can be used by a 3rd party software to integrate the GDS3710. Figure 86: Log Manager Page Table 36 : Log Manager Settings Enable Event Notification Via Type Enables Event Notification feature Choose which protocol will be used to connect to the logs server (HTTP or HTTPs). HTTP/HTTPs Server Enter the IP address of domain name for the logs server.
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Specify the template for the event log messages that will be sent to the server, users can use the following variables to customize the message: URL Template  ${MAC} : MAC Address  ${TYPE} : Event Type  ${WARNING_MSG} : Event Message  ${DATE} : Date & Time  ${CARDID} : Card Number  ${SIPNUM} : SIP Number Event Log Users could check all device logs directly from the GDS web UI under the menu “Maintenance  Event log”.
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Figure 87: Event Logs For more information about event logs, please visit this guide. Certificates This page allows users to upload up to 6 Trusted CA certificate files which will be trusted by the GDS during SSL exchange. Also users are allowed to configure the device with custom certificate signed by custom CA certificate under the Custom Certificate section.
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User could press to delete one of the files. In order to upload your Custom certificate: Click on button to upload a file and some related information to the uploaded file will be displayed, such as “Issued by” and “Expiration date”. User could press to delete one of the files. Status This page displays GDS3710 system and network information. Account Status This page displays of configured accounts’ SIP user ID, SIP server as well as the SIP Registration status, from Account 1 to Account 4.
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Figure 89: System Info Page System Info This page displays information such as the product model, the hardware version, firmware… Figure 90: System Info Page GDS3710 User Manual Version 1.0.7.
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Table 37: System Info Product Model Displays the Product Model. Hardware Version Displays the Hardware Version. Part Number Displays the Part Number. Boot Version Displays the Boot Version. Core Version Displays the Core Version. Base Version Displays the Base Version. Prog Version Displays the Prog Version. System Up Time Displays the time since the first boot of the GDS3710. SIP Registration Status Sows whether the SIP account is registered or not.
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Figure 91: Network Info Page Table 38: Network Info MAC Address Displays the GDS3710 MAC Address. IP Address Mode Displays the IP address mode used. IP Address Displays the IP address of the GDS3710. Subnet Mask Displays the Subnet Mask used. Gateway Displays the GDS3710 Gateway. DNS Server 1 Displays the Preferred DNS Server. DNS Server 2 Displays the secondary DNS Server. GDS3710 User Manual Version 1.0.7.
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CONNECTING GDS3710 WITH GXV32XX The GDS3710 Door System offers a powerful integration with GXV32xx and allows users to open the door, initiates call to the GDS3710 and gets real time audio/video stream. The GXV3275 can be connected with the GDS3710 in two different ways, either using peering mode (without a SIP server) or through a SIP server. For more details, please refer to following guide: http://www.grandstream.com/sites/default/files/Resources/Connecting_the_GDS3710_with_GXV32XX_C onfiguration_Guide.
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CONNECTING GS WAVE WITH GDS3710 DOOR SYSTEM The GDS3710 Door System can interact with the GS Wave softphone application to allow users to open door, initiate call to the GDS3710, offering more mobility during security monitoring and increasing connectivity to essential communications and real-time audio/video stream. - GS Wave Android: For more details about needed steps for configuring the GDS3710 to connect with Grandstream Wave Android™ version, please refer to following guide: http://www.grandstream.
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GDS3710 HTTP API Grandstream Door System supports HTTP API (Application Programming Interface). For more details, please refer to following guide: http://www.grandstream.com/sites/default/files/Resources/gds37xx_http_api.pdf The document explains in detail the external HTTP-based application programming interface and parameters of functions via the supported method. The HTTP API is firmware dependent. Please refer to the related firmware Release Note for the supported functions.
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FACTORY RESET Restore to Factory Default via Web GUI To perform factory reset to the GDS3710 via the Web GUI, please refer to following steps: 1. Access to GDS3710 Web GUI using the using the shipped default password. 2. Navigate to Maintenance Reboot & Reset. 3. Select the reset type from Rest drop down menu and press reset button as displayed on the following screenshot. Figure 92: Reset via Web GUI Hard Factory Reset Some users did not keep the revised password safely and forgot the changed password.
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Figure 93: Wiegand Interface Cable To perform hard factory reset to the GDS3710, please refer to following steps: 1. Power OFF the GDS3710. 2. Take the provided Wiegand cable, connect (or shorting) the related color wires as illustrated on the following picture. Please make sure the connection is correct and solid:  Connect WHITE and BROWN cable together.  Connect GREEN and ORANGE cable together. Figure 94: Wiegand Cable Connection GDS3710 User Manual Version 1.0.7.
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3. Power ON the GDS3710. In about 10 seconds, the key pad LED lighting will change from solid lighting to blinking, the blinking time window is about 30 seconds. The user needs to enter the following key combination *0# while the LED is blinking. Notes:  If the correct key combination inputted, the last key input will play with a long tone, illustrating the correct key combination entered, then the GDS3710 will get into factory reset mode.
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EXPERIENCING THE GDS3710 Please visit our website: http://www.grandstream.com to receive the most up-to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.