Grandstream Networks, Inc.
TABLE OF CONTENTS GXP21XX USER MANUAL WELCOME ................................................................................................................................................................. 3 INSTALLATION......................................................................................................................................................... 4 EQUIPMENT PACKAGING ..................................................................................................................
Table 6: GXP21xx Hardware Specifications ................................................................................... 8 Table 7: GXP21xx Technical Specifications ................................................................................... 9 Table 8: LCD Display Definition .................................................................................................... 11 Table 9: LCD Icons ......................................................................................................
Welcome Your Grandstream GXP21xx Enterprise IP phone is feature-enriched, sophisticated, yet simple to use. The GXP21xx delivers superior HD audio quality, rich and leading edge telephony features, personalized information and customizable application service, automated provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms.
Installation EQUIPMENT PACKAGING Table 1: Equipment Packaging Main Case Handset Phone Cord Power Adaptor Ethernet Cable High Phone Stand Low Phone Stand Wall Mount Spacers (2) GXP2120 Yes Yes Yes Yes Yes Yes Yes Yes GXP2110 Yes Yes Yes Yes Yes Yes Yes Yes GXP2100 Yes Yes Yes Yes Yes Yes No Wall Mount stand CONNECTING YOUR PHONE The connectors of the GXP21xx are located on the bottom of the device.
Figure 1: Connecting the GXP2120/2110 and the GXP Extension GXP2120 with GXP Extension GXP Extension Reverse side of connection with connection plate GXP2120/2110 has a special port on the back Connect the first GXP EXT to the GXP2120/2110 using the connection cable found in the GXP Extension package. The first GXP EXT draws power directly from the phone. Connect the second GXP Extension unit using the connection plate and the connection cable.
WARRANTY If you purchased your GXP21xx from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification. Grandstream Networks, Inc. GXP21xx User Manual Firmware version: 1.0.1.
Product Overview Table 3: GXP21xx Product Models Model Overview Picture GXP2120 is an executive SIP phone. It features: GXP2120 Six lines Seven programmable hard keys Four XML programmable soft keys GXP2110 is an executive SIP phone. It features: GXP2110 Four lines Eighteen programmable hard keys Three XML programmable soft keys GXP2100 is an executive SIP phone.
Table 5: GXP21xx Key Features in a Glance Features Benefits Open Standards Compatible SIP RFC3261, TCP/IP/UDP, RTP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record, SRV and NAPTR), DHCP (both client and server), PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, 802.
% – 90% (non-condensing) FCC / CE / C-Tick Humidity Compliance Table 7: GXP21xx Technical Specifications Lines Protocol Support Display Feature Keys Device Management Audio Features Grandstream Networks, Inc. Multiple direct lines with independent SIP accounts, programmable speed dial keys, XML programmable soft-keys Support SIP RFC3261, TCP/IP/UDP, RTP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record, SRV and NAPTR), DHCP (both client and server), PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, 802.
Telephony Features Network and Provisioning Firmware Upgrades Advanced Server Features Security Grandstream Networks, Inc.
Using the GXP21xx SIP Enterprise Phone GETTING FAMILIAR WITH THE LCD GXP21xx has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 8: LCD Display Definition Item Definitions DATE AND TIME Displays the current date and time. Can be synchronized with Internet time servers. LOGO Displays company logo name. This logo name can be customized via xml screen customization.
Call Parking: FOR GXP2120/2110 ONLY. Please refer to GXE5024/5028 Online User Manual for more information. CallPark When a GXP2120/2110 dials out, the Call Park softkey will display on screen. To park the call, press the “Call Park” button. PickUp When another GXP2120/2110 goes off-hook, the Call Pickup softkey will display on screen. To pick up the parked call, press the “Call Pickup” button. SPECIAL SOFTKEYS (Only When Integrated with GXE5024/5028) Call Queue: FOR GXP2120/2110 ONLY.
Enter Keypad Unlock Password Voice Mail: ON when there are new voice messages Network Status: Network is down Missed Call Icon: Indicates missed call(s) Save Call Record: Indicates phone system writing the call records into the flash. It might take 10 to 20 seconds to finish the process Waiting For Response: Please wait for the phone system to response before the keypad entry.
Brings phonebook on screen Enable/Disable hands-free speaker Enable/Disable handset mode ; or used as SEND/REDIAL Navigation keys “Up” “Down” “Left” and “Right” Press to navigate in menu options During the call, press “Up” “Down” to adjust volume When the phone is idle, press “Up” to view missed call; press “Down” to view phonebook 0 – 9, *, # Standard phone keypad; press # key to send call; press * key to for IVR functions Multi Purpose Keys 18 MPKs in GXP2110 and 7 MPKs in GXP2120 used for BLF, S
to bottom for Multi Purpose Keys) in red. A line is ACTIVE when it is in use and the corresponding LED is red. Completing Calls There are six ways to complete a call: 1. DIAL: To make a phone call. Take Handset/SPEAKER/Headset off-hook or press an available LINE key (activates speakerphone) or press the NEW CALL soft-key. The line will have a dial tone and the primary line (LINE1) LED is red. If you wish, select another LINE key (alternative SIP account).
5. PAGING/INTERCOM: The paging/intercom function can only be used if the SERVER/PBX supports this feature and both the phones and PBX are correctly configured. Take the Handset/SPEAKER/Headset off-hook Select the LINE key associated with account Press OK key to display LCD: LINEx: PAGE. Dial the phone number you want to Page/Intercom Press SEND key. 6.
3. Press OK to select 4. Input the 12-digit target IP address. (Please see example below) 5. Press OK key to initiate call To make a quick IP call, please see next section. For example: If the target IP address is 192.168.1.60 and the port is 5062 (e.g. 192.168.1.60:5062), input the following: 192*168*1*60#5062 - The “ * ” key represent the dot“.” ; The “#” key represent colon “:”. Press OK to dial out. Quick IP Call Mode The GXP21xx also supports Quick IP call mode.
Do Not Disturb Press the “DND” button to enable/disable “Do Not Disturb” or set DND in MENU->Preference (for GXP2100), the corresponding icon will be on the right hand side of the screen. When DND is enabled, the phone will not ring and send caller directly to voicemail. PHONE FUNCTIONS DURING A PHONE CALL Call Waiting/ Call Hold 1. Hold: Place a call on hold by pressing the “HOLD” button. 2. Resume: Resume call by pressing the corresponding blinking LINE. 3.
1. Initiate a Conference Call: Establish a connection with two or more parties Press CONF button Choose the desired line to join the conference by pressing the corresponding LINE button Repeat previous two steps for all other parties that would like to join the conference. This can be done at any time.
When using Easy Conference mode, press SEND button to establish the second call after entering the number instead of using “#”. For the 4-way and 5-way traditional conference call, PCMU and PCMA are supported for the codec being used in the conference. Voice Messages (Message Waiting Indicator) A blinking red MWI (Message Waiting Indicator) indicates a message is waiting. Press the Message button to retrieve the message. An IVR will prompt the user through the process of message retrieval.
CALL FEATURES The GXP21xx supports traditional and advanced telephony features including caller ID, caller ID w/name, call forward/transfer/park/hold as well as intercom/paging and BLF. Table 11: GXP21xx Call Features Key Call Features *30 Block Caller ID (for all subsequent calls) Offhook and dial “*30”. *31 Send Caller ID (for all subsequent calls) Offhook and dial “*31”. *67 Block Caller ID (per call) Offhook, dial “*67” and then enter the number to dial out.
CUSTOMIZED LCD SCREEN & XML Grandstream GXP21xx Enterprise IP phone supports 1) XML Custom Screen and 2) XML Downloadable Phonebook. Please refer to the following link for documentation and templates. 1) XML Custom Screen (custom idle screen logo, softkey layout and etc.) http://www.grandstream.com/products/gxp_series/general/documents/GXP21xx_1450_XML_Screen_Customizatio n.rar 2) XML Downloadable Phonebook http://www.grandstream.com/products/gxp_series/general/documents/gxp_wp_xml_phonebook.
Configuration Guide The GXP21xx can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. CONFIGURATION VIA KEYPAD To enter the MENU, press the round button. Navigate the menu by using the arrow keys: up/down and left/right. Press the OK button to confirm a menu selection. The phone automatically exits MENU mode with an incoming call, the phone is off-hook or the MENU mode if left idle for 20 seconds.
Dutch which are built in the phone. Users could select Automatic for local language based on IP location if available. Also, the phone will download secondary language if available. Time Settings Users can set the date and time on the phone.
Call History Answered Calls Dialed Calls Missed Calls Transferred Calls Forwarded Calls Clear All Back MENU Phone Book New Entry Download Phonebook XML Delete All Entries Back LDAP Directory Call History Status Phone Book View Directory Download Directory Search Configuration Back Instant Message Clear All Back Preference LDAP Directory Instant Message Direct IP Call Preference Do Not Disturb Ring Tone Ring Volume LCD Contrast LCD Brightness Download SCR XML Erase Custom SCR Display Language Time
CONFIGURATION VIA WEB BROWSER The GXP21xx embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox, Google Chrome.
Table 13: Device Configuration - Status MAC Address The device ID, in HEXADECIMAL format. This will be used for provisioning and is written on the label in the original box as well as on the label located on the back panel of the device. IP Address This field shows IP address of GXP21xx. Product Model This field contains the product model information. Part Number This field contains the product part number.
802.1x Mode This option allows the user to enable/disable 802.1x mode on the phone. The default value is disabled. To enable 802.1x mode, this field should be set to EAP-MD5. Once enabled, the user would be required to enter the following information below to be authenticated on the network: 1. Identity 2. MD5 Password Line Keys x This allows the user to configure each line key and enable Shared Call Appearance for the line. Options available for Key Mode are : 1. Line 2.
Self-Defined Time Zone This parameter allows the users to define their own time zone. The syntax is: std offset dst [offset], start [/time], end [/time] Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0 MTZ+6MDT+5, This indicates a time zone with 6 hours offset with 1 hour ahead which is U.S central time. If it is positive (+) if the local time zone is west of the Prime Meridian (A.K.A: International or Greenwich Meridian) and negative (-) if it is east. M4.1.0,M11.1.0 The 1st number indicates Month: 1,2,3..
Date Display Format LCD date display in the idle screen. The following formats are supported: • yyyy-mm-dd: 2011-11-17 • mm-dd-yyyy: 11-17-2011 • dd-mm-yyyy: 17-11-2011 • dddd, MMMM dd: Thursday, November 17 • MMMM dd, dddd: November 17, Thursday Time Display Format LCD time display in 12 hour or 24 hour format. Disable in-call DTMF display Default is “No”. This field is used to hide the keypad input during a call. Disable Missed Call Backlight Default is “No”.
Advanced User configuration includes not only the end user configuration, but also advanced configuration such as SIP configuration, Codec selection, NAT Traversal Setting and other miscellaneous configuration. Table 15: Device Configuration – Settings /Advanced Settings Admin Password Administrator password. Only the administrator can access the “Advanced Settings” and “Account Settings” page. Password field is purposely blank for security reasons after clicking update and saved.
HTTP/HTTPS Password The password for the HTTP/HTTPS server. Upgrade Via This field allows the user to choose the firmware upgrade/config server path method: TFTP, HTTP or HTTPS. • TFTP: GXP21xx retrieves the new firmware files or new configuration file from the specified TFTP server path at boot time. If there is no new firmware file or configuration file, the system will start the boot process using the existing firmware or config file.
Allow DHCP Option 43 Default is “Yes”. This allows device gets provisioned from the server specified path automatically. and Option 66 to override server Automatic Upgrade Default is “No”. Choose “Yes” to enable automatic HTTP upgrade and provisioning. In “Check for upgrade every” field, enter the number of minutes to check the HTTP server for firmware upgrade or configuration changes. When set to “No”, the phone will only perform HTTP upgrade and configuration check once at boot up.
LDAP Directory IP address or domain name of LDAP script server. Note: When LDAP Directory is used, please set “Phonebook XML Download” to Yes to enable it. Idle Screen XML Download Enable XML Idle Screen download via TFTP or HTTP. Select whether to “Use Custom Filename” or not, and define the “XML server path”. Please refer to the section “customized LCD screen and XML” for more information. Download Screen XML The phone will download the idle screen xml file at boot up if set to “Yes”.
Allow DHCP Option 42 Default is “Yes”. This allows device gets provisioned for DHCP Option 42 from the to override NTP server local server automatically. SSL Certificate The user specified SSL certificate used for SIP over TLS. SSL Private Key The user specified SSL private key used for SIP over TLS. SSL Private Key Password User specified password to protect the private key above. Distinctive Ring Tone Select a Distinctive Ring Tone 1 through 3 for the caller ID.
Use Quick IP Call Mode Dial an IP address under the same LAN/VPN segment by entering the last octet in the IP address. In the Advanced Settings page there is an option “Use Quick IP-call mode”. Default setting is “No”. When set to “Yes”, offhook the phone and dial #XXX (X is 0-9 and XXX <=255), phone will make direct IP call to aaa.bbb.ccc.XXX where aaa.bbb.ccc comes from the local IP address REGARDLESS of subnet mask. #XX or #X are also valid so leading 0 is not required (but OK).
Display Language Allows user to choose preferred display language in web UI and keypad UI. Currently, the phone supports these languages: Arabic, German, English, Spanish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Slovenian, Simplified Chinese and Traditional Chinese.
Secondary SIP Server This field contains the URL or the IP address of a second SIP server. When this field is configured, GXP21xx will send out Registration requests and Subscribe messages (except for message waiting) to the “SIP Server” and “Secondary SIP Server” for the same account. When making a call, GXP21xx will use the registered primary “SIP server” first. If this primary “SIP Server” is not available, the registered “Secondary SIP Server” will be used.
Register Expiration This parameter allows user to specify the time frequency (in minutes) that GXP21xx refreshes its registration with the specified registrar. The default interval is 60 minutes. The maximum interval is 65,535 minutes (about 45 days). Reregister Before Expiration This parameter allows user to specify the time frequency (in seconds) that GXP21xx sends out a re-registration request before the Register Expiration. By default is 0 second.
NAT Traversal This parameter activates the NAT traversal mechanism. It has options: No, STUN, Keep-Alive, UPnP, Auto, VPN. If selecting STUN and a STUN server is also specified, the phone performs according to the STUN client specification. Using this mode, the embedded STUN client detects if and what type of NAT/Firewall configuration is used.
Dial Plan Dial Plan Rules: 1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d 2. Grammar: x - any digit from 0-9; a) xx+ - at least 2 digit numbers b) xx.
Session Expiration The SIP Session Timer extension enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. Once the session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session is terminated. Session Expiration is the time (in seconds) at which the session is considered timed out, provided no successful session refresh transaction occurs beforehand. The default value is 180 seconds.
Allow Auto Answer by Call-Info If the Call-Info header contains answer-after=0, the call be answered automatically. This fields need to be set to Yes if users would like to have the phone to be paged/intercom. Refer-To Use Target Contact Default is “No”. If set to “Yes”, then for Attended Transfer, the “Refer-To” header uses the transferred target’s Contact header information.
Voice Frames per TX This field contains the number of voice frames to be transmitted in a single Ethernet packet (be advised the IS limit is based on the maximum size of Ethernet packet is 1500 byte (or 120kbps)). When setting this value, be aware of the requested packet time (ptime, used in SDP message) is a result of configuring this parameter.
Eventlist BLF URI If the server supports this feature, user needs to configure an "eventlist BLF" URI on the service side (i.e.: BLF1006@myserver.com) On the GXP21xx, under Account page, fill in the ""eventlist BLF" field with the URI without the domain. (i.e.: BLF1006). Under Basic Settings, please select "eventlist BLF" in the Multi Purpose Key then choose account number, enter username and user id. Conference URI Configure the conference URI when using Broadsoft N-way calling feature.
Software Upgrade & Customization Software (or firmware) upgrades are completed via either TFTP or HTTP. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. FIRMWARE UPGRADE THROUGH TFTP/HTTP To upgrade via TFTP or HTTP, select TFTP or HTTP upgrade method. “Upgrade Server” needs to be set to a valid URL of a HTTP server. Server name can be in either FQDN or IP address format. Here are examples of some valid URLs. firmware.mycompany.com:6688/Grandstream/1.2.3.5 72.
INSTRUCTIONS FOR LOCAL TFTP UPGRADE: 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXP21xx should be in the same LAN segment. 3. Go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade. 4. Start the TFTP server, in the phone’s web configuration page 5. Configure the Firmware Server Path with the IP address of the PC 6.
Restore Factory Default Setting WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or print all the settings before you restoring factory default settings. We are not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.
