Grandstream Networks, Inc.
COPYRIGHT ©2018 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.
GNU GPL INFORMATION UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download UCM6200 Series User Manual Version 1.0.16.
Table of Content DOCUMENT PURPOSE........................................................................... 23 CHANGE LOG ......................................................................................... 24 Firmware Version 1.0.16.20................................................................................................................ 24 Firmware Version 1.0.16.18................................................................................................................
Web GUI Languages .................................................................................................................. 43 Save and Apply Changes............................................................................................................ 43 Make Your First Call ........................................................................................................................... 44 SYSTEM SETTINGS .............................................................................
Uploading Devices List ....................................................................................................................... 98 Managing discovered devices: ........................................................................................................... 98 Global configuration ............................................................................................................................ 99 Global policy................................................................
Create/Edit SLA Station .................................................................................................................... 182 Sample Configuration ....................................................................................................................... 183 CALL ROUTES ...................................................................................... 185 Outbound Routes ......................................................................................................
Configure Voicemail Group............................................................................................................... 225 RING GROUP......................................................................................... 227 Configure Ring Group ....................................................................................................................... 227 Remote Extension in Ring Group ..........................................................................................
BLF AND EVENT LIST........................................................................... 269 BLF ................................................................................................................................................... 269 Event List .......................................................................................................................................... 269 DIAL BY NAME ......................................................................................
SIP SETTINGS ....................................................................................... 301 SIP Settings/General ........................................................................................................................ 301 SIP Settings/MISC ............................................................................................................................ 301 SIP Settings/Session Timer .......................................................................................
PBX Status ....................................................................................................................................... 335 Trunks ....................................................................................................................................... 336 Extensions................................................................................................................................. 337 Interfaces Status ....................................................
Restore Configuration from Backup File ................................................................................... 377 System Cleanup/Reset ..................................................................................................................... 378 Reset and Reboot ..................................................................................................................... 378 Cleaner ...............................................................................................
Table of Tables Table 1: Technical Specifications ........................................................................................................................ 30 Table 2: UCM6200 Equipment Packaging .......................................................................................................... 33 Table 3: LCD Menu Options ................................................................................................................................
Table 39: IAX Extension Configuration ParametersSpecific Time................................................................. 138 Table 40: FXS Extension Configuration ParametersBasic Settings .............................................................. 138 Table 41: FXS Extension Configuration ParametersMedia ........................................................................... 140 Table 42: FXS Extension Configuration ParametersFeatures ........................................................
Table 80: DISA Settings .................................................................................................................................... 265 Table 81: Emergency Numbers Parameters ..................................................................................................... 267 Table 82: Callback Configuration Parameters................................................................................................... 268 Table 83: Event List Settings .............................
Table 121: User ManagementCreate New User ............................................................................................ 361 Table 122: Change Binding Email option .......................................................................................................... 366 Table 123: Operation Log Column Header ....................................................................................................... 368 Table 124: Network Upgrade Configuration ..................................
Figure 30: Fail2ban Settings ............................................................................................................................... 66 Figure 31: SSH Access ....................................................................................................................................... 67 Figure 32: LDAP Server Configurations .............................................................................................................. 69 Figure 33: Default LDAP Phonebook DN ..
Figure 71: Template Management .................................................................................................................... 112 Figure 72: Upload Model Template Manually .................................................................................................... 113 Figure 73: Create New Device .......................................................................................................................... 114 Figure 74: Manage Devices ...............................
Figure 112: PIN Members ................................................................................................................................. 190 Figure 113: Outbound PIN ................................................................................................................................ 190 Figure 114: CDR Record ...................................................................................................................................
Figure 153: Call Queue Switchboard ................................................................................................................ 243 Figure 154: Edit Pickup Group .......................................................................................................................... 245 Figure 155: Edit Pickup Feature Code .............................................................................................................. 246 Figure 156: Music On Hold Default Class ...........
Figure 194: Download Recording File from Recording Files Page ................................................................... 289 Figure 195: Record New Custom Prompt ......................................................................................................... 292 Figure 196: Upload Custom Prompt ................................................................................................................. 293 Figure 197: Download All Custom Prompt .........................................
Figure 235: System StatusResource Usage ................................................................................................. 341 Figure 236: System EventsAlert Events Lists: Disk Usage ........................................................................... 342 Figure 237: System EventsAlert Events Lists: External Disk Usage............................................................. 343 Figure 238: System EventsAlert Events Lists: Memory Usage ..........................................
Figure 276: Data Sync ...................................................................................................................................... 376 Figure 277: Restore UCM6200 from Backup File ............................................................................................. 377 Figure 278: Reset and Reboot .......................................................................................................................... 378 Figure 279: Cleaner ................................
DOCUMENT PURPOSE This document describes UCM6200 series specifications, features and will help you to configure your system via Web GUI menu to fully manipulate the supported features. The intended audiences of this document are device administrators. To learn more about UCM6200 series features, please http://www.grandstream.com/support to download available how-to guides.
CHANGE LOG This section documents significant changes from previous versions of the UCM6200 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.16.20 • Added an option to enable/disable remote voicemail access function. [Voicemail Remote Access] Firmware Version 1.0.16.18 • Added support for emergency calls.
• Added Queue Log Cleaner. [Cleaner] • Added operation logs details and remarks. [Operation Log] • Added extension level voicemail-to-Email setting. [Send Voicemail to Email] [Keep Voicemail after Emailing] • Added support for reset certificate. [Reset Certificates] • Added support for GXP21xx color phone queue login/logout softkey. [Enable Agent Login] • Added support to add comments to inbound/outbound route patterns.
• Added support for Call Queue position announcement. [Call Center Settings and enhancements] • Added support for Call Queue Statistics. [Queue Statistics] • Added support for Call Queue Auto-Fill. [Queue Auto fill enhancement] • Added switchboard for call queue monitoring. [Switchboard] • Added ability to restore blind transfer call to transferrer. [Allow callback when blind transfer fails] • Added support for external disk cleaner.
• Added support for Custom Call-Info for Auto Answer. [Custom Call-info for Auto Answer] • Added support for DND Whitelist. [Do Not Disturb] • Add the Field Description on Softkey, Line keys and MPK from Zero Config. • Added support to select interval for numbers on Batch add extension. [Extension Interval] • Added support for Batch Add CallerID Number. [CallerID Number] • Added support for Search Extensions Using CallerID Name. • Added support to Enable/Disable Inbound and Outbound Route.
Firmware Version 1.0.11.27 • Added ability to sort extension status on Web GUI. • Added one click enable / disable feature code. [Feature Codes] • Added Uruguay time zone support. [Auto time updating] • Added distinctive ring tone support. [Configure Call Queue] [Configure IVR] [Create New SIP Extension] • Added special character support for SFTP client account. [Data Sync] • Added destination directory support for data sync. [Data Sync] • Added ring group music on hold.
WELCOME Thank you for purchasing Grandstream UCM6200 series IP PBX appliance. The UCM6200 series IP PBX appliance is designed to bring enterprise-grade voice, video, data, and mobility features to small-to-medium businesses (SMBs) in an easy-to-manage fashion.
PRODUCT OVERVIEW Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for UCM6200 series. Table 1: Technical Specifications Interfaces Analog Telephone FXS • 2 ports (both with lifeline capability in case of power outage) Ports • Supports 2 REN per each FXS port.
Network Protocols Disconnect Methods TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS, LADP Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone Security Media SRTP, TLS, HTTPS, SSH Physical Universal Power Supply Dimensions Environmental Mounting Weight • Output: 12VDC, 1.5A • Input: 100-240VAC, 50-60Hz • UCM6202/6204: 226mm (L) x 155mm (W) x 34.
SIP Devices Conference Rooms • UCM6202/6204 up to 500 registered SIP endpoints. • UCM6208 up to 800 registered SIP endpoints.
INSTALLATION Before deploying and configuring the UCM6200 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6200 series.
Figure 2: UCM6202 Back View To set up the UCM6202, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6202. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6202. Insert the main plug of the power adapter into a surge-protected power outlet. 4. Wait for the UCM6202 to boot up.
Figure 4: UCM6204 Back View To set up the UCM6204, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6204. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6204. Insert the main plug of the power adapter into a surge-protected power outlet. 4. Wait for the UCM6204 to boot up.
8 x FXO Port USB Port SD Card Slot LED Indicators Navigation Keys LCD 2 x FXS Port Figure 5: UCM6208 Front View LAN Port DC 12 V Reset Wan Port Port Wan Ground Figure 6: UCM6208 Back View Safety Compliances The UCM6200 series IP PBX complies with FCC/CE and various safety standards. The UCM6200 power adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6200 package only.
GETTING STARTED The UCM6200 series provides LCD interface, LED indication and Web GUI configuration interface. • The LCD displays hardware, software and network information. Users could also navigate in the LCD menu for device information and basic network configuration. • The LED indication at the front of the device provides interface connection and activity status. • The Web GUI gives users access to all the configurations and options for UCM6200 series setup.
Table 3: LCD Menu Options View Events Device Info Network Info Network Menu • Critical Events • Other Events • Hardware: Hardware version number • Software: Software version number • P/N: Part number • WAN MAC: WAN side MAC address • LAN MAC: LAN side MAC address • Uptime: System up time • WAN Mode: DHCP, Static IP, or PPPoE • WAN IP: IP address • WAN Subnet Mask • LAN IP: IP address • LAN Subnet Mask • WAN Mode: Select WAN mode as DHCP, Static IP or PPPoE • Static Route Re
Web Info SSH Switch • Protocol: Web access protocol. HTTP or HTTPS. By default, it's HTTPS • Port: Web access port number. By default, it's 8089 • Enable SSH: Enable SSH access. • Disable SSH: Disable SSH access. By default, the SSH access is disabled. Use the LED Indicators The UCM6200 has LED indicators in the front to display connection status. The following table shows the status definitions.
Use the Web GUI Access Web GUI The UCM6200 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE, Mozilla Firefox, Google Chrome. Figure 7: UCM6202 Web GUI Login Page To access the Web GUI: 1. Connect the computer to the same network as the UCM6200. 2. Ensure the device is properly powered up and shows its IP address on the LCD. 3.
For example, if the LCD shows 192.168.40.167, please enter the following in your web browser: https://192.168.40.167:8089 4. Enter default administrator username “admin” and password. Note: Units manufactured starting January 2017 have a unique random password printed on the sticker located on the back of the unit. It is highly recommended to change the default password after login for the first time. Older units have default password “admin”.
Setup Wizard When the user logs in the UCM6200 Web GUI for the first time, a setup wizard will guide the user to set up basic configuration. Configurations in setup wizard includes: Time zone, Change password, Network settings, Extensions, Trunk and routes. Figure 9: UCM6200 Setup Wizard Users can disable the Extension Range during configuration on the Extensions. During the wizard, the user can quit the setup wizard at any time to start over with manual configuration.
• Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. • CDR: View call statistics and download CDR and call recordings. • Value-added Features: Zero Config, enable CTI server, CRM, PMS WebRTC. Web GUI Languages Currently the UCM6200 series Web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German etc.
Make Your First Call Power up the UCM6200 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6200 Web GUI, go to Extension/TrunkExtensions. 2. Click on to create a new extension. You will need User ID, Password and Voicemail Password information to register and use the extension later. 3. Register the extension on your phone with the SIP User ID, SIP server and SIP Password information.
SYSTEM SETTINGS This section explains configurations for system-wide parameters on the UCM6200. System settings are under “System Settings” tab on UCM6200 Web GUI. System settings include User Management, Network Settings, Firewall/Security Settings, Change Password, LDAP server, HTTP server, Email settings, Time Settings, NTP Server, Recordings Storage and Login Timeout settings.
IPv4 Address Preferred DNS Enter the preferred DNS server address. If Preferred DNS is used, UCM will try to use it Server as Primary DNS server. WAN (when "Method" is set to "Route") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. Subnet Mask Enter the subnet mask address for static IP settings. The default setting is 255.255.0.0.
DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Layer 2 QoS 802.1Q/VLAN Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 0. Tag Layer 2 QoS 802.1p Priority Assign the priority value of the layer 2 QoS packets for LAN port. The default value is 0.
LAN (when Method is set to "Route") Select Disable, Auto or DHCPv6. DHCP Server Disable: the DHCPv6 server is disabled. Auto: Stateless address auto configuration using NDP protocol. DHCPv6: Stateful address auto configuration using DHCPv6 protocol. DHCP Prefix DHCP prefixlen Enter DHCP prefix. (Default is 2001:db8:2:2::) Enter the Prefix length for static settings. Default is 64 DNS Server 1 Enter the DNS server 1 address for static settings.
Figure 11: UCM6202 Network Interface Method: Route • Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as room for PC connection. Figure 12: UCM6202 Network Interface Method: Switch UCM6200 Series User Manual Version 1.0.16.
• Method: Dual Both WAN port and LAN port are used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. Figure 13: UCM6202 Network Interface Method: Dual DHCP Client List This feature can bind MAC to IP addresses on the LAN port when UCM6200 is set to Route mode.
Figure 15: Add MAC Address Bind User needs to set the device MAC address and the IP that will be bound to it (the IP address needs to be within the UCM6200 DHCP range). To bind a batch of listed MAC addresses, user needs to check first the MAC addresses to bind and click on . A confirmation popup will be shown, click to bind the addresses. Figure 16: Batch Add MAC Address Bind After Clicking “OK” to confirm the binding, the “Bind Status” will change from “Unbind” to “Binding”. 802.1X IEEE 802.
Figure 17: UCM6200 Using 802.1X as Client Figure 18: UCM6200 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6200. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server. If “EAP-TLS” or “EAP-PEAPv0/MSCHAPv2” is used as the 802.1X mode, users will also need to upload 802.1X CA Certificate and 802.1X Client Certificate, which should be also generated from the RADIUS server.
Table 7: UCM6200 Network Settings802.1X Select 802.1X mode. The default setting is "Disable". The supported 802.1X mode are: 802.1X Mode • EAP-MD5 • EAP-TLS • EAP-PEAPv0/MSCHAPv2 Identity Enter 802.1X mode Identity information. MD5 Password Enter 802.1X mode MD5 password information. 802.1X Certificate Select 802.1X certificate from local PC and then upload. 802.1X Client Certificate Select 802.1X client certificate from local PC and then upload.
Configure the IPv4 or IPv6 gateway address so that the UCM6200 can reach the Gateway destination via this gateway. Gateway address is optional. Example: 192.168.40.5 or 2001:740:D::1 Specify the network interface on the UCM6200 to reach the destination using the Interface static route. LAN interface is eth0; WAN interface is eth1. Static routes configuration can be reset from LCD menuNetwork Menu. The following diagram shows a sample application of static route usage on UCM6204.
In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6204. Therefore, we need configure a static route on the UCM6204 so that the phones in isolated networks can make calls between each other. Figure 20: UCM6204 Static Route Configuration Port Forwarding The UCM network interface supports router function which provides users the ability to do port forwarding.
Specify the LAN port number or a range of LAN ports. Note: LAN Port When it is set to a range, WAN port and LAN port must be configured with the same range, such as WAN port: 1000-1005 and LAN port: 1000-1005, and access from WAN port will be forwarded to the LAN port with the same port number, for example, WAN port 1000 will be port forwarding to LAN port 1000. Protocol Type Select protocol type "UDP Only", "TCP Only" or "TCP/UDP" for the forwarding in the selected port.
Figure 22: UCM6200 Port Forwarding Configuration This will allow users to access the GXP2160 Web GUI from public side, by typing in public IP address (example: 1.1.1.1:8088). Figure 23: GXP2160 Web Access using UCM6202 Port Forwarding OpenVPN OpenVPN settings allow the users to configure UCM6200 to use VPN features, the following table gives details about the various options in order to configure the UCM as OpenVPN Client. UCM6200 Series User Manual Version 1.0.16.
Table 10: UCM6200 System SettingsNetwork SettingsOpenVPN Enable Enable / Disable the OpenVPN feature. Server Address Configures the hostname/IP and port of the server. For example: 192.168.1.2:22 Server Protocol Specify the protocol user, user should use the same settings as used on the server Use the same setting as used on the server. Device Mode Dev TUN: Create a routed IP tunnel. Dev TAP: Create an Ethernet tunnel. User Compress tunnel packets using the LZO algorithm on the VPN link.
DDNS Settings DDNS setting allows user to access UCM6200 via domain name instead of IP address. The UCM supports DDNS service from the following DDNS provider: • dydns.org • noip.com • freedns.afraid.org • zoneedit.com • oray.net Here is an example of using noip.com for DDNS. 1. Register domain in DDNS service provider. Please note the UCM6200 needs to have public IP access. Figure 25: Register Domain Name on noip.com 2.
Figure 26: UCM6200 DDNS Setting 3. Now you can use domain name instead of IP address to connect to the UCM6200 Web GUI. Figure 27: Using Domain Name to Connect to UCM6200 UCM6200 Series User Manual Version 1.0.16.
Security Settings The UCM6200 provides users firewall security configurations to prevent certain malicious attack to the UCM6200 system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose. The UCM6200 also provides Fail2ban feature for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. To configure firewall settings in the UCM6200, go to Web GUISystem SettingsSecurity Settings page.
Table 12: Typical Firewall Settings Ping Defense Enable If enabled, ICMP response will not be allowed for Ping request. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN (UCM6200) interface. Allows the UCM6200 to handle excessive amounts of SYN packets from one source and keep the web portal accessible. There are two options available and only one of these options may be enabled at one time. • UCM6200.
Figure 28: Create New Firewall Rule Table 13: Firewall Rule Settings Rule Name Specify the Firewall rule name to identify the firewall rule. Select the action for the Firewall to perform. Action • ACCEPT • REJECT • DROP Select the traffic type. • Type IN If selected, users will need specify the network interface "LAN" or "WAN" (for UCM6200) for the incoming traffic. • OUT Select the service type.
Save the change and click on "Apply" button. Then submit the configuration by clicking on "Apply Changes" on the upper right of the web page. The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination and operation. More operations below: • Click on to edit the rule. • Click on to delete the rule. Dynamic Defense Dynamic defense is supported on the UCM6200 series.
• Since IP range 192.168.5.100-192.168.5.200 is in whitelist, if a host initiates more than 20 TCP connections to the UCM6200 within 1 minute, it will not be added into UCM6200 blacklist. It can still establish TCP connection with the UCM6200. Figure 29: Configure Dynamic Defense Fail2ban Fail2Ban feature on the UCM6200 provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE.
Figure 30: Fail2ban Settings Table 15: Fail2Ban Settings Global Settings Enable Fail2Ban. The default setting is disabled. Please make sure both "Enable Enable Fail2Ban Fail2Ban" and "Asterisk Service" are turned on to use Fail2Ban for SIP authentication on the UCM6200. Banned Duration Configure the duration (in seconds) for the detected host to be banned. The default setting is 600. If set to 0, the host will be always banned. UCM6200 Series User Manual Version 1.0.16.
Max Retry Duration MaxRetry Within this duration (in seconds), if a host exceeds the max times of retry as defined in "MaxRetry", the host will be banned. The default setting is 600. Configure the number of authentication failures during "Max Retry Duration" before the host is banned. The default setting is 5. Configure IP address, CIDR mask or DNS host in the whitelist. Fail2Ban will not Fail2Ban Whitelist ban the host with matching address in this list. Up to 5 addresses can be added into the list.
LDAP Server The UCM6200 has an embedded LDAP server for users to manage corporate phonebook in a centralized manner. • By default, the LDAP server has generated the first phonebook with PBX DN "ou=pbx,dc=pbx,dc=com" based on the UCM6200 user extensions already. • Users could add new phonebook with a different Phonebook DN for other external contacts. For example, "ou=people,dc=pbx,dc=com". • All the phonebooks in the UCM6200 LDAP server have the same Base DN "dc=pbx,dc=com".
Figure 32: LDAP Server Configurations The UCM6200 LDAP server supports anonymous access (read-only) by default. Therefore, the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.
Figure 34: Default LDAP Phonebook Attributes LDAP Phonebook Users could use the default phonebook, edit the default phonebook, add new phonebook, import phonebook on the LDAP server as well as export phonebook from the LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com" displayed on the LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts information will need to be modified via Web GUIExtension/TrunkExtensions first.
Figure 36: Add LDAP Phonebook Configure the "Phonebook Prefix" first. The "Phonebook DN" will be automatically filled in. For example, if configuring "Phonebook Prefix" as "people", the "Phonebook DN" will be filled with "ou=people,dc=pbx,dc=com". Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook.
The file to be imported must be a CSV, VCF or XML file with UTF-8 encoding. Users can open the file with Notepad and save it with UTF-8 encoding. Here is how a sample file looks like. Please note “Account Number” and “Phonebook DN” fields are required. Users could export a phonebook file from the UCM6200 LDAP phonebook section first and use it as a sample to start with.
• Export phonebook to your computer from UCM6200 LDAP server Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV, VFC or XML file for the users to add more contacts in it and import to the UCM6200 again. Figure 41: Export Selected LDAP Phonebook LDAP Client Configurations The configuration on LDAP client is useful when you use other LDAP servers.
Figure 42: LDAP Client Configurations To configure Grandstream IP phones as the LDAP clients for UCM, please refer to the following example: • Server Address: The IP address or domain name of the UCM6510 • Base DN: dc=pbx,dc=com • User Name: Please leave this field empty • Password: Please leave this field empty • LDAP Name Attribute: CallerIDName Email Department FirstName LastName • LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax • LDAP Number Filter: (AccountNumber=%) • L
Figure 43: GXP2170 LDAP Phonebook Configuration HTTP Server The UCM6200 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under Web GUISystem SettingsHTTP Server.
Table 16: HTTP Server Settings Enable or disable redirect from port 80. On the PBX, the default access Redirect From Port 80 protocol is HTTPS and the default port number is 8089. When this option is enabled, the access using HTTP with Port 80 will be redirected to HTTPS with Port 8089. The default setting is "Enable". Select HTTP or HTTPS. The default setting is "HTTPS". This is also the Protocol Type protocol used for zero config when the end point device downloads the config file from the UCM6200.
To configure the UCM6200 to update time automatically, go to Web GUISystem SettingsTime SettingsAuto Time Updating. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: The configurations under Web GUISettingsTime SettingsAuto Time Updating page require reboot to take effect.
M4.1.0,M11.1.0 The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec). The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday…). Normally 1, 2, 3, 4 are used. If 5 is used, it means the last iteration of the weekday. The 3rd number indicates weekday: 0,1,2,..,6 ( for Sun, Mon, Tues, ... ,Sat). Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November.
Office Time On the UCM6200, the system administrator can define "office time", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure office time, go to Web GUISystem SettingsTime SettingsOffice Time. Click on "Create New Office Time" to create an office time. Figure 45: Create New Office Time Table 18: Create New Office Time Start Time Configure the start time for office hour.
Figure 46: SettingsTime SettingsOffice Time • Click on to edit the office time. • Click on to delete the office time. • Click on "Delete Selected Office Times" to delete multiple selected office times at once. Holiday On the UCM6200, the system administrator can define "holiday", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure holiday, go to Web GUISystem SettingsTime SettingsHoliday.
Table 19: Create New Holiday Name Specify the holiday name to identify this holiday. Holiday Memo Create a note for the holiday. Month Select the month for the holiday. Day Select the day for the holiday. Show Advanced Options Week Check this option to show advanced options. If selected, please specify the days as holiday in one week below. Select the days as holiday in one week. Enter holiday "Name" and "Holiday Memo" for the new holiday. Then select "Month" and "Day".
Email Email settings The Email application on the UCM6200 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail (Voicemail-To-Email) etc. The configuration parameters can be accessed via Web GUISystem SettingsEmail SettingsEmail Settings. Table 20: Email Settings TLS Enable Enable or disable TLS during transferring/submitting your Email to another SMTP server. The default setting is "Yes". Select Email type. • MTA: Mail Transfer Agent.
Figure 49: UCM6200 Email Settings Once the configuration is finished, click on "Test". In the prompt, fill in a valid Email address to send a test Email to verify the Email settings on the UCM6200. Email Templates The Email templates on the UCM6200 can be used for email notification the configuration parameters can be accessed via Web GUISettingsEmail SettingsEmail Templates. UCM6200 Series User Manual Version 1.0.16.
Figure 50: Email Templates Press on to upload pictures to be used on email templates. Press to reset all email templates to default ones. To configure the email template, click the button under Options column, and edit the template as desired. UCM6200 Series User Manual Version 1.0.16.
Figure 51: Conference Schedule Template - Users have the ability to preview mail sample by clicking on - Click on - Finally, users can click on . in order to restore the default email template. to upload a custom picture to the email template to display their own logo in the sent mails for example Email Send Log Under UCM Web GUISystem SettingsEmail SettingsEmail Send Log, users could search, filter and check whether the Email is sent out successfully or not.
Figure 52: Email Send log Table 21: Email Log Field Description Start Time Enter the start time for filter End Time Enter the end time for filter Receivers Enter the email recipient, while searching for multiple recipients, please separate then with comma and no spaces.
Email logs will be shown on bottom of the “Email Send Log” page, as shown on the following figure. Figure 53: Email Logs Recordings Storage The UCM6200 supports call recordings automatically or manually and the recording files can be saved in external storage plugged in the UCM6200 or on the UCM6200 locally. To manage the recording storage, users can go to UCM6200 Web GUIPBX SettingsRecordings Storage page and select whether to store the recording files in USB Disk, SD card or locally on the UCM6200.
Once “USB Disk” or “SD Card” is selected, click on “OK”. The user will be prompted to confirm to copy the local files to the external storage device. Figure 55: Recordings Storage Prompt Information Click on “OK” to continue. The users will be prompted a new dialog to select the categories for the files to be copied over.
- Queue: Copy the call queue recording files to the external device. - All: Copy all recording files to the external device. Google Service Settings Support UCM6200 now supports Google OAuth 2.0 authentication. This feature is used for supporting UCM6200 conference scheduling system. Once OAuth 2.0 is enabled, UCM6200 conference system can access Google calendar to schedule or update conference.
Figure 58: Google ServiceNew Project 2. Enable Calendar API from API Library. 3. Click “Credentials” on the left drop down menu to create new OAuth2.0 login credentials. Figure 59: Google ServiceCreate New Credential 4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. UCM6200 Series User Manual Version 1.0.16.
Figure 60: Google ServiceOAuth2.0 Login 6. Now UCM6200 is connected with Google Service. You can also configure the Status update, which refresh automatically your Google Calendar with the configured time (m). Note: Zero means disable. UCM6200 Series User Manual Version 1.0.16.
PROVISIONING Overview Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM6200 provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero-configuration manner by generating XML config file and having the phone to download it within LAN area.
Figure 61: Zero Config Configuration Architecture for End Point Device The configuration options in model layer and device layer have all the option in global layers already, i.e., the options in global layer is a subset of the options in model layer and device layer. If an option is set in all three layers with different values, the highest layer value will override the value in lower layer.
Figure 62: UCM6200 Zero Config • SIP SUBSCRIBE When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6200 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6200 and take the new configuration. • DHCP OPTION 66 Route mode need to be set to use this feature.
Figure 63: Auto Provision Settings Table 22: Auto Provision Settings Enable Zero Config Enable or disable the zero-config feature on the PBX. The default setting is enabled. By default, this is disabled. If disabled, when SIP device boots up, the UCM6200 will not send the SIP device the URL to download the config file and therefore the SIP device will not be automatically provisioned by the Enable Automatic Configuration Assignment UCM6200.
Click on the link "Zero Config Extension Segment" to specify the extension Zero Config Extension Segment range to be assigned if "Automatically Assign Extension" is enabled. The default range is 5000-6299. Zero Config Extension Segment range can be defined in Web GUIPBX SettingsGeneral SettingsGeneral pageExtension Preference section: "Auto Provision Extensions". If enabled, the extension list will be sent out to the device after receiving Enable Pick Extension the device's request.
Click on "Auto Discover" under Web GUIValue-added FeaturesZero ConfigZero Config, fill in the "Scan Method" and "Scan IP". The IP address segment will be automatically filled in based on the network mask detected on the UCM6200. If users need scan the entire network segment, enter 255 (for example, 192.168.40.255) instead of a specific IP address. Then click on "Save" to start discovering the devices within the same network.
Uploading Devices List Besides the built-in discovery method on the UCM, users could prepare a list of devices on .CSV file and upload it by clicking on the button , after which a success message prompt should be displayed. Users need to make sure that the CSV file respects the format as shown on the following figure and that the entered information is correct (valid IP address, valid MAC address, device model ..
From the main menu of zero config, users can perform the following operations: • Click on • Click on • Click on • Click on • Click on in order to access to the discovery menu as shown on [Discovery] section. to add a new device to zero config database using its MAC address. to delete selected devices from the zero-config database. to modify selected devices.
• Phone Settings: configure dial plan, call features, NAT, call progress tones and etc. • Contact List: configure LDAP and XML phonebook download. • Maintenance: configure upgrading, web access, Telnet/SSH access and syslog. • Network Settings: configure IP address, QoS and STUN settings. • Customization: customize LCD screen wallpaper for the supported models.
Table 24: Global Policy Parameters – Phone Settings Default Call Settings Dial Plan Configure the default dial plan rule. For syntax and examples, please refer to user manual of the SIP devices to be provisioned for more details. When enabled, “Do Not Disturb”, “Call Forward” and other call features can Enable Call Features be used via the local feature code on the phone. Otherwise, the ITSP feature code will be used.
Port Configure the LDAP server port. The default value is 389. This is the location in the directory where the search is requested to begin. Base DN User Name Password Number Filter Name Filter Version Example: • dc=grandstream, dc=com • ou=Boston, dc=grandstream, dc=com Configure the bind “Username” for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds. Configure the bind “Password” for querying LDAP servers.
Configures the display name when LDAP looks up the name for incoming Lookup Display Name call or outgoing call. It must be a subset of the LDAP Name Attributes. XML Phonebook Select the source of the phonebook XML server. • Disable Disable phonebook XML downloading. • Manual Once selected, users need specify downloading protocol HTTP, HTTPS or TFTP and the server path to download the phonebook XML Phonebook XML Server file. The server path could be IP address or URL, with up to 256 characters.
• Local USB Media If selected, the USB storage device needs to be plugged into the UCM6200 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory. • Local SD Card Media If selected, an SD card needs to be plugged into the UCM6200 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory. Upgrade via Server Path When URL is selected as firmware source, configure upgrade via TFTP, HTTP or HTTPS.
Web Server Port Configure the port for web access. The valid range is 1 to 65535. Security Enable Telnet/SSH access for the SIP end device. If the SIP end device Disable Telnet/SSH supports Telnet access, this option controls the Telnet access of the device; if the SIP end device supports SSH access, this option controls the SSH access of the device. Syslog Syslog Server Configure the URL/IP address for the syslog server. Syslog Level Select the level of logging for syslog.
Table 28: Global Policy Parameters – Customization Wallpaper Check this option if the SIP end device shall use 1024 x 600 resolution for the LCD screen wallpaper. • Screen Resolution 1024 x 600 Source Configure the location where wallpapers are stored. • File If “URL” is selected as source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as source, click to upload wallpaper file to the UCM6200.
Table 29: Global Policy Parameters – Communication Settings Email Settings Check this option to configure the email settings that will be sent to the provisioned phones: • Server IP address of the SMTP server • Port SMTP server port • From E-Mail address Email address • SMTP Settings Sender User Name User name of the sender • Password Recovery Email Email where recovered password will be sent • Alarm receive Email 1 Email address where alarms notifications will be sent • Alarm receive Email 1
Global Templates Global Templates can be accessed in Web GUIValue-added FeaturesZero ConfigGlobal Templates. Users can create multiple global templates with different sets of configurations and save the templates. Later on, when the user configures the device in Edit Device dialogAdvanced Settings, the user can select to use one of the global template for the device. Please refer to section [Manage Devices] for more details on using the global templates.
Figure 69: Edit Global Template The added options will show in the list. Users can then enter or select value for each option to be used in the global template. On the left side of each added option, users can click on template. On the right side of each option, users can click on to remove this option from the to reset the option value to the default value. Click on “Save” to save this global template.
Model configuration Model templates Model layer configuration allows users to apply model-specific configurations to different devices. Users could create/edit/delete a model template by accessing Web GUI, page Value-added FeaturesZero ConfigModel Templates. If multiple model templates are created and enabled, when the user configures the device in Edit Device dialogAdvanced Settings, the user can select to use one of the model template for the device.
The editing window for model template is shown in the following figure. In the “Options” field, enter the option name key word, the option that contains the key word will be listed. User could then select the option and click on “Add Option” to add it into the model template. Once added, the option will be shown in the list below. On the left side of each option, users can click on to remove this option from the model template.
• Click on to delete the model template or click on “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. Model Update UCM6200 zero config feature supports provisioning all models of Grandstream SIP end devices. Templates for most of the Grandstream models are built in with the UCM6200 already.
In case the UCM6200 is placed in the private network and Internet access is restricted, users will not be able to get packages by downloading and installing from the remote server. Model template package can be manually uploaded from local device through Web GUI. Please contact Grandstream customer support if the model package is needed for manual uploading.
Figure 73: Create New Device Manage Devices The device manually created or discovered from Auto Discover will be listed in the Web GUIValue-added FeaturesZero ConfigZero Config page. Users can see the devices with their MAC address, IP address, vendor, model etc. Figure 74: Manage Devices • Click on to access the Web GUI of the phone. • Click on to edit the device configuration. A new dialog will be displayed for the users to configure “Basic” settings and “Advanced” settings.
Figure 75: Edit Device A preview of the “Advanced” settings is shown in the above figure. There are five levels configurations as described in (1) (2) (3) (4) (5) below, with priority from the lowest to the highest. The configurations in all levels will take effect for the device. If there are same options existing in different level configurations with different value configured, the higher level configuration will override the lower level configuration.
(3) Default Model Template Default Model Template will be applied to the devices of this model. Default model template can be configured in model template under Web GUIValue-added FeaturesZero ConfigModel Templates page. Please see default model template option in [Table 31: Create New Model Template]. (4) Model Templates Select a model template to be used for the device and click on to add. Multiple global templates can be selected and users can arrange the priority by adjusting orders via and .
Figure 76: Edit Customize Device Settings Scroll down in the dialog to view and edit the device-specific options. If the users would like to add more options which are not in the pre-defined list, click on “Add New Field” to add a P value number and the value to the configuration. The following figure shows setting P value “P1362” to “en”, which means the display language on the LCD is set to English.
Figure 77: Add P Value in Customize Device Settings • Select multiple devices that need to be modified and then click on to batch modify devices. If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. UCM6200 Series User Manual Version 1.0.16.
Figure 78: Modify Selected Devices - Same Model If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. UCM6200 Series User Manual Version 1.0.16.
Figure 79: Modify Selected Devices - Different Models ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: Performing batch operation will override all the existing device configuration on the page.
Figure 80: Device List in Zero Config In this web page, users can also click on “Reset All Extensions” to reset the extensions of all the devices. Sample Application Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor. 3 of the 8 customer support members speak Spanish and the rest speak English. We could deploy the following configurations to provisioning the office phones for the customer support team. 1.
Figure 81: Zero Config Sample - Global Policy 3. Go to Web GUIValue-added FeaturesZero ConfigModel Templates, create a new model template “English Support Template” for GXP2140. Add option “Language” and set it to “English”. Then select the option “Default Model Template” to make it the default model template. 4. Go to Web GUIValue-added FeaturesZero ConfigModel Templates, create another model template “Spanish Support Template” for GXP2140. Add option “Language” and set it to “Español”.
5. After 9 devices are powered up and connected to the LAN network, use “Auto Discover” function or “Create New Device” function to add the devices to the device list on Web GUIValue-added FeaturesZero ConfigZero Config. 6. On Web GUIValue-added FeaturesZero ConfigZero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list. Click on to edit the device settings. 7.
Figure 83: Zero Config Sample - Device Preview 2 Select “Spanish Support Template” in “Model Template”. The preview of the device settings is displayed on the right side and we can see the language is set to “Español” since Model Template has the higher priority for the option “Language”, which overrides the value configured in default model template. 9. For the GXV3275 used by the customer support supervisor, select an available extension for account 1 on “Basic” settings and click on “Save”.
Figure 84: Zero Config Sample - Device Preview 3 10. Click on “Apply Changes” to apply saved changes. 11. On the Web GUIValue-added FeaturesZero ConfigZero Config page, click on to trigger the device to download config file from UCM6200. to send NOTIFY Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6200. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD.
EXTENSIONS Create New User Create New SIP Extension To manually create new SIP user, go to Web GUIExtension/TrunkExtensions. Click on "Add" and a new dialog window will show for users to fill in the extension information. Figure 85: Create New Device Extension options are divided into four categories: • Basic Settings • Media • Features • Specific Time • Follow me UCM6200 Series User Manual Version 1.0.16.
Select first which type of extension: SIP Extension, IAX Extension or FXS Extension. The configuration parameters are as follows. Table 32: SIP Extension Configuration ParametersBasic Settings General Extension The extension number associated with the user. Configure the CallerID Number that would be applied for outbound calls from this user. CallerID Number Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Assign permission level to the user.
Note: When set to “Default”, the global settings in Call Features Voicemail Voicemail Email Settings will be used. Enable Keep-alive If enabled, empty SDP packet will be sent to the SIP server periodically to keep the NAT port open. The default setting is "Yes". Keep-alive Configure the Keep-alive interval (in seconds) to check if the host is up. The default Frequency setting is 60 seconds. Disable This Extension If selected, this extension will be disabled on the UCM6200.
By default, the UCM6200 will route the media steams from SIP endpoints through Can Direct Media itself. If enabled, the PBX will attempt to negotiate with the endpoints to route the media stream directly. It is not always possible for the UCM6200 to negotiate endpoint-to-endpoint media routing. The default setting is "No". Select DTMF mode for the user to send DTMF. The default setting is "RFC2833". If DTMF Mode "Info" is selected, SIP INFO message will be used.
Table 34: SIP Extension Configuration ParametersFeatures Call Transfer Select which presence status to set for the extension and configure call forward Presence Status conditions for each status. Six possible options are possible: “Available”, “Away”, “Chat”, “Custom”, “DND” and “Unavailable”. More details at [PRESENCE]. Enable and configure the Call Forward Unconditional target number. Available options for target number are: Call Forward Unconditional • “None”: Call forward deactivated.
Select time condition for Call Forward No Answer. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Notes: CFN Time Condition • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time.
• Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. Office Time and Holiday could be configured on page System SettingsTime SettingsOffice Time/Holiday page. If DND is enabled, all calls to this extension will be rejected except the numbers listed DND Whitelist on this list. Note: The maximum number on the Whitelist is 10.
Use callee DOD on FWD or Ring Simultaneously Use the DOD number when calls are being diverted/forwarded to external destinations or when ring simultaneous is configured. Monitor privilege control Allowed to Add members from “Available Extensions” to “Selected Extensions” so that the call-barging selected extensions can spy on the used extension using feature code. Seamless transfer privilege control Allowed to seamless transfer Any extensions on the UCM can perform seamless transfer.
Call Duration Limit Maximum Call Duration Custom Call-info for Auto Answer The maximum duration of call-blocking. The maximum call duration (in seconds). The default value 0 means no limit. If enabled, when a call is sent to this extension from UCM, the SIP INVITE message will contain a Call-info header indicating auto answer. If disabled, UCM won't invite the extension when it's already in a call, and will do the Enable Call Waiting same work as the user is busy.
Configure Voicemail. There are three valid options and the default option is "Enable Voicemail Voicemail Password Skip Voicemail Password Verification Disable This Extension Local Voicemail". • Disable Voicemail: Disable Voicemail. • Enable Local Voicemail: Enable voicemail for the user. Configure voicemail password (digits only) for the user to access the voicemail box. A random numeric password is automatically generated. It is recommended to use the random generated password for security purpose.
Select Fax Mode. The default setting is “None”. • None: Disable Fax. This is the default setting. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUICall FeaturesFax/T.38.
Select time condition for Call Forward No Answer. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Notes: CFN Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time.
Enable automatic recording for the calls using this extension. The default setting is Auto Record disabled. The recording files can be accessed under Web GUICDRRecording Files. • If set to “Yes”, users can skip entering the password when making outbound calls. • If set to “By Time”, users can skip entering the password when making outbound Skip Trunk Auth calls during the selected time condition. • If set to “No”, users will be asked to enter the password when making outbound calls.
Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default Permission setting is "Internal". Note: Users need to have the same level as or higher level than an outbound rule's privilege to make outbound calls using this rule. Configure Voicemail.
Table 41: FXS Extension Configuration ParametersMedia Analog Settings Call Waiting User ‘#’ as SEND RX Gain TX Gain Configure to enable/disable call waiting feature. The default setting is "No". If configured, the # key can be used as SNED key after dialing the number on the analog phone. The default setting is "Yes". Configure the RX gain for the receiving channel of analog FXS port. The valid range is -30dB to +6dB. The default setting is 0.
Table 42: FXS Extension Configuration ParametersFeatures Call Transfer Call Forward Configure the Call Forward Unconditional target number. If not configured, the Call Unconditional Forward Unconditional feature is deactivated. The default setting is deactivated. Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition.
CC Settings Enable CC If enabled, UCM6200 will automatically alert this extension when a called party is available, given that a previous call to that party failed for some reason. Ring Simultaneously Ring Simultaneously External Number Time Condition for Ring Simultaneously Enable this option to have an external number ring simultaneously along with the extension. If a register trunk is used for outbound, the register number will be used to be displayed for the external number as caller ID number.
• If set to “Yes”, users can skip entering the password when making outbound calls. • If set to “By Time”, users can skip entering the password when making outbound Skip Trunk Auth calls during the selected time condition. • If set to “No”, users will be asked to enter the password when making outbound calls. Time Condition for If “Skip Trunk Auth” is set to “By Time”, select a time condition during which users can Skip Trunk Auth skip entering password when making outbound calls.
Configure Voicemail. There are three valid options and the default option is "Enable Local Voicemail". Voicemail • Disable Voicemail: Disable Voicemail. • Enable Local Voicemail: Enable voicemail for the user. • Enable Remote Voicemail: Forward the notify message from remote voicemail system for the user, and the local voicemail will be disabled. Note: Remote voicemail feature is used only for Infomatec (Brazil). Enable WebRTC Support Enable WebRTC support.
Skip Voicemail Password Verification Music On Hold When user dials voicemail code, the password verification IVR is skipped. If enabled, this would allow one-button voicemail access. By default, this option is disabled. Select which Music On Hold class to suggest to extensions when putting them on hold. If enabled, the batch added extensions will be added to LDAP Phonebook PBX list; if Enable LDAP disabled, the batch added extensions will be skipped when creating LDAP Phonebook.
Concurrent The maximum endpoints which can be registered into this extension. For security Registrations concerns, the default value is 1. Other Settings Enable SRTP for the call. SRTP The default setting is "No". Select Fax mode for this user. The default setting is “None”. • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension.
Assign permission level to the user. The available permissions are “Internal”, “Local”, “National” and “International” from the lowest level to the highest level. The default Permission setting is “Internal”. Note: Users need to have the same level as or higher level than an outbound rule’s privilege in order to make outbound calls from this rule. Configure Voicemail. There are three valid options and the default option is "Enable Voicemail Local Voicemail". • Disable Voicemail: Disable Voicemail.
If enabled, the batch added extensions will be added to LDAP Phonebook PBX list; Enable LDAP if disabled, the batch added extensions will be skipped when creating LDAP Phonebook. Call Duration Limit Configure the maximum duration of call-blocking. IAX Settings Max Number of Calls Configure the maximum number of calls allowed for each remote IP address. Configure to enable/disable requiring call token.
Search and Edit Extension All the UCM6200 extensions are listed under Web GUIExtension/TrunkExtensions, with status, Extension, CallerID Name, Technology (SIP, IAX and FXS), IP and Port. Each extension has a checkbox for users to "Modify Selected Extensions" or "Delete Selected Extensions". Also, options "Edit” , "Reboot" and "Delete" are available per extension. User can search an extension by specifying the extension number to find an extension quickly.
• Delete single extension Click on to delete the extension. Or select the checkbox of the extension and then click on "Delete Selected Extensions". • Modify selected extensions Select the checkbox for the extension(s). Then click on "Edit" to edit the extensions in a batch. • Delete selected extensions Select the checkbox for the extension(s). Then click on "Delete " to delete the extension(s).
Figure 88: Import Extensions 4. Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported csv file should be treated by the PBX. • Skip: Duplicate extensions in the csv file will be skipped. The PBX will keep the current extension information as previously configured without change. • Delete and Recreate: The current extension previously configured will be deleted and the duplicate extension in the csv file will be loaded to the PBX.
Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) SRTP yes/no Fax Mode None/Fax Detection Strategy Allow All/Local Subnet Only/A Specific IP Address Local Subnet 1 IP address/Mask Local Subnet 2 IP address/Mask Local Subnet 3 IP address/Mask Local Subnet 4 IP address/Mask Local Subnet 5 IP address/Mask Local Subnet 6 IP address/Mask Local Subnet 7 IP address/Mask Local Subnet 8 IP address/Mask Local Subnet 9 IP address
CFU Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFN Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFB Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Music On Hold Default/ringbacktone_default CC Agent Policy If CC is disabled use: never If CC is set to normal use: generic I
Email Address Email address Language Default/en/zh Phone Number Digits Call-Barging Monitor Extensions allowed to call barging Seamless Transfer Members Extensions allowed to seamless transfer Table 47: IAX extensions Imported File Example Field Supported values Extension Digits Technology IAX Enable Voicemail yes/no CallerID Number Digits SIP/IAX Password Alphanumeric characters Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in
Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits Require Call Token Yes/no/auto Max Number of Calls Values from 1-512 Dial Trunk Password Digits Disable This Extension Yes/no CFU Time Condition All time/Office time/out of office time/holiday/out of holiday/out CFN Time Condition of office time or holiday/specific time CFB Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Music
Analog Station FXS1/FXS2 Enable Voicemail yes/no CallerID Number Digits Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) Auto Record yes/no Fax Mode None/Fax Detection Skip Trunk Auth Yes/no/bytime Permission Internal/Local/National/International Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits Call Waiting Yes/no Use # as SEND Yes/no RX Gain Values from -306 TX Gain Values
CCNR Available Timer 3600/7200 CC Offer Timer 60/120 CC Max Agents Value from 1-999 CC Max Monitors Value from 1-999 Ring simultaneously Yes/no External Number Digits Time Condition for Ring Simultaneously All time/Office time/out of office time/holiday/out of holiday/out Time Condition for Skip Trunk Auth of office time or holiday/specific time Enable LDAP Yes/no Enable Hotline Yes/no Hotline Type Immediate hotline/delay hotline Hotline Number digits Limit Max time (s) empty Do No
E-mail Notification Once the extensions are created with Email addresses, the PBX administrator can click on button “E-mail Notification” to send the account registration and configuration information to the user. Please make sure Email setting under Web GUISystem SettingsEmail Settings is properly configured and tested on the UCM6200 before using “E-mail Notification”. When click on “E-mail Notification” button, the following message will be prompted in the web page.
Figure 93: LDAP Client Information and QR Code Multiple Registrations per Extension UCM6200 supports multiple registrations per extension so that users can use the same extension on devices in different locations. Figure 94: Multiple Registrations per Extension This feature can be enabled by configuring option “Concurrent Registrations” under Web GUIExtension/TrunkEdit Extension. The default value is set to 1 for security purpose. Maximum is 10. UCM6200 Series User Manual Version 1.0.16.
Figure 95: Extension - Concurrent Registration SMS Message Support The UCM6200 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6200 account is registered on the end device, the user can send and receive SMS message. Please refer to the end device documentation on how to send and receive SMS message. SMS Message support is a new feature added since firmware 1.0.10.x which is built with Asterisk 13.
EXTENSION GROUPS The UCM6200 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6200. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.
Using Extension Groups Here is an example where the extension group can be used. Go to Web GUIExtension/TrunkOutbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 98: Select Extension Group in Outbound Route UCM6200 Series User Manual Version 1.0.16.
ANALOG TRUNKS Go to Web GUIExtension/TrunkAnalog Trunks to add and edit analog trunks. • Click on "Create New Analog Trunk" to add a new analog trunk. • Click on to edit the analog trunk. • Click on to delete the analog trunk. Analog Trunk Configuration The analog trunk options are listed in the table below. Table 49: Analog Trunk Configuration Parameters Select the channel for the analog trunk.
When FXO port answers the call, FXS may send a Polarity Reversal. If this interval is Polarity on shorter than the value of “Polarity on Answer Delay”, the Polarity Reversal will be Answer Delay ignored. Otherwise, the FXO will Onhook to disconnect the call. The default setting is 600ms. Current Disconnect Threshold (ms) This is the periodic time (in ms) that the UCM6200 will use to check on a voltage drop in the line. The default setting is 200. The valid range is 50 to 3000.
Tone Settings Busy Detection Busy Detection is used to detect far end Hangup or for detecting busy signal. The default setting is "Yes". If "Busy Detection" is enabled, users can specify the number of busy tones to be played before hanging up. The default setting is 2. Better results might be achieved if Busy Tone Count set to 4, 6 or even 8. Please note that the higher the number is, the more time is needed to Hangup the channel. However, this might lower the probability to get random Hangup.
PSTN Detection The UCM6200 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute. Once done, the detecting result will show and can be used for the UCM6200 settings. 1. Go to UCM6200 Web GUIExtension/TrunkAnalog Trunks page. 2. Click to edit the analog trunk created for the FXO port. 3.
• If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection. Detect Model: Auto Detect. Source Channel: The source channel to be detected. Destination Channel: The channel to help detecting. For example, the second FXO port. Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel.
Detect Model: Semi-auto Detect. Source Channel: The source channel to be detected. Destination Number: The number to be dialed for detecting. This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number. 5. Click "Detect" to start detecting. The source channel will initiate a call to the destination number. For "Auto Detect", the call will be automatically answered.
VOIP TRUNKS VoIP Trunk Configuration VoIP trunks can be configured in UCM6200 under Web GUIExtension/TrunkVoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk. • Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk. • Click on to configure detailed parameters for the VoIP trunk. • Click on to configure Direct Outward Dialing (DOD) for the SIP Trunk.
If checked, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to the Request- TEL URI Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request.
Host Name Configure the IP address or URL for the VoIP provider’s server of the trunk. Configure the SIP transport protocol to be used in this trunk. The default setting is "UDP". Transport • UDP • TCP • TLS Keep the CID from the inbound call when dialing out. This setting will override Keep Original CID “Keep Trunk CID” option. Please make sure that the peer PBX at the other side supports to match user entry using “username” field from authentication line.
Username Enter the username to register to the trunk from the provider when "Register SIP Trunk" type is selected. Password Enter the password to register to the trunk when "Register SIP Trunk" is selected. Auth ID Enter the Authentication ID for "Register SIP Trunk" type. Auth Trunk If enabled, the UCM will send 401 response to the incoming call to authenticate the trunk. Enable automatic recording for the calls using this trunk (for SIP trunk only). The Auto Record default setting is disabled.
Note: “Send PAI Header” needs to be enabled to use this feature DOD As From Name If enabled and "From User" is configured, the INVITE's From header will contain the DOD number. Passthrough PAI If checked and option "Send PAI Header" not checked, the PAI header will be Header passthrough from one side to the other side. Outbound Proxy Support Outbound Proxy Remove OBP from Route DID Mode Select to enable outbound proxy in this trunk. The default setting is "No".
Select Fax mode. The default setting is “None”. Fax Mode • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUICall FeaturesFax/T.38. SRTP Enable SRTP for the VoIP trunk. The default setting is "No".
If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to the RequestTEL URI Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request. The default setting is disabled. Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls.
• RFC2833: Send DTMF using RFC2833. • Info: Send DTMF using SIP INFO message. • Inband: Send DTMF using inband audio. This requires 64-bit codec, i.e., PCMU and PCMA. • Auto: Send DTMF using RFC2833 if offered. Otherwise, inband is used. Enable Heartbeat If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check Detection if the device is still online. The default setting is "No".
Configure the maximum number of CCSS agents which may be allocated for this CC Max Agents channel. In other words, this number serves as the maximum number of CC requests this channel can make. The minimum value is 1. Configure the maximum number of monitor structures which may be created for CC Max Monitors this device. In other words, this number tells how many callers may request CC services for a specific device at one time. The minimum value is 1.
Enabled) Trunk Username/CallerID (Keep Trunk CID Enabled) DOD Extension CallerID Number Trunk Username/CallerID (Keep Trunk CID Disabled) Global Outbound CID. CallerID Name Configure the name of the caller to be displayed when the extension has no CallerID Name configured. Username Enter the username to register to the trunk from the provider. Password Enter the password to register to the trunk from the provider. Advanced Settings Select audio and video codec for the VoIP trunk.
making outbound calls. For some providers, it might not be possible to set the CallerID with this option and this option will be ignored.
Direct Outward Dialing (DOD) The UCM6200 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly. Example of how DOD is used: Company ABC has a SIP trunk. This SIP trunk has 4 DIDs associated to it. The main number of the office is routed to an auto attendant. The other three numbers are direct lines to specific users of the company.
7. Click "Save" at the bottom. Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD. Figure 104: Edit DOD UCM6200 Series User Manual Version 1.0.16.
SLA STATION The UCM6200 supports SLA that allows mapping the key with LED on a multi-line phone to different external lines. When there is an incoming call and the phone starts to ring, the LED on the key will flash in red and the call can be picked up by pressing this key. This allows users to know if the line is occupied or not. The SLA function on the UCM6200 is like BLF but SLA is used to monitor external line i.e., analog trunk on the UCM6200.
Configure the time (in seconds) for delay before ringing the station when a call Ring Delay first coming in on the shared line. No delay is set by default. If set to 0, there will be no delay. This option defines the competence of the hold action for one particular trunk. If Hold Access set to “open”, any station could hold a call on that trunk or resume one held session; if set to “private”, only the station that places the trunk call on hold could resume the session. The default setting is “open”.
Figure 108: SLA Example - SLA Station 4. On the SIP phone 1, configure to register UCM6200 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. 5. On the SIP phone 2, configure to register UCM6200 extension 1005. Configure the MPK as BLF mode and value must be set to “extension_trunkname”, which is 1005_fxo1 in this case. Figure 109: SLA Example - MPK Configuration Now the SLA station is ready to use.
CALL ROUTES Outbound Routes In the following sections, we will discuss the steps and parameters used to configure and manage outbound rules in UCM6200, these rules are the regulating points for all external outgoing calls initiated by the UCM through all types of trunks: SIP, Analog and Digital. Configuring Outbound Routes In the UCM6200, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g.
▪ Example: _X. _NNXXNXXXXX /* 10-digit long distance */ _818X. /* Any number with leading 818 */ After creating the outbound route, users can choose to enable and disable it. If the Disable This Route route is disabled, it will not take effect anymore. However, the route settings will remain in UCM. Users can enable it again when it’s needed. Password Configure the password for users to use this rule when making outbound calls.
• All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Note: Multiple patterns can be used. Patterns should be separated by comma “,”. Example: _X. , _NNXXNXXXXX , _818X. Send This Call Through Trunk Use Trunk Select the trunk for this outbound rule.
Time Condition Time Condition Users could customize holiday time, office time or a specified time to allow the outbound route to be used. Outbound Blacklist The UCM6200 allows users to configure blacklist for outbound routes. If the dialing number matches the blacklist numbers or patterns, the outbound call will not be allowed. The outbound blacklist can be configured under UCM Web GUIExtension/TrunkOutbound Routes: Outbound Blacklist.
Table 59: Outbound Routes/PIN Group Name Specify the name of the group Record In CDR Specify whether to enable/disable record in CDR PIN Number Specify the code that will asked once dialing via a trunk PIN Name Specify the name of the PIN Once user click on the following figure shows to configure the new PIN. Figure 111: Create New PIN Group The following screenshot shows an example of created PIN Groups and members: UCM6200 Series User Manual Version 1.0.16.
Figure 112: PIN Members Note: If PIN group is enabled on outbound route level, password, privilege level and enable filter on source caller ID will be disabled. Figure 113: Outbound PIN If pin group CDR is enabled, the call with PIN group information will be displayed as part of CDR under Account Code field. UCM6200 Series User Manual Version 1.0.16.
Figure 114: CDR Record - Importing PIN Groups from CSV files: User can also import PIN Groups by uploading CSV files for each group. To do this: 1. Navigate to Extension/TrunkOutbound RoutesPIN Groups and click on the “Choose file to upload” button. Figure 115: Importing PIN Groups from CSV files 2. Select the CSV file to upload. Incorrect file formats and improperly formatted CSV files will result in error messages such as the one below: UCM6200 Series User Manual Version 1.0.16.
Figure 116: Incorrect CSV File 3. To ensure a successful import, please follow the format in the sample image below Figure 117: CSV File Format • The top-left value (A1) is the PIN Group name. In this case, it is “ALPHA”. • Row 2 contains the labels for the modifiable fields: pin and pin_name. These values should not be changed and will cause an upload error otherwise. • Rows 3+ contain the user-defined values with Column A holding the PINs and Column B holding the PIN names.
Figure 118: CSV File Successful Upload Inbound Routes Inbound routes can be configured via Web GUIExtension/TrunkInbound Routes. • Click on • Click on "Blacklist" to configure blacklist for all inbound routes. • Click on to edit the inbound route. • Click on to delete the inbound route. to add a new inbound route. Inbound Rule Configurations Table 60: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule. • All patterns are prefixed with the "_".
Notes: ▪ Multiple patterns can be used. Each pattern should be entered in new line. ▪ Users can add comments to a dial plan by typing “/*” and “*/” before and after each comment respectively. ▪ Example: Pattern CallerID Pattern _X. 1000 _NNXXNXXXXX /* 10-digit long distance */ 1001 _818X. /* Any number with leading 818 */ After creating the inbound route, users can choose to enable and disable it. If the Disable This Route route is disabled, it will not take effect anymore.
• International: The highest level required. Only users with international level are allowed to use this rule. This option shows up only when "By DID" is selected. This controls the destination that can be reached by the external caller via the inbound route.
Time Condition Time Conditions Select the time condition for the inbound rule. Destination Select the destination for the inbound call during the specified time condition. Inbound Route: Prepend Example UCM6200 now allows user to prepend digits to an inbound DID pattern, with strip taking precedence over prepend. With the ability to prepend digits in inbound route DID pattern, user no longer needs to create multiple routes for the same trunk to route calls to different extensions.
Figure 120: Inbound Route - Multiple Mode When Multiple Mode is enabled for the inbound route, the user can configure a “Default Destination” and a “Mode 1” destination for this route. By default, the call coming into this inbound route will be routed to the default destination. SIP end devices that have registered on the UCM6200 can dial feature code *62 to switch to inbound route “Mode 1” and dial feature code *61 to switch back to “Default Destination”.
Figure 121: Inbound Route - Multiple Mode Feature Codes UCM6200 Series User Manual Version 1.0.16.
FAX Intelligent Route The UCM6200 can automatically detect Fax and phone signal coming from the FXO port, and then forward Fax or phone signal to the right destination. For example, when a regular phone call is coming, the UCM6200 will be able to detect the phone signal and forward it through the correct inbound route to the destination; if Fax signal is coming, the UCM6200 will be able to forward it to the FXS extension where the Fax machine is connected.
• To add blacklist number in batch, click on “choose file to upload” to upload blacklist file in csv format. The supported csv format is as below.
CONFERENCE ROOM The UCM6200 supports conference room allowing multiple rooms used at the same time: • UCM6202/6204 supports up to 3 conference rooms allowing up to 25 simultaneous PSTN or IP participants. • UCM6208 supports up to 6 conference rooms allowing up to 32 simultaneous PSTN or IP participants. The conference room configurations can be accessed under Web GUICall FeaturesConference. In this page, users could create, edit, view, invite, manage the participants and delete conference rooms.
Enable Caller Menu If enabled, conference participant could press the * key to access the conference room menu. The default setting is "No". If enabled, the calls in this conference room will be recorded automatically in a Record Conference .wav format file. All the recording files will be displayed and can be downloaded in the conference web page. The default setting is "No". If enabled, if there are users joining or leaving the conference, voice prompt or Quiet Mode notification tone won't be played.
Conference Settings contains the following options: Table 62: Conference Settings Enable Talk detection If enabled, the AMI will send the corresponding event when a user starts or ends talking. DSP Talking Threshold The time in milliseconds of sound above what the dsp has established as base line silence for a user before a user is considered to be talking. This value affects several operations and should not be changed unless the impact on call quality is fully understood, the default value is 128.
Invite Other Parties to Join Conference When using the UCM6200 conference room., there are two ways to invite other parties to join the conference. • Invite from Web GUI. For each conference room in UCM6200 Web GUICall FeaturesConference, there is an icon for option "Invite a participant". Click on it and enter the number of the party you would like to invite. Then click on "Add". A call will be sent to this number to join it into the conference.
During The Conference During the conference call, users can manage the conference from Web GUI or IVR. • Manage the conference call from Web GUI. Log in UCM6200 Web GUI during the conference call, the participants in each conference room will be listed. 1. Click on to kick a participant from the conference. 2. Click on to mute the participant. 3. Click on to lock this conference room so that other users cannot join it anymore. 4. Click on • to invite other users into the conference room.
Conference User IVR Menu 1 Mute/unmute yourself. 4 Decrease the volume of the conference call. 5 Decrease your volume. 6 Increase the volume of the conference call. 7 Increase your volume. 8 Exit the caller menu and return to the conference. ----------------------------------------------------------------------------------------------------------------------------- -------------------Note: When there is participant in the conference, the conference room configuration cannot be modified.
CONFERENCE SCHEDULE Conference Schedule Configuration Conference Schedule can be found under UCM6200 Web GUICall FeaturesConferenceConference Schedule. Users can create, edit, view and delete a Conference Schedule. • Click on “Create New Conference Schedule” to add a new Conference Schedule. • Click on the scheduled conference to edit or delete the event.
Local Extension Select available extensions from the list to attend scheduled conference. Select available extensions from the remote peer PBX. Remote Extension Note: “LDAP Sync” must be enabled on the UCM6200 to view remote extensions. Add extensions that are not in the list (both local and remote list). If the user Special Extension wishes to add the special extension, please match the pattern on the outbound route. Remote Conference Invite a remote conference.
If this option is enabled, when a participant joins the conference room, participant’s name will be announced to all members in the conference room. Announce Callers Note: Option “Quiet Mode” and option “Announce Caller” cannot be enabled at the same time. If this option is enabled, no authentication is required for entering the conference room. Public Mode Note: Please be aware of the potential security risks when turning on this option.
Figure 127: Conference Schedule Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension can join the conference room anymore. At the scheduled conference time, UCM6200 will send INVITE to the extensions that have been selected for conference.
IVR Configure IVR IVR configurations can be accessed under the UCM6200 Web GUICall FeaturesIVR. Users could create, edit, view and delete an IVR. • Click on "Create New IVR" to add a new IVR. • Click on to edit the IVR configuration. • Click on to delete the IVR. Figure 128: Create New IVR UCM6200 Series User Manual Version 1.0.16.
Table 65: IVR Configuration Parameters Basic Settings Name Configure the name of the IVR. Letters, digits, _ and - are allowed. Extension Enter the extension number for users to access the IVR. Dial Trunk If enabled, all callers to the IVR can use trunk. The permission must be configured for the users to use the trunk first. The default setting is "No". Assign permission level for outbound calls if "Dial Trunk" is enabled.
Configure the timeout between digit entries. After the user enters a digit, the user Digit Timeout needs to enter the next digit within the timeout. If no digit is detected within the timeout, the UCM6200 will consider the entries complete. The default timeout is 3s. Response Timeout Response Timeout Prompt After playing the prompts in the IVR, the UCM6200 will wait for the DTMF entry within the timeout (in seconds). If no DTMF entry is detected within the timeout, a timeout prompt will be played.
Timeout Invalid When exceeding the number of defined answer timeout, IVR will enter the configured event when timeout. If not configured, then it will Hangup. Configure the destination when the Invalid Repeat Loop is done. Figure 129: Key Pressing Events Black/White List in IVR In some scenarios, the IPPBX administrator needs to restrict the extensions that can be reached from IVR.
• If the user selects “Whitelist Enable” and adds extension in the list, only the extensions in the list can be allowed to be reached via IVR. Figure 130: Black/White List UCM6200 Series User Manual Version 1.0.16.
Create Custom Prompt To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUIPBX SettingsVoice PromptCustom Prompt page directly. Figure 131: Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6200, it will be added into the prompt list options for users to select in different IVR scenarios.
LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6200 supports multiple languages in Web GUI as well as system voice prompt. Currently, there are 16 languages supported in system voice prompt: English (United States), Arabic, Chinese, Dutch, English (United Kingdom), French, German, Greek, Hebrew, Italian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish. English (United States) and Chinese voice prompts are built in with the UCM6200 already.
A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 133: Voice Prompt Package List Click on to download the language to the UCM6200. The installation will be automatically started once the downloading is finished. Figure 134: New Voice Prompt Language Added A new language option will be displayed after successfully installed.
Customize Specific Prompt On the UCM6200, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from Web GUIPBX SettingsVoice PromptLanguage Settings instead of the entire language pack. Figure 135: Upload Single Voice Prompt for Entire Language Pack UCM6200 Series User Manual Version 1.0.16.
VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6200 extensions, the configurations of the voicemail can be globally set up and managed under Web GUICall FeaturesVoicemail. Figure 136: Voicemail Settings UCM6200 Series User Manual Version 1.0.16.
Table 66: Voicemail Settings Max Greeting Dial ‘0’ For Operator Operator Extension Configure the maximum number of seconds for the voicemail greeting. The default setting is 60 seconds. If enabled, the caller can press 0 to exit the voicemail application and connect to the configured operator’s extension. Select the operator extension, which will be dialed when users press 0 to exit voicemail application. The operator extension can also be used in IVR.
If enabled, external callers routed by DID and reaching VM will be prompted by the UCM with 2 options: • Voicemail Remote Access Press 1 to leave a message. To leave a message for the extension reached by DID. • Press 2 to access voicemail management system. This will allow caller to access any extension VM after entering extension number and its VM password. Note: This option applies to inbound call routed by DID only. The default setting is “Disabled”.
4 - Friend messages # - Cancel 3 – Advanced options 1 - Send a reply 2 - Call the person who sent this message 3 - Hear the message envelop 4 - Leave a message * - Return to the main menu 0 – Mailbox options 1 - Record your unavailable 1 - Accept this recording message 2 - Listen to it 3 - Re-record your message 2 - Record your busy message 1 - Accept this recording 2 - Listen to it 3 - Re-record your message 3 - Record your name 1 - Accept this recording 2 - Listen to it 3 - Re-record your messag
Extension Voicemail Count The UCM62xx provides an easy way to check the number of voicemail messages for each extension directly from UCM web GUI Extension/Trunk Extensions overview page. Voicemail count (“Message” column) is displayed in the format Urgent / Total / Read. Figure 137: Voicemail Count Voicemail Email Settings The UCM6200 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content.
Fill in the "Subject:" and "Message:" content, to be used in the Email when sending to the user.
Figure 139: Voicemail Group Table 69: Voicemail Group Settings Extension Name Voicemail Password Enter the Voicemail Group Extension. The voicemail messages left to this extension will be forwarded to all the voicemail group members. Configure the Name to identify the voicemail group. Letters, digits, _ and - are allowed. Configure the voicemail password for the users to check voicemail messages. Email Address Configure the Email address for the voicemail group extension.
RING GROUP The UCM6200 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6200. Configure Ring Group Ring group settings can be accessed via Web GUICall FeaturesRing Group. Figure 140: Ring Group • Click on • Click on to edit the ring group. The following table shows the ring group configuration parameters. • Click on to delete the ring group. to add ring group.
• Ring in order. Ring the members with the order configured in ring group list. If the first member doesn’t answer the call, it will stop ringing the first member and start ringing the second member. Music On Hold Select the “Music On Hold” Class of this Ring Group, “Music On Hold” can be managed from the “Music On Hold” panel on the left. This option is to set a custom prompt for a ring group to announce to caller.
Figure 141: Ring Group Configuration Remote Extension in Ring Group Remote extensions from the peer trunk of a remote UCM6200 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1. Creating SIP Peer Trunk between both UCM6200_A and UCM6200_B. SIP Trunk can be found under Web GUIExtension/TrunkVoIP Trunks. Also, please configure their Inbound/Outbound routes accordingly. 2.
Password must match for UCM6200_A and UCM6200_B to sync LDAP contact automatically. Port number can be anything between 0~65535, and use the outbound rule created in step 1 for the LDAP Outbound Rule option. Figure 142: Sync LDAP Server option 3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6200. UCM6200 Series User Manual Version 1.0.16.
Figure 143: Manually Sync LDAP Server 4. Under Ring Groups setting page, click “Add”. Ring Groups can be found under Web GUICall FeaturesRing Groups. 5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6200 can be included into that UCM6200’s LDAP contact. Figure 144: Ring Group Remote Extension UCM6200 Series User Manual Version 1.0.16.
PAGING AND INTERCOM GROUP Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will answer immediately using speaker. The UCM6200 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This section describes the configuration of paging/intercom group under Web GUICall FeaturesPaging/Intercom.
Table 71: Paging/Intercom Group Configuration Parameters Name Configure paging/intercom group name. Extension Configure the paging/intercom group extension. Type Select "2-way Intercom" or "1-way Page". This option is to set a custom prompt for a paging/intercom group to announce to caller. Click on ‘Prompt’, it will direct to the page PBX SettingsVoice Custom Prompt PromptCustom Prompt, where users could record new prompt or upload prompt files.
CALL QUEUE The UCM6200 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be held until next representative is available in the system. This section describes the configuration of call queue under Web GUICall FeaturesCall Queue. Configure Call Queue Call queue settings can be accessed via Web GUICall FeaturesCall Queue. Figure 147: Call Queue UCM6200 supports custom prompt feature in call queue.
• Linear Ring agents in the specified order. • Least Recent Ring the agent who has been called the least recently. • Fewest Calls Ring the agent with the fewest completed calls. • Random Ring a random agent. • Round Robin Ring the agents in Round Robin scheduling with memory. The default setting is "Ring All". Select the Music On Hold class for the call queue. Music On Hold Note: Music On Hold classes can be managed from Web GUIPBX SettingsMusic On Hold.
Destination Select failover destination to send callers after pressing 1 upon hearing the custom prompt. Advanced Settings - Virtual Queue - Position Refer to Call Center Settings and enhancements section for detailed Announcement information about these features. - Queue Chairman Enable Agent Login Enables agent login/logout feature for static agents (supported only on GXP21XX phones with fw higher than 1.0.9.18).
Report Hold Time Replace Display Name Enable Feature Codes If enabled, the UCM6200 will report (to the agent) the duration of time of the call before the caller is connected to the agent. The default setting is "No". If enabled, the UCM will replace the caller display name with the Call Queue name so that the caller knows the call is incoming from a Call Queue. Enable feature codes option for call queue.
The following table lists the maximum number of static agents for each UCM model: Table 73: Static Agent Limitation UCM Model Max Static Agents in Call Queue UCM6102 22 UCM6202 23 UCM6104 33 UCM6204 34 UCM6108 and UCM6116 45 UCM6208 75 UCM6510 150 Click on "Dynamic Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent.
• Queue recordings are shown on the Call Queue page under “Queue Recordings” Tab. Click on download the recording file in .wav format; click on to to delete the recording file. To delete multiple recording files by one click, select several recording files to be deleted and click on “Delete Selected Recording Files” or click on “Delete All Recording Files” to delete all recording files.
Position Announcement Interval CTI Chairman Configure the period of time in (s) during which the UCM will announce the caller’s position in the call queue. Select the extension to act as chairman of the queue (monitoring). When enabled, statics agents can conveniently log in and out of a queue by configuring a programmable key on their phones as a shortcut. Notes: ✓ This feature is currently available only for GXP21xx phones on firmware 1.0.9.18 or greater.
Figure 150: Call Queue Statistics Select the time interval along with the queue(s) and agent(s) to get detailed statistics. User can download statistics on CSV format by clicking on the download button can be cleared using “Clear Statistics” button , also the statistics .
Figure 151 : Automatic Download Settings - Queue Statistics Switchboard Switchboard is a Web GUI tool for call queue monitoring and management, admin can access to it from the menu Call FeaturesCall Queue then press « Switchboard ». Following page will be displayed: Figure 152 : Switchboard summary Page above summarizes the available queues statistics and if one of the queues is clicked the user will be directed to page below: UCM6200 Series User Manual Version 1.0.16.
Figure 153: Call Queue Switchboard The table below gives a brief description for the main menus: Table 75: Switchboard Parameters Waiting This menu shows the current waiting calls along with the caller id and the option to hang-up call by pressing on the button. Shows the current established calls along with the caller id and the callee (agent) Proceeding as well as the option to hang-up, transfer, add conference or barge-in the call using the call options buttons.
• Queue Chairman - User appointed by Super Admin to monitor and manage an assigned queue extension via Switchboard. The Queue Chairman can log into the UCM user portal with his extension number and assigned user password. To access the Switchboard, click on “Value-added Features” in the side menu and click on “Call Queue”. In the image below, User 1012 is the Queue Chairman appointed to manage Queue Extension 6500 and can see all the agents of the queue in the Switchboard.
PICKUP GROUPS The UCM6200 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). Configure Pickup Groups Pickup groups can be configured via Web GUICall FeaturesPickup Groups. • Click on • Click on • Click on to create a new pickup group. to edit the pickup group. to delete the pickup group. Select extensions from the list on the left side to the right side.
The following figure shows where you can customize these features codes Figure 155: Edit Pickup Feature Code UCM6200 Series User Manual Version 1.0.16.
MUSIC ON HOLD Music On Hold settings can be accessed via Web GUIPBX SettingsMusic On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use. Figure 156: Music On Hold Default Class • Click on "Create New MOH Class" to add a new Music On Hold class. • Click on • Click on • Click on to configure the MOH class sort method to be "Alpha" or "Random" for the sound files.
• Select the sound files and click on to delete all selected music on hold files. Note: the size for the uploaded file should be less than 30M, the compressed file will be applied to the entire MoH. The UCM6200 allows Users to select the Music on Hold file from WebGUI to play it. The UCM6200 will initiate a call to the selected extension and play this Music on Hold file once the call is answered. Steps to play the music on hold file: 1. Click on the button for the Music on Hold file. 2.
Figure 159: Record Custom Prompt 5. Answer the call and start to record your new music on hold. 6. Hangup the call and refresh Music On Hold page then you can listen to the new recorded file. ----------------------------------------------------------------------------------------------------------------------------- -------------------Note: Once the MOH file is deleted, there are two ways to recover the music files. • Users could download the MOH file from this link: http://downloads.asterisk.
FAX SERVER The UCM6200 supports T.30/T.38 Fax and Fax Pass-through. It can convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUICall FeaturesFAX/T.38. The list of received Fax files will be displayed in the same web page for users to view, retrieve and delete. Configure Fax/T.38 • Click on "Create New Fax Extension". In the popped-up window, fill the extension, name and Email address to send the received Fax to.
Table 76: FAX/T.38 Settings Enable Error Configure to enable Error Correction Mode (ECM) for the Fax. Correction Mode The default setting is "Yes". Maximum Transfer Rate Configure the maximum transfer rate during the Fax rate negotiation. The possible values are 2400, 4800, 7200, 9600, 12000 and 14400. The default setting is 14400. Configure the minimum transfer rate during the Fax rate negotiation. The Minimum Transfer Rate possible values are 2400, 4800, 7200, 9600, 12000 and 14000.
Receiving Fax Sample Configuration to Receive Fax from PSTN Line The following instructions describe how to use the UCM6200 to receive Fax from PSTN line on the Fax machine connected to the UCM6200 FXS port. 1. Connect Fax machine to the UCM6200 FXS port. 2. Connect PSTN line to the UCM6200 FXO port. 3. Go to Web GUIExtension/Trunk page. 4. Create or edit the analog trunk for Fax as below. Fax Mode: Make sure "Fax Mode" option is set to "None". Figure 161: Configure Analog Trunk without Fax Detection 5.
Figure 162: Configure Extension for Fax Machine: FXS Extension Figure 163: Configure Extension for Fax Machine: Analog Settings 7. Go to Web GUIExtension/TrunkInbound Routes page. UCM6200 Series User Manual Version 1.0.16.
8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. Figure 164: Configure Inbound Rule for Fax Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Sample Configuration for Fax-To-Email The following instructions describe a sample configuration on how to use Fax-to-Email feature on the UCM6200. 1.
3. Go to UCM6200 Web GUIExtension/TrunkAnalog Trunks page. Create a new analog trunk. Please make sure "Fax Detection" is set to "No". 4. Go to UCM6200 Web GUIExtension/TrunkInbound Routes page. Create a new inbound route and set the default destination to the Fax extension. Figure 166: Inbound Route to Fax Extension 5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address fax@domain.
FAX Sending Besides the support of Fax machines, The UCM6200 supports also sending Fax via Web GUI access. This feature can be found on Web GUIValue-added FeaturesFax Sending page. To send fax, pre-setup for analog trunk and outbound route is required. Please refer to [ANALOG TRUNKS], [VOIP TRUNKS] and [Outbound Routes] sections for configuring analog trunk and outbound route.
BUSY CAMP-ON The UCM6200 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed. The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf UCM6200 Series User Manual Version 1.0.16.
PRESENCE UCM does support SIP presence feature which allows users to advertise their current availability status and willingness to receive calls, this way other users can use their phones in order to monitor the presence status of each user and decide whether to call them or not based on their advertised availability. This feature is different than BLF which is mainly used to monitor the dialog status for each extension (Ringing, Idle or Busy).
Select which status to set from the presence status selection drop list, six options are available and below is a brief description of these states: Table 77: SIP Presence Status Available The contact is online and can participate in conversations/phone calls. Away The contact is currently away (ex: for lunch break). Chat The contact has limited conversation flexibility and can only be reached via chat. Do Not Disturb The Contact is on DND (Do Not Disturb) mode.
When a user does change his/her SIP presence status by making a call using presence feature code, the UCM will create a corresponding CDR entry showing the call as Action type = PRSENCE_STATUS. Figure 172: Presence Status CDR UCM6200 Series User Manual Version 1.0.16.
FOLLOW ME Follow Me is a feature on the UCM6200 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc. The calls will get to the user no matter where they are. Follow Me option can be found under extension settings page Web GUIExtension/TrunkExtensions. To configure follow me: 1. Choose the extension and click on . 2.
Table 78: Follow Me Settings Enable Configure to enable or disable Follow Me for this user. If external number is added in the Follow Me, please make sure this option is Skip Trunk Auth enabled or the “Skip Trunk Auth” option of the extension is enabled, otherwise the external Follow Me number cannot be reached.
SPEED DIAL The UCM6200 supports Speed Dial feature that allows users to call a certain destination by pressing one or four digits on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6200. To enable Speed Dial, on the UCM6200 Web GUI, go to page Web GUICall FeaturesSpeed Dial. User should first click on . Then decide from one digit up to four digits combination used for Speed Dial and select a dial destination from “Default Destination”.
DISA In many situations, the user will find the need to access his own IP PBX resources but he is not physically near one of his extensions. However, he does have access to his own cell phone. In this case, we can use what is commonly known as DISA (Direct Inward System Access). Under this scenario, the user will be able to call from the outside, whether it’s using his cell phone, pay phone, regular PSTN, etc.
Table 80: DISA Settings Name Configure DISA name to identify the DISA. Configure the password (digit only) required for the user to enter before using DISA Password to dial out. Note: The password must be at least 4 digits. Configure the permission level for DISA. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. Permission The default setting is "Internal".
EMERGENCY UCM supports configuration and management of numbers to be called in emergency situation, thus bypassing the regular outbound call routing process and allowing users in critical situation to dial out for emergency help with the possibility to have redundant trunks as point of exit in case one of the lines is down.
The table below gives more description of the configuration Parameters when creating emergency numbers. Table 81: Emergency Numbers Parameters Name Emergency Number Emergency Level Configure the name of the emergency call. For example, "emergency911","emergency211" and etc. Config the emergency service number. For example,"911","211" and etc. Select the emergency level of the number. Level "3" means the most urgent.
CALLBACK Callback is mainly designed for users who often use their mobile phones to make long distance or international calls which may have high service charges. The callback feature provides an economic solution for reduce the cost from this. The callback feature works as follows: 1. Configure a new callback on the UCM6200. 2. On the UCM6200, configure destination of the inbound route for analog trunk to callback. 3. Save and apply the settings. 4.
BLF AND EVENT LIST BLF The UCM6200 supports BLF monitoring for extensions, ring group, call queue, conference room and parking lot. For example, on the user's phone, configure the parking lot number 701 as the BLF monitored number. When there is a parked call on 701, the LED for this BLF key will light up in red, meaning a call is parked against this parking lot. Pressing this BLF key can pick up the call from this parking lot.
Figure 179: Create New Event List Remote extension monitoring works on the UCM6200 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the UCM6200 first before using remote BLF feature. Please note the SIP end points need support event list BLF in order to monitor remote extensions.
----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: • To configure LDAP sync, please go to UCM6200 Web GUIExtension/TrunkVoIP Trunk. You will see "Sync LDAP Enable" option. Once enabled, please configure password information for the remote peer UCM6200 to connect to the local UCM6200. Additional information such as port number, LDAP outbound rule, LDAP Dialed Prefix will also be required.
DIAL BY NAME Dial by Name is a feature on the PBX that allows caller to search a person by first or last name via his/her phone's keypad. The administrator can define the Dial by Name directory including the desired extensions in the directory and the searching type by "first name" or "last name". After dialing in, the PBX IVR/Auto Attendant will guide the caller to spell the digits to find the person in the Dial by Name directory.
Figure 181: Configure Extension First Name and Last Name 1. Name Enter a Name to identify the Dial by Name group. 2. Extension Configure the direct dial extension for the Dial By Name group. 3. Available Extensions/Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group. Only the selected extensions here can be reached by the Dial By Name IVR when dialing into this group.
By Order: After the caller enters the digits, the IVR will announce the first matching party's name and number. The caller can confirm and dial out if it's the destination party, or press * to listen to the next matching result if it's not the desired party to call. By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page.
User Name Prompt Customization Starting from fw 1.0.15.x, the Dial By Name feature can use the recorded name prompt of a user to announce his/her name assigned to the dialed extension. If no name prompt greeting exists, the name will be spelt out like in previous versions. There are two ways to customize/set new user name prompt for an extension: Upload User Name Prompt File from Web GUI 1. First, Users should have a pre-recorded file respecting the following format: • PCM encoded / 16 bits / 8000Hz mono.
ACTIVE CALLS AND MONITOR The active calls on the UCM6200 are displayed in Web GUISystem StatusActive Calls page. Users can monitor the status, hang up the call as well as barge in the active calls in real time manner. Active Calls Status To view the status of active calls, navigate to Web GUISystem StatusActive Calls. The following figure shows extension 1000 is calling 1001. 1001 is ringing.
The green color of the active call means the connection of call time is less than half an hour. It means this call is normal. Figure 186: Call Connection less than half hour The yellow color of the active call means the connection of call time is greater than half an hour but less than one hour. It means this call is a bit long. Figure 187: Call Connection between half an hour and one hour The red color of the active call means the connection of call time is more than one hour.
Figure 188: Call Connection more than one hour Hang Up Active Calls To hang up an active call, click on icon in the active call dialog. Users can also click on to hang up all active calls. Call Monitor During an active call, click on icon and the monitor dialog will pop up. Figure 189: Configure to Monitor an Active Call In the “Monitor” dialog, configure the following to monitor an active call: 1. Enter an available extension for “Monitor’s Extension” which will be used to monitor the active call.
• Listen In “Listen” mode, the extension monitoring the call can hear both parties in the active call but the audio of the user on this extension will not be heard by either party in the monitored active call. • Whisper In “Whisper” mode, the extension monitoring the call can hear both parties in the active call. The user on this extension can only talk to the selected monitored extension and he/she will not be heard by the other party in the active call. This can be usually used to supervise calls.
Figure 193: Download Recording File from CDR Page The above recorded call's recording files are also listed under the UCM6200 Web GUICDRRecording Files. Figure 194: Download Recording File from Recording Files Page Enable Spy] section for instructions. UCM6200 Series User Manual Version 1.0.16.
CALL FEATURES The UCM6200 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6200 and describes how to use the call features. Feature Codes Table 84: UCM6200 Feature Codes Feature Maps • Default code: #1 • Enter the code during active call. After hearing "Transfer", you will hear dial tone. Enter the number to transfer to. Then the user will be disconnected and transfer is completed.
• Default code: *0 • Enter the code during active call. It will disconnect the call. • Options: Disconnect Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. • Default code: #72 • Enter the code during active call to park the call. • Options: Call Park Disable Allow Caller: Enable the feature code on caller side only.
Call Forward No Answer Deactivate Call Forward Unconditional Activate Call Forward Unconditional Deactivate • Default Code: *93 • Default Code: *72 • Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. • Default Code: *73 • Default Code: *98 • Enter *98 and follow the voice prompt. Or dial *98 followed by Feature Codes Voicemail Access Code the extension and # to access the entered extension's voicemail box.
Pickup In-call • Default Code: *45 (Disabled by default). • If “Pickup In-call” feature is enabled, only the extensions added in “Allowed to seamless transfer” in the extension’s Seamless Transfer Privilege Control List” can pick up the call. Pickup Extension • Default Code: *8 • This code is for the pickup group, which can be assigned for each extension on the extension configuration page.
Barge Spy • Default Code: *56 (“Enable Spy” needs to be checked) • This is the feature code to join in on the call to assist both parties. Wakeup Service • Default Code: *36 • Dial this code to access UCM wakeup service, you can add, update, activate or deactivate wakeup service. PMS Wakeup Service • Default Code: *35 • Dial this code to access UCM PMS wakeup service, you can add, update, activate or deactivate PMS wakeup service.
Figure 190: Enable/Disable Feature codes Parking Lot User can create parking lots and their related slots under Web GUI Call Features Parking Lot. In the Parking Lot page, users can create lots of their own. This allows different groups within an organization to have their own parking lots instead of sharing one large parking lot with others. While creating a new parking lot, users can assign it a range that they think is appropriate for the group that will use the parking lot.
User can create a new Parking lot by clicking on button “Create New Parking Lot” : Figure 192 : New Parking Lot Table 85 : Parking Lot Parking Lot Extension • Default Extension: 700 • During an active call, initiate blind transfer and then enter this code to park the call. Parking Lot Name Parked Slots • Set a name to the parking lot • Default Extension: 701-720 • These are the extensions where the calls will be parked, i.e., parking lots that the parked calls can be retrieved.
• Feature MiscCall Park (Default code 700) During an active call, initiate blind transfer (default code #1) and then dial 700 to park the call. Parking lot number (default range 701 to 720) will be announced after parking the call. Retrieve Parked Call To retrieve the parked call, simply dial the parking lot number and the call will be established. If a parked call is not retrieved after the timeout, the original extension who parks the call will be called back.
Figure 194: Download Recording File from Recording Files Page Enable Spy If “Enable Spy” option is enabled, feature codes for Listen Spy, Whisper Spy and Barge Spy are available for users to dial from any extension to perform the corresponding actions. Assume a call is on-going between extension A and extension B, user could dial the feature code from extension C to listen on their call (*54 by default), whisper to one side (*55 by default), or barge into the call (*56 by default).
PBX SETTINGS This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6200, including general configurations, jitter buffer, RTP settings, ports config and STUN monitor. The options can be accessed via Web GUIPBX SettingsGeneral Settings.
1234, 2345, and etc), or common digits pattern (such as 111222, 321321 and etc) are not allowed to be configured as password. 2. Password for extension registration, Web GUI admin login, LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following, with a minimum length of 4 characters.
extensions can be assigned on the UCM6200 to provision the end device.
6. The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play or delete the recording. Upload Custom Prompt If the user has a pre-recorded IVR prompt file, click on “Upload Custom Prompt” in Web GUIPBX SettingsVoice PromptCustom Prompt page to upload the file to the UCM6200. The following are required for the IVR prompt file to be successfully uploaded and used by the UCM6200: • PCM encoded. • 16 bits. • 8000Hz mono. • In .mp3 or .
Note: The downloaded file will have a .tar extension. Prompt Tone Settings SIP Trunk Prompt Tone Prompt Tone Settings tab has been added to the UCM to help users choose which prompt will be played by the UCM during call failure, the following voice message responses have been added and can be set to be played for 4XX, 5XX, and 6XX call failures: • Default for 404 and 604 status codes: “Your call can’t be completed as dialed. Please check the number and dial again.
Figure 198: SIP Trunk Prompt Tone General Call Prompt Tone Moreover, users also have the possibility to customize the prompt for typical call failure reasons like (no permission to allow outbound calls, busy lines, incorrect number dialed …Etc).
Figure 199: General call Failure Prompts PBX Settings/Jitter Buffer Table 87: Internal Options/Jitter Buffer SIP Jitter Buffer Enable Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel. The default setting is "No". Configure the time (in ms) to buffer. This is the jitter buffer size used in "Fixed" Jitter Buffer Size jitter buffer, or used as the initial time for "adaptive" jitter buffer. The default setting is 100.
PBX Settings/RTP Settings Table 88: Internal Options/RTP Settings RTP Start Configure the RTP port starting number. The default setting is 10000. RTP End Configure the RTP port ending address. The default setting is 20000. Configure to enable or disable strict RTP protection. If enabled, RTP packets Strict RTP that do not come from the source of the RTP stream will be dropped. The default setting is "Disable". RTP Checksums Configure to enable or disable RTP Checksums on RTP traffic.
H.264 Configure the payload type for H.264. The default setting is 99. H.265 Configure the payload type for H.264. The default setting is 114. H.263P Configure the payload type for H.263+. The default setting is 100 103. VP8 Configure the payload type for VP8. The default settings is 108. UCM6200 Series User Manual Version 1.0.16.
IAX SETTINGS The UCM6200 IAX global settings can be accessed via Web GUIPBX SettingsIAX Settings. IAX Settings/General Table 90: IAX Settings/General Bind Port Bind Address IAX1 Compatibility Configure the port number that the IAX2 will be allowed to listen to. The default setting is 4569. Configure the address that the IAX2 will be forced to bind to. The default setting is 0.0.0.0, which means all addresses. Select to configure IAX1 compatibility. The default setting is "No".
If set to "yes", the connection will be terminated if ACK for the NEW message is Auto Kill not received within 2000ms. Users could also specify number (in milliseconds) in addition to "yes" and "no". The default setting is "yes". Authentication Debugging If enabled, authentication traffic in debugging will not show. The default is "No". Configure codec negotiation priority. The default setting is "Reqonly". • Caller Consider the callers preferred order ahead of the host's.
SIP SETTINGS The UCM6200 SIP global settings can be accessed via Web GUIPBX SettingsSIP Settings. SIP Settings/General Table 93: SIP Settings/General Realm For Digest Configure the host name or domain name for the UCM6200. Realms MUST be Authentication globally unique according to RFC3261. The default setting is Grandstream. Bind UDP Port Configure the UDP port used for SIP. The default setting is 5060. Bind IP Address Configure the IP address to bind to. The default setting is 0.0.0.
If enabled, when rejecting an incoming INVITE or REGISTER request, the Reject Non-Matching INVITE UCM6200 will always reject with "401 Unauthorized" instead of notifying the requester whether there is a matching user or peer for the request. This reduces the ability of an attacker to scan for valid SIP usernames. The default setting is "No".
SIP Settings/TCP and TLS Table 96: SIP Settings/TCP and TLS TCP Enable TCP Bind Address TLS Enable Configure to allow incoming TCP connections with the UCM6200. The default setting is "No". Configure the IP address for TCP server to bind to. 0.0.0.0 means binding to all interfaces. The port number is optional. If not specified, 5060 will be used. Configure to allow incoming TLS connections with the UCM6200. The default setting is "No". Configure the IP address for TLS server to bind to. 0.0.0.
SIP Settings/NAT Table 97: SIP Settings/NAT External Host Use IP address in SDP External TCP Port External TLS Port Configure a static IP address and port (optional) used in outbound SIP messages if the UCM6200 is behind NAT. If it is a host name, it will only be looked up once. If enabled, the SDP connection will use the IP address resolved from the external host. Configure the externally mapped TCP port when the UCM6200 is behind a static NAT or PAT.
Select DTMF mode to send DTMF. The default setting is RFC2833. If "Info" is DTMF Mode selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, "RFC2833" will be used if offered, otherwise "Inband" will be used. The default setting is "RFC2833". During an active call, if there is no RTP activity within the timeout (in seconds), the call will be terminated. The default setting is no timeout.
Transparent Call-Info header UCM supports transparent call info header in order to integrate GDS door system with GXP21XX Color phones, the UCM will forward the call-info header to the phone in order to request the live view from GDS door system and give the option to open the door via softkey. Figure 200: Transparent Call-Info UCM6200 Series User Manual Version 1.0.16.
INTERFACE SETTINGS Analog Hardware The analog hardware (FXS port and FXO port) on the UCM6200 will be listed in this page. Click on signaling preference for FXS port or configure ACIM settings for FXO port. to edit Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change. Figure 201: FXS Ports Signaling Preference For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port.
Advanced Settings Select country to set the On-Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum FXO Opermode Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)".
DAHDI Settings When users encounter issues such as audio delay in outbound calls using the analog trunk, they can adjust DAHDI settings on the UCM to attempt to lessen or resolve the issues. Figure 203: DAHDI Settings For the value of the option such as “32, half”: The number in the option indicates the number of read/write buffers for TDM (DAHDI). The “Half”, “Immediate” or “Full” option indicates the strategy when reading/writing data from buffer.
CTI SERVER UCM does support CTI server capabilities which are designed to be a part of the CTI solution suite provided by Grandstream, including GXP21XX and GXP17XX enterprise IP phones along with GS Affinity app. Mainly the UCM will by default listening on port TCP 8888 for the connections from GS affinity application in order to interact, modify and serve data requests by the application which includes setting call features for the connected extension as call forward and DND.
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) The UCM6200 supports Asterisk Manager Interface (AMI) with restricted access. AMI allows a client program to connect to an Asterisk instance commands or read events over a TCP/IP stream. It’s particularly useful when the system admin tries to track the state of a telephony client inside Asterisk. User could configure AMI parameters on UCM6200 Web GUIValue-added FeaturesAMI.
CRM INTEGRATION Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers.
Contact Lookups Select from the “Available” list of lookups and press to select where the UCM can perform the lookups on the CRM tables, Leads, Accounts, and Contacts. Once settings on admin access are configured: 2. Click on and . 3. Logout from admin access. 4. Login to the UCM as user and navigate under “User PortalValue-added FeatureCRM User Settings”. Click on “Enable CRM” and enter the username/password associated with the CRM account then click on and .
Figure 207: vTigerCRM Basic Settings 1. Select “vTigerCRM” from the CRM System Dropdown in order to use vTigerCRM. Table 101: vTigerCRM Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM and Salesforce. CRM Server Address Enter the IP address of the CRM server. Add Unknown Number Add the new number to this module if it can’t be found in the selected module.
Figure 208: CRM User Settings ZohoCRM Configuration page of the ZohoCRM can be accessed via admin login, on the UCM webGUIValue-added FeaturesCRM. Figure 209: ZohoCRM Basic Settings 1. Select “ZohoCRM” from the CRM System Dropdown in order to use ZohoCRM. UCM6200 Series User Manual Version 1.0.16.
Table 102: ZohoCRM Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM and Salesforce. CRM Server Address Enter the IP address of the CRM server. Add Unknown Number Add the new number to this module if it can’t be found in the selected module. Contact Lookups Select from the “Available” list of lookups and press to select where the UCM can perform the lookups on the CRM tables, Leads, Accounts, and Contacts.
Figure 211: Salesforce Basic Settings 1. Select “Salesforce” from the CRM System Dropdown in order to use Salesforce CRM. Table 103: Salesforce Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM and Salesforce. Add Unknown Number Add the new number to this module if it can’t be found in the selected module.
Figure 212: Salesforce User Settings UCM6200 Series User Manual Version 1.0.16.
PMS INTEGRATION UCM6200 supports Hotel Property Management System PMS, including check-in/check-out services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel applications. This feature can be found on Web GUIValue-added FeaturesPMS. Note: The PMS integration on UCM is currently supported only with one of the three following solutions.
PMS Software PMSI Middleware (HMobile Connect) Grandstream UCM Figure 213: UCM & PMS interaction HSC PMS In this mode, the system can be divided into two parts: • PMS (Property Management System) • PBX Grandstream UCM6XXX series have integrated HSC PMS providing following features: • Changing Display Name • Set Station Restriction • Call forwarding • DND • Name Change • MWI The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS softwa
HSC PMS Software Grandstream UCM Figure 214: UCM & HSC PMS interaction Mitel PMS In this mode, the system can be divided into two parts: • PMS (Property Management System) • PBX Grandstream UCM6XXX series have integrated Mitel PMS providing following hospitality features: Check-in, Check-out, set Room Status, Wake-up call and more. The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (Mitel).
Connecting to PMS On the UCM WebGUIValue-added FeaturesPMSBasic Settings” set the connection information for the PMS platform. Table 105: PMS Basic Settings Field Description Users can select the desired PMS module from the drop-down list. PMS Module Hmobile. Mitel. HSC. Wake Up Prompt Prompt used when answering the wakeup calls it can be customized from “PBX SettingsVoice PromptCustom Prompt.
Figure 216: Create New Room Click “Save” to create the new room, the fields above can be configured from the PMS platform, once set the following screen will be shown: Figure 217: Room Status User can create a batch of rooms as well by clicking on UCM6200 Series User Manual Version 1.0.16.
Figure 218: Add batch rooms Wake Up Service In order to create a New Wake up service, user can click on , the following window will pop up: Figure 219: Create New Wake Up Service Table 106: PMS Wake up Service Field Description Room Number Select the room number where to call Time Set the time of the wakeup call Action Status Show the status of the call: Type • Programmed: the call is scheduled for the time set • Cancelled: the call is canceled • Executed: the wakeup call is made • Sin
Once the call is made on the time specified, the following figure show the status of the wakeup call. Figure 220: Wakeup Call executed This call has been executed but has been rejected, that why we can see the “Busy” status.
In order to create a new maid, click on under UCM webGUIValue-added FeaturesPMSMini Bar, the following window will popup. Figure 222: Create New Maid Table 108: Create New Maid Maid Code Enter the Code to use when the maid wants to use the Mini Bar. Secret Enter the password associated with the maid. In order to create a new consumer goods, click on under UCM webGUIValue- added FeaturesPMSMini Bar, the following window will popup.
The Minibar page displays as: Figure 224: Mini Bar UCM6200 Series User Manual Version 1.0.16.
WAKEUP SERVICE The WakeUp service can be used to schedule a reminder or wake up calls to any valid destination. This service is available on the UCM6200 as a separated module. There are three ways to set up Wakeup Service: • Using admin login • Using user portal • Using feature code WakeUp Service using Admin Login 1. Login to the UCM as admin. 2. WakeUp service can be found under Web GUIValue-added FeaturesWakeup Service, click on to create a new wakeup service. The following window will pop up.
Table 109: Wakeup Service Enable Wakeup Service Enable Wakeup service. Name Enter a name to identify the wakeup service. Prompt Select the prompt to play for that extension. If disabled, users can select a specific date and time. Custom Date If enabled users can select multiple days of the week to perform the wakeup. Date Select the date or dates when to performs the wakeup call. Time Select the time when to play the wakeup call.
WakeUp Service from User Portal 1. Login to the user portal on the UCM6200. 2. WakeUp service can be found under “Value-added FeaturesWakeup Service”, click on to create a new wakeup service. 3. Configures the Name, Prompt, Date and Time for the user to make the wakeup to. 4. Click and to apply the changes. WakeUp Service using Feature Code 1. Login to the UCM as admin. 2. Enable “Wakeup Service” from the WebGUI under “Call FeaturesFeature Codes”. 3. Click and to apply the changes. 4.
ANNOUNCEMENTS CENTER The UCM6200 supports Announcements Center feature which allows users to pre-record and store voice message into UCM6200 with a specified code. The users can also create group with specified extensions. When the code and the group number are dialed together in the combination of code + group number, the specified voice message is sent to all group members and only extensions in the group will hear the voice message.
Announcements Center Settings Table 111: Announcements Center Settings Name Configure a name for the newly created Announcements Center to identify this announcement center. Enter a code number for the custom prompt. This code will be used in combination with the group number. For example, if the code is 55, and group number is 666. The user can dial 55666 to send prompt 55 to all members in Code group 666.
Figure 227: Announcements Center Group Configuration In this example, group “Test” has number 666. Extension 1000, 1001 and 1002 are in this group. 1. Click to create a new Announcement Center. 2. Give a name to the newly created Announcement Center. 3. Specify the code which will be used with group number to send the voice message to. 4. Select the message that will be used by the code from the Custom Prompt drop down menu.
Code and Group number are used together to direct specified message to the target group. All extensions in the group will receive the message. For example, we can send code 55 to group 666 by dialing 55666 from any extension registered to the UCM6200. All the members in group 666 which are extension 1000, 1001 and 1002 will receive this voice message after they pick up the call. Figure 229: Announcements Center Example UCM6200 Series User Manual Version 1.0.16.
STATUS AND REPORTING PBX Status The UCM6200 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real-time status in different sections under Web GUISystem StatusDashboard. Figure 230: StatusPBX Status UCM6200 Series User Manual Version 1.0.16.
Trunks Users could see all the configured trunk status in this section. Figure 231: Trunk Status Table 113: Trunk Status Display trunk status. • Analog trunk status: Available Busy Unavailable Unknown Error Status • SIP Peer trunk status: Unreachable: The hostname cannot be reached. Unmonitored: Heartbeat feature is not turned on to be monitored. Reachable: The hostname can be reached.
Extensions Extensions Status can be seen from the same configuration page, users can go under Web GUIExtension/TrunkExtensions and following page will be displayed listing the extensions and their status information. Figure 232: Extension Status Table 114: Extension Status Display extension number (including feature code). The color indicator has the following definitions.
Interfaces Status This section displays interface/port connection status on the UCM6200. The following example shows the interface status for UCM6204 with USB, WAN port, FXS1, FXS2 and FXO1 connected. Figure 233: UCM6204 Interfaces Status Table 115: Interface Status Indicators USB connected. USB disconnected. SD Card connected. SD Card disconnected. LAN/WAN connected. LAN/WAN not configured. LAN/WAN disconnected. FXS/FXO connected. FXS/FXO waiting. UCM6200 Series User Manual Version 1.0.16.
FXS/FXO busy. FXS/FXO not configured. FXS/FXO disconnected. System Status The UCM6200 system status can be accessed via Web GUIStatusSystem Status, which displays the following system information. General Under Web GUISystem StatusSystem InformationGeneral, users could check the hardware and software information for the UCM6200. Please see details in the following table. Table 116: System StatusGeneral System Status System InformationGeneral Model Product model.
Table 117: System StatusNetwork System StatusSystem StatusNetwork MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device. IP Address IP address. Gateway Default gateway address. Subnet Mask Subnet mask address. DNS Server DNS Server address. Storage Usage Users could access the storage usage information from Web GUISystem StatusDashboardStorage Usage.
Figure 234: System StatusStorage Usage Resource Usage When configuring and managing the UCM6200, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under Web GUISystem StatusDashboardResource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 235: System StatusResource Usage UCM6200 Series User Manual Version 1.0.16.
System Events The UCM6200 can monitor important system events, log the alerts and send Email notifications to the system administrator. Alert Events List The system alert events list can be found under Web GUIMaintenanceSystem Events.
• Detect Cycle: The UCM6200 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6200 system will send the alert. 2. External Disk Usage Figure 237: System EventsAlert Events Lists: External Disk Usage • Detect Cycle: The UCM6200 will perform the External disk usage detection based on this cycle.
4. System Crash Figure 239: System EventsAlert Events Lists: System Crash • Detect Cycle: The UCM will detect the event at each cycle based on the specified time. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Click on the switch to turn on/off the alert and Email notification for the event.
1. Generate Alert: Generated when alert events happen, for example, alert logs for disk usage exceeding the alert threshold. 2. Restore to Normal: Generated when alert events being cleared, for example, logs for disk usage dropping back below the alert threshold. User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”.
Figure 242: CDR Filter Table 118: CDR Filter Criteria Call Type Groups the following: • Inbound calls: Inbound calls are calls originated from a non-internal source (like a VoIP trunk) and sent to an internal extension. • Outbound calls: Outbound calls are calls sent to a non-internal source (like a VoIP trunk) from an internal extension. • Internal calls: Internal calls are calls from one internal extension to another extension, which are not sent over a trunk.
Action Type Account Code Filter calls using the Action Type, the following actions are available: • Dial • Announcements • Callback • Call Forward • Conference • Disa • Fax • Follow Me • IVR • Page • Parked Call • Queue • Ring Group • Transfer • VFax • VM • VMG • Wakeup Select the account Code to filter with. If pin group CDR is enabled, the call with pin group information will be displayed as part of the CDR under Account Code Field.
The call report will display as the following figure shows. Figure 243: Call Report The CDR report has the following data fields: • Start Time Format: 2016-09-03 00:06:16 • Call Type Example: IVR DIAL WAKEUP • Call From Example format: "John Doe" 2000 • Call To Example format: 2002 • Call Time Format: 0:00:02 • Talk Time Format: 0:00:00 • Account Code Example format: Grandstream/Test • Status Answered, Busy, No answer or Failed. UCM6200 Series User Manual Version 1.0.16.
Users could perform the following operations on the call report. • Sort by “Start Time” Click on the header of the column to sort the report by "Start Time". Clicking on "Start Time" again will reverse the order. • Download Searched Results Click on “Download Search Result(s)” to export the records filtered out to a .csv file. • Download All Records Click on “Download All Records” to export all the records to a .csv file. • Delete All Click on • button to remove all the call report information.
User could configure the UCM6200 to automatically download the CDR records and send the records to multiple Email recipients in a specific hour. Click on “Automatic Download Settings”, and configure the parameters in the dialog below. Figure 245: Automatic Download Settings To receive CDR record automatically from Email, check “Enable” and select a time period “By Day” “By Week” or “By Month”, select Hour of the day as well for the automatic download period.
Figure 247: Detailed CDR Information Downloaded CDR File The downloaded CDR (.csv file) has different format from the Web GUI CDR. Here are some descriptions. • Caller number, Callee number "Caller number": the caller ID. "Callee number": the callee ID. If the "Source Channel" contains "DAHDI", this means the call is from FXO/PSTN line. Figure 248: Downloaded CDR File Sample • Context There are different context values that might show up in the downloaded CDR file.
Sample 2: Figure 250: Downloaded CDR File Sample - Source Channel and Dest Channel 2 "SIP" means it's a SIP call. There are three possible format: (a) PJSIP/NUM-XXXXXX, where NUM is the local SIP extension number. The last XXXXX is a random string and can be ignored. (c) PJSIP/trunk_X/NUM, where trunk_X is the internal trunk name, and NUM is the number to dial out through the trunk. (c) PJSIP/trunk_X-XXXXXX, where trunk_X is the internal trunk name and it is an inbound call from this trunk.
Figure 251: CDR Statistics Table 119: CDR Statistics Filter Criteria Trunk Type Call Type Time Range Select one of the following trunk type. • All • SIP Calls • PSTN Calls Select one or more in the following checkboxes. • Inbound calls • Outbound calls • Internal calls • External calls • All calls • By month (of the selected year). • By week (of the selected year). • By day (of the specified month for the year). • By hour (of the specified date). • By range.
Recording Files This page lists all the recording files recorded by "Auto Record" per extension/ring group/call queue/trunk, or via feature code "Audio Mix Record". If external storage device is plugged in, for example, SD card or USB drive, the files are stored on the external storage. Otherwise, internal storage will be used on the UCM6200. Figure 252: CDRRecording Files • Click on “Delete Selected Recording Files” to delete the recording files.
Before accessing the API, the administrators need enable API and configure the access/authentication information on the UCM6200 first. The API configuration parameters are listed in the table below. Table 120: API Configuration Files Enable Enable/Disable API. The default setting is disabled. TLS Bind Address Configure the IP address for TLS server to bind to. "0.0.0.0" means binding to all interfaces. The port number is optional and the default port number is 8443.
USER PORTAL Users could log into their web GUI portal using the extension number and user password. When an extension is created in the UCM62XX, the corresponding user account for the extension is automatically created. The user portal allows access to a variety of features which include user information, extension configuration and CDR as well as settings and managing value-added features like WebRTC, Fax Sending, Call Queue, Wakeup Service and CRM.
Figure 254: User Portal Login After login, the Web GUI display is shown as below. UCM6200 Series User Manual Version 1.0.16.
Figure 255: User Portal Layout After successful login, the user has the following three configuration tabs: Basic Information Under this menu, the user can configure and change his/her personal information including (first name, last name, password, email address, department…). And they can also set and activate their extension features (presence status, call forward, DND ….) to be reflected on the UCM.
+ Sending Fax files using PDF or TIF/TIFF format. + If user is a member of call queue, they can check the queue’s activity from the “Call Queue” section. + Create and enable WakeUp service. + Enable and configure CRM connection to either SugarCRM or Salesforce.
MAINTENANCE User Management User management is on Web GUIMaintenanceUser Management page. User could create multiple accounts for different administrators to log in the UCM6200 Web GUI. Additionally, the system will automatically create user accounts along with creating new extensions for extension users to login to the Web GUI using their extension number and password. All existing user accounts for Web GUI login will be displayed on User Management page as shown in the following figure.
Table 121: User ManagementCreate New User User Name User Password Privilege Configure a username to identify the user which will be required in Web GUI login. Letters, digits and underscore are allowed in the user name. Configure a password for this user which will be required in Web GUI login. Letters, digits and underscore are allowed. This is the role of the Web GUI user. Currently only “Admin” is supported when Super Admin creates a new user.
By default, the user account “admin” is configured with “Super Admin” privilege and it’s the only user - with “Super Admin” privilege. The User Name and Privilege level cannot be changed or deleted. Super Admin could change its own login password on Web GUIMaintenanceChange Information - page. Super Admin could view operations done by all the users in Web GUIMaintenanceUser - ManagementOperation Log • Administrator - Users with “Admin” privilege can only be created by “Super Admin” user.
extension configuration and CDR of that extension. The SuperAdmin user can click on on the “General_User” in order to enable/disable the custom privilege from deleting their own recording files, changing SIP credentials and disabling voicemail - service in their user portal account. Figure 260: General User • Custom Privilege The Super Admin user can create users with different privileges. 6 modules are available for privilege customization.
- Fax/T.38 - Parking Lot - Backup - Dial by Name - Emergency Calls Figure 261: Create New Custom Privilege Log in UCM6200 as super admin and go to MaintenanceUser ManagementCustom Privilege, create privilege with customized available modules. To assign custom privilege to a sub-admin, navigate to UCM Web GUIMaintenanceUser ManagementUser InformationCreate New User/Edit Users, select the custom privilege from “Privilege” option.
1. Go to Web GUIMaintenanceChange Information page. 2. Enter the old password first. 3. Enter the new password and re-type the new password to confirm. The new password has to be at least 4 characters. The maximum length of the password is 30 characters. 4. Configure the Email Address that is used when login credential is lost. 5. Click on "Save" and the user will be automatically logged out. 6. Once the web page comes back to the login page again, enter the username "admin" and the new password to login.
Figure 264: Change Binding Email Table 122: Change Binding Email option Enter the password of the account Email Address Enter the current login user credential for UCM6200 Email Address is used to retrieve password when password is lost Login Settings After the user logs in the UCM6200 Web GUI, the user will be automatically logged out after certain timeout, or he/she can be banned for a specific period if the login timeout is exceeded.
Figure 265: Login Timeout Settings Operation Log Super Admin has the authority to view operation logs on UCM6200 Web GUISettingsUser ManagementOperation Log page. Operation logs list operations done by all the Web GUI users, for example, Web GUI login, creating trunk, creating outbound rule and etc. There are 7 columns to record the operation details “Date”, “User Name”, “IP Address”, “Results”, “Page Operation”, “Specific Operation” and “Remark”. UCM6200 Series User Manual Version 1.0.16.
Figure 266: Operation Logs The operation log can be sorted and filtered for easy access. Click on the header of each column to sort. For example, clicking on "Date" will sort the logs according to operation date and time. Clicking on "Date" again will reverse the order. Table 123: Operation Log Column Header Date The date and time when the operation is executed. User Name The username of the user who performed the operation. IP Address The IP address from which the operation is made.
User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on . Figure 267: Operation Logs Filter The above figure shows an example that operations made by user “support” on device with IP 192.168.40.173 from 2014-11-01 00:00 to 2014-11-06 15:38 are filtered out and displayed. To delete operation logs, users can perform filtering first and then click on filtered result of operation logs.
Examples of valid URLs: firmware.grandstream.com/BETA The upgrading configuration can be accessed via Web GUIMaintenanceUpgrade. Figure 268: Network Upgrade Table 124: Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Firmware Server Path Define the server path for the firmware server. Firmware File Prefix If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6200.
Upgrading Via Local Upload If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6200 directly via Web GUI. Please follow the steps below to upload firmware locally. 1. Download the latest UCM6200 firmware file from the following link and save it in your PC. http://www.grandstream.com/support/firmware 2. Log in the Web GUI as administrator in the PC. 3.
Figure 271: Reboot UCM6200 5. Click on "OK" to reboot the UCM6200 and check the firmware version after it boots up. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Notes: - Please do not interrupt or power cycle the UCM6200 during upgrading process. - The firmware file name allows the use of the following special characters: “_@#*~&”.
3. Launch the TFTP server and go to the File menuConfigureSecurity to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade; 4. Start the TFTP server and configure the TFTP server in the UCM6200 web configuration interface; 5. Configure the Firmware Server Path to the IP address of the PC; 6. Update the changes and reboot the UCM6200. End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server.
1. Choose the type(s) of files to be included in the backup. 2. Choose where to store the backup file: USB Disk, SD Card or Local. 3. Name the backup file. 4. Click on "Backup" to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page. Users can download , restore Click on , or delete it from the UCM6200 internal storage or the external device. to upload backup file from the local device to UCM6200.
The option allows UCM to perform automatically backup on the user specified time. Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. Figure 275: Local Backup Data Sync Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUIMaintenanceBackupData Sync.
Figure 276: Data Sync Table 125: Data Sync Configuration Enable Data Sync Enable the auto data sync function. The default setting is "No". Account Enter the Account name on the SFTP backup server. Password Enter the Password associate with the Account on the SFTP backup server. Server Address Enter the SFTP server address. Destination Directory Specify the directory in SFTP server to keep the backup file.
Before saving the configuration, users could click on . The UCM6200 will then try connecting the server to make sure the server is up and accessible for the UCM6200. Save the changes and all the backup logs will be listed on the web page. After data sync is configured, users could also manually synchronize all data by clicking on instead of waiting for the backup time interval to come.
System Cleanup/Reset Reset and Reboot Users could perform reset and reboot under Web GUIMaintenanceSystem Cleanup/ResetReset and Reboot. To factory reset the device, select the mode type first. There are two different types for reset. • User Data All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared. • All All the configurations and data will be reset to factory default.
Figure 279: Cleaner Table 126: Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function. Clean Files in External If enabled the files in external device (USB/SD card) will be atomically cleaned Device up as configured. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR. Enable Queue Statistics Report Cleaner Queue Statistics Report Enable scheduled queue log cleaning.
Cleaner Clean Time Clean Interval Enter how often (in days) to clean queue logs. The valid range is 1-30. Enable File Cleaner Enter the Voice Records Cleaner function. Choose Cleaner File Select the files for system automatic clean. • Basic Call Recording Files. • Conference Recording Files. • Call Queue Recording Files. • Voicemail Files. • Fax • Backup Files. File Clean Threshold Specify the threshold of local storage usage from 0 to 99 (in percentage).
Figure 280: USB/SD Card Files Cleanup Table 127: USB/SD Card Files Cleanup Current Path Displays the current path. Directory Select the directory user want to clean. Delete Selected File Select multiple entries to delete from USB or SD card.
6. Release the reset button, and the system should display on the LCD a message “No Provision” along with an IP address. Figure 281: UCM6202 in Recovery Mode Once at this stage, the administrator can access the recovery mode web portal by typing in either the IP0 address (typically WAN) or IP1 address (typically LAN) into a browser address bar. The following page should appear: Figure 282: UCM6202 Recovery Web Page UCM6200 Series User Manual Version 1.0.16.
Make sure to enter the correct admin password, and press login to access the recovery mode page : Figure 283: Recovery Mode From here, the user can either upload a firmware file, factory reset or just reboot the device. Syslog On the UCM6200, users could dump the syslog information to a remote server under Web GUIMaintenanceSyslog. Enter the syslog server hostname or IP address and select the module/level for the syslog information.
Network Troubleshooting On the UCM6200, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under Web GUIMaintenanceNetwork Troubleshooting. The following sections shows the steps to capture different types of traffic traces for analysis purposes. Ethernet Capture The captured trace can be downloaded for analysis. The instructions or result will be displayed in the Web GUI output result.
The output result is in .pcap format. Therefore, users could specify the capture filter as used in general network traffic capture tool (host, src, dst, net, protocol, port, port range) before starting capturing the trace. IP Ping Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 285: Ping Traceroute Enter the target host in host name or IP address. Then press "Start" button.
Figure 286: Traceroute Signaling Troubleshooting Analog Record Trace • Analog Record Trace Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6200 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under Web GUIMaintenanceSignal TroubleshootingAnalog Record Trace. Here is the step to capture trace: 1. Select FXO or FXS for "Record Ports". If the issue happens on FXO 1, select FXO port 1 to record the trace. 2.
Figure 287: Troubleshooting Analog Trunks • A key Dial-up FXO Users can directly set a PSTN number on the “External Extension” text box to troubleshoot issues related to the analog trunk easily, the following steps shows how to use this feature: 1. Configure analog trunk on UCM, including outbound route. 2. Enter a reachable external number in “External Extension”. 3. Press “Start” button. The call will be initiated to the external number. 4. Answer and finish the call before pressing “Stop” button.
Figure 288: A Key Dial-up FXO Note: When using a Key Dial-up FXO feature the outbound trunk for the analog trunk need to have internal permission. As well as it should be the trunk with the highest outbound route priority. After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.
Figure 290: Network Status UCM6200 Series User Manual Version 1.0.16.
EXPERIENCING THE UCM6200 SERIES IP PBX Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.