Grandstream Networks, Inc.
COPYRIGHT ©2019 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.
U.S. FCC Statement Part 68 Regulatory Information This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains, among other information, the ACTA registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices which may be connected to the telephone line.
Part 15 Regulatory Information This device complies with part 15 of the FCC Rules. Operation is subject to the following two condition: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Canada Regulatory Information Operation of 5150-5250 MHz is restricted to indoor use only. This device contains licence-exempt y=transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept ant interference, including interference that may cause undesired operation of the device.
EU Regulatory Information Support Frequency Bands and Power: WLAN/BT 2.4 GHz < 20 dBm; WLAN 5.2 GHz <23 dBm; WLAN 5.3/5.6 GHz <20 dBm; This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. Transmitter must not be co-located or operating in conjunction wirh any other antenna or transmitter. The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as follows: Hereby, Grandstream Networks, Inc.
Table of Content DOCUMENT PURPOSE ............................................................................................... 17 CHANGE LOG .............................................................................................................. 18 Firmware Version 1.0.1.8 ..................................................................................................................... 18 WELCOME ...................................................................................................
Use the Status Bar ............................................................................................................................... 41 Notifications in Status Bar .................................................................................................................... 44 System Settings in Status Bar ...................................................................................................... 46 Use the GXV3350 Keys .........................................................
Attended Transfer ......................................................................................................................... 68 Transfer via MPKs ........................................................................................................................ 70 6-Way Conference ............................................................................................................................... 72 Initiate Conference............................................................
PROGRAMMABLE KEYS ............................................................................................ 97 Programmable Keys Application .......................................................................................................... 97 GBX20 Extension Boards .................................................................................................................... 98 GXV3350 SETTINGS .................................................................................................
FTP SERVER .............................................................................................................. 118 StateDetection ........................................................................................................... 120 CAMERA .................................................................................................................... 122 Take Picture ......................................................................................................................
Table of Tables Table 1: GXV3350 Features in a Glance .................................................................................................... 20 Table 2: GXV3350 Technical Specifications ................................................................................................ 21 Table 3: Equipment Packaging ................................................................................................................... 23 Table 4: GXV3350 Front View ....................................
Table of Figures Figure 1: GXV3350 Package Content ......................................................................................................... 23 Figure 2: GXV3350 Front and GBX20 Extension Module Front ................................................................. 24 Figure 3: GXV3350 Back View.................................................................................................................... 26 Figure 4: Phone Stand and Mounting Slots on GXV3350 ...........................
Figure 38: GXV3350 Call History ................................................................................................................ 55 Figure 39: Single Incoming Call – Audio ..................................................................................................... 56 Figure 40: Single Incoming Call – Video ..................................................................................................... 57 Figure 41: Single Incoming Call – Preview-1 ..............................
Figure 81: Enable/Disable DND .................................................................................................................. 81 Figure 82: Retrieve Voicemail ..................................................................................................................... 82 Figure 83: Unconditional Call Forward ........................................................................................................ 83 Figure 84: Call Forward – Unconditional ...........................
Figure 124: General Detection .................................................................................................................. 120 Figure 125: Audio Detection ...................................................................................................................... 121 Figure 126: GXV3350 Camera.................................................................................................................. 122 Figure 127: Recent pictures and videos page .......................
DOCUMENT PURPOSE This document describes how to configure the GXV3350 via phone's LCD menu and web UI menu to fully manipulate phone's features. To learn advanced functions of GXV3350, please visit http://www.grandstream.com/support to download the latest “GXV3350 Administration Guide”.
CHANGE LOG This section documents significant changes from previous versions of user guide for GXV3350. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.8 This is the initial version. P a g e | 18 GXV3350 User Guide Version 1.0.1.
WELCOME Thank you for purchasing Grandstream GXV3350 High-End Smart Video Phone for AndroidTM. The GXV3350 IP Video Phone for Android combines a 16-line IP video phone with a multi-platform video collaboration solution and the functionality of an Android tablet to offer an all-in-one communications solution. This IP video phone delivers a powerful experience through its’ 5 inch 1280x720 capacitive touch screen, tiltable camera, HDMI output, dual microphones and support for 720p HD video.
PRODUCT OVERVIEW Feature Highlights The following tables contain the major features of the GXV3350: Table 1: GXV3350 Features in a Glance 16 lines with up to 16 SIP accounts, up to 6-way audio conference and 3-way 720p 30fps HD video conference, phonebook with up to 1000 contacts, call history with up to 1000 records. Dual switched 10/100/1000Mbps network ports, Dual-band 2.4GHz & 5GHz Wi-Fi (802.11a/b/g/n), PoE/PoE+, Bluetooth 4.2+EDR, USB, HDMI, EHS with Plantronics headsets support.
GXV3350 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3350. Table 2: GXV3350 Technical Specifications Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDPMED, LDAP, TR-069, 802.
HD Audio Yes, 2 omnidirectional microphones, HD handset and speakerphone with support for wideband audio Base Stand Yes, base stand with three adjustable levels Extension Module Yes, can power up to 4 GBX20 EXT modules which feature a 272x480 color LCD, 20 quick-dial/ BLF keys with dual-color LED, 2 navigation keys and less than 1.2W power consumption per unit *The second GBX20 must be powered on by a 12V/1A PSU when 2 or more GBX20 extension modules are connected to GXV3350 QoS Layer 2 QoS (802.
GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GXV3350. Equipment Packaging Table 3: Equipment Packaging GXV3350 1x GXV3350 Main Case. 1x Handset. 1x Phone Cord. 1x Phone Stand 1x Ethernet Cable. 1x 12V Power Adapter. 1x Quick Installation Guide. 1x GPL License. Figure 1: GXV3350 Package Content Note: Check the package before installation.
Description of the GXV3350 Front View 1 2 1 1 3 1 1 4 1 5 1 1 9 6 1 1 1 1 1 8 10 1 7 1 1 1 1 11 1 14 1 12 15 1 1 13 16 1 1 17 18 19 20 Figure 2: GXV3350 Front and GBX20 Extension Module Front P a g e | 24 GXV3350 User Guide Version 1.0.1.
Table 4: GXV3350 Front View Item Name Description Mega pixel front camera. The angle can be adjusted, and the 1 Front Camera camera can be blocked by scrolling up/down the wheel on the back of the camera. To indicate message status, call status and phone's system status 2 MWI LED Indicator 3 LCD 5 (1280*720) capacitive (5 points) touch screen. 4 Volume Down Tap to turn down the call volume and media volume. 5 Volume Up Tap to turn up the call volume and media volume.
Back View 1 10 2 9 8 7 6 5 4 Figure 3: GXV3350 Back View 3 . Table 5: GXV3350 Back View Item Name Description 1 Camera Adjusting Wheel Scroll up/down to adjust the camera angle. 2 Phone Stand Slot Put the phone stand from left to right into the slots. 3 Handset Port RJ9 handset connector port. 4 Headset Port 5 Power Jack 6 LAN Port 7 PC Port RJ9 headset connector port (supporting EHS with Plantronics headset). 12V DC Power connector port.
USB devices can be connected via the USB port. For 8 USB Port example, connect a USB flash drive to save captured pictures. 9 10 Side GBX20 Connection Slot HDMI-out Port The slots for connecting GXV3350 and GBX20. Connect display device to the HDMI port via HDMI cable. P a g e | 27 GXV3350 User Guide Version 1.0.1.
Connecting and Setting Up the GXV3350 The GXV3350 can be installed on the desktop using the built-in stand or attached on the wall using the slots for wall mounting. Using the Phone Stand The GXV3350 has a phone stand. To set up the GXV3350 as your desk phone, follow the steps below: 1. For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand, (upper half, bottom part); 2.
The LCD will display the booting up screen or firmware upgrading information. Before continuing, please wait for the main screen display to show up. Figure 5: Tab on The Handset Cradle Connecting the GXV3350 To setup your GXV3350, please follow the steps below: 1. Connect the handset and main phone case with the phone cord; 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable; 3.
Keys to be configured. GXV3350 supports up to 4 extension modules, adding 160 fully programmable phone extensions to the phone. Table 6: GBX20 Extension Module Packaging 1x GBX20. 1x GBX20 Stand. 1x Connector. 1x TypeA-MicroB USB Cable. 1x 12V/1A Power Adapter. 1x Screw. 1x Quick Installation Guide. Note: 1. The GBX20 is an additional accessory for the GXV3350. Therefore, theGBX20 (including extension module accessories for installation) is not included in the GXV3350 package.
3. Connect the GBX20 to the GXV3350 via the USB port using the USB cable provided with the GBX20. 4. Install the phone stands on the GXV3350 and the GBX20. 5. Power up the GXV3350. The GBX20 will show the booting up screen with version information and connecting status. 6. After successfully booting up, the extension board will stay in idle. Press and hold the LEFT and RIGHT button at the same time to check the version information and status.
GETTING TO KNOW GXV3350 Use the Touchscreen When the phone boots up in HOME screen, the LCD will display as below. A registered account is shown in the following figure and users might need register their own account to have the account status displayed. The Status Bar shows time, network connectivity, signal strength, notification information etc... Date and Time Shortcut: Phone Dialer Shortcut: Contacts Shortcut: Call History Figure 9: GXV3350 Default Home Screen Account information Widget.
To fully manipulate the GXV3350 capacitive touch screen, use your fingers to operate the following on the GXV3350 icons, buttons, menu items, onscreen keyboard etc. Figure 11: GXV3350 Finger Gestures on the Touch Screen Tap Slightly touch the screen with fingertip to initiate menu, options or applications. For example, to select items on the screen (e.g., setting options, apps etc.); to press onscreen buttons (e.g.
Zoom In/Zoom Out Place two fingers on the screen, then pinch them together (zoom out) or spread them apart (zoom in). Double Tap Quickly touch the screen twice with fingertip to switch between default display and zoomed-in display. This is usually used when viewing photos or web pages. Use the Desktop Desktop Menu When the GXV3350 is on idle screen, press the MENU key access the following in the desktop menu: to bring up phone's menu.
Add Widget to Desktop The GXV3350 provides widgets like account bar, clock, contacts etc. Users could conveniently add those widgets to the desktop as preferred. To add a widget: 1. Press the Menu key or long press on an empty space on the idle screen and select "Widgets". 2. Different widgets will be displayed on the right side of the screen. 3. Select and drag the widget to the desired spot to be placed on the desktop. Please make sure there is enough space on the desktop.
Figure 14: Open Clock Widget Certain widgets such as the MPK Widget can be resized on the desktop. To resize a widget, press and hold the widget for about 2 seconds. Then lift your finger from the screen. This will bring up the white frame as shown in the following figure. Touch and drag the border of the frame to adjust the size.
item up/down/left/right to the destination spot on the screen. Lift your finger once done. To delete the item/widget, press on it for about 1 seconds then move it to the recycle bin on the top of the screen. Figure 16: Move Clock Widget Set Wallpapers On the GXV3350 desktop, touch and press on an empty spot for about 2 seconds or users could press menu key and select "Wallpaper" to set up the wallpaper for the desktop.
Figure 17: GXV3350 Choose Wallpaper Manage Running Applications On the GXV3350 desktop, press an empty spot for about 2 seconds then select “Management” or select "Management" after pressing Menu button .. Figure 18: GXV3350 Recent Applications Users could use the thread manager to do the following: Slide the running thread to the left or right to stop the application. Tap on icon to delete all running threads. P a g e | 38 GXV3350 User Guide Version 1.0.1.
Tap on "Application" softkey to access application menu for advanced management options. Idle Screen Switch Idle Screens The GXV3350 supports multiple idle screens by sliding the screen horizontally. On the GXV3350 screen, slightly touch an empty area and slide to the left or right using your finger to switch between different idle screens. Figure 19: GXV3350 Switch Idle Screens Set Up Idle Screen Set home screen Follow the steps below to set up the HOME screen. 1.
Figure 20: Set up Home Idle Screen Add/Delete idle screen As shown in [Figure 20: Set up Home Idle Screen], this section shows the available desktop screens. Users could add or delete idle screen. Add idle screen. Tap on to add a new idle screen. Figure 21: Add an Idle Screen Delete idle screen. Tap on to delet the Idle screen. Please make sure the apps, shortcuts or widgets on the idle P a g e | 40 GXV3350 User Guide Version 1.0.1.
screen are removed first. Otherwise, the icon won't show for the idle screen. Figure 22: Delete an Idle Screen Use the Status Bar The status bar on the top of the GXV3350 screen provides visual notifications for the system settings and status, as well as quick access for important system settings. To access it, on the GXV3350 idle screen, slowly slide down from the top to the bottom of the screen as the following figure shows.
Figure 24: Status Bar - More Options The running process and notifications will show up in the list. For example, the following figures indicate that there is a notification for an available Wi-Fi network. Figure 25: GXV3350 Top Status Bar – Notification Tap on the notification message to view the details. Slide the notification message to the left or the right side to remove it.
feature in question. Figure 26: GXV3350 Top status Bar - Get more information For example, you can see the available Wi-Fi Networks. Figure 27: GXV3350 Top status Bar – Wi-Fi P a g e | 43 GXV3350 User Guide Version 1.0.1.
Notifications in Status Bar The following table describes the icons used on the status bar for notification purpose. Table 7: GXV3350 Status Bar Notification Icons Network connected via Ethernet cable. Trying to connect to the network via Ethernet cable. Network disconnected via Ethernet cable. Handset is off hook. Speaker is being used. (x) RJ9 headset is connected. RJ9 headset is being used for calls. Wi-Fi is enabled and still not connected. Wi-Fi network is available. Wi-Fi is enabled and connected.
DND is enabled. Silent mode is enabled. When it's on, the incoming call/message won't produce ring tone/notification tone from phone's speaker. USB flash drive is inserted. Downloading files via Internet connection. Unread voicemail to be retrieved. Incoming call from blacklist contact. Camera is disabled. Contact storage is full. HDMI cable is connected to display device. The phone is powered up using PoE. Call forward is set up. PPPoE is connected. PPPoE is not connected. Warning message.
System Settings in Status Bar Slide down the top status bar and select System Settings. Users will see the following settings. Turn on/off DND. When DND is on, all the calls to the registered accounts will be blocked. Go to phone Settings Turn on/off Bluetooth. Adjust the lightness Turn on/off Wi-Fi. Turn on/off LCD display.
Table 8: GXV3350 Keys 1 Volume Down Tap to turn down the call volume and media volume. 2 Volume Up Tap to turn up the call volume and media volume. 3 Home Tap to go back to Home screen; or touch and press for about 2 seconds to take a screenshot. 4 Menu Tap to view options for different screens or applications. 5 Back Tap to go back to the previous menu.
5. The GXV3350 will start upgrading and display the upgrading process in the screen. 6. Wait until the upgrading is done. 7. The GXV3350 will reboot itself. 8. Check the firmware status and remove the USB. Hard reset For users that want to factory reset the device manually, hard reset is an alternative: 1. Power cycle the GXV3350. 2.
to switch back. Figure 32: English Keyboard - Number and Symbols Tap on to access more symbols. Figure 33: English Keyboard - More Symbols Note: To configure keyboard and input methods options, please refer to the following steps: 1. Go to SettingsBasicLanguage & KeyboardVirtual Keyboard 2. Click on “+” to add more input method. 3. Go to SettingsLanguage & KeyboardCurrent Keyboard, and choose from the input methods. 4. After these steps, the method would change to the new one.
Table 9: GXV3350 MWI LED Status Color LED Status Description Fast Flashing Incoming call Solid LCD is off Slow Flashing A call is on hold Flashing Missed call (s), New voicemail (s), New SIP Message (s) Solid OFF Calling, Talking, Conferencing, Screensaver on when the High memory usage, Maximum contact storage, Network disconnect Fast Flashing Upgrading OFF Normal P a g e | 50 GXV3350 User Guide Version 1.0.1.
MAKE PHONE CALLS Register SIP Accounts The GXV3350 supports up to 16 independent SIP accounts. Each account can have separate SIP servers, usernames and NAT configurations. Account Status On the idle screen, the account widget shows the account name, and registration status. The following figure shows the account is successfully registered (account icon is green). If the account icon is grey, it's still trying to register or unable to register.
Configure SIP Account To register a SIP account, users can access phone's LCD menuSettingsAdvanced Account Settings Or users could log in the GXV3350 web GUIAccount page to fill in the necessary registration information, i.e., Account active, Account name, SIP Server, SIP User ID, SIP Authentic ID, SIP Authentic Password, etc. Once the correct information is entered and saved, the account registration status will show on the main screen.
If Enable Video Call option is disabled, the Video Call option on GXV3350 dial screen won’t be available Figure 36: Disable Video Call Feature on Dial Screen Dial a Number Directly 1. Use the methods mentioned above to open dial screen [Figure 35: GXV3350 Dial Screen]. 2. Select the account to dial out on the left panel of the dial screen. The selected account will be displayed in green 3.
Note: By default, the "No Key Entry Timeout" is 4 seconds, meaning if no key is pressed after entering a number, the call will be automatically sent out after the timeout. The timeout interval can be configured under web GUIAccountCall Settings. GXV3350 allows users to press # key as SEND key. This behavior can be disabled via option "Use # as Dial Key" under web GUIAccountCall Settings. GXV3350 allows users to press # key as REDIAL key.
Figure 37: GXV3350 View Contacts Dial a Number via Call History 1. Access Call History by tapping on icon on the bottom of the idle screen. 2. The LCD will display all call history types: "All", "Missed", "Outgoing" and "Incoming" calls. 3. Navigate in the call history list by selecting the call history category and sliding up/down on the screen. 4. Tap on the entry to show more details or tap on to dial out. Figure 38: GXV3350 Call History P a g e | 55 GXV3350 User Guide Version 1.0.1.
Direct IP Call Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy. VoIP calls can be made between phones if: Both phones have public IP addresses, Or Both phones are on the same LAN/VPN using private or public IP addresses, Or Both phones can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ). To make a direct IP call, please follow the steps below: 1.
When the phone is in idle and there is an incoming video call, the phone will show the call screen as below. To answer the call with audio only, tap on "Audio" to answer the call via speaker. To answer the call with both audio and video, tap on "Video". During video call or pick up the handset, the audio will switch to handset if picking up the handset. Figure 40: Single Incoming Call – Video Note: Users could select the Video Display Mode on phone’s Web UIPhone SettingsVideo Settings.
Figure 41: Single Incoming Call – Preview-1 Figure 42: Single Incoming Call – Preview-2 Transfer Function for Incoming Call If the phone set the “Transfer” feature for the incoming call from Web UI, the phone will display one more key “Transfer” when there is an incoming call. End users will have the possibility to transfer the call without answering. After pressing “Transfer” button, end user can enter manually destination or press “MPK” to select a destination. “Reject” key to reject it.
Figure 43: Single Incoming Call – Transfer-1 Figure 44: Single Incoming Call – Transfer-2 Multiple Calls/Call Waiting 1. When there is another incoming call during active call, users will hear a call waiting tone, with the LCD displaying the caller name and ID for the incoming call. In the prompt window, it shows new incoming call from "316307" with the caller number; the account bar in purple is the current active call with "316307". P a g e | 59 GXV3350 User Guide Version 1.0.1.
Figure 45: Call Waiting 2. Similar to single incoming call, if the incoming call is video call, users can choose to “Audio Answer” or to “Video Answer” to answer the call. 3. Once the new call is answered, the current active call will be placed on hold. If the new call is rejected by tapping on "Reject" softkey, the current active call will not be interrupted.
Call Hold During the active call, press HOLD softkey. The LCD screen will show as below. To resume the call, press UNHOLD softkey on the bottom of the screen. Figure 47: Call on Hold Call Recording 1. During the call, users could record the conversation to the phone by tapping on “Record” 2. If need to stop the recording, tap on “Stop Recording” 3. The recording files can be retrieved from the GXV3350 Web GUI→Applications→Recording.
Note: Users can configure the recording mode via Web GUI→Phone Settings→Call Settings→Record Mode. Five modes are available: Record Locally: The phone will use the local recorder for call recording, and the audio file will be saved according to the recorder setup.
Figure 50: MPK list 3. User can choose an MPK from the list as they see convenient Mute During an active call, press “Mute” button to mute the call. The mute icon will be displayed behind the local number on the top of leftof the screen. Press “Mute” button again to unmute the call. Figure 51: GXV3350 Call Mute P a g e | 63 GXV3350 User Guide Version 1.0.1.
Turn on Video during Audio Call Users could establish audio call first and then turn on video or accept video request during the call if the other party supports video call as well. Turn on video during audio call During an active audio call, on the call screen, tap on "More" and select "Video On", a video request will be sent to the other party. Figure 52: Turn on Video During Audio Call Accept video request Figure 53: Accept Video During Audio Call P a g e | 64 GXV3350 User Guide Version 1.0.1.
If the GXV3350 receives video request during the audio call, a message "Accept video?" will be prompted. Select "Accept" to establish video during the call. If the Enable Video Call Feature is not enabled on GXV3350, the “Video On” option on GXV3350 will be hidden during the audio call. However, if the GXV3350 receives video request during the audio call, users could tap to accept the video request.
Quick DTMF During Call During an Audio/Video call, users have the ability to show DTMF buttons and each one of them can perform a different action. On the call screen, tap on “Mode” and select “Quick Dtmf”. Figure 56: Select Quick DTMF During Call This feature can be configured by following below steps: 1. Go to GXV3350 Web GUI→Value-added Service→Value-added Service. 2. Configure the service type as DTMF and specify its Display Name. 3. Set the DTMF content in “DTMF Content” field. 4.
Switch Audio Channel During Call GXV3350 allows users to switch among handset, speaker or headset(RJ9 headset, Plantronics EHS headset and Bluetooth headset) when making calls. Onhook to switch to handset; press the Headset button to switch to headset; press the Speaker button to switch to speaker. If Bluetooth headset is connected, the audio will be automatically switched to Bluetooth headset once the call is established.
Note: If wrong digits are entered, tap on If users would like to cancel the transfer, press screen. to delete the digit one by one; button to go back to the previous talking Attended Transfer GXV3350 supports attended transfer: 1. During the active call, tap on "Transfer" button to bring up transfer screen. 2. Select transfer mode as "Attended" by tapping on the mode selection area (see figure below). Figure 59: Attended Transfer 3.
Figure 60: Attended Transfer - Transferring 5. After transfer target answers the call, the following screen will be shown up. If the user simply hangs up or taps on “End” soft key, the call wil be transferred, and GXV3350 will hang up the call. If the user taps on "Split" soft key to separate the calls, the user will talk to the second established call while the first call is on hold. Figure 61: Attended Transfer – Split 6.
9. During the active call, tap on "Transfer" button to bring up transfer screen. The other call on hold will be displayed such as . 10. Select transfer mode as “Attended” in the transfer mode bar and tap on the call on hold such as to transfer the call. 11. The call will be transferred, and GXV3350 will hang up the call. Figure 62: Attended Transfer Transfer via MPKs Users have the possibility to transfer calls via Transfer or non-transfer programmable keys (BLF keys) 1.
Figure 63: Transfer via MPK 2. Choose the destination to transfer calls to from the MPKs list Figure 64: MPK list Note: The transfer via programmable keys will follow the Default Transfer Mode whether it’s Blind Transfer or Attended Transfer specified in WEB UI under Phone Settings -> Call Settings -> Default Transfer Mode.
6-Way Conference The GXV3350 supports up to 6-way Audio conferencing and 3-way HD Video conferencing. Initiate Conference There are three ways to initiate a conference call. Initiating conference from dial screen 1. Bring up the dial screen using one of the methods described previously [Figure 35: GXV3350 Dial Screen]. 2. Enter the extension number then press on it on the left panel of the screen Figure 65: Add Conference Members from Dial Screen 3.
4. Using the same method add the other members then press “Audio Call” for an Audio conference or “Video Call” for a video Conference 1. Initiating conference during a phone call When the phone is on call screen, tap on "Conference" button; 2. Enter the third-party number or choose an available number on the left menu from call history or contacts to form a conference of 3. After the call is established, the conference screen is brought up; 3.
Figure 68: GXV3350 Conference - Add Existing Call to Conference 3. Repeat the above steps to add more parties into the conference. The following figure shows a 3-way conference established. Figure 69: 3-Way Conference Call Established Note: Every time a conference participant joins or exits the conference when using Full screen, a notification will appear in order to make the GXV3350 host aware of the participant’s actions during the conference. P a g e | 74 GXV3350 User Guide Version 1.0.1.
Figure 70: Notification of joining the conference Figure 71: Notification of exiting the conference Remove Party from Conference To remove a party from the conference: 1. Tap on the participant icon of the user you want to remove. The below window will show up giving the possibility to Mute enable video Enlarge or hang up. 2. Tap on icon to remove the a party from the conference. P a g e | 75 GXV3350 User Guide Version 1.0.1.
Figure 72: GXV3350 Conference - Remove Party from Conference End Conference To end the conference, tap on to disconnect all the parties from the conference. GXV3350 will hang up the call. If the remote party hangs up the call itself, it will be disconnected from the conference but other parties on GXV3350 will stay in the existed conference. Hold and Resume Conference During the conference, users could tap on Hold to hold the conference at any time. To resume the call tap on Unhold.
Figure 73: Join UCM Conference Room CCM (Conference Call Menu) During a UCM conference, Administrators can tap on the UCM conf menu Figure 74: UCM conference Menu Administrators could view/invite members, bridge conference, remove bridge, mute, unmute and lock the conference P a g e | 77 GXV3350 User Guide Version 1.0.1.
Figure 75: Conference Menu Options Conference Call Operations Click on to list all the users currently in the conference Figure 76: Conference’s members list Click on to invite other users into the conference room. Users can send invitations to others to participate in the conference by pressing on the Invite option and then enter the member number an invitation will be sent to that number to join the conference room. P a g e | 78 GXV3350 User Guide Version 1.0.1.
Figure 77: Invite a member Click on to bridge another conference, Enter the conference number and password and Bridge request will be sent. Figure 78: Conference Bridge Click on to remove Conf Bridging. Click on to Mute conference. Click on to Unmute. Click on to lock this conference room so that other users cannot join it anymore. P a g e | 79 GXV3350 User Guide Version 1.0.1.
Click on to remove all members who are not the hosts. CEI (Conference Event Indicator) If CEI is enabled, Events like members joining/Leaving the conference, Invitation sent, Mute/Unmute … will be displayed in the call screen as the examples shown below: Figure 79: Mute all members Missed Call When there is a missed call, the LCD will show missed call dialog on the idle screen. Figure 80: Missed Call Screen P a g e | 80 GXV3350 User Guide Version 1.0.1.
Users can tap on the missed call entry to access the missed call log. To close the missed call screen and return to the idle screen, tap on the screen except the dialog. DND (Do Not Disturb) When DND is on, the incoming calls to the GXV3350 will be blocked for all registered accounts with a reminder ring produced. To turn on/off DND: 1. Touch and drag the status bar down on the GXV3350 idle screen. 2. Tap on the DND icon 3. Tap on the DND icon to turn it on.
1. Tap on the Message icon from the applications section to bring up voicemail screen. All the registered accounts and the number of voicemails are displayed there. 2. Tap on the account to dial into the voicemail box. Then follow the Interactive Voice Response (IVR) for the message retrieval process. Figure 82: Retrieve Voicemail For each account, the Voicemail User ID can be set up under web GUIAccount XGeneral Settings: "Voicemail Access Number".
Figure 83: Unconditional Call Forward From Web GUI Log in GXV3350 web GUI and go to Account pageCall Settings. By default, Call Forward feature is set to "None". The Call Forward feature options are: Unconditional Forward: All the incoming calls will be forwarded to the number set up in "All To" field. Figure 84: Call Forward – Unconditional Time Based Forward: All the incoming calls will be forwarded to the number as schedule in the time period.
Figure 86: Call Forward - Busy/No Answer/DND Call Features The GXV3350 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call waiting, call forward etc. Before using the following feature codes, please make sure "Enable Call Features" option is set to "Yes" under web GUIAccount pageCall Settings. Table 10: GXV3350 Feature Code Use Preferred Codec (per call) Dial *01 followed by the preferred codec code and the phone number.
Force Codec (per call) Dial *02 followed by the preferred codec code and the phone number. The phone will be forced to use this codec during the call. Codec code: PCMU: 7110 *02 PCMA: 7111 G726-32: 72632 G722: 722 iLBC: 7201 For example, if the user would like to use PCMA to call phone number 334455, enter *027111334455. Block Caller ID (for all subsequent calls) *30 Dial *30. Send Caller ID (for all subsequent calls) *31 Dial *31. Disable Call Waiting *50 *51 Dial *50.
Force Audio Calling (per call) *83 Dial *83 followed by the phone number to send the audio call. Force Video Calling (per call) *84 Dial *84 followed by the phone number to send the video call. Busy Call Forward. To set up busy call forward: *90 Dial *90 followed by the phone number to forward the call. Cancel Busy Call Forward. To cancel the busy call forward: *91 Dial *91. Delayed Call Forward. To set up delayed call forward: *92 Dial *92 followed by the number to forward the call.
CONTACTS The GXV3350 supports local, LDAP Contacts. To access GXV3350 contacts, on the phone’s idle screen, tap on icon on the right panel. The following figure shows Contacts on the GXV3350. Figure 87: GXV3350 Contacts Local Contacts The local contacts can save up to 1000 entries. Users can manage contacts by adding, deleting and modifying single contacts, downloading contacts from HTTP/TFTP server, importing contacts from external storage and exporting contacts to external storage.
[ 2. Figure 88: GXV3350 Contacts - Add New Contact]. 3. Type First name, Last name, Phone number and other information for the new contacts. Please make sure the account number field is selected so the GXV3350 will use this account to dial out the new contact. The account number field is located on the left of the "Phone" filed as highlighted below.
Figure 89: Add to Contacts from Dial Pad Import/Export Contacts If the users have the GXV3350 phonebook file saved in local storage or external storage device that has been plugged into the GXV3350, the phonebook file can be directly imported to the Contacts. There are two different formats supported for the phonebook file:"vcard", and "xml". Users could manually create contacts first and export the phonebook file in vcard or xml format to take a look on the phonebook file. To Import Contacts: 1.
Figure 90: GXV3350 Contacts - Import Contacts To Export Contacts: 1. Open Contacts. 2. Tap on More on the upper right corner of the Contacts screen. 3. Select "Export Contacts " to bring up dialog below. 4. Select the file encoding and file type for the exported phonebook file. By default, the GXV3350 is using "UTF-8" as the encoding method. 5. Tap on "Choose Directory" and select the directory where the phonebook file will be exported to.
Download Contacts The GXV3350 supports downloading XML phonebook from a remote HTTP/TFTP/HTTPS server to local Contacts. When downloading the phonebook, the GXV3350 sends request to the HTTP/TFTP/HTTPS server looking for file phonebook.xml. For more details about GXV3350 phonebook, please refer to the following link: http://www.grandstream.com/sites/default/files/Resources/gxv3275_xml_phonebook_guide_1.pdf To download phonebook: 1.
3. Enter a contact's name or a number to search. The search result will be automatically updated and displayed when entering the key words. Figure 93: GXV3350 Contacts - Search Contacts Use Contacts Once the contacts are added, users could navigate in the contacts list to make a call and manage the contacts furthermore. Make a Call to Contacts Scroll up/down to find the contact in the list and tap on to call this contact. Select Contacts 1. Scroll up/down to find the contact in the list. 2.
Figure 94: GXV3350 Contacts - Select Contacts Add Contacts to Favorites 1. Select the contact/contacts to be added as described in [Select Contacts]. 2. Then tap on to add the contacts selected to Favorites There are two other methods to add contacts to favorites. Directly pressing on the contact and tap on Tapping on “Favorites” on the Contacts screen to navigate to favorites category and tap on to add the contact to favorite. select the contacts to be added to favorites then tap on to .
Figure 95: Add Contacts to Favorites Edit Contacts 1. Tap on a contact from the contacts list 2. Tap on to edit the contact. Send Contacts to Desktop Shortcut 1. Long press on the contact 2. Tap on Send to Desktop from the menu. Share Contacts via Bluetooth Users can share a single contact or a batch of contacts. Refer to the following steps to do so: Sharing a single contact: 1. Long press on the contact 2.
Add Contacts to Blacklist Users can add a single contact or a batch of contacts to the black list. Refer to the following steps to do so: Add a single contact to black list: 1. Long press on the contact 2. Select "Add to Blacklist" from the menu. Add a batch of contacts to black list: 1. Select contacts as described in [Select Contacts]. 2.Press on to add the selected contacts to the blacklist Add Group Open Contacts and tap on new group. to access “Group”.
Note: Users could also select a group for the contact when adding or editing the contact. Ringtone can be assigned in group as well as single contact. If the group has ringtone set to "Custom Ringtone", this ring tone has the highest priority when there is an incoming call to the contact. Contacts Storage Status The GXV3350 default maximum contacts storage is up to 1000.
PROGRAMMABLE KEYS Programmable Keys Application GXV3350 supports programmable keys without extension board (GBX20). Users can configure the programmable keys from Programmable Key application. To configure programmable keys via Programmable Key application on GXV3350: 1. Open Programmable Key application. Tap programmable keys. on the upper right of the app and then start adding 2.
Figure 99: GXV3350 Programmable Key APP – Add number from Contacts 4. The added numbers will show in the list as the figure shown below. Figure 100: GXV3350 Programmable Key APP – Number List GBX20 Extension Boards GXV3350 also supports programmable keys with extension board (GBX20). Users can configure the programmable keys from Web GUI → Applications → Extension Boards. For the details of how-to configuration information, please refer to GXV3350 Administration Guide.
Note: When extension boards have been plugged in, the Programmable Keys Applications is disabled, and the account widget will not show any information of programmable keys. If you want to reuse the Programmable Keys Application and others, please plug out the extension boards. P a g e | 99 GXV3350 User Guide Version 1.0.1.
GXV3350 SETTINGS Users could access the GXV3350 Settings by taping on the icon . Figure 101: GXV3350 Settings Users can find all the features and options that require configuration.
Apps Advanced Status Accounts Power Information Reboot the phone Application Management Default Application Notification Center Account Settings System Updates Syslog System Security Account Status Network Status System Info Storage Status P a g e | 101 GXV3350 User Guide Version 1.0.1.
HARASSMENT INTERCEPTION The GXV3350 has blacklist support for users to manage incoming calls. To access blacklist, tap on “Settings” icon then under “Features”, access “Harassment Interception”. Blocked Contacts The blocked Contacts are the contacts that were added to the blacklist, the GXV3350 will block any calls coming from these contacts. To show the blocked contacts tap on Blacklist from the Harassment Interception page.
Delete Block History 1. In the block history, tap on the recycle bin icon 2. Confirm the deletion of the complete blocking record by pressing “OK” Edit Blacklist Tap on Blacklist under the Harassment Interception Menu to show the blacklisted contacts Add number to blacklist 1. Tap on to start adding new entry to the blacklist. The blacklist can be added manually, from contacts, or from call history. Figure 104: GXV3350 Blacklist - Add Number to Blacklist 2.
Figure 105: Manually Add Number to Blacklist Edit Blacklist 1. In the blacklist, touch and press the entry for about 2 seconds a prompt allowing changing the name/note is displayed 2. Change the name/note. 3. Tap on OK once done. Delete Blacklist Users can Delete/unblock contacts from the black list using two methods: 1. From the black list menu press on “Unblocked” to no longer block the calls from coming from this contact. 2.
Figure 106: Intercept Anonymous Calls P a g e | 105 GXV3350 User Guide Version 1.0.1.
CALL HISTORY The GXV3350 supports local Call history. Tap on idle screen to access Call history. The following figure shows the call history on the GXV3350. Figure 107: GXV3350 Call History Local Call History There are four different categories in the local call history. Users could tap on the icon on the top menu to access the corresponding call logs: All Missed Conf History Block (if any) Dial Out from Call History Tap on one of the call history entry to call this number directly.
Call History Options Touch and press the call history entry for about 2 seconds until more option window pops up Users can edit this number before calling, add this number to contacts, add this number to balcklist etc… Figure 108: GXV3350 Call History – Options Delete Call History Delete the entire call history Users can delete the complete call history by pressing the directly afeter accessing the call history page.
Figure 109: GXV3350 Call History - Details Users could find the following call details by tapping on the entry: The Call date: the time when the call was initiated. The Call duration: The period of time when the call was in progress. The type of the call: Specifying if the call was a Video or an Audio Call. Note: Call details under conference history include the previous details of the conference and for each one of the participants.
SMS The GXV3350 has built-in SMS application to send/receive message, if the SIP server and the other party support SMS message. Users can create, edit draft, delete and check the storage status of SMS. Tap on from the phone's desktop to launch SMS application. Figure 110: GXV3350 SMS Message View SMS On the SMS list screen, tap on one of the message to view the SMS details. Figure 111: View SMS Dialog P a g e | 109 GXV3350 User Guide Version 1.0.1.
Users can press on in order to make a call to the account’s number on that conversation. Users can press on in order to “delete”, “lock”, “unlock” or forward a message or a batch of messages from the conversation. Users can press on in order to add the number as a contact in the GXV3350. Create New SMS Tap on in SMS application to start composing a new message.
2. In order to delete one conversation, users can press and hold the conversation for about 2 seconds until a prompt appears where “Delete” can be pressed in order to delete the chosen SMS message. 3. Users can delete a batch of conversations by pressing on , then the conversations can be selected in order to delete them by pressing the same icon. SMS Settings Users can verify the SMS Settings by pressing on “Settings” icon from the conversations screen.
FILE MANAGER File Manager is a tool that allows users to delete, move, copy/past, send and rename files. It helps users to access and manage files in local storage as well as external storage devices (e.g, USB flash drive). Tap on the phone's menu or desktop to launch File Manager application. Files Operations Copy and Paste Files Follow the steps below to copy and paste a file on the GXV3350: 1. Open file manager and navigate to the directory of the file to be copied.
Figure 114: Paste File Move Files The steps to move a file are similar to the steps to copy/paste a file. The difference is once the file is moved, the file will not be kept in the source folder. Follow the steps below to move a file on the GXV3350. 1. Open file manager and navigate to the directory of the file to be moved. Touch and press on the file for about 2 seconds until the options window pops up then press Move. 2.
Send Files The users can send a file via Bluetooth. Please make sure Bluetooth is turned on and connected to the Bluetooth devices. Otherwise, users will be directed to set it up before the file can be sent out. To send a file: 1. Open file manager and navigate to the directory of the file to be sent over. Touch and press on the file for about 2 seconds and press send 2. Select the Bluetooth device to which the file will be transferred Or 1.
1. Open file manager and navigate to the directory of the file/files to be deleted the click on 2. The check boxes will appear then check the files to delete 3. Press on 4. Tap on OK to confirm to delete the files selected Figure 117: Delete File(s) via File Manager Rename a File 1. Open file manager and navigate to the directory of the file to be renamed. Touch and press on the file for about 2 seconds until more options appear 2. Tap on "Rename".
Figure 118: Rename File File Categories The file manager will categorize the files stored on local/external storage based on the type of files.
GS MARKET The GXV3350 supports extensive amount of 3rd party Android applications. Users could install those applications from the built-in GS Market. If Google Play application is installed from GS Market, users could log in and download all kinds of applications there as well. Tap on at the phone onscreen menu to launch the GS Market. Users could browse, search, download and install the apps from there for tools, games and other applications.
FTP SERVER The GXV3350 supports file transfer via FTP server. Once installed, users could access the GXV3350 file system from PC. In order to access FTP Server application, go to GXV3350 application screen File Manager, and click on the icon . Figure 120: FTP Server – Start Tap on "Start FTP Server" to turn the server on. The FTP server address URL will be provided on the screen. Figure 121: FTP Server – Stop P a g e | 118 GXV3350 User Guide Version 1.0.1.
For security purpose, users could also tap on in the above figure to set up username, password, port number and directory for remote access. By default, when the users access the ftp server from a PC, a prompt will show asking for user name and password. The default user name and password are "admin". Figure 122: FTP Server – Settings P a g e | 119 GXV3350 User Guide Version 1.0.1.
StateDetection The StateDetection APP is as diagnosis APP that scans generally the Port and network status of the GXV3350 also includes the audio loopback test feature to check the Microphone and Speaker’s state: Figure 123: StateDetection APP Tap on "Start” to turn the Ports and Network diagnosis on. The APP will then list the result of of the scan.
Figure 125: Audio Detection P a g e | 121 GXV3350 User Guide Version 1.0.1.
CAMERA The GXV3350 has built-in Camera to support taking pictures and recording videos. The camera can be used for SIP video calls or video calls via 3rd party applications. Note: During SIP video calls or video calls via 3rd party applications, the camera cannot be accessed to take pictures or videos. To access Camera to take pictures and videos, tap on Camera icon on idle screen. Show gallery: Once pressed it will redirect you to the device pictures gallery.
4. To view the last recorded videos, swipe from right to left on camera screen. Angle Adjustment On the back of the GXV3350 camera, users could scroll the wheel up/down to adjust the camera angle. If users scroll the camera all the way up until the icon shows up on the status bar of the screen, the camera is turned off. Gallery The GXV3350 has built-in Gallery for users to view pictures and play videos from GXV3350 internal storage.
Figure 128: Edit picture Note: Videos cannot be edited from the gallery Gallery page To access the Gallery, open the camera click on the square key on the right top corner of the camera sceen. Figure 129: Access to the Gallery P a g e | 124 GXV3350 User Guide Version 1.0.1.
Figure 130: GXV3350 Gallery On this page from the upper left corner, users can sort the pictures and videos by Album, Location or Time. View Pictures Access one group of pictures and videos and select "Grid View" or "Filmstrip View" from upper left corner of the screen to set view mode of the pictures. Tap on a specific picture to view the picture in full screen. Pictures Options When the picture is displayed in full screen, press the Menu button .
Take picture/video Tap on on the upper right of the Gallery page to start taking pictures or videos using the GXV3350 built-in camera. Select multiple pictures Touch and press on one of the pictures for about 2 seconds until the picture is highlighted in blue. Tap on other pictures to select multiple pictures.
Figure 133: Use Network Images Click on Use network images and set the path of the remote screensaver folder. Figure 134: Network Image Path P a g e | 127 GXV3350 User Guide Version 1.0.1.
BROWSER GXV3350 browser could be used in a similar way as a PC-based web browser. Users can open web pages, bookmarks, view history, search …etc. Tap on the idle screen to launch the Browser application. Note: The default page in the GXV3350’s Browser is Google Search. Figure 135: GXV3350 Web Browser Touch the screen and scroll up/down/left/right to view the web page. Use two fingers on the screen to pinch in or spreading out the page.
To open a new window, tap on the third icon below, then tap on icon on the right side of the tab. Figure 137: Open New Window in Browser To open Bookmarks, History and Saved Pages, tap the icon on the upper right of the Browser. Figure 138: GXV3350 Web Browser-Bookmarks P a g e | 129 GXV3350 User Guide Version 1.0.1.
ACTION URL GXV3350 supports ActionURL module, and it is used to set the URL for various kinds of phone events on phone web GUI, and when the corresponding event occurs on the phone, phone will send the configured URL to SIP server. To use ActionURL module, users need to know the supported events in this module, and also added the dynamic variables of the supported events on phone web GUI.
CONNECTING GXV3350 TO DOOR SYSTEMS The GXV3350 offers a powerful integration with Door systems (GDS3710 Door System or others) and allows users to open the door, initiates call and gets real time audio/video stream. In order to configure the GXV3350 with the door system from the phone side, users need to go under GXV3350 Web GUIValue-added ServiceValue-added Service. Please, refer to the GXV3350 Administration Guide for more details about Value-added Service configuration.
CONNECT TO NETWORK AND DEVICES The GXV3350 supports a variety of network connections (Ethernet, Wi-Fi) and device connections, including EHS headset (Plantronics), USB and Bluetooth device. Users can connect the GXV3350 and transfer files from/to the GXV3350 using a USB connection or Bluetooth. Ethernet Ethernet connection is turned on as DHCP by default.
3. Touch Network. 4. Touch Wi-Fi Settings. 5. A list of Wi-Fi networks will be displayed as scanning result. Tap on the SSID and enter the correct password information to connect to the selected Wi-Fi network. 6. The phone will start connecting to the Wi-Fi. The status bar will show Wi-Fi signal strength. 7. Once it's added and the password is remembered, the GXV3350 will connect to it again when the SSID is within the range. Figure 140: GXV3350 Connect to Wi-Fi 8.
Figure 141: GXV3350 Connect to Wi-Fi-Show Advanced Options 9. If there is a need to modify the saved Wi-Fi network setting, the end user should tap and long press the SSID bar in the Wi-Fi setting page. The system will pop up a prompt and then users need to tap on “Modify Network”. Then, the phone system will pop up a new window to allow user to check the Wi-Fi parameters and change the setting by checking the “Advanced options” at the bottom. 10.
Wi-Fi Settings Shortcut Users can enter the Wi-Fi settings by sliding the Status Bar, then long press on the Wi-Fi icon. Figure 143: Wi-Fi Settings Shortcut -OrPress the letter under Wi-Fi icon this will show the list of the Wi-Fi networks detected. Press “More Settings” to access the Wi-Fi settings. Figure 144: Wi-Fi Shortcut - Wi-Fi List For more information about how to use Wi-Fi on the GXV3350, please refer to the link below: http://www.grandstream.
Bluetooth Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security. The GXV3350 supports Bluetooth, version 4.2 + EDR.
2. Turn on Bluetooth. 3. Tap Additional settings and select “Visible to nearby Bluetooth devices” to make the GXV3350 phone visible to all nearby Bluetooth devices. 4. The GXV3350 scans and displays the IDs of all available Bluetooth devices in range. If the device you would like to pair with does not show up in the list (available devices), ensure that the other device is turned on and set to be discoverable. 5. If the GXV3350 stops scanning before the other device is ready, press button to scan again.
Figure 146: Bluetooth Settings Shortcut -OrPress the letter under Bluetooth icon this will show the list of the paired devices. Press “More Settings” to access the Bluetooth settings. Figure 147: Bluetooth Setting shortcut 2 For more information about Bluetooth feature on the GXV3350, please refer to the link below: http://www.grandstream.com/sites/default/files/Resources/gxv3275_bluetooth_guide_1.pdf P a g e | 138 GXV3350 User Guide Version 1.0.1.
EHS Headset The GXV3350 supports normal RJ9 headset and EHS headset. To use Plantronics EHS headset: 1. Go to the GXV3350 Home screen Settings Basic Peripherals: enable option “Plug RJ9/EHS headset” 2. Connect EHS Headset to the GXV3350. Insert headset connector into the RJ9 headset port on the back of GXV3350.
Figure 149: USB Headset Connected In the calling page, user can press on the Headset button (shown in figure below) when plugging in USB headset to enable USB headset. The status bar shows the icon modified indicating that the USB headset is being used for speaking. Figure 150: USB Headset Used for Call During the call, users can tap on “Headset” to toggle between Speaker and USB Headset. USB The GXV3350 supports USB connection with USB storage devices.
1. Insert an USB storage device into USB port at the back of the GXV3350. 2. It will take a few seconds for the GXV3350 to prepare the connection. Then the USB storage icon will show on the status bar. 3. To access USB storage, go to GXV3350 MENUFile Manager USB. Tap on it to access and manage your data. Figure 151: USB Storage Device Connected to GXV3350 P a g e | 141 GXV3350 User Guide Version 1.0.1.
EMERGENCY CALL Users could configure Emergency Call Numbers on GXV3350 Web GUI System ApplicationContactsGeneral Settings, in order to still being able to call those numbers even when the phone is locked. Emergency call interface can be accessed by tapping on “EMERGENCY” under the GXV3350 locked screen.
Note: The GXV3350 is not pre-configured to support or carry emergency calls to any type of hospital, law enforcement agency, medical care unit (“Emergency Service(s)”) or any other kind of Emergency Service. You must make additional arrangements to access Emergency Services. It is your responsibility to purchase SIP-compliant Internet telephone service, properly configure the GXV3350 to use that service, and periodically test your configuration to confirm that it works as you expect.
EXPERIENCING THE GXV3350 APPLICATION PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.