User Manual

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GXP16XX User Guide
Shared Call Appearance (SCA)
The GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 phone supports shared call
appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and
provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming
call designated for the SCA group, all of the members of the group will be notified of an incoming call and
will be able to answer the call from the phone with the SCA extension registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the
line and places an outgoing call, and all the users of this group will not be able to seize the line until the line
goes back to an idle state or when the call is placed on hold (with the exception of when multiple call
appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member
of the group places the call on public hold, the other users of the SCA group will be notified of this by the
red-flashing button and they will be able to resume the call from their phone by pressing the line button.
However, if this call is placed on private-hold, no other member of the SCA group will be able to resume
that call.
To enable shared call appearance, the user would need to register the shared line account on the phone.
In addition, they would need to navigate to "Settings"->"Programmable Keys" on the Web UI and set the
line key mode as "Shared Line". If the user requires more shared call appearances, the user can configure
multiple line buttons to be "shared line" buttons associated with the account.
Call Features
The GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 supports traditional and advanced
telephony features including caller ID, caller ID with caller Name, call forward and etc.
Table 10: GXP1610/GXP1615/GXP1620/GXP1625/GXP1628/GXP1630 Call Features
*30
Anonymous Calls (for all subsequent calls)
• Dial *30.
*31
Cancel Anonymous (for all subsequent calls)
• Dial *31.
*50
Enable Call Waiting (for all subsequent calls)
• Dial *50.
Note: The subsequent incoming call will hear a busy tone other than enter call waiting
when the current call is in active.
*51
Disable Call Waiting (for all subsequent calls)
• Dial *51.
*67
Selective Anonymous Call (per Call).