Grandstream Networks, Inc.
GXP1160/GXP1165 User Manual Index GUI INTERFACE EXAMPLES.................................................................... 5 GNU GPL INFORMATION .......................................................................... 6 CHANGE LOG ........................................................................................... 7 FIRMWARE VERSION 1.0.5.15 ............................................................................................................ 7 FIRMWARE VERSION 1.0.5.2 .....................
-WAY CONFERENCING ............................................................................................................ 23 VOICE MESSAGES (MESSAGE WAITING INDICATOR) ........................................................... 25 CALL FEATURES ................................................................................................................................ 25 CUSTOMIZED LCD SCREEN & XML .................................................................................................
Table of Tables GXP1160/GXP1165 User Manual Table 1: GXP1160/GXP1165 TECHNICAL SPECIFICATIONS..................................................................... 9 Table 2: GXP1160/GXP1165 EQUIPMENT PACKAGING .......................................................................... 11 Table 3: GXP1160/GXP1165 CONNECTORS ............................................................................................ 12 Table 4: LCD DISPLAY DEFINITIONS............................................................
GUI INTERFACE EXAMPLES http://www.grandstream.com/products/gxp_series/general/documents/gxp21xx_gui.zip 1. Screenshot of Login Page 2. Screenshots of Status Pages 3. Screenshots of Accounts Pages 4. Screenshots of Settings Pages 5. Screenshots of Network Pages 6. Screenshots of Maintenance Pages 7. Screenshots of Phonebook Pages FIRMWARE VERSION 1.0.5.
GNU GPL INFORMATION GXP1160/GXP1165 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu_gpl. FIRMWARE VERSION 1.0.5.
CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP1160/GXP1165. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.5.15 • Updated Web GUI interface examples with new screenshots for 1.0.5.15. [GUI INTERFACE EXAMPLES] • Add pin-out information. [Figure 2: GXP1160/GXP1165 Pin-out] • Updated Auto Attended Transfer information.
WELCOME Thank you for purchasing Grandstream GXP1160/GXP1165 Small-Medium Business IP Phone. GXP1160/GXP1165 is a next generation small-to-medium business IP phone that features single SIP account, up to 2 call appearances, a 128 x 40 graphical LCD, 3 XML programmable context-sensitive soft keys, dual network ports with integrated PoE (GXP1165 only), 3-way conference, and Electronic Hook Switch (EHS) with Plantronics headset.
PRODUCT OVERVIEW FEATURE HIGHTLIGHTS • 128 x 40 pixel graphical LCD display; • Single SIP account, up to 2 call appearances, 3 XML programmable context-sensitive soft keys, 3-way conference; • Phonebook with up to 500 contacts and call history with up to 500 records; • Automated personal information service (e.g.
Wall Mountable Yes QoS Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted configuration file, TLS, SRTP, 802.
INSTALLATION EQUIPMENT PACKAGING Table 2: GXP1160/GXP1165 EQUIPMENT PACKAGING Main Case Yes 1 Handset Yes 1 Phone Cord Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Phone Stand Yes 1 Quick Start Guide Yes 1 CONNECTING YOUR PHONE Figure 1: GXP1160/GXP1165 Ports FIRMWARE VERSION 1.0.5.
Table 3: GXP1160/GXP1165 CONNECTORS Handset Port RJ9 Headset Port RJ9 headset connector port, supporting EHS (Electronic Hook-Switch) with Plantronics headsets LAN Port 10/100Mbps RJ-45 port connecting to Ethernet, integrated PoE (GXP1165 only) PC Port 10/100Mbps RJ-45 port for PC connection Power Jack 5V DC Power connector port To set up the GXP1160/GXP1165, follow the steps below: 1. Attach the phone stand to the back of the phone where they are slots; 2.
SAFETY COMPLIANCES The GXP1160/GXP1165 phone complies with FCC/CE and various safety standards. The GXP1160/GXP1165 power adapter is compliant with the UL standard. Use the universal power adapter provided with the GXP1160/GXP1165 package only. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adapters.
USING THE GXP1160/GXP1165 GETTING FAMILAR WITH THE LCD GXP1160/GXP1165 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active). The following table describes the items displayed on the GXP1160/GXP1165 idle screen. Table 4: LCD DISPLAY DEFINITIONS DATE AND TIME Displays the current date and time. It can be synchronized with Internet time servers. Displays company logo name.
• Redial Redials the last dialed number after off hook when there is existed call log. • Dial Dials the call out after off hook and entering the number. • Answer Answers the incoming call when the phone is ringing. • Reject Rejects the incoming call when the phone is ringing. • EndCall Ends the active call. • Headset Onhook/offhook using headset; or toggle to headset mode. • Mute Mute/Unmute in the current active call.
Headset Status. OFF - headset off ON - headset on DND Status. OFF - Do Not Disturb disabled ON - Do Not Disturb enabled Call Forward Status. OFF - Call Forward feature disabled ON - Call Forward feature enabled MUTE Status. OFF - The active call is not muted ON - The active call is muted SRTP Status. OFF - SRTP is not used ON - SRTP is used GETTING FAMILAR WITH THE KEYPAD The following table describes the buttons used on the GXP1160/GXP1165 keypad.
Phonebook. Brings phonebook on screen. Voicemail. Press to retrieve voice mails. Navigation Keys/Menu. • Press the 4 navigation keys to move up/down/left/right; • Press the round button in the center to enter Keypad Configuration MENU when phone is in idle; • The round button "MENU" can also be used as ENTER key when in Keypad Configuration. Volume. Press "-" or "+" to adjust the volume. 0 - 9, *, # Standard phone keypad.
COMPLETING CALLS There are several ways to complete a call on GXP1160/GXP1165. • On hook dialing. Enter the number when the phone is on hook and then send out. When the phone is in idle, enter the number to be dialed out; Take handset off hook; or Press Speaker button; or Press Headset softkey with headset plugged in; • The call will be dialed out. Off hook and dial. Off hook the phone, enter the number and send out.
Select the phonebook entry you would like to call using the navigation "UP" and "DOWN" arrow keys; • Press SEND key to dial the selected contact. Via Paging/Intercom. Take handset off hook; or Press Speaker button; or Press Headset softkey with headset plugged in; You shall hear dial tone after off hook; Press MENU button to switch the call screen from "DIAL" to "Paging"; Enter the number; Press SEND key or # to dial out.
• Both phones can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).
• If you have a SIP server configured, direct IP call still works. If you are using STUN, direct IP call will also use STUN; • Configure the "User Random Port" to "No" when completing direct IP calls. ANSWERING PHONE CALLS RECEIVING CALLS • Single incoming call. Phone rings with selected ring tone. Answer call by taking handset off hook, or using Speaker/Headset; • Multiple incoming calls.
key . Call waiting tone (stutter tone) will be audible on new incoming call during the active call. MUTE During an active call, press the MUTE softkey to mute/unmute the microphone. The LCD will show "Talking" or "MUTE" to indicate the mute status, with Mute icon displayed on the right side of the screen. CALL TRANSFER GXP1160/GXP1165 supports Blind Transfer, Attended Transfer and Auto-Attended Transfer. • • • Blind Transfer.
automatically placed on hold; Dial the number and press SEND key or # to make a second call. (Once the number is entered, a "Transfer" softkey will show. If "Transfer" softkey is pressed instead of SEND or #, a blind transfer will be performed); Press TRAN key For Auto-Attended Transfer, after dialing out the number for the second call, a "Split" softkey will again. The call will be transferred. show.
During the conference, press HOLD key. The conference call will be split and the calls will be put on hold separately; Press FLASH key If users would like to re-establish conference call, before FLASH key to resume the 2-way conversation with the second established call; is pressed in the above step, press the ReConf softkey right after the conference call is held/split; • End Conference. Press HOLD key to split the conference call.
• If users decides not to conference after establishing the second call, press EndCall softkey; This will end the second call and the screen will show the first call on hold. End Conference. Press HOLD key to split the conference call. The conference call will be ended with both calls on hold; Or Users could press the EndCall softkey or simply hang up the call to terminate the conference call.
Send Caller ID (for all subsequent calls) *31 • Off hook the phone; • Dial *31. Block Caller ID (per call) *67 • Off hook the phone; • Dial *67 and then enter the number to dial out. Send Caller ID (per call) *82 • Off hook the phone; • Dial *82 and then enter the number to dial out. Disable Call Waiting (per Call) *70 • Off hook the phone; • Dial *70 and then enter the number to dial out.
• Hang up the call. Delayed Call Forward. To set up delayed call forward: *92 • Off hook the phone; • Dial *92 and then enter the number to forward the call; • Press OK softkey or SEND key. Cancel Delayed Call Forward. To cancel the delayed call forward: *93 • Off hook the phone; • Dial *93; • Hang up the call. CUSTOMIZED LCD SCREEN & XML The GXP1160/GXP1165 IP phone supports the following XML applications. Please refer to the corresponding link for documentation and templates.
CONFIGURATION GUIDE The GXP1160/GXP1165 can be configured via two ways: • LCD Configuration Menu using the phone's keypad; • Web GUI embedded on the phone using PC's web browser. CONFIGURATION VIA KEYPAD To configure the LCD menu using phone's keypad, follow the instructions below: • Enter MENU options. When the phone is in idle, press the round MENU button to enter the configuration menu; • Navigate in the menu options.
Gateway and DNS server. Phone Book • Account X: Registered/Not Registered. • Boot version • Prog version: This is the main firmware release number. • Core version • Base version • Aux version • DSP version • MAC address • HW version • P/N number Displays phonebook. Users could add, edit, search and delete contacts/groups here, or download phonebook XML to the phone. LDAP Directory Searches LDAP directory and configures LDAP options.
Erases custom XML idle screen previously loaded on the phone. After erasing it, the phone will show default idle screen. • Display Language Selects the language to be displayed on the phone's LCD. Users could select Automatic for local language based on IP location if available. • Time Settings Configures date and time on the phone. • Star Key Lock Turns on/off keypad lock feature and configures keypad lock password.
Network Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password; Configures IP address, Netmask, Gateway, DNS Server 1 and DNS Server 2; Configures 802.1X mode. Call Features Configures call forward features for Forward All, Forward Busy, Forward No Answer and No Answer Timeout. Voice Mails Displays voicemail message information in the format below: new messages/all messages (urgent messages/all urgent messages) Reboot Reboot the phone. Exit Exit from this menu.
MENU Call History Status Phone Book LDAP Answered Calls Dialed Calls Missed Calls Transferred Calls Forwarded Calls Clear All Back First Name Last Name Number Acct Groups Confirm Add Cancel & Return Groups New Entry Search Download Phonebook XML Delete All Entries Back Server Address Port Base User Name Password LDAP Number Filter LDAP Name Filter LDAP Version ...
CONFIGURATION VIA WEB BROWSER The GXP1160/GXP1165 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE, Mozilla Firefox and Google Chrome. To access the Web GUI: 1. Connect the computer to the same network as the phone; 2. Make sure the phone is turned on and shows its IP address. You may check the IP address on the LCD by pressing NextScr softkey or go to MENU->Status; 3.
• Status: Displays the Account status, Network status, and System Info of the phone; • Account: To configure the SIP account; • Network: To configure network settings; • Settings: To configure call features, ring tone, LCD display, Web services, XML applications and etc; • Maintenance: To configure web/Telnet access, upgrading and provisioning, language settings, TR-069, security and etc. STATUS PAGE DEFINITIONS Status -> Account Status SIP User ID Displays the configured SIP User ID.
• Aux: Aux version number; • Dsp: DSP version number. System Up Time System up time since the last reboot. System Time Current system time on the phone system. Service Status GUI and Phone service status. Core Dump Core dump file that could be downloaded for troubleshooting purpose. ACCOUNTS PAGE DEFINITIONS Account x -> General Settings Account Active Activates/deactivates account. The default setting is "Yes". Account Name The name associated with the SIP account.
Configured IP. The default setting is "A Record". If the user wishes to locate the server by DNS SRV, the user may select "SRV" or "NATPTR/SRV". If "Use Configured IP" is selected, please fill in the three fields below: • Primary IP: The primary IP address where the phone sends DNS query to; • Backup IP 1; • Backup IP 2. This parameter configures whether the NAT traversal mechanism is activated. Users could select the mechanism from No, STUN, Keep-Alive, UPnP, Auto or VPN.
Retry Wait Time value is 20 seconds. SIP T1 Timeout SIP T1 Timeout. The default setting is 0.5 seconds. SIP T2 interval SIP T2 Interval. The default setting is 4 seconds. SIP Transport Determines the network protocol used for the SIP transport. Users can choose from TCP, UDP and TLS. SIP URI Scheme when Specifies if "sip:" or "sips:" will be used when TLS/TCP is selected for SIP using TLS Transport. The default setting is "sips:".
"Huawei IMS" special feature is on, the P-Preferred-Identity Header will not show in INVITE. If set to "Yes", the P-Preferred-Identity Header will always show in INVITE. If set to "No", the P-Preferred-Identity Header will not show in INVITE.
a session timer when it receives inbound calls. If Force Timer is set to "Yes", the phone will use the session timer even if the Force Timer remote party does not support this feature. If Force Timer is set to "No", the phone will enable the session timer only when the remote party supports this feature. To turn off the session timer, select "No".
"Disabled". Symmetric RTP Defines whether symmetric RTP is supported or not. The default setting is "No". Controls the silence suppression/VAD feature of the audio codec G.723 and Silence Suppression G.729. If set to "Yes", when silence is detected, a small quantity of VAD packets (instead of audio packets) will be sent during the period of no talking. If set to "No", this feature is disabled. The default setting is "No". Configures the number of voice frames transmitted per packet.
e) [147] - any digit of 1, 4, or 7 f) <2=011> - replace digit 2 with 011 when dialing g) | - the OR operand • Example 1: {[369]11 | 1617xxxxxxx} Allow 311, 611, and 911 or any 10 digit numbers with leading digits 1617; • Example 2: {^1900x+ | <=1617>xxxxxxx} Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers; • Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} Allows any number with leading digit 1 followed by a 3 digit number, followed by any number between 2 and 9, fo
"Yes". If set to "No", ForwardAll softkey will be hidden for Account 1. Configures Call Log setting on the phone. You can log all calls, only log Call Log incoming/outgoing calls or disable call log. The default setting is "Log All Calls". Account Ring Tone Allows users to configure the ringtone for the account. Users can choose from different ringtones from the dropdown menu. Specifies matching rules with number, pattern or Alert Info text.
Contact header information for attended transfer. The default setting is "No". Transfer on Conference Defines whether or not the call is transferred to the other party if the initiator of Hangup the conference hangs up. The default setting is "No". No Key Entry Timeout (s) Defines the timeout (in seconds) for no key entry. If no key is pressed after the timeout, the digits will be sent out. The default value is 4 seconds. Allows users to configure the "#" key as the "Send" key.
have the IP address of the phone displayed. Settings -> Call Features Configures a User ID/extension to dial automatically when the phone is Off-hook Auto Dial off hook. The phone will use the first account to dial out. The default setting is "No". Off-hook Timeout Disable Call Waiting Disable Call Waiting Tone Disable Direct IP Call If configured, when the phone is on hook, it will go off hook after the timeout (in seconds). The default value is 30 seconds. Disables the call waiting feature.
Configures ring or tone frequencies based on parameters from local Call Progresses Tones: System Ring Tone Dial Tone Message Waiting Ring Back Tone Call-Waiting Tone Busy Tone Reorder Tone telecom. The default value is North American standard. Frequencies should be configured with known values to avoid uncomfortable high pitch sounds.
Configures to enable or disable the speaker to ring when headset is used Always Ring Speaker on "Toggle Headset/Speaker" mode. If set to "Yes", when the phone is in Headset "Toggle Headset/Speaker" mode, both headset and speaker will ring on incoming call. The default setting is "No". Headset TX gain Headset RX gain Handset TX gain Configures the transmission gain of the headset. The default value is 0dB. Configures the receiving gain of the headset. The default value is 0dB.
supported: Time Display Format • yyyy-mm-dd: 2012-07-02 • mm-dd-yyyy: 07-02-2012 • dd-mm-yyyy: 02-07-2012 • dddd, MMMM dd: Friday, October 12 • MMMM dd, dddd: October 12, Friday Configures the time display in 12-hour or 24-hour format on the LCD. The default setting is in 12-hour format. Settings -> Web Service Configures to enable or disable weather update on the phone. The Enable Weather Update default setting is "Yes". If set to "No", the weather information screen will not show.
"PPPoE". By default, it is set to "DHCP". DHCP Host name (Option 12) DHCP Vendor Class ID (Option 60) Specifies the name of the client. This field is optional but may be required by some Internet Service Providers. Used by clients and servers to exchange vendor class ID. PPPoE Account ID Enter the PPPoE account ID. PPPoE Password Enter the PPPoE Password. PPPoE Service Name Enter the PPPoE Service Name. IPv4 Address Enter the IP address when static IP is used.
Client certificate from the phone. Specifies the HTTP proxy URL for the phone to send packets to. The HTTP Proxy proxy server will act as an intermediary to route the packets to the destination. Specifies the HTTPS proxy URL for the phone to send packets to. The HTTPS Proxy proxy server will act as an intermediary to route the packets to the destination. Defines the Layer 3 QoS parameter. This value is used for IP Layer 3 QoS Precedence, Diff-Serv or MPLS. The default value is 12. Layer 2 QoS 802.
HTTP/HTTPS Password The password for the HTTP/HTTPS server. Upgrade Via Allows users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Firmware Server Path Config Server Path Defines the server path for the firmware server. It could be different from the configuration server for provisioning. Defines the server path for provisioning. It could be different from the firmware server for upgrading. Enables your ITSP to lock firmware updates.
Send SIP Log • SIP message summary (INFO level); • inbound and outbound calls (INFO level); • registration status change (INFO level); • negotiated codec (INFO level); • ethernet link up (INFO level); • SLIC chip exception (WARNING and ERROR levels); • memory exception (ERROR level). Configures whether the SIP log will be included in the syslog messages or not. The default setting is "No". Auto Recover From Configures whether auto recover or not when the phone is running abnormal.
options will not display for users to access in keypad menu. If set to "Yes", the keypad can be locked by pressing and holding the STAR * key for about 4 seconds. A lock icon will show indicating the keypad is locked. Enable STAR key Keypad locking The default setting is "Yes". Note: When the keypad is locked, users would need press and hold the STAR * key for about 4 seconds again and then enter the password to unlock it. Password to lock/unlock Configures the password to lock/unlock the keypad.
Configures the LDAP search base. This is the location in the directory where the search is requested to begin. Base Example: dc=grandstream, dc=com ou=Boston, dc=grandstream, dc=com User Name Password Configures the bind "Username" for querying LDAP servers. Some LDAP servers allow anonymous binds in which case the setting can be left blank. Configures the bind "Password" for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds.
telephoneNumber telephoneNumber Mobile Configures the entry information to be shown on phone's LCD. Up to 3 fields LDAP Display Name can be displayed. Example: %cn %sn %telephoneNumber Max. Hits Search Timeout Sort Results LDAP Lookup Specifies the maximum number of results to be returned by the LDAP server. If set to 0, server will return all search results. The default setting is 50. Specifies the interval (in seconds) for the server to process the request and client waits for server to return.
Default setting is "No". Enable the device to use NAT traversal when it is behind firewall on a private network. Select Keep-Alive, Auto, STUN (with STUN server path configured too) or other option according to the network setting.
The GXP1160/GXP1165 supports hot desking using public mode. Under public mode, users could login the phone with the SIP account User ID and password. Please follow the steps below to configure the phone for public mode: • • Fill up the SIP server address for Account 1 first; Under Web GUI->Settings->General Settings, set "Public Mode" option to "Yes".
• phonenumber=1234: The number for the phone to dial out • account=0: The account index for the phone to make call. The index is 0 for account 1, 1 for account 2, 2 for account 3, and etc. • password=admin: The admin login password of phone's Web GUI. Click to dial from Add contacts. available lines. Click to call this contact Edit contact. from the phone.
REBOOTING FROM REMOTE LOCATIONS Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely. The web browser will then display a reboot message. Wait for about 1 minute to log in again. FIRMWARE VERSION 1.0.5.
UPGRADING AND PROVISIONING The GXP1160/GXP1165 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or HTTP/HTTPS; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com fw.ipvideotalk.com/gs There are two ways to setup a software upgrade server: The LCD Keypad Menu or the Web Configuration Interface.
restart again. Please do not interrupt or power cycle the phone when the upgrading process is on. Firmware upgrading takes around 60 seconds in a controlled LAN or 5-10 minutes over the Internet. We recommend completing firmware upgrades in a controlled LAN environment whenever possible. NO LOCAL TFTP/HTTP SERVERS For users that would like to use remote upgrading without a local TFTP/HTTP server, Grandstream offers a NAT-friendly HTTP server.
numbers. i.e., P2 is associated with the "Admin Password" in the Web GUI->Maintenance->Web/Telnet Access page. For a detailed parameter list, please refer to the corresponding firmware release configuration template. When the GXP1160/GXP1165 boots up or reboots, it will issue a request to download a configuration XML file named "cfgxxxxxxxxxxxx.xml" followed by a file named "cfgxxxxxxxxxxxx", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab.xml" and "cfg000b820102ab".
RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.
EXPERIENCING THE GXP1160/GXP1165 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.
