User Guide
Quick User Guide
For detailed information, please consult
GXV3480 User Manuals available at:
www.grandstream.com
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All rights reserved.
Reproduction or transmittal of the entire or any part,
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of Grandstream Networks, Inc. is not permitted.
Information in this document is subject to change
without notice.
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Under Dial Screen or during a call, tap on “Media Channel” in
order to show the available audio channels:
• Select “3.5mm Earphone” to use earphone once the
earphone is connected to the 3.5mm headset port.
• Select “RJ9 Headset” to use headset once the headset is
connected to the RJ9 port.
• Select “USB Headset” to use the device connected to your
phone via USB as a media channel.
• Select “Bluetooth” to use the device connected to your
phone via Bluetooth as a media channel.
• Select “Speaker” to use speaker. Or tap on the
Speakerphone icon on the dial screen.
• Select “Handset” or take handset off hook to use the
handset.
1) Take the handset off hook, or tap on telephone icon
from idle screen.
2) Select your account on the top left panel from the dial
screen
3) Dial the target number (or IP address)
4) Dial out :
• Tap on icon to make an audio call
• Or Tap on icon to make a video call.
1) Take the handset off hook, or tap on telephone icon
from idle screen. A list of dialed calls will be displayed on
the left side of the dial pad.
2) Tap on the number you would like to select for redial. Each
number you select will be automatically added to the dial
screen
3) Tap on the call icon to make either an audio or a video call.
• When GXV3480 rings, options
“Video”, “Audio” and “Reject” will be showing on the
incoming call screen.
• When GXV3480 rings, two options
will show, “Answer” (Audio) or “Reject”.
• If a call is not answered, a missed call dialog
prompt will be displaying the call details on the idle screen.
• When there is another incoming call during an active call,
users will hear a call waiting tone, while the LCD will show
the new call on the left side of the ongoing call screen.
• Similar to single incoming call, if the incoming call is video
call, users can choose to Audio Answer or to Video Answer.
• Once the new call is answered, the current active call will be
placed on hold. If the new call is rejected by tapping on
"Reject" softkey, the current active call will not be
interrupted.
: During the acve call, press sokey under “More” →”Hold”
: To resume the call, press “Unhold” sokey on the boom of
the screen.
End a call by tapping on “End” icon . Or hanging up handset of
the phone. Or the hang button from the headset if supported.
1) On ringing phase, tap on the “Transfer” Softkey displayed on
the right of the ringing screen. Or, during an active call, tap on
"More" →"Transfer" to bring up the transfer screen .
2) Select transfer mode as "Blind" in the upper left of the transfer
screen.
3) Enter the digits and tap on "Transfer" softkey.
4) The GXV3480 will transfer the call then hang up.
1) During the active call, tap on "More" →"Transfer" to bring up
the transfer screen.
2) Select transfer mode as "Attended" by tapping in the transfer
mode softkey in the upper left.
3) Enter the transfer target number, and then press the green
"Transfer" softkey on the right.
4) Before transfer target answers the call, GXV3480 user hears
the ringback tone and a dialog will prompt on the screen with
“Transfer Now” and “Cancel” options:
- Tap on "Cancel" to cancel the transfer.
- Tap on “Transfer now” to force a blind transfer.
5) After transfer target answers the call, a prompt will show,
asking to complete the transfer with “OK”, “Split” and “Cancel”
options:
• If the user simply hangs up or taps on “OK” softkey, the call will
be transferred, and GXV3480 will hang up.
• If the user taps on "Split" softkey to separate the calls, the user
will keep talking to the second established call while the first
call is still on hold.
• Tapping on “Cancel” will terminate the first call and unhold the
initial call.
The GXV3480 supports up 12-way HD audio conferencing and 3-
way 1080p 30fps HD video capability.
•
1) On the dial screen, enter the extension number then press to
initiate either an audio or video call from the left panel.
2) Users can dial another number by pressing "Invite” then
add a new member to the ongoing conference.
•
1) When the phone is on call screen, tap on "Conference"
softkey .
2) Enter the new target number, then press on “Join Conference”.
the conference screen will show automatically after the target
answers the call.
•
1) On idle screen, press conference softkey .
2) Tap on to add members to the conference.
3) Once compleng the member selecon, tap on “Join Conference”.
: Users can configure “Auto Conference Mode” by enable it from the
GXV3480 Web GUI under: Phone Settings → Call Settings. Then, when
there are multiple calls, a “Conference” button will show to allow
establishing conference with all parties.
• Tap on the participant (number) to show hang up icon
Tap on “End” softkey to disconnect all the parties from the
conference.
When there is a new voicemail, the MWI LED will blink in red on the
upper right corner of the GXV3480 and the voicemail icon will
show up in the status bar.
1) Go to Voicemail application from the LCD Menu. All the
registered accounts and the number of voicemails are displayed
there.
2) Tap on the account to dial into the voicemail box. Then follow
the Interactive Voice Response (IVR) for the message retrieval
process.
: The Voicemail User ID can be set for each SIP Account from Web
GUI→AccountX→Call Settings: "Voice Mail Access Number".
During an active call, tap on the “Mute” softkey to mute the call
and press the “Unmute” softkey to resume audio.
1) Touch and drag the status bar down on the GXV3480 idle
screen.
2) Tap on the DND icon to enable it. The status bar shows
a red icon indicating DND is on.
3) Tap again the DND icon to turn it off.
• Press key to decrease the volume.
• Press key to increase the volume.
To access GXV3480 contacts from idle screen, tap on contacts
icon in the right panel.
1) To access the Call History, tap on call log icon in idle
screen.
2) Users can select a call history entry to call. The phone will
use the same account as previously dialed out.
3) For each call history entry, users could tap on the entry to
access the details.
During an active call press “More” softkey then press the “Record”
Softkey to start recording the call, Once finished recording the call,
press the “Stop Recording” softkey .
The GXV3480 has a built-in camera. Scroll the wheel up/down
on the back of the camera to adjust camera angle during the
video call.
The GXV3480 allows users to switch among handset, speak-
er or headset (RJ9 headset, 3.5mm earphone, Plantronics
EHS headset and Bluetooth headset) or USB headset
(GUV3005/GUV3000 ...) from the dial/call screen.