Data sheet

ManualsBrandsGrandstream ManualsOffice ElectronicsGrandstream UCM6204 Innovative IP PBX with 4 FXO and 2 FXS Ports

Table Of Contents

Grandstream Networks, Inc.

UCM6200 Series IP PBX

User Manual

Summary of content (425 pages)

PAGE 1
Grandstream Networks, Inc.
PAGE 2
COPYRIGHT ©2019 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.
PAGE 3
GNU GPL INFORMATION UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download UCM6200 Series User Manual Version 1.0.19.
PAGE 4
Table of Content DOCUMENT PURPOSE........................................................................... 25 CHANGE LOG ......................................................................................... 26 Firmware Version 1.0.19.27................................................................................................................ 26 Firmware Version 1.0.19.21................................................................................................................
PAGE 5
Use the Web GUI ............................................................................................................................... 45 Access Web GUI ......................................................................................................................... 45 Setup Wizard............................................................................................................................... 46 Web GUI Configurations ...........................................................
PAGE 6
Configuration Architecture for End Point Device ................................................................................ 94 Auto Provisioning Settings.................................................................................................................. 95 Discovery ............................................................................................................................................ 98 Uploading Devices List ...........................................................
PAGE 7
VoIP Trunk Configuration .................................................................................................................. 172 Trunk Groups .................................................................................................................................... 183 Direct Outward Dialing (DOD) .......................................................................................................... 184 SLA STATION .................................................................
PAGE 8
IVR ......................................................................................................... 228 Configure IVR ................................................................................................................................... 228 Black/White List in IVR ..................................................................................................................... 231 Create Custom Prompt .................................................................................
PAGE 9
Configure Pickup Groups ................................................................................................................. 270 Configure Pickup Feature Code ....................................................................................................... 270 MUSIC ON HOLD ................................................................................... 272 FAX SERVER ......................................................................................... 275 Configure Fax/T.38 .....
PAGE 10
Call Park ........................................................................................................................................... 312 Park a Call................................................................................................................................. 312 Retrieve Parked Call ................................................................................................................. 312 Monitor Call Park CID Name Information (GXP21xx Phones Only) .............
PAGE 11
API Configuration Parameters .......................................................................................................... 340 Upload Voice Prompt via API ........................................................................................................... 341 CTI SERVER .......................................................................................... 343 ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) ............ 344 CRM INTEGRATION .............................................
PAGE 12
Network ..................................................................................................................................... 375 Storage Usage .......................................................................................................................... 376 Resource Usage ....................................................................................................................... 377 System Events ........................................................................
PAGE 13
System Recovery ............................................................................................................................. 416 Syslog ............................................................................................................................................... 418 Network Troubleshooting .................................................................................................................. 418 Ethernet Capture ...................................................
PAGE 14
Table of Tables Table 1: Technical Specifications ........................................................................................................................ 35 Table 2: UCM6200 Equipment Packaging .......................................................................................................... 38 Table 3: LCD Menu Options ................................................................................................................................
PAGE 15
Table 39: IAX Extension Configuration Parameters→Specific Time................................................................. 139 Table 40: FXS Extension Configuration Parameters→Basic Settings .............................................................. 139 Table 41: FXS Extension Configuration Parameters→Media ........................................................................... 141 Table 42: FXS Extension Configuration Parameters→Features ........................................................
PAGE 16
Table 80: Static Agent Limitation ....................................................................................................................... 262 Table 81: Call Center Parameters ..................................................................................................................... 264 Table 82: Switchboard Parameters ................................................................................................................... 268 Table 83: FAX/T.38 Settings ..................
PAGE 17
Table 121: Max Wakeup Members.................................................................................................................... 365 Table 122: Announcements Center Settings ..................................................................................................... 368 Table 123: Group Settings................................................................................................................................. 368 Table 124: Trunk Status ................................
PAGE 18
Table of Figures Figure 1: UCM6202 Front View........................................................................................................................... 38 Figure 2: UCM6202 Back View ........................................................................................................................... 39 Figure 3: UCM6204 Front View........................................................................................................................... 39 Figure 4: UCM6204 Back View ..
PAGE 19
Figure 39: Phonebook CSV File Format ............................................................................................................. 78 Figure 40: LDAP Phonebook After Import........................................................................................................... 78 Figure 41: Export Selected LDAP Phonebook .................................................................................................... 79 Figure 42: LDAP Client Configurations .............................
PAGE 20
Figure 80: Export Extensions ............................................................................................................................ 151 Figure 81: Import Extensions ............................................................................................................................ 152 Figure 82: Import File ........................................................................................................................................ 152 Figure 83: Import Error ........
PAGE 21
Figure 121: Inbound Mode - Default Mode ....................................................................................................... 207 Figure 122: Inbound Mode - Mode 1 ................................................................................................................. 207 Figure 123: Import/Export Inbound Route ......................................................................................................... 207 Figure 124: Blacklist Configuration Parameters................
PAGE 22
Figure 162: Creating a scheduled paging/intercom call .................................................................................... 257 Figure 163: Call Queue ..................................................................................................................................... 258 Figure 164: Static Agents limit........................................................................................................................... 262 Figure 165: Agent Login Settings ................
PAGE 23
Figure 203: Call Connection between half an hour and one hour .................................................................... 302 Figure 204: Call Connection more than one hour ............................................................................................. 303 Figure 205: Configure to Monitor an Active Call ............................................................................................... 303 Figure 206: Enable/Disable Feature codes ...........................................
PAGE 24
Figure 244: Create New Room ......................................................................................................................... 359 Figure 245: Room Status .................................................................................................................................. 359 Figure 246: Add batch rooms ............................................................................................................................ 360 Figure 247: Create New Wake Up Service ...
PAGE 25
Figure 285: User Management Page Display ................................................................................................... 395 Figure 286: Create New User ........................................................................................................................... 395 Figure 287: User Management – New Users.................................................................................................... 396 Figure 288: Assign Backup permission to "Admin" users .............
PAGE 26
DOCUMENT PURPOSE This document describes UCM6200 series specifications, features and will help you to configure your system via Web GUI menu to fully manipulate the supported features. The intended audiences of this document are device administrators. To learn more about UCM6200 series features, please http://www.grandstream.com/support to download available how-to guides.
PAGE 27
CHANGE LOG This section documents significant changes from previous versions of the UCM6200 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.19.27 • Added new option Email-to-Fax Subject Format to allow email subjects to consist of only the fax number.
PAGE 28
Monitoring] • Added search functionality to the web portal to quickly find settings. [Web GUI Search Bar] • Added HT818 model template to Zero Config Models Templates. [PROVISIONING] • Added the ability to associate differently named OEM models with their original GS models for provisioning purposes. [OEM device models] Firmware Version 1.0.18.13 • No major changes. Firmware Version 1.0.18.12 • CDR API configuration page moved from CDR to Value-Added Features.
PAGE 29
• Added ability to view CID of parked calls on VPKs/MPKs configured as monitored call park. [Monitor Call Park CID Name Information (GXP21xx Phones Only)] • Added support for endpoint call forwarding under ring group. [Endpoint Call Forwarding Support] • Added batch operations and searching functionality to the Inbound/Outbound Blacklist pages. Operations include deleting rules and importing/exporting entire blacklists.
PAGE 30
Firmware Version 1.0.16.20 • Added an option to enable/disable remote voicemail access function. [Voicemail Remote Access] Firmware Version 1.0.16.18 • Added support for emergency calls. [EMERGENCY] • Added support for vTigerCRM [vTigerCRM] • Added support for ZohoCRM [ZohoCRM] • Added support for HSC PMS [HSC PMS] • Added support for Direct Callback. [Direct Callback] [Direct Callback] [Direct Callback] • Added option to disable call waiting under extensions.
PAGE 31
• Added support for wakeup groups. [WAKEUP SERVICE] • Added support for SYN Flood defense. [SYN-Flood Defense Enable] • Added Queue Log option to Backup/Restore page. [Backup/Restore] • Modified Switchboard UI to offer easier access to call Options. [Switchboard] • Further optimized Call Queue Statistics page to provide a more user-friendly experience and improve performance. [Queue Statistics] • Added image uploading support to Email templates [Email Templates] • Added IPv6 gateway support.
PAGE 32
• Added Fail2Ban defense from web login attack. [Login Attack Defense] • Added limitation for maximum number of call queue static agents. [Static Agents limitation] • Added support for wakeup service module in Custom privilege. [Custom Privilege] • Added IPv6 support for T.38. • Added DAHDI settings. [DAHDI Settings] • Added ability to pass through SIP Call-Info header to support GXP phone JPEG_Over_HTTP with encryption and authentication to open door for GDS3710.
PAGE 33
• Added support of CRM. [CRM] • Added support for Custom Privilege in User Management. [Custom Privilege] • Added Hotline support for FXS Extension. [Hotline] • Added support for Separate Wakeup Service. [WAKEUP SERVICE] • Added ability to provision phones from different network subnets using zero config. [Subnet Whitelist] • One-key-dial is replaced by Speed Dial to support more than one digit. [SPEED DIAL] • Added Append extension number in the end of DOD.
PAGE 34
• Added Email template support. [Email Templates] • Added outbound route country restriction. • Added external disk usage alert option. [Alert Events List] • Added range IP input support for dynamic defense white list. [Dynamic Defense] • Added blacklist support for Fail2ban. [Fail2ban] • Added ability to reboot device from zero config page. [Discovery] • Added GXP1628B template for zero config. [Model Update] • Added PIN group support. [PIN Groups] • Added PMS support.
PAGE 35
WELCOME Thank you for purchasing Grandstream UCM6200 series IP PBX appliance. The UCM6200 series IP PBX appliance is designed to bring enterprise-grade voice, video, data, and mobility features to small-to-medium businesses (SMBs) in an easy-to-manage fashion.
PAGE 36
PRODUCT OVERVIEW Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for UCM6200 series. Table 1: Technical Specifications Interfaces Analog Telephone FXS • 2 ports (both with lifeline capability in case of power outage) Ports • Supports 2 REN per each FXS port.
PAGE 37
Disconnect Methods Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone Security Media SRTP, TLS1.2, HTTPS, SSH Physical Universal Power Supply Dimensions Environmental Mounting Weight • Output: 12VDC, 1.5A • Input: 100-240VAC, 50-60Hz • UCM6202/6204: 226mm (L) x 155mm (W) x 34.
PAGE 38
• Conference Rooms UCM6202/6204: Up to 3 password-protected conference rooms allowing up to 25 simultaneous PSTN or IP participants • UCM6208: Up to 6 password-protected conference rooms allowing up to 32 simultaneous PSTN or IP participants Call Features Compliance Call park, call forward, call transfer, DND, ring/hunt group, paging/intercom and etc • FCC: Part 15 (CFR 47) Class B, Part 68 • CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1, TBR21, RoHS • A-TICK: AS/NZS CISPR 22
PAGE 39
INSTALLATION Before deploying and configuring the UCM6200 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6200 series.
PAGE 40
Figure 2: UCM6202 Back View To set up the UCM6202, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6202. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6202. Insert the main plug of the power adapter into a surge-protected power outlet. 4. Wait for the UCM6202 to boot up.
PAGE 41
Figure 4: UCM6204 Back View To set up the UCM6204, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6204. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6204. Insert the main plug of the power adapter into a surge-protected power outlet. 4. Wait for the UCM6204 to boot up.
PAGE 42
8 x FXO Port USB Port SD Card Slot LED Indicators Navigation Keys LCD 2 x FXS Port Figure 5: UCM6208 Front View LAN Port DC 12 V Reset Wan Port Port Wan Ground Figure 6: UCM6208 Back View Safety Compliances The UCM6200 series IP PBX complies with FCC/CE and various safety standards. The UCM6200 power adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6200 package only.
PAGE 43
GETTING STARTED The UCM6200 series provides LCD interface, LED indication and Web GUI configuration interface. • The LCD displays hardware, software and network information. Users could also navigate in the LCD menu for device information and basic network configuration. • The LED indication at the front of the device provides interface connection and activity status. • The Web GUI gives users access to all the configurations and options for UCM6200 series setup.
PAGE 44
Table 3: LCD Menu Options View Events Device Info Network Info Network Menu • Critical Events • Other Events • Hardware: Hardware version number • Software: Software version number • P/N: Part number • WAN MAC: WAN side MAC address • LAN MAC: LAN side MAC address • Uptime: System up time • WAN Mode: DHCP, Static IP, or PPPoE • WAN IP: IP address • WAN Subnet Mask • LAN IP: IP address • LAN Subnet Mask • WAN Mode: Select WAN mode as DHCP, Static IP or PPPoE • Static Route Re
PAGE 45
Web Info SSH Switch • Protocol: Web access protocol. HTTP or HTTPS. By default, it's HTTPS • Port: Web access port number. By default, it's 8089 • Enable SSH: Enable SSH access. • Disable SSH: Disable SSH access. By default, the SSH access is disabled. Use the LED Indicators The UCM6200 has LED indicators in the front to display connection status. The following table shows the status definitions.
PAGE 46
Use the Web GUI Access Web GUI The UCM6200 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE, Mozilla Firefox, Google Chrome. Figure 7: UCM6202 Web GUI Login Page To access the Web GUI: 1. Connect the computer to the same network as the UCM6200. 2. Ensure the device is properly powered up and shows its IP address on the LCD. 3.
PAGE 47
For example, if the LCD shows 192.168.40.167, please enter the following in your web browser: https://192.168.40.167:8089 4. Enter default administrator username “admin” and password. Note: Units manufactured starting January 2017 have a unique random password printed on the sticker located on the back of the unit. It is highly recommended to change the default password after login for the first time. Older units have default password “admin”.
PAGE 48
Figure 8: UCM6200 Setup Wizard Users can disable the Extension Range during configuration on the Extensions. During the wizard, the user can quit the setup wizard at any time to start over with manual configuration. At the last step of the wizard, the user will be provided with summary for review, before the configuration is loaded. Once the setup is completed, the system is ready to go.
PAGE 49
Web GUI Languages Currently the UCM6200 series Web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German etc. Users can select the displayed language in Web GUI login page, or at the upper right of the Web GUI after logging in. Figure 9: UCM6200 Web GUI Language Web GUI Search Bar Users can search for options in the web portal with the search bar on the top right of the page. UCM6200 Series User Manual Version 1.0.19.
PAGE 50
Figure 10: Web GUI Search Bar Save and Apply Changes Click on "Save" button after configuring the Web GUI options in one page. After saving all the changes, make sure click on "Apply Changes" button on the upper right of the web page to submit all the changes. If the change requires reboot to take effect, a prompted message will pop up for you to reboot the device. Make Your First Call Power up the UCM6200 and your SIP end point phone. Connect both devices to the network.
PAGE 51
SYSTEM SETTINGS This section explains configurations for system-wide parameters on the UCM6200. System settings are under “System Settings” tab on UCM6200 Web GUI. System settings include User Management, Network Settings, Firewall/Security Settings, Change Password, LDAP server, HTTP server, Email settings, Time Settings, NTP Server, Recordings Storage and Login Timeout settings. HTTP Server The UCM6200 embedded web server responds to HTTP/HTTPS GET/POST requests.
PAGE 52
Upload certificate for the built-in http server and override the existing one. Note: The size of your certificate must be under 2MB. This is the certificate TLS Cert file (*.pem format only) for TLS connection and it will be renamed as "certificate.pem" automatically. It contains private key for the client and signed certificate for the server. Enter the domain name from which to request certificate files then press Domain on in order to request the files.
PAGE 53
IPv4 Address Preferred DNS Enter the preferred DNS server address. If Preferred DNS is used, UCM will try to use it Server as Primary DNS server. WAN (when "Method" is set to "Route") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. Subnet Mask Enter the subnet mask address for static IP settings. The default setting is 255.255.0.0.
PAGE 54
DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Layer 2 QoS 802.1Q/VLAN Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 0. Tag Layer 2 QoS 802.1p Priority Assign the priority value of the layer 2 QoS packets for LAN port. The default value is 0.
PAGE 55
LAN (when Method is set to "Route") Select Disable, Auto or DHCPv6. DHCP Server Disable: the DHCPv6 server is disabled. Auto: Stateless address auto configuration using NDP protocol. DHCPv6: Stateful address auto configuration using DHCPv6 protocol. DHCP Prefix DHCP prefixlen Enter DHCP prefix. (Default is 2001:db8:2:2::) Enter the Prefix length for static settings. Default is 64 DNS Server 1 Enter the DNS server 1 address for static settings.
PAGE 56
Figure 11: UCM6202 Network Interface Method: Route • Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as room for PC connection. Figure 12: UCM6202 Network Interface Method: Switch UCM6200 Series User Manual Version 1.0.19.
PAGE 57
• Method: Dual Both WAN port and LAN port are used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. Figure 13: UCM6202 Network Interface Method: Dual DHCP Client List This feature can bind MAC to IP addresses on the LAN port when UCM6200 is set to Route mode.
PAGE 58
Figure 15: Add MAC Address Bind User needs to set the device MAC address and the IP that will be bound to it (the IP address needs to be within the UCM6200 DHCP range). To bind a batch of listed MAC addresses, user needs to check first the MAC addresses to bind and click on . A confirmation popup will be shown, click to bind the addresses. Figure 16: Batch Add MAC Address Bind After Clicking “OK” to confirm the binding, the “Bind Status” will change from “Unbind” to “Binding”. 802.1X IEEE 802.
PAGE 59
Figure 17: UCM6200 Using 802.1X as Client Figure 18: UCM6200 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6200. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server. If “EAP-TLS” or “EAP-PEAPv0/MSCHAPv2” is used as the 802.1X mode, users will also need to upload 802.1X CA Certificate and 802.1X Client Certificate, which should be also generated from the RADIUS server.
PAGE 60
Table 8: UCM6200 Network Settings→802.1X Select 802.1X mode. The default setting is "Disable". The supported 802.1X mode are: 802.1X Mode • EAP-MD5 • EAP-TLS • EAP-PEAPv0/MSCHAPv2 Identity Enter 802.1X mode Identity information. MD5 Password Enter 802.1X mode MD5 password information. 802.1X Certificate Select 802.1X certificate from local PC and then upload. 802.1X Client Certificate Select 802.1X client certificate from local PC and then upload.
PAGE 61
Configure the IPv4 or IPv6 gateway address so that the UCM6200 can reach the Gateway destination via this gateway. Gateway address is optional. Example: 192.168.40.5 or 2001:740:D::1 Specify the network interface on the UCM6200 to reach the destination using the Interface static route. LAN interface is eth0; WAN interface is eth1. Static routes configuration can be reset from LCD menu→Network Menu. The following diagram shows a sample application of static route usage on UCM6204.
PAGE 62
In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6204. Therefore, we need configure a static route on the UCM6204 so that the phones in isolated networks can make calls between each other. Figure 20: UCM6204 Static Route Configuration Port Forwarding The UCM network interface supports router function which provides users the ability to do port forwarding.
PAGE 63
Specify the LAN port number or a range of LAN ports. Note: LAN Port When it is set to a range, WAN port and LAN port must be configured with the same range, such as WAN port: 1000-1005 and LAN port: 1000-1005, and access from WAN port will be forwarded to the LAN port with the same port number, for example, WAN port 1000 will be port forwarding to LAN port 1000. Protocol Type Select protocol type "UDP Only", "TCP Only" or "TCP/UDP" for the forwarding in the selected port.
PAGE 64
Figure 22: UCM6200 Port Forwarding Configuration This will allow users to access the GXP2160 Web GUI from public side, by typing in public IP address (example: 1.1.1.1:8088). Figure 23: GXP2160 Web Access using UCM6202 Port Forwarding OpenVPN® OpenVPN® settings allow the users to configure UCM6200 to use VPN features, the following table gives details about the various options in order to configure the UCM as OpenVPN Client. UCM6200 Series User Manual Version 1.0.19.
PAGE 65
Table 11: UCM6200 System Settings→Network Settings→OpenVPN® Enable Enable / Disable the OpenVPN feature. Select OpenVPN configuration method. Configuration Manual Configuration: Allows to configure OpenVPN settings manually. Method Upload Configuration File: Allows to upload. ovpn and .conf files to the UCM and to automatically configure OpenVPN settings. OpenVPN® Server Address Configures the hostname/IP and port of the server. For example: 192.168.1.
PAGE 66
Figure 24: Open VPN® feature on the UCM6200 DDNS Settings DDNS setting allows user to access UCM6200 via domain name instead of IP address. The UCM supports DDNS service from the following DDNS provider: • dydns.org • noip.com • freedns.afraid.org • zoneedit.com • oray.net Here is an example of using noip.com for DDNS. 1. Register domain in DDNS service provider. Please note the UCM6200 needs to have public IP access. UCM6200 Series User Manual Version 1.0.19.
PAGE 67
Figure 25: Register Domain Name on noip.com 2. On Web GUI→System Settings→Network Settings→DDNS Settings, enable DDNS service and configure username, password and host name. Figure 26: UCM6200 DDNS Setting UCM6200 Series User Manual Version 1.0.19.
PAGE 68
3. Now you can use domain name instead of IP address to connect to the UCM6200 Web GUI. Figure 27: Using Domain Name to Connect to UCM6200 Security Settings The UCM6200 provides users firewall security configurations to prevent certain malicious attack to the UCM6200 system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose. The UCM6200 also provides Fail2ban feature for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE.
PAGE 69
The following table shows a sample current service status running on the UCM6200.
PAGE 70
Ping-of-Death Defense Enable Enable to prevent Ping-of-Death attack to the device. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN (UCM6200) interface. Under "Custom Firewall Settings", users could create new rules to accept, reject or drop certain traffic going through the UCM6200. To create new rule, click on "Create New Rule" button and a new window will pop up for users to specify rule options.
PAGE 71
Table 14: Firewall Rule Settings Rule Name Specify the Firewall rule name to identify the firewall rule. Select the action for the Firewall to perform. Action • ACCEPT • REJECT • DROP Select the traffic type. • Type IN If selected, users will need specify the network interface "LAN" or "WAN" (for UCM6200) for the incoming traffic. • OUT Select the service type.
PAGE 72
Table 15: UCM6200 Firewall Dynamic Defense Dynamic Defense Enable Enable dynamic defense. The default setting is disabled. Blacklist Update Configure the blacklist update time interval (in seconds). The default setting is Interval 120. Connection Threshold Configure the connection threshold. Once the number of connections from the same host reaches the threshold, it will be added into the blacklist. The default setting is 100. Allowed IPs and ports range, multiple IP addresses and port range.
PAGE 73
Fail2ban Fail2Ban feature on the UCM6200 provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within "Max Retry Duration", the UCM6200 will act to forbid the host for certain period as defined in "Banned Duration". This feature helps prevent SIP brute force attacks to the PBX system. Figure 30: Fail2ban Settings UCM6200 Series User Manual Version 1.0.19.
PAGE 74
Table 16: Fail2Ban Settings Global Settings Enable Fail2Ban. The default setting is disabled. Please make sure both "Enable Enable Fail2Ban Fail2Ban" and "Asterisk Service" are turned on to use Fail2Ban for SIP authentication on the UCM6200. Banned Duration Max Retry Duration MaxRetry Configure the duration (in seconds) for the detected host to be banned. The default setting is 600. If set to 0, the host will be always banned.
PAGE 75
Figure 31: SSH Access LDAP Server The UCM6200 has an embedded LDAP/LDAPS server for users to manage corporate phonebook in a centralized manner. • By default, the LDAP server has generated the first phonebook with PBX DN "ou=pbx,dc=pbx,dc=com" based on the UCM6200 user extensions already. • Users could add new phonebook with a different Phonebook DN for other external contacts. For example, "ou=people,dc=pbx,dc=com".
PAGE 76
LDAP Server Configurations The following figure shows the default LDAP server configurations on the UCM6200. Figure 32: LDAP Server Configurations The UCM6200 LDAP server supports anonymous access (read-only) by default. Therefore, the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.
PAGE 77
Figure 34: Default LDAP Phonebook Attributes LDAP Phonebook Users could use the default phonebook, edit the default phonebook, add new phonebook, import phonebook on the LDAP server as well as export phonebook from the LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com" displayed on the LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts information will need to be modified via Web GUI→Extension/Trunk→Extensions first.
PAGE 78
Figure 36: Add LDAP Phonebook Configure the "Phonebook Prefix" first. The "Phonebook DN" will be automatically filled in. For example, if configuring "Phonebook Prefix" as "people", the "Phonebook DN" will be filled with "ou=people,dc=pbx,dc=com". Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook.
PAGE 79
The file to be imported must be a CSV, VCF or XML file with UTF-8 encoding. Users can open the file with Notepad and save it with UTF-8 encoding. Here is how a sample file looks like. Please note “Account Number” and “Phonebook DN” fields are required. Users could export a phonebook file from the UCM6200 LDAP phonebook section first and use it as a sample to start with.
PAGE 80
• Export phonebook to your computer from UCM6200 LDAP server Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV, VFC or XML file for the users to add more contacts in it and import to the UCM6200 again. Figure 41: Export Selected LDAP Phonebook LDAP Client Configurations The configuration on LDAP client is useful when you use other LDAP servers.
PAGE 81
Figure 42: LDAP Client Configurations To configure Grandstream IP phones as the LDAP clients for UCM, please refer to the following example: • Server Address: The IP address or domain name of the UCM • Base DN: dc=pbx,dc=com • User Name: Please leave this field empty • Password: Please leave this field empty • LDAP Name Attribute: CallerIDName Email Department FirstName LastName • LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax • LDAP Number Filter: (AccountNumber=%) • LDAP
PAGE 82
Figure 43: GXP2170 LDAP Phonebook Configuration UCM6200 Series User Manual Version 1.0.19.
PAGE 83
Time settings Auto time updating The current system time on the UCM6200 can be found under Web GUI→System Status→Dashboard→PBX Status. To configure the UCM6200 to update time automatically, go to Web GUI→System Settings→Time Settings→Auto Time Updating.
PAGE 84
MTZ+6MDT+5 This indicates a time zone with 6 hours offset and 1 hour ahead for DST, which is U.S central time. If it is positive (+), the local time zone is west of the Prime Meridian (A.K.A: International or Greenwich Meridian); If it is negative (-), the local time zone is east. M4.1.0,M11.1.0 The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec). The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday…). Normally 1, 2, 3, 4 are used.
PAGE 85
NTP Server The UCM6200 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6200 as the NTP server, set "Enable NTP server" to "Yes" under Web GUI→System Settings→Time Settings→NTP Server. On the client side, point the NTP server address to the UCM6200 IP address or host name to use the UCM6200 as the NTP server.
PAGE 86
Week Select the work days in one week. Show Advanced Options Check this option to show advanced options. Once selected, please specify "Month" and "Day" below. Month Select the months for office time. Day Select the work days in one month. Select "Start Time", "End Time" and the day for the "Week" for the office time. The system administrator can also define month and day of the month as advanced options. Once done, click on "Save" and then "Apply Change" for the office time to take effect.
PAGE 87
Figure 47: Create New Holiday Table 19: Create New Holiday Name Specify the holiday name to identify this holiday. Holiday Memo Create a note for the holiday. Month Select the month for the holiday. Day Select the day for the holiday. Show Advanced Options Week Check this option to show advanced options. If selected, please specify the days as holiday in one week below. Select the days as holiday in one week. Enter holiday "Name" and "Holiday Memo" for the new holiday.
PAGE 88
Figure 48: Settings→Time Settings→Holiday • Click on to edit the holiday. • Click on to delete the holiday. • Click on "Delete Selected Holidays" to delete multiple selected holidays at once. ----------------------------------------------------------------------------------------------------------------------------- --------------Note: For more details on how to use office time and holiday, please refer to the link below: http://www.grandstream.
PAGE 89
Domain Server Username Password Specify the domain name to be used in the Email when using type "MTA". Specify the SMTP server when using type "Client". Username is required when using type "Client". Normally it's the Email address. Password to login for the above Username (Email address) is required when using type "Client". Enable or Disable Email-to-Fax feature.
PAGE 90
Figure 49: UCM6200 Email Settings Once the configuration is finished, click on "Test". In the prompt, fill in a valid Email address to send a test Email to verify the Email settings on the UCM6200. UCM6200 Series User Manual Version 1.0.19.
PAGE 91
Email Templates The Email templates on the UCM6200 can be used for email notification the configuration parameters can be accessed via Web GUI→Settings→Email Settings→Email Templates. Figure 50: Email Templates Press on to upload pictures to be used on email templates. Press to reset all email templates to default ones. To configure the email template, click the button under Options column, and edit the template as desired. UCM6200 Series User Manual Version 1.0.19.
PAGE 92
Figure 51: Conference Schedule Template - Users have the ability to preview mail sample by clicking on - Click on - Finally, users can click on . in order to restore the default email template. to upload a custom picture to the email template to display their own logo in the sent mails for example Email Send Log Under UCM Web GUI→System Settings→Email Settings→Email Send Log, users could search, filter and check whether the Email is sent out successfully or not.
PAGE 93
Figure 52: Email Send log Table 21: Email Log Field Description Start Time Enter the start time for filter End Time Enter the end time for filter Receivers Enter the email recipient, while searching for multiple recipients, please separate then with comma and no spaces.
PAGE 94
Email logs will be shown on bottom of the “Email Send Log” page, as shown on the following figure. Figure 53: Email Logs UCM6200 Series User Manual Version 1.0.19.
PAGE 95
PROVISIONING Overview Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM6200 provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero-configuration manner by generating XML config file and having the phone to download it within LAN area.
PAGE 96
Figure 54: Zero Config Configuration Architecture for End Point Device The configuration options in model layer and device layer have all the option in global layers already, i.e., the options in global layer is a subset of the options in model layer and device layer. If an option is set in all three layers with different values, the highest layer value will override the value in lower layer.
PAGE 97
Figure 55: UCM6200 Zero Config • SIP SUBSCRIBE When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6200 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6200 and take the new configuration. • DHCP OPTION 66 Route mode need to be set to use this feature.
PAGE 98
Figure 56: Auto Provision Settings Table 22: Auto Provision Settings Enable Zero Config Enable or disable the zero-config feature on the PBX. The default setting is enabled. By default, this is disabled. If disabled, when SIP device boots up, the UCM6200 will not send the SIP device the URL to download the config file and therefore the SIP device will not be automatically provisioned by the Enable Automatic Configuration Assignment UCM6200.
PAGE 99
Click on the link "Zero Config Extension Segment" to specify the extension Zero Config Extension Segment range to be assigned if "Automatically Assign Extension" is enabled. The default range is 5000-6299. Zero Config Extension Segment range can be defined in Web GUI→PBX Settings→General Settings→General page→Extension Preference section: "Auto Provision Extensions". If enabled, the extension list will be sent out to the device after receiving Enable Pick Extension the device's request.
PAGE 100
Click on "Auto Discover" under Web GUI→Value-added Features→Zero Config→Zero Config, fill in the "Scan Method" and "Scan IP". The IP address segment will be automatically filled in based on the network mask detected on the UCM6200. If users need scan the entire network segment, enter 255 (for example, 192.168.40.255) instead of a specific IP address. Then click on "Save" to start discovering the devices within the same network.
PAGE 101
Uploading Devices List Besides the built-in discovery method on the UCM, users could prepare a list of devices on .CSV file and upload it by clicking on the button , after which a success message prompt should be displayed.
PAGE 102
From the main menu of zero config, users can perform the following operations: • Click on • Click on • Click on • Click on • Click on in order to access to the discovery menu as shown on [Discovery] section. to add a new device to zero config database using its MAC address. to delete selected devices from the zero-config database. to modify selected devices.
PAGE 103
• Phone Settings: configure dial plan, call features, NAT, call progress tones and etc. • Contact List: configure LDAP and XML phonebook download. • Maintenance: configure upgrading, web access, Telnet/SSH access and syslog. • Network Settings: configure IP address, QoS and STUN settings. • Customization: customize LCD screen wallpaper for the supported models.
PAGE 104
Table 24: Global Policy Parameters – Phone Settings Default Call Settings Dial Plan Configure the default dial plan rule. For syntax and examples, please refer to user manual of the SIP devices to be provisioned for more details. When enabled, “Do Not Disturb”, “Call Forward” and other call features can Enable Call Features be used via the local feature code on the phone. Otherwise, the ITSP feature code will be used.
PAGE 105
Port Configure the LDAP server port. The default value is 389. This is the location in the directory where the search is requested to begin. Base DN User Name Password Number Filter Name Filter Version Example: • dc=grandstream, dc=com • ou=Boston, dc=grandstream, dc=com Configure the bind “Username” for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds. Configure the bind “Password” for querying LDAP servers.
PAGE 106
Configures the display name when LDAP looks up the name for incoming Lookup Display Name call or outgoing call. It must be a subset of the LDAP Name Attributes. XML Phonebook Select the source of the phonebook XML server. • Disable Disable phonebook XML downloading. • Manual Once selected, users need specify downloading protocol HTTP, HTTPS or TFTP and the server path to download the phonebook XML Phonebook XML Server file. The server path could be IP address or URL, with up to 256 characters.
PAGE 107
• Local USB Media If selected, the USB storage device needs to be plugged into the UCM6200 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory. • Local SD Card Media If selected, an SD card needs to be plugged into the UCM6200 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory. Upgrade via Server Path When URL is selected as firmware source, configure upgrade via TFTP, HTTP or HTTPS.
PAGE 108
Web Server Port Configure the port for web access. The valid range is 1 to 65535. Security Enable Telnet/SSH access for the SIP end device. If the SIP end device Disable Telnet/SSH supports Telnet access, this option controls the Telnet access of the device; if the SIP end device supports SSH access, this option controls the SSH access of the device. Syslog Syslog Server Configure the URL/IP address for the syslog server. Syslog Level Select the level of logging for syslog.
PAGE 109
Table 28: Global Policy Parameters – Customization Wallpaper Check this option if the SIP end device shall use 1024 x 600 resolution for the LCD screen wallpaper. • Screen Resolution 1024 x 600 Source Configure the location where wallpapers are stored. • File If “URL” is selected as source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as source, click to upload wallpaper file to the UCM6200.
PAGE 110
Table 29: Global Policy Parameters – Communication Settings Email Settings Check this option to configure the email settings that will be sent to the provisioned phones: • Server IP address of the SMTP server • Port SMTP server port • From E-Mail address Email address • SMTP Settings Sender User Name User name of the sender • Password Recovery Email Email where recovered password will be sent • Alarm receive Email 1 Email address where alarms notifications will be sent • Alarm receive Email 1
PAGE 111
Global Templates Global Templates can be accessed in Web GUI→Value-added Features→Zero Config→Global Templates. Users can create multiple global templates with different sets of configurations and save the templates. Later on, when the user configures the device in Edit Device dialog→Advanced Settings, the user can select to use one of the global templates for the device. Please refer to section [Manage Devices] for more details on using the global templates.
PAGE 112
Figure 62: Edit Global Template The added options will show in the list. Users can then enter or select value for each option to be used in the global template. On the left side of each added option, users can click on template. On the right side of each option, users can click on to remove this option from the to reset the option value to the default value. Click on “Save” to save this global template.
PAGE 113
Model configuration Model templates Model layer configuration allows users to apply model-specific configurations to different devices. Users could create/edit/delete a model template by accessing Web GUI, page Value-added Features→Zero Config→Model Templates. If multiple model templates are created and enabled, when the user configures the device in Edit Device dialog→Advanced Settings, the user can select to use one of the model templates for the device.
PAGE 114
The editing window for model template is shown in the following figure. In the “Options” field, enter the option name key word, the option that contains the key word will be listed. User could then select the option and click on “Add Option” to add it into the model template. Once added, the option will be shown in the list below. On the left side of each option, users can click on to remove this option from the model template.
PAGE 115
• Click on Save when done. The model template will be displayed on Web GUI→Value-added Features→Zero Config→Model Templates page. • Click on to delete the model template or click on “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates.
PAGE 116
Model Template Package List Templates for most of the Grandstream models are built in with the UCM6200 already. Templates for GS Wave and Grandstream surveillance products require users to download and install under Web GUI→Value-added Features→Zero Config→Model Update first before they are available in the UCM6200 for selection. After downloading and installing the model template to the UCM6200, it will show in the dropdown list for “Model” selection when editing the model template.
PAGE 117
Figure 66: Upload Model Template Manually Device Configuration On Web GUI, page Value-added Features→Zero Config→Zero Config, users could create new device, delete existing device(s), make special configuration for a single device, or send NOTIFY to existing device(s). Create New Device Besides configuring the device after the device is discovered, users could also directly create a new device and configure basic settings before the device is discovered by the UCM6200.
PAGE 118
Figure 67: Create New Device Manage Devices The device manually created or discovered from Auto Discover will be listed in the Web GUI→Value-added Features→Zero Config→Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model etc. Figure 68: Manage Devices • Click on to access the Web GUI of the phone. • Click on to edit the device configuration. A new dialog will be displayed for the users to configure “Basic” settings and “Advanced” settings.
PAGE 119
Figure 69: Edit Device A preview of the “Advanced” settings is shown in the above figure. There are five levels configurations as described in (1) (2) (3) (4) (5) below, with priority from the lowest to the highest. The configurations in all levels will take effect for the device. If there are same options existing in different level configurations with different value configured, the higher level configuration will override the lower level configuration.
PAGE 120
(3) Default Model Template Default Model Template will be applied to the devices of this model. Default model template can be configured in model template under Web GUI→Value-added Features→Zero Config→Model Templates page. Please see default model template option in [Table 31: Create New Model Template]. (4) Model Templates Select a model template to be used for the device and click on to add. Multiple global templates can be selected and users can arrange the priority by adjusting orders via and .
PAGE 121
Scroll down in the dialog to view and edit the device-specific options. If the users would like to add more options which are not in the pre-defined list, click on “Add New Field” to add a P value number and the value to the configuration. The above figure shows setting P value “P1362” to “en”, which means the display language on the LCD is set to English. The warning information on right tells that the option matching the P value number exists and clicking on it will lead to the matching option.
PAGE 122
Figure 72: Modify Selected Devices - Different Models ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: Performing batch operation will override all the existing device configuration on the page.
PAGE 123
Figure 73: Device List in Zero Config In this web page, users can also click on “Reset All Extensions” to reset the extensions of all the devices. Sample Application Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor. 3 of the 8 customer support members speak Spanish and the rest speak English. We could deploy the following configurations to provisioning the office phones for the customer support team. 1.
PAGE 124
Figure 74: Zero Config Sample - Global Policy UCM6200 Series User Manual Version 1.0.19.
PAGE 125
3. Go to Web GUI→Value-added Features→Zero Config→Model Templates, create a new model template “English Support Template” for GXP2140. Add option “Language” and set it to “English”. Then select the option “Default Model Template” to make it the default model template. 4. Go to Web GUI→Value-added Features→Zero Config→Model Templates, create another model template “Spanish Support Template” for GXP2140. Add option “Language” and set it to “Español”. 5.
PAGE 126
8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. Figure 76: Zero Config Sample - Device Preview 2 Select “Spanish Support Template” in “Model Template”.
PAGE 127
Figure 77: Zero Config Sample - Device Preview 3 10. Click on “Apply Changes” to apply saved changes. 11. On the Web GUI→Value-added Features→Zero Config→Zero Config page, click on to trigger the device to download config file from UCM6200. to send NOTIFY Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6200. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD.
PAGE 128
EXTENSIONS Create New User Create New SIP Extension To manually create new SIP user, go to Web GUI→Extension/Trunk→Extensions. Click on "Add" and a new dialog window will show for users to fill in the extension information. Figure 78: Create New Device Extension options are divided into four categories: • Basic Settings • Media • Features • Specific Time • Follow me UCM6200 Series User Manual Version 1.0.19.
PAGE 129
Select first which type of extension: SIP Extension, IAX Extension or FXS Extension. The configuration parameters are as follows. Table 32: SIP Extension Configuration Parameters→Basic Settings General Extension The extension number associated with the user. Configure the CallerID Number that would be applied for outbound calls from this user. CallerID Number Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Assign permission level to the user.
PAGE 130
Whether to keep the local voicemail recording after sending them. If set to “Default”, Keep Voicemail the global settings will be used. after Emailing Note: When set to “Default”, the global settings in Call Features → Voicemail → Voicemail Email Settings will be used. Enable Keep-alive If enabled, empty SDP packet will be sent to the SIP server periodically to keep the NAT port open. The default setting is "Yes". Keep-alive Configure the Keep-alive interval (in seconds) to check if the host is up.
PAGE 131
By default, the UCM6200 will route the media steams from SIP endpoints through Can Direct Media itself. If enabled, the PBX will attempt to negotiate with the endpoints to route the media stream directly. It is not always possible for the UCM6200 to negotiate endpoint-to-endpoint media routing. The default setting is "No". Select DTMF mode for the user to send DTMF. The default setting is "RFC2833". If DTMF Mode "Info" is selected, SIP INFO message will be used.
PAGE 132
Table 34: SIP Extension Configuration Parameters→Features Call Transfer Select which presence status to set for the extension and configure call forward Presence Status conditions for each status. Six possible options are possible: “Available”, “Away”, “Chat”, “Custom”, “DND” and “Unavailable”. More details at [PRESENCE]. Enable and configure the Call Forward Unconditional target number. Available options for target number are: Call Forward Unconditional • “None”: Call forward deactivated.
PAGE 133
Select time condition for Call Forward No Answer. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Notes: CFN Time Condition • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time.
PAGE 134
• Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. If DND is enabled, all calls to this extension will be rejected except the numbers listed DND Whitelist on this list. Note: The maximum number on the Whitelist is 10.
PAGE 135
Time Condition for Ring Simultaneously Use callee DOD on FWD or Ring Simultaneously Ring the external number simultaneously along with the extension on the basis of this time condition. Use the DOD number when calls are being diverted/forwarded to external destinations or when ring simultaneous is configured.
PAGE 136
Music On Hold Call Duration Limit Maximum Call Duration Custom Call-info for Auto Answer Specify which Music On Hold class to suggest to the bridged channel when putting them on hold. The maximum duration of call-blocking. The maximum call duration (in seconds). The default value 0 means no limit. If enabled, when a call is sent to this extension from UCM, the SIP INVITE message will contain a Call-info header indicating auto answer.
PAGE 137
SIP/IAX Password Configure the password for the user. A random secure password will be automatically generated. It is recommended to use this password for security purpose. Configure Voicemail. There are three valid options and the default option is "Enable Voicemail Voicemail Password Skip Voicemail Password Verification Disable This Extension Local Voicemail". • Disable Voicemail: Disable Voicemail. • Enable Local Voicemail: Enable voicemail for the user.
PAGE 138
Select Fax Mode. The default setting is “None”. • None: Disable Fax. This is the default setting. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38.
PAGE 139
Select time condition for Call Forward No Answer. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Notes: CFN Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time.
PAGE 140
Enable automatic recording for the calls using this extension. The default setting is Auto Record disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. • If set to “Yes”, users can skip entering the password when making outbound calls. • If set to “By Time”, users can skip entering the password when making outbound Skip Trunk Auth calls during the selected time condition. • If set to “No”, users will be asked to enter the password when making outbound calls.
PAGE 141
Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default Permission setting is "Internal". Note: Users need to have the same level as or higher level than an outbound rule's privilege to make outbound calls using this rule. Configure Voicemail.
PAGE 142
Table 41: FXS Extension Configuration Parameters→Media Analog Settings Call Waiting User ‘#’ as SEND RX Gain TX Gain Configure to enable/disable call waiting feature. The default setting is "No". If configured, the # key can be used as SNED key after dialing the number on the analog phone. The default setting is "Yes". Configure the RX gain for the receiving channel of analog FXS port. The valid range is -30dB to +6dB. The default setting is 0.
PAGE 143
Table 42: FXS Extension Configuration Parameters→Features Call Transfer Call Forward Configure the Call Forward Unconditional target number. If not configured, the Call Unconditional Forward Unconditional feature is deactivated. The default setting is deactivated. Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition.
PAGE 144
CC Settings Enable CC If enabled, UCM6200 will automatically alert this extension when a called party is available, given that a previous call to that party failed for some reason. Ring Simultaneously Ring Simultaneously External Number Time Condition for Ring Simultaneously Enable this option to have an external number ring simultaneously along with the extension. If a register trunk is used for outbound, the register number will be used to be displayed for the external number as caller ID number.
PAGE 145
• If set to “Yes”, users can skip entering the password when making outbound calls. • If set to “By Time”, users can skip entering the password when making outbound Skip Trunk Auth calls during the selected time condition. • If set to “No”, users will be asked to enter the password when making outbound calls. Time Condition for If “Skip Trunk Auth” is set to “By Time”, select a time condition during which users can Skip Trunk Auth skip entering password when making outbound calls.
PAGE 146
Configure Voicemail. There are three valid options and the default option is "Enable Local Voicemail". Voicemail • Disable Voicemail: Disable Voicemail. • Enable Local Voicemail: Enable voicemail for the user. • Enable Remote Voicemail: Forward the notify message from remote voicemail system for the user, and the local voicemail will be disabled. Note: Remote voicemail feature is used only for Infomatec (Brazil). Enable WebRTC Support Enable WebRTC support.
PAGE 147
Skip Voicemail Password Verification Music On Hold When user dials voicemail code, the password verification IVR is skipped. If enabled, this would allow one-button voicemail access. By default, this option is disabled. Select which Music On Hold class to suggest to extensions when putting them on hold. If enabled, the batch added extensions will be added to LDAP Phonebook PBX list; if Enable LDAP disabled, the batch added extensions will be skipped when creating LDAP Phonebook.
PAGE 148
Concurrent The maximum endpoints which can be registered into this extension. For security Registrations concerns, the default value is 1. Other Settings Enable SRTP for the call. SRTP The default setting is "No". Select Fax mode for this user. The default setting is “None”. • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension.
PAGE 149
Assign permission level to the user. The available permissions are “Internal”, “Local”, “National” and “International” from the lowest level to the highest level. The default Permission setting is “Internal”. Note: Users need to have the same level as or higher level than an outbound rule’s privilege in order to make outbound calls from this rule. Configure Voicemail. There are three valid options and the default option is "Enable Voicemail Local Voicemail". • Disable Voicemail: Disable Voicemail.
PAGE 150
If enabled, the batch added extensions will be added to LDAP Phonebook PBX list; Enable LDAP if disabled, the batch added extensions will be skipped when creating LDAP Phonebook. Call Duration Limit Configure the maximum duration of call-blocking. IAX Settings Max Number of Calls Configure the maximum number of calls allowed for each remote IP address. Configure to enable/disable requiring call token.
PAGE 151
Batch Extension Resetting Functionality Users can select multiple extensions and reset their settings to default by pressing the reset button and confirm the reset functionality. Once done, all settings in Basic Settings page will be restored to default values with the exception of Concurrent Registrations. User voicemail password will be reset to Random Password. User voicemail prompts and recordings will be deleted.
PAGE 152
Other settings will be restored to default in Maintenance→User Management→User Information except user name and permissions, and delete the user voicemail prompt and voice messages. • Reboot the user Click on to send NOTIFY reboot event to the device which has an UCM6200 extension already registered. To successfully reboot the user, "Zero Config" needs to be enabled on the UCM6200 Web GUI→Value-added Features→Zero Config→Zero Config Settings. • Delete single extension Click on to delete the extension.
PAGE 153
1. Export extension csv file from the UCM6200 by clicking on "Export Extensions" button. 2. Fill up the extension information you would like in the exported csv template. 3. Click on "Import Extensions" button. The following dialog will be prompted. Figure 81: Import Extensions 4. Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported csv file should be treated by the PBX. • Skip: Duplicate extensions in the csv file will be skipped.
PAGE 154
Enable Voicemail yes/no/remote CallerID Number Digits SIP/IAX Password Alphanumeric characters Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) SRTP yes/no Fax Mode None/Fax Detection Strategy Allow All/Local Subnet Only/A Specific IP Address Local Subnet 1 IP address/Mask Local Subnet 2 IP address/Mask Local Subnet 3 IP address/Mask Local Subnet 4 IP address/Mask Local Subnet 5 IP address/Mask Local Subnet 6 IP addre
PAGE 155
Dial Trunk Password Digits Disable This Extension Yes/no CFU Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFN Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFB Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Music On Hold Default/ringbacktone_default CC Agent Policy If CC
PAGE 156
First Name Alphanumeric without special characters. Last Name Alphanumeric without special characters.
PAGE 157
Permission Internal/Local/National/International NAT yes/no Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits Require Call Token Yes/no/auto Max Number of Calls Values from 1-512 Dial Trunk Password Digits Disable This Extension Yes/no CFU Time Condition All time/Office time/out of office time/holiday/out of holiday/out CFN Time Condition of office time or holiday/specific time CFB Time Condition All time/Office time/out of office time/holiday/ou
PAGE 158
Table 48: FXS Extensions Imported File Example Field Supported values Extension Digits Technology FXS Analog Station FXS1/FXS2 Enable Voicemail yes/no CallerID Number Digits Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) Auto Record yes/no Fax Mode None/Fax Detection Skip Trunk Auth Yes/no/bytime Permission Internal/Local/National/International Call Forward Busy Digits Call Forward No Answer Digits Call Forward Un
PAGE 159
CC Agent Policy If CC is disabled use: never If CC is set to normal use: generic If CC is set to trunk use: native CC Monitor Policy Generic/never CCBS Available Timer 3600/4800 CCNR Available Timer 3600/7200 CC Offer Timer 60/120 CC Max Agents Value from 1-999 CC Max Monitors Value from 1-999 Ring simultaneously Yes/no External Number Digits Time Condition for Ring Simultaneously All time/Office time/out of office time/holiday/out of holiday/out Time Condition for Skip Trunk Auth of of
PAGE 160
Extension Details Users can click on an extension number in the Extensions list page and quickly view information about it such as: • Extension: Shows the Extension number. • Status: Shows the status of the extension. • Presence status: Indicates the Presence Status of this extension. • Terminal Type: Shows the Type of the terminal using this extension (SIP, FXS…etc.). • Caller ID Name: Reveals the Caller ID Name configured on the extension. • Messages: Shows the messages stats.
PAGE 161
When click on “E-mail Notification” button, the following message will be prompted in the web page. Click on OK to confirm sending the account information to all users’ Email addresses. Figure 85: E-mail Notification - Prompt Information The user will receive Email including account registration information and LDAP configuration. A QR code is also generated for Mobile applications to scan it and get automatically provisioned.
PAGE 162
Figure 87: LDAP Client Information and QR Code Multiple Registrations per Extension UCM6200 supports multiple registrations per extension so that users can use the same extension on devices in different locations. Figure 88: Multiple Registrations per Extension This feature can be enabled by configuring option “Concurrent Registrations” under Web GUI→Extension/Trunk→Edit Extension. The default value is set to 1 for security purpose. Maximum is 10. UCM6200 Series User Manual Version 1.0.19.
PAGE 163
Figure 89: Extension - Concurrent Registration SMS Message Support The UCM6200 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6200 account is registered on the end device, the user can send and receive SMS message. Please refer to the end device documentation on how to send and receive SMS message. SMS Message support is a new feature added since firmware 1.0.10.x which is built with Asterisk 13.
PAGE 164
EXTENSION GROUPS The UCM6200 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6200. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.
PAGE 165
Using Extension Groups Here is an example where the extension group can be used. Go to Web GUI→Extension/Trunk→Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 92: Select Extension Group in Outbound Route UCM6200 Series User Manual Version 1.0.19.
PAGE 166
ANALOG TRUNKS Go to Web GUI→Extension/Trunk→Analog Trunks to add and edit analog trunks. • Click on "Create New Analog Trunk" to add a new analog trunk. • Click on to edit the analog trunk. • Click on to delete the analog trunk. Analog Trunk Configuration The analog trunk options are listed in the table below. Table 49: Analog Trunk Configuration Parameters Select the channel for the analog trunk.
PAGE 167
When FXO port answers the call, FXS may send a Polarity Reversal. If this interval is Polarity on shorter than the value of “Polarity on Answer Delay”, the Polarity Reversal will be Answer Delay ignored. Otherwise, the FXO will Onhook to disconnect the call. The default setting is 600ms. Current Disconnect Threshold (ms) This is the periodic time (in ms) that the UCM6200 will use to check on a voltage drop in the line. The default setting is 200. The valid range is 50 to 3000.
PAGE 168
Disable This Trunk If selected, the trunk will be disabled and incoming/Outgoing calls via this trunk will not be possible. This is to implement analog trunk outbound line selection strategy. Three options are available: • Ascend When the call goes out from this analog trunk, it will always try to use the first idle FXO port. The port order that the call will use to go out would be port 1→port 2→port 10→port 16. Every time it will start with port 1 (if it's idle).
PAGE 169
Tone Settings Busy Detection Busy Detection is used to detect far end Hangup or for detecting busy signal. The default setting is "Yes". If "Busy Detection" is enabled, users can specify the number of busy tones to be played before hanging up. The default setting is 2. Better results might be achieved if Busy Tone Count set to 4, 6 or even 8. Please note that the higher the number is, the more time is needed to Hangup the channel. However, this might lower the probability to get random Hangup.
PAGE 170
PSTN Detection The UCM6200 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute. Once done, the detecting result will show and can be used for the UCM6200 settings. 1. Go to UCM6200 Web GUI→Extension/Trunk→Analog Trunks page. 2. Click to edit the analog trunk created for the FXO port. 3.
PAGE 171
• If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection. Detect Model: Auto Detect. Source Channel: The source channel to be detected. Destination Channel: The channel to help detecting. For example, the second FXO port. Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel.
PAGE 172
Detect Model: Semi-auto Detect. Source Channel: The source channel to be detected. Destination Number: The number to be dialed for detecting. This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number. 5. Click "Detect" to start detecting. The source channel will initiate a call to the destination number. For "Auto Detect", the call will be automatically answered.
PAGE 173
VOIP TRUNKS VoIP Trunk Configuration VoIP trunks can be configured in UCM6200 under Web GUI→Extension/Trunk→VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk. • Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk. • Click on to configure detailed parameters for the VoIP trunk. • Click on to configure Direct Outward Dialing (DOD) for the SIP Trunk.
PAGE 174
If checked, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to the Request- TEL URI Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request.
PAGE 175
Table 52: SIP Register Trunk Configuration Parameters Basic Settings Provider Name Host Name Configure a unique label to identify this trunk when listed in outbound rules, inbound rules etc. Configure the IP address or URL for the VoIP provider’s server of the trunk. Configure the SIP transport protocol to be used in this trunk. The default setting is "UDP". Transport • UDP • TCP • TLS Keep the CID from the inbound call when dialing out.
PAGE 176
Configure the actual user name of the extension. This can be used to override the “From” Header. There are cases where there is a single ID for registration (single From User trunk) with multiple DIDs. For example, "1234567" is the From User in From Header: sip:1234567@trunk.UCM6200.provider.com. Username Enter the username to register to the trunk from the provider when "Register SIP Trunk" type is selected. Password Enter the password to register to the trunk when "Register SIP Trunk" is selected.
PAGE 177
If “Send PAI Header” is enabled and “PAI Header” is configured as “123456” for instance, the PAI header in the SIP message sent from the UCM will contain “123456”. If “Send PAI Header” is enabled and “PAI Header” is configured as PAI Header “empty”, the PAI header in the SIP message sent from the UCM will contain the original CID. Note: “Send PAI Header” needs to be enabled to use this feature DOD As From Name If enabled and "From User" is configured, the INVITE's From header will contain the DOD number.
PAGE 178
Maximum Number of The maximum number of concurrent calls using the trunk. The default settings 0, Call Lines which means no limit. Select Fax mode. The default setting is “None”. Fax Mode • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension.
PAGE 179
If selected, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to the Request- TEL URI Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request.
PAGE 180
Configure the default DTMF mode when sending DTMF on this trunk. • Default: The global setting of DTMF mode will be used. The global setting for DTMF Mode setting is under Web GUI→PBX Settings→SIP Settings→ToS. DTMF Mode • RFC2833: Send DTMF using RFC2833. • Info: Send DTMF using SIP INFO message. • Inband: Send DTMF using inband audio. This requires 64-bit codec, i.e., PCMU and PCMA. • Auto: Send DTMF using RFC2833 if offered. Otherwise, inband is used.
PAGE 181
LDAP Outbound Rule LDAP Dialed Prefix Specify an outbound rule for LDAP sync feature. The UCM6200 will automatically modify the remote contacts by adding prefix parsed from this rule. Specify the prefix for LDAP sync feature. The UCM6200 will automatically modify the remote contacts by adding this prefix. CC Settings Enable CC If enabled, the system will automatically alert the user when a called party is available, given that a previous call to that party failed for some reason.
PAGE 182
Disable This Trunk If selected, the trunk will be disabled. Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls. For some providers, it might not be possible to set the CallerID with this option and this option will be ignored.
PAGE 183
Table 56: IAX Peer Trunk Configuration Parameters Basic Settings Provider Name Host Name Keep Trunk CID Disable This Trunk Configure a unique label to identify this trunk when listed in outbound rules, inbound rules etc. Configure the IP address or URL for the VoIP provider’s server of the trunk. If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". If selected, the trunk will be disabled. Configure the Caller ID.
PAGE 184
Trunk Groups Users can create VoIP Trunk Groups to register and easily apply the same settings on multiple accounts within the same SIP server. This can drastically reduce the amount of time needed to manage accounts for the same server and improve the overall cleanliness of the web UI.
PAGE 185
Figure 98: Trunk Group Configuration Direct Outward Dialing (DOD) The UCM6200 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly. Example of how DOD is used: Company ABC has a SIP trunk. This SIP trunk has 4 DIDs associated to it. The main number of the office is routed to an auto attendant.
PAGE 186
2. Click to access the DOD options for the selected SIP Trunk. 3. Click "Create a new DOD" to begin your DOD setup 4. For "DOD Number" enter one of the numbers (DIDs) from your SIP trunk provider. In the example above Company ABC received 4 DIDs from their provider. ABC will enter in the number for the CEO's direct line. 5. Set the DOD name and If extension number need to be appended to the DID number click on “Add Extension”. 6. Select an extension from the "Available Extensions" list.
PAGE 187
SLA STATION The UCM6200 supports SLA that allows mapping the key with LED on a multi-line phone to different external lines. When there is an incoming call and the phone starts to ring, the LED on the key will flash in red and the call can be picked up by pressing this key. This allows users to know if the line is occupied or not. The SLA function on the UCM6200 is like BLF but SLA is used to monitor external line i.e., analog trunk on the UCM6200.
PAGE 188
Configure the time (in seconds) for delay before ringing the station when a call Ring Delay first coming in on the shared line. No delay is set by default. If set to 0, there will be no delay. This option defines the competence of the hold action for one particular trunk. If Hold Access set to “open”, any station could hold a call on that trunk or resume one held session; if set to “private”, only the station that places the trunk call on hold could resume the session. The default setting is “open”.
PAGE 189
Figure 104: SLA Example - SLA Station 4. On the SIP phone 1, configure to register UCM6200 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. 5. On the SIP phone 2, configure to register UCM6200 extension 1005. Configure the MPK as BLF mode and value must be set to “extension_trunkname”, which is 1005_fxo1 in this case. Figure 105: SLA Example - MPK Configuration Now the SLA station is ready to use.
PAGE 190
CALL ROUTES Outbound Routes In the following sections, we will discuss the steps and parameters used to configure and manage outbound rules in UCM6200, these rules are the regulating points for all external outgoing calls initiated by the UCM through all types of trunks: SIP, Analog and Digital. Configuring Outbound Routes In the UCM6200, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g.
PAGE 191
Example: _X. _NNXXNXXXXX /* 10-digit long distance */ _818X. /* Any number with leading 818 */ After creating the outbound route, users can choose to enable and disable it. If the Disable This Route route is disabled, it will not take effect anymore. However, the route settings will remain in UCM. Users can enable it again when it’s needed. Password Configure the password for users to use this rule when making outbound calls.
PAGE 192
• All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Note: Multiple patterns can be used. Patterns should be separated by comma “,”. Example: _X. , _NNXXNXXXXX , _818X. Send This Call Through Trunk Use Trunk Select the trunk for this outbound rule.
PAGE 193
Time Condition Time Condition Users could customize holiday time, office time or a specified time to allow the outbound route to be used. Outbound Blacklist The UCM6200 allows users to configure blacklist for outbound routes. If the dialing number matches the blacklist numbers or patterns, the outbound call will not be allowed. The outbound blacklist can be configured under UCM Web GUI→Extension/Trunk→Outbound Routes: Outbound Blacklist.
PAGE 194
Figure 107: Blacklist Import/Export PIN Groups The UCM6200 supports pin group. Once this feature is configured, users can apply pin group to specific outbound routes. When placing a call on pin protected outbound routes, caller will be asked to input the group pin number, this feature can be found on the webGUI→Extension/Trunk→Outbound Routes→PIN Groups.
PAGE 195
Figure 108: Create New PIN Group The following screenshot shows an example of created PIN Groups and members: Figure 109: PIN Members Note: If PIN group is enabled on outbound route level, password, privilege level and enable filter on source caller ID will be disabled. UCM6200 Series User Manual Version 1.0.19.
PAGE 196
Figure 110: Outbound PIN If PIN group CDR is enabled, the call with PIN group information will be displayed as part of CDR under Account Code field. Figure 111: CDR Record - Importing PIN Groups from CSV files: User can also import PIN Groups by uploading CSV files for each group. To do this: 1. Navigate to Extension/Trunk→Outbound Routes→PIN Groups and click on the “Choose file to upload” button. UCM6200 Series User Manual Version 1.0.19.
PAGE 197
Figure 112: Importing PIN Groups from CSV files 2. Select the CSV file to upload. Incorrect file formats and improperly formatted CSV files will result in error messages such as the one below: Figure 113: Incorrect CSV File 3. To ensure a successful import, please follow the format in the sample image below UCM6200 Series User Manual Version 1.0.19.
PAGE 198
Figure 114: CSV File Format • The top-left value (A1) is the PIN Group name. In this case, it is “ALPHA”. • Row 2 contains the labels for the modifiable fields: pin and pin_name. These values should not be changed and will cause an upload error otherwise. • Rows 3+ contain the user-defined values with Column A holding the PINs and Column B holding the PIN names. PIN values must consist of at least four digits.
PAGE 199
Inbound Rule Configurations Table 60: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule. • All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. • The pattern can be composed of two parts, Pattern and CallerID Pattern.
PAGE 200
Alert-Info Prepend Trunk Name Configure the Alert-Info, when UCM receives an INVITE request, the AlertInfo header field specifies an alternative ring tone to the UAS. If enabled, the trunk name will be added to the caller id name as the displayed caller id name. Manipulates Caller ID (CID) name and/or number within the call flow to help Set Caller ID Info identify who is calling. When enabled two field will show allowing to manipulate the CalleID Number and the Caller ID Name.
PAGE 201
Dial "Global Inbound Mode feature code + Inbound Mode Suffix" or a route's Inbound Mode Suffix assigned suffix to toggle the route's inbound mode. The BLF subscribed to the inbound mode suffix can monitor the current inbound mode. Multiple mode allows user to switch between destinations of the inbound rule Inbound Multiple Mode by feature codes. Configure related feature codes as described in [Inbound Route: Multiple Mode].
PAGE 202
Select the default destination for the inbound call. Default Destination • Extension • Voicemail • Conference Room • Call Queue • Ring Group • Paging/Intercom • Voicemail Group • Fax • DISA • IVR • External Number • By DID When "By DID" is used, the UCM will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination".
PAGE 203
• IVR • By DID When "By DID" is used, the UCM will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination". If the dialed number matches the DID pattern, the call will be allowed to go through. Configure the number of digits to be stripped in "Strip" option.
PAGE 204
Figure 116: Inbound Route feature: Prepend Inbound Route: Multiple Mode In the UCM6200, the user can configure inbound route to enable multiple mode to switch between different destinations. The inbound multiple mode can be enabled under Inbound Route settings. UCM6200 Series User Manual Version 1.0.19.
PAGE 205
Figure 117: Inbound Route - Multiple Mode When Multiple Mode is enabled for the inbound route, the user can configure a “Default Destination” and a “Mode 1” destination for all routes. By default, the call coming into the inbound routes will be routed to the default destination. SIP end devices that have registered on the UCM6200 can dial feature code *62 to switch to inbound route “Mode 1” and dial feature code *61 to switch back to “Default Destination”.
PAGE 206
Figure 118: Inbound Route - Multiple Mode Feature Codes Inbound Route: Route-Level Mode In the UCM6200, users can enable Route-Level Inbound Mode to switch between different destinations for each individual inbound route. The inbound Route-Level mode can be enabled under Inbound Route settings. Figure 119: Inbound Route - Route-Level Mode UCM6200 Series User Manual Version 1.0.19.
PAGE 207
Global inbound mode must be enabled before configuring Route-Level Inbound Mode. Additionally, the Mode 1 must be configured as well. When Route-Level Inbound Mode is enabled, the user can configure a “Default Destination” and a “Mode 1” destination for each specific route. By default, the call coming into this specific inbound route will be routed to the default destination.
PAGE 208
Figure 121: Inbound Mode - Default Mode 5. Pressing the key will toggle the inbound mode to “Mode 1”, and the button’s color will change to red. Figure 122: Inbound Mode - Mode 1 Inbound Route: Import/Export Inbound Route Users can now import and export inbound routes to quickly set up inbound routing on a UCM or to back up an existing configuration. An exported inbound route configuration can be directly imported without needing any manual modifications.
PAGE 209
• Prepend Trunk Name: Yes/No. • Prepend User Defined Name Enable: Yes/No. • Prepend User Defined Name: A string. • Alert-info: None, Ring 1, Ring 2… User should enter an Alert-info string following the values we have in the Inbound route Alert-Info list. • Allowed to seamless transfer: [Extension_number] • Inbound Multiple Mode: Yes/No.
PAGE 210
• User can also export the inbound route black list by pressing on button. Figure 124: Blacklist Configuration Parameters • To add blacklist number in batch, click on “choose file to upload” to upload blacklist file in csv format. The supported csv format is as below.
PAGE 211
CONFERENCE The UCM6200 supports conference room allowing multiple rooms used at the same time: • UCM6202/6204 supports up to 3 conference rooms allowing up to 25 simultaneous PSTN or IP participants. • UCM6208 supports up to 6 conference rooms allowing up to 32 simultaneous PSTN or IP participants. The conference room configurations can be accessed under Web GUI→Call Features→Conference. In this page, users could create, edit, view, invite, manage the participants and delete conference rooms.
PAGE 212
Enable Caller Menu If enabled, conference participant could press the * key to access the conference room menu. The default setting is "No". If enabled, the calls in this conference room will be recorded automatically in a Record Conference .wav format file. All the recording files will be displayed and can be downloaded in the conference web page. The default setting is "No". If enabled, if there are users joining or leaving the conference, voice prompt or Quiet Mode notification tone won't be played.
PAGE 213
Conference Settings contains the following options: Table 62: Conference Settings Enable Talk detection If enabled, the AMI will send the corresponding event when a user starts or ends talking. DSP Talking Threshold The time in milliseconds of sound above what the dsp has established as base line silence for a user before a user is considered to be talking. This value affects several operations and should not be changed unless the impact on call quality is fully understood, the default value is 128.
PAGE 214
Invite Other Parties to Join Conference When using the UCM6200 conference room., there are two ways to invite other parties to join the conference. • Invite from Web GUI. For each conference room in UCM6200 Web GUI→Call Features→Conference, there is an icon for option "Invite a participant". Click on it and enter the number of the party you would like to invite. Then click on "Add". A call will be sent to this number to join it into the conference.
PAGE 215
During The Conference During the conference call, users can manage the conference from Web GUI or IVR. • Manage the conference call from Web GUI. Log in UCM6200 Web GUI during the conference call, the participants in each conference room will be listed. 1. Click on to kick a participant from the conference. 2. Click on to mute the participant. 3. Click on to lock this conference room so that other users cannot join it anymore. 4. Click on • to invite other users into the conference room.
PAGE 216
Conference User IVR Menu 1 Mute/unmute yourself. 4 Decrease the volume of the conference call. 5 Decrease your volume. 6 Increase the volume of the conference call. 7 Increase your volume. 8 Exit the caller menu and return to the conference. ----------------------------------------------------------------------------------------------------------------------------- -------------------Note: When there is participant in the conference, the conference room configuration cannot be modified.
PAGE 217
If you do not have OAuth2.0 project set up yet, please following the steps below to create new project and obtain credentials: 1. Go to Google Developers page https://console.developers.google.com/start Create a New Project in Google Developers page. Figure 129: Google Service→New Project 2. Enable Calendar API from API Library. 3. Click “Credentials” on the left drop down menu to create new OAuth2.0 login credentials. UCM6200 Series User Manual Version 1.0.19.
PAGE 218
Figure 130: Google Service→Create New Credential 4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. Figure 131: Google Service→OAuth2.0 Login 6. Now UCM6200 is connected with Google Service. You can also configure the Status update, which refresh automatically your Google Calendar with the configured time (m). Note: Zero means disable.
PAGE 219
Conference Schedule Conference Schedule can be found under UCM6200 Web GUI → Call Features → Conference→ Conference Schedule. Users can create, edit, view and delete a Conference Schedule. • Click on “Create New Conference Schedule” to add a new Conference Schedule. • Click on the scheduled conference to edit or delete the event.
PAGE 220
Add extensions that are not in the list (both local and remote list). If the user Special Extension wishes to add the special extension, please match the pattern on the outbound route. Remote Conference Invite a remote conference. Conference Room Options Password Admin Password Enable Caller Menu Record Conference Configure conference room password. Please note that if “Public Mode” is enabled, this option is automatically disabled. Configure the password to join as conference administrator.
PAGE 221
If this option is enabled, no authentication is required for entering the conference Public Mode room. Note: Please be aware of the potential security risks when turning on this option. Play Hold Music If this option is enabled, UCM6200 will play Hold Music while there is only one participant in the conference room or the conference is not yet started. Skip Authentication If this option is enabled, the invitation from Web GUI via a trunk with password When Inviting Users won’t require authentication.
PAGE 222
Figure 132: Conference Schedule Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension can join the conference room anymore. At the scheduled conference time, UCM6200 will send INVITE to the extensions that have been selected for conference.
PAGE 223
Conference Recordings The UCM6200 allows users to record the conference call and retrieve the recording from Web GUI→Call Features→Conference→Record Conference. To record the conference call, when the conference room is in idle, enable "Record Conference" from the conference room configuration dialog. Save the setting and apply the change. When the conference call starts, the call will be automatically recorded in .wav format. The recording files will be listed as below once available.
PAGE 224
VIDEO CONFERENCE With the UCM you can easily create, schedule, manage, and join video conference calls, from your desktop or laptop computer. UCM Video conferencing uses WebRTC technology, so all the participants don’t have to download and install any additional software or plugins. UCM Video Conferencing must be enabled by the administrator for the concerned extensions. The video conference configurations can be accessed under Web GUI→Call Features→Video Conference.
PAGE 225
Video Conference Room Configurations • Click on "Create New Conference Room" to add a new conference room. • Click on to edit the conference room. • Click on to delete the conference room. Table 66: Video Conference room Configuration Parameters Extension Configure the conference number for the users to dial into the conference. Note: Up to 64 characters. When configured, the users who would like to join the conference call must enter this password before accessing the conference room.
PAGE 226
Duration Configure the time duration of the scheduled conference. Period Configure the period of scheduled conference. Host Set the admin of this scheduled conference from the following list of Members Select available extensions from the list to attend scheduled conference. members. Add extensions that are not in the list (both local and remote list). If the Special Extension user wishes to add the special extension, please match the pattern on the outbound route.
PAGE 227
Wave WebRTC Video Calling & Conferencing Web audio and video calls and conferencing can now be achieved through the UCM’s new WebRTC page. for more details about this feature. To get started with this new feature, please make sure to: 1. Navigate to Value-Added Features → WebRTC and enable WebRTC support. Figure 136: Enabling WebRTC Feature 2. Enable the WebRTC on the extensions that would use this feature under Extension / Trunk → Extensions by editing the concerned extensions.
PAGE 228
Figure 138: Granstream Wave Interface For more details about the WebRTC feature, please refer to the following guide: http://www.grandstream.com/sites/default/files/Resources/wave_webrtc_guide.pdf UCM6200 Series User Manual Version 1.0.19.
PAGE 229
IVR Configure IVR IVR configurations can be accessed under the UCM6200 Web GUI→Call Features→IVR. Users could create, edit, view and delete an IVR. • Click on "Create New IVR" to add a new IVR. • Click on to edit the IVR configuration. • Click on to delete the IVR. Figure 139: Create New IVR UCM6200 Series User Manual Version 1.0.19.
PAGE 230
Table 68: IVR Configuration Parameters Basic Settings Name Configure the name of the IVR. Letters, digits, _ and - are allowed. Extension Enter the extension number for users to access the IVR. Dial Trunk If enabled, all callers to the IVR can use trunk. The permission must be configured for the users to use the trunk first. The default setting is "No". Assign permission level for outbound calls if "Dial Trunk" is enabled.
PAGE 231
Configure the timeout between digit entries. After the user enters a digit, the user Digit Timeout needs to enter the next digit within the timeout. If no digit is detected within the timeout, the UCM6200 will consider the entries complete. The default timeout is 3s. Response Timeout Response Timeout Prompt After playing the prompts in the IVR, the UCM6200 will wait for the DTMF entry within the timeout (in seconds). If no DTMF entry is detected within the timeout, a timeout prompt will be played.
PAGE 232
Timeout Invalid When exceeding the number of defined answer timeout, IVR will enter the configured event when timeout. If not configured, then it will Hangup. Configure the destination when the Invalid Repeat Loop is done. Figure 140: Key Pressing Events Black/White List in IVR In some scenarios, the IPPBX administrator needs to restrict the extensions that can be reached from IVR.
PAGE 233
• If the user selects “Whitelist Enable” and adds extension in the list, only the extensions in the list can be allowed to be reached via IVR. Figure 141: Black/White List UCM6200 Series User Manual Version 1.0.19.
PAGE 234
Create Custom Prompt To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUI→PBX Settings→Voice Prompt→Custom Prompt page directly. Figure 142: Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6200, it will be added into the prompt list options for users to select in different IVR scenarios.
PAGE 235
LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6200 supports multiple languages in Web GUI as well as system voice prompt. Currently, there are 16 languages supported in system voice prompt: English (United States), Arabic, Chinese, Dutch, English (United Kingdom), French, German, Greek, Hebrew, Italian, Polish, Portuguese, Russian, Spanish, Catalan, Swedish and Turkish. English (United States) and Chinese voice prompts are built in with the UCM6200 already.
PAGE 236
A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 144: Voice Prompt Package List Click on to download the language to the UCM6200. The installation will be automatically started once the downloading is finished. Figure 145: New Voice Prompt Language Added UCM6200 Series User Manual Version 1.0.19.
PAGE 237
A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6200 system voice prompt or delete it from the UCM6200. Customize Specific Prompt On the UCM6200, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from Web GUI→PBX Settings→Voice Prompt→Language Settings instead of the entire language pack.
PAGE 238
• Click on to play recorded user name prompt. • Select user name prompts and press to delete specific file or select multiple files for deletion using the button . Record User Name via Voicemail Menu The second option to record user name is using voicemail menu, please follow below steps: • Dial *98 to access the voicemail • After entering the desired extension and voicemail password, dial “0” to enter the recordings menu and then “3” to record a name.
PAGE 239
VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6200 extensions, the configurations of the voicemail can be globally set up and managed under Web GUI→Call Features→Voicemail. Figure 147: Voicemail Settings UCM6200 Series User Manual Version 1.0.19.
PAGE 240
Table 69: Voicemail Settings Max Greeting Dial ‘0’ For Operator Operator Extension Configure the maximum number of seconds for the voicemail greeting. The default setting is 60 seconds. If enabled, the caller can press 0 to exit the voicemail application and connect to the configured operator’s extension. Select the operator extension, which will be dialed when users press 0 to exit voicemail application. The operator extension can also be used in IVR.
PAGE 241
If enabled, external callers routed by DID and reaching VM will be prompted by the UCM with 2 options: • Voicemail Remote Access Press 1 to leave a message. To leave a message for the extension reached by DID. • Press 2 to access voicemail management system. This will allow caller to access any extension VM after entering extension number and its VM password. Note: This option applies to inbound call routed by DID only. The default setting is “Disabled”.
PAGE 242
* - Help # - Exit 2 – Change folders 0 - New messages 1 - Old messages 2 - Work messages 3 - Family messages 4 - Friend messages # - Cancel 3 – Advanced options 1 - Send a reply 2 - Call the person who sent this message 3 - Hear the message envelop 4 - Leave a message * - Return to the main menu 0 – Mailbox options 1 - Record your unavailable 1 - Accept this recording message 2 - Listen to it 3 - Re-record your message 2 - Record your busy message 1 - Accept this recording 2 - Listen to it 3 - Re-
PAGE 243
destination extension, then the caller will be prompted with the choice to either press1 to access voicemail management or press 2 to leave a message for the called extension. This feature could be useful for remote voicemail administration. Extension Voicemail Count The UCM62xx provides an easy way to check the number of voicemail messages for each extension directly from UCM web GUI → Extension/Trunk → Extensions overview page.
PAGE 244
Fill in the "Subject:" and "Message:" content, to be used in the Email when sending to the user. The template variables are: • \t: TAB Template for Voicemail • ${VM_NAME}: Recipient's first name and last name Emails • ${VM_DUR}: The duration of the voicemail message • ${VM_MAILBOX}: The recipient's extension • ${VM_CALLERID}: The caller ID of the person who has left the message • ${VM_MSGNUM}: The number of messages in the mailbox • ${VM_DATE}: The date and time when the message is left Figu
PAGE 245
Figure 150: Voicemail Group Table 72: Voicemail Group Settings Extension Name Voicemail Password Enter the Voicemail Group Extension. The voicemail messages left to this extension will be forwarded to all the voicemail group members. Configure the Name to identify the voicemail group. Letters, digits, _ and - are allowed. Configure the voicemail password for the users to check voicemail messages. Email Address Configure the Email address for the voicemail group extension.
PAGE 246
RING GROUP The UCM6200 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6200. Configure Ring Group Ring group settings can be accessed via Web GUI→Call Features→Ring Group. Figure 151: Ring Group • Click on • Click on to edit the ring group. The following table shows the ring group configuration parameters. • Click on to delete the ring group. to add ring group.
PAGE 247
• Ring in order. Ring the members with the order configured in ring group list. If the first member doesn’t answer the call, it will stop ringing the first member and start ringing the second member. Music On Hold Select the “Music On Hold” Class of this Ring Group, “Music On Hold” can be managed from the “Music On Hold” panel on the left. This option is to set a custom prompt for a ring group to announce to caller.
PAGE 248
If enabled, the UCM will replace the caller display name with the Ring Group Replace Display Name name the caller know whether the call is incoming from a direct extension or a Ring Group. If enabled, users could select extension, voicemail, ring group, IVR, call queue, Enable Destination voicemail group as the destination if the call to the ring group has no answer. Secret and Email address are required if voicemail is selected as the destination.
PAGE 249
Remote Extension in Ring Group Remote extensions from the peer trunk of a remote UCM6200 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1. Creating SIP Peer Trunk between both UCM6200_A and UCM6200_B. SIP Trunk can be found under Web GUI→Extension/Trunk→VoIP Trunks. Also, please configure their Inbound/Outbound routes accordingly. 2.
PAGE 250
Figure 153: Sync LDAP Server option UCM6200 Series User Manual Version 1.0.19.
PAGE 251
3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6200. Figure 154: Manually Sync LDAP Server 4. Under Ring Groups setting page, click “Add”. Ring Groups can be found under Web GUI→Call Features→Ring Groups. 5.
PAGE 252
Figure 155: Ring Group Remote Extension UCM6200 Series User Manual Version 1.0.19.
PAGE 253
PAGING AND INTERCOM GROUP Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will answer immediately using speaker. The UCM6200 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This section describes the configuration of paging/intercom group under Web GUI→Call Features→Paging/Intercom. Configure Paging/Intercom Group • Click on "Add" to add paging/intercom group.
PAGE 254
Table 74: Multicast Paging Configuration Parameters Name Configure paging/intercom group name. Type Select “Multicast Paging”. Extension Configure the paging/intercom group extension. Multicast IP Address Maximum Call Duration The allowed multicast IP address range is 224.0.1.0 - 238.255.255.255. Note: This field appears only when “Type” is set to “Multicast Paging”. Specify the maximum call duration in seconds. The default value 0 means no limit.
PAGE 255
Table 75: 2-way Intercom Configuration Parameters Name Configure paging/intercom group name. Type Select "2-way Intercom". Extension Configure the paging/intercom group extension. Replace Display Name Maximum Call Duration If enabled, the UCM will replace the caller display name with Paging/Intercom name. Specify the maximum call duration in seconds. The default value 0 means no limit. This option is to set a custom prompt for a paging/intercom group to announce to caller.
PAGE 256
Table 76: 1-way Paging Configuration Parameters Name Configure paging/intercom group name. Type Select "1-way Paging". Extension Configure the paging/intercom group extension. Replace Display Name Maximum Call Duration If enabled, the UCM will replace the caller display name with Paging/Intercom name. Specify the maximum call duration in seconds. The default value 0 means no limit. This option is to set a custom prompt for a paging/intercom group to announce to caller.
PAGE 257
Table 77: Announcement Paging Configuration Parameters Enable Enable/Disable Announcement Paging. Name Configure paging/intercom group name. Type Select "Announcement Paging” This option is to set a custom prompt for a paging/intercom group to announce to caller. Click on ‘Prompt’, it will direct the users to upload the customized voice Custom Prompt prompts. Note: Users can also refer to the page PBX Settings→Voice Prompt→Custom Prompt, where they could record new prompt or upload prompt files.
PAGE 258
The UCM6200 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUI→Call Features→Feature Codes directly. Configure a Scheduled Paging/Intercom Users can schedule paging/intercom calls by using the Schedule Paging/Intercom page.
PAGE 259
CALL QUEUE The UCM6200 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be held until next representative is available in the system. This section describes the configuration of call queue under Web GUI→Call Features→Call Queue. Configure Call Queue Call queue settings can be accessed via Web GUI→Call Features→Call Queue. Figure 163: Call Queue UCM6200 supports custom prompt feature in call queue.
PAGE 260
• Linear Ring agents in the specified order. • Least Recent Ring the agent who has been called the least recently. • Fewest Calls Ring the agent with the fewest completed calls. • Random Ring a random agent. • Round Robin Ring the agents in Round Robin scheduling with memory. The default setting is "Ring All". Select the Music On Hold class for the call queue. Music On Hold Note: Music On Hold classes can be managed from Web GUI→PBX Settings→Music On Hold.
PAGE 261
Destination Prompt Cycle Custom Prompt Destination Configure the voice prompt cycle (in seconds) of the call queue. Once all agents are busy and the voice prompt will be played and you can press the appropriate key to transfer to failover destination. When playing a custom prompt, press 1 to transfer to failover destination. Select failover destination to send callers after pressing 1 upon hearing the custom prompt.
PAGE 262
Report Hold Time Replace Display Name Enable Feature Codes • Queues. • Ring Group. • Voicemail Group. • IVR. • External Number. If enabled, the UCM6200 will report (to the agent) the duration of time of the call before the caller is connected to the agent. The default setting is "No". If enabled, the UCM will replace the caller display name with the Call Queue name so that the caller knows the call is incoming from a Call Queue. Enable feature codes option for call queue.
PAGE 263
Figure 164: Static Agents limit The following table lists the maximum number of static agents for each UCM model: Table 80: Static Agent Limitation UCM Model Max Static Agents in Call Queue UCM6202 23 UCM6204 34 UCM6208 75 UCM6510 150 Click on "Dynamic Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. UCM6200 Series User Manual Version 1.0.19.
PAGE 264
Figure 165: Agent Login Settings For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from the call queue. Dynamic agent doesn't need to be listed as static agent and can log in/log out at any time. • Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under Web GUI→Call Features→Feature Codes.
PAGE 265
Table 81: Call Center Parameters Enable Virtual Queue Virtual Queue Period Enable virtual queue to activate call center features. Configure the time in (s) after which the virtual queue will take effect and the menu will be presented to the caller to choose an option. Default is 20s.
PAGE 266
✓ After enabling the feature, users need to set the option on GXP21XX phone under “Account→SIP Settings→Advanced Features→Special Feature” to “UCM Call Center”. A softkey labeled “UCM-CC” will appear on the bottom of the phone’s screen. ✓ When this option is enabled, dynamic agent login will be no longer supported. ✓ In case of concurrent registrations, changing agent status on one phone (login/logout) will be reflected on all phones. Autofill Enable or Disable the autofill feature.
PAGE 267
Figure 166: Call Queue Statistics Select the time interval along with the queue(s) and agent(s) to get detailed statistics. User can download statistics on CSV format by clicking on the download button can be cleared using “Clear Statistics” button , also the statistics .
PAGE 268
Figure 167: Automatic Download Settings - Queue Statistics Switchboard Switchboard is a Web GUI tool for call queue monitoring and management, admin can access to it from the menu Call Features→Call Queue then press « Switchboard ». Following page will be displayed: Figure 168: Switchboard Summary Page above summarizes the available queues statistics and if one of the queues is clicked the user will be directed to page below: UCM6200 Series User Manual Version 1.0.19.
PAGE 269
Figure 169: Call Queue Switchboard The table below gives a brief description for the main menus: Table 82: Switchboard Parameters Waiting This menu shows the current waiting calls along with the caller id and the option to hang-up call by pressing on the button. Shows the current established calls along with the caller id and the callee (agent) Proceeding as well as the option to hang-up, transfer, add conference or barge-in the call using the call options buttons.
PAGE 270
• Queue Chairman - User appointed by Super Admin to monitor and manage an assigned queue extension via Switchboard. The Queue Chairman can log into the UCM user portal with his extension number and assigned user password. To access the Switchboard, click on “Value-added Features” in the side menu and click on “Call Queue”. In the image below, User 1012 is the Queue Chairman appointed to manage Queue Extension 6500 and can see all the agents of the queue in the Switchboard.
PAGE 271
PICKUP GROUPS The UCM6200 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). Configure Pickup Groups Pickup groups can be configured via Web GUI→Call Features→Pickup Groups. • Click on • Click on • Click on to create a new pickup group. to edit the pickup group. to delete the pickup group. Select extensions from the list on the left side to the right side.
PAGE 272
The following figure shows where you can customize these features codes Figure 171: Edit Pickup Feature Code UCM6200 Series User Manual Version 1.0.19.
PAGE 273
MUSIC ON HOLD Music On Hold settings can be accessed via Web GUI→PBX Settings→Music On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use. Figure 172: Music On Hold Default Class • Click on "Create New MOH Class" to add a new Music On Hold class. • Click on • Click on • Click on to configure the MOH class sort method to be "Alpha" or "Random" for the sound files.
PAGE 274
• Select the sound files and click on to delete all selected music on hold files. Note: the size for the uploaded file should be less than 30M, the compressed file will be applied to the entire MoH. The UCM6200 allows Users to select the Music on Hold file from WebGUI to play it. The UCM6200 will initiate a call to the selected extension and play this Music on Hold file once the call is answered. Steps to play the music on hold file: 1. Click on the button for the Music on Hold file. 2.
PAGE 275
Figure 175: Record Custom Prompt 5. Answer the call and start to record your new music on hold. 6. Hangup the call and refresh Music On Hold page then you can listen to the new recorded file. ----------------------------------------------------------------------------------------------------------------------------- -------------------Notes: Once the MOH file is deleted, there are two ways to recover the music files. • Users could download the MOH file from this link: http://downloads.asterisk.
PAGE 276
FAX SERVER The UCM6200 supports T.30/T.38 Fax and Fax Pass-through. It can convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUI→Call Features→FAX/T.38. The list of received Fax files will be displayed in the same web page for users to view, retrieve and delete. Configure Fax/T.38 • Click on "Create New Fax Extension". In the popped-up window, fill the extension, name and Email address to send the received Fax to.
PAGE 277
Configure the minimum transfer rate during the Fax rate negotiation. The Minimum Transfer Rate possible values are 2400, 4800, 7200, 9600, 12000 and 14000. The default setting is 2400. Configure the concurrent fax that can be sent by UCM6200. Two modes “Only” and “More” are supported. • Under this mode, the UCM6200 allows only single user to send fax at a time. Max Concurrent Sending Fax Only • More Under this mode, the UCM6200 supports multiple concurrent fax sending by the users.
PAGE 278
Receiving Fax Sample Configuration to Receive Fax from PSTN Line The following instructions describe how to use the UCM6200 to receive Fax from PSTN line on the Fax machine connected to the UCM6200 FXS port. 1. Connect Fax machine to the UCM6200 FXS port. 2. Connect PSTN line to the UCM6200 FXO port. 3. Go to Web GUI→Extension/Trunk page. 4. Create or edit the analog trunk for Fax as below. Fax Mode: Make sure "Fax Mode" option is set to "None". Figure 177: Configure Analog Trunk without Fax Detection 5.
PAGE 279
Figure 178: Configure Extension for Fax Machine: FXS Extension Figure 179: Configure Extension for Fax Machine: Analog Settings 7. Go to Web GUI→Extension/Trunk→Inbound Routes page. UCM6200 Series User Manual Version 1.0.19.
PAGE 280
8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. Figure 180: Configure Inbound Rule for Fax Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Sample Configuration for Fax-To-Email The following instructions describe a sample configuration on how to use Fax-to-Email feature on the UCM6200. 1.
PAGE 281
3. Go to UCM6200 Web GUI→Extension/Trunk→Analog Trunks page. Create a new analog trunk. Please make sure "Fax Detection" is set to "No". 4. Go to UCM6200 Web GUI→Extension/Trunk→Inbound Routes page. Create a new inbound route and set the default destination to the Fax extension. Figure 182: Inbound Route to Fax Extension 5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address fax@domain.
PAGE 282
FAX Sending Besides the support of Fax machines, The UCM6200 supports also sending Fax via Web GUI access. This feature can be found on Web GUI→Value-added Features→Fax Sending page. To send fax, pre-setup for analog trunk and outbound route is required. Please refer to [ANALOG TRUNKS], [VOIP TRUNKS] and [Outbound Routes] sections for configuring analog trunk and outbound route.
PAGE 283
BUSY CAMP-ON The UCM6200 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed. The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf UCM6200 Series User Manual Version 1.0.19.
PAGE 284
PRESENCE UCM does support SIP presence feature which allows users to advertise their current availability status and willingness to receive calls, this way other users can use their phones in order to monitor the presence status of each user and decide whether to call them or not based on their advertised availability. This feature is different than BLF which is mainly used to monitor the dialog status for each extension (Ringing, Idle or Busy).
PAGE 285
Select which status to set from the presence status selection drop list, six options are available and below is a brief description of these states: Table 84: SIP Presence Status Available The contact is online and can participate in conversations/phone calls. Away The contact is currently away (ex: for lunch break). Chat Do Not Disturb Custom Presence Status Unavailable The contact has limited conversation flexibility and can only be reached via chat. The Contact is on DND (Do Not Disturb) mode.
PAGE 286
Figure 188: Presence Status CDR UCM6200 Series User Manual Version 1.0.19.
PAGE 287
FOLLOW ME Follow Me is a feature on the UCM6200 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc. The calls will get to the user no matter where they are. Follow Me option can be found under extension settings page Web GUI→Extension/Trunk→Extensions. To configure follow me: 1. Choose the extension and click on . 2.
PAGE 288
Table 85: Follow Me Settings Enable Configure to enable or disable Follow Me for this user. If external number is added in the Follow Me, please make sure this option is Skip Trunk Auth enabled or the “Skip Trunk Auth” option of the extension is enabled, otherwise the external Follow Me number cannot be reached.
PAGE 289
SPEED DIAL The UCM6200 supports Speed Dial feature that allows users to call a certain destination by pressing one or four digits on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6200. To enable Speed Dial, on the UCM6200 Web GUI, go to page Web GUI→Call Features→Speed Dial. User should first click on . Then decide from one digit up to four digits combination used for Speed Dial and select a dial destination from “Default Destination”.
PAGE 290
DISA In many situations, the user will find the need to access his own IP PBX resources but he is not physically near one of his extensions. However, he does have access to his own cell phone. In this case, we can use what is commonly known as DISA (Direct Inward System Access). Under this scenario, the user will be able to call from the outside, whether it’s using his cell phone, pay phone, regular PSTN, etc.
PAGE 291
Table 87: DISA Settings Name Configure DISA name to identify the DISA. Configure the password (digit only) required for the user to enter before using DISA Password to dial out. Note: The password must be at least 4 digits. Configure the permission level for DISA. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. Permission The default setting is "Internal".
PAGE 292
EMERGENCY UCM supports configuration and management of numbers to be called in emergency situation, thus bypassing the regular outbound call routing process and allowing users in critical situation to dial out for emergency help with the possibility to have redundant trunks as point of exit in case one of the lines is down.
PAGE 293
Figure 193: Emergency Number Configuration The table below gives more description of the configuration Parameters when creating emergency numbers. UCM6200 Series User Manual Version 1.0.19.
PAGE 294
Table 88: Emergency Numbers Parameters Name Emergency Number Emergency Level Configure the name of the emergency call. For example, "emergency911","emergency211" and etc. Config the emergency service number. For example,"911","211" and etc. Select the emergency level of the number. Level "3" means the most urgent.
PAGE 295
CALLBACK Callback is mainly designed for users who often use their mobile phones to make long distance or international calls which may have high service charges. The callback feature provides an economic solution for reduce the cost from this. The callback feature works as follows: 1. Configure a new callback on the UCM6200. 2. On the UCM6200, configure destination of the inbound route for analog trunk to callback. 3. Save and apply the settings. 4.
PAGE 296
BLF AND EVENT LIST BLF The UCM6200 supports BLF monitoring for extensions, ring group, call queue, conference room and parking lot. For example, on the user's phone, configure the parking lot number 701 as the BLF monitored number. When there is a parked call on 701, the LED for this BLF key will light up in red, meaning a call is parked against this parking lot. Pressing this BLF key can pick up the call from this parking lot.
PAGE 297
Figure 195: Create New Event List Remote extension monitoring works on the UCM6200 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the UCM6200 first before using remote BLF feature. Please note the SIP end points need support event list BLF in order to monitor remote extensions.
PAGE 298
----------------------------------------------------------------------------------------------------------------------------- ---------------------Notes: • To configure LDAP sync, please go to UCM6200 Web GUI→Extension/Trunk→VoIP Trunk. You will see "Sync LDAP Enable" option. Once enabled, please configure password information for the remote peer UCM6200 to connect to the local UCM6200. Additional information such as port number, LDAP outbound rule, LDAP Dialed Prefix will also be required.
PAGE 299
DIAL BY NAME Dial by Name is a feature on the PBX that allows caller to search a person by first or last name via his/her phone's keypad. The administrator can define the Dial by Name directory including the desired extensions in the directory and the searching type by "first name" or "last name". After dialing in, the PBX IVR/Auto Attendant will guide the caller to spell the digits to find the person in the Dial by Name directory.
PAGE 300
Figure 197: Configure Extension First Name and Last Name 1. Name Enter a Name to identify the Dial by Name group. 2. Extension Configure the direct dial extension for the Dial By Name group. 3. Available Extensions/Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group. Only the selected extensions here can be reached by the Dial By Name IVR when dialing into this group.
PAGE 301
By Order: After the caller enters the digits, the IVR will announce the first matching party's name and number. The caller can confirm and dial out if it's the destination party, or press * to listen to the next matching result if it's not the desired party to call. By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page.
PAGE 302
ACTIVE CALLS AND MONITOR The active calls on the UCM6200 are displayed in Web GUI→System Status→Active Calls page. Users can monitor the status, hang up the call as well as barge in the active calls in real time manner. Active Calls Status To view the status of active calls, navigate to Web GUI→System Status→Active Calls. The following figure shows extension 1000 is calling 1001. 1001 is ringing.
PAGE 303
The green color of the active call means the connection of call time is less than half an hour. It means this call is normal. Figure 202: Call Connection less than half hour The yellow color of the active call means the connection of call time is greater than half an hour but less than one hour. It means this call is a bit long. Figure 203: Call Connection between half an hour and one hour The red color of the active call means the connection of call time is more than one hour.
PAGE 304
Figure 204: Call Connection more than one hour Hang Up Active Calls To hang up an active call, click on icon in the active call dialog. Users can also click on to hang up all active calls. Call Monitor During an active call, click on icon and the monitor dialog will pop up. Figure 205: Configure to Monitor an Active Call In the “Monitor” dialog, configure the following to monitor an active call: 1. Enter an available extension for “Monitor’s Extension” which will be used to monitor the active call.
PAGE 305
• Listen In “Listen” mode, the extension monitoring the call can hear both parties in the active call but the audio of the user on this extension will not be heard by either party in the monitored active call. • Whisper In “Whisper” mode, the extension monitoring the call can hear both parties in the active call. The user on this extension can only talk to the selected monitored extension and he/she will not be heard by the other party in the active call. This can be usually used to supervise calls.
PAGE 306
CALL FEATURES The UCM6200 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6200 and describes how to use the call features. Feature Codes Table 91: UCM6200 Feature Codes Feature Maps • Default code: #1 • Enter the code during active call. After hearing "Transfer", you will hear dial tone. Enter the number to transfer to. Then the user will be disconnected and transfer is completed.
PAGE 307
• Default code: *0 • Enter the code during active call. It will disconnect the call. • Options: Disconnect Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. • Default code: #72 • Enter the code during active call to park the call. • Options: Call Park Disable Allow Caller: Enable the feature code on caller side only.
PAGE 308
Call Forward No Answer Deactivate Call Forward Unconditional Activate Call Forward Unconditional Deactivate • Default Code: *93 • Default Code: *72 • Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. • Default Code: *73 • Default Code: *98 • Enter *98 and follow the voice prompt. Or dial *98 followed by Feature Codes Voicemail Access Code the extension and # to access the entered extension's voicemail box.
PAGE 309
Pickup In-call • Default Code: *45 (Disabled by default). • If “Pickup In-call” feature is enabled, only the extensions added in “Allowed to seamless transfer” in the extension’s Seamless Transfer Privilege Control List” can pick up the call. Pickup Extension • Default Code: *8 • This code is for the pickup group, which can be assigned for each extension on the extension configuration page.
PAGE 310
Barge Spy • Default Code: *56 (“Enable Spy” needs to be checked) • This is the feature code to join in on the call to assist both parties. Wakeup Service • Default Code: *36 • Dial this code to access UCM wakeup service, you can add, update, activate or deactivate wakeup service. PMS Wakeup Service • Default Code: *35 • Dial this code to access UCM PMS wakeup service, you can add, update, activate or deactivate PMS wakeup service.
PAGE 311
Figure 206: Enable/Disable Feature codes Parking Lot User can create parking lots and their related slots under Web GUI→ Call Features→ Parking Lot. In the Parking Lot page, users can create lots of their own. This allows different groups within an organization to have their own parking lots instead of sharing one large parking lot with others. While creating a new parking lot, users can assign it a range that they think is appropriate for the group that will use the parking lot.
PAGE 312
User can create a new Parking lot by clicking on button “Create New Parking Lot” : Figure 208: New Parking Lot Table 92 : Parking Lot Parking Lot Extension • Default Extension: 700 • During an active call, initiate blind transfer and then enter this code to park the call. Parking Lot Name Parked Slots • Set a name to the parking lot • Default Extension: 701-720 • These are the extensions where the calls will be parked, i.e., parking lots that the parked calls can be retrieved.
PAGE 313
If enabled, all registered endpoints of the extension will ring when Ring All Callback on Timeout callback occurs. Otherwise, only the original endpoint will be called back. Forward to destination on If enabled, the call will be routed to the configured destination upon timeout timeout. Otherwise, the call will be routed back to the original caller. This option appears once Forward to Destination on Timeout is Timeout Destination enabled.
PAGE 314
Call Recording The UCM6200 allows users to record audio during the call. If "Auto Record" is turned on for an extension, ring group, call queue or trunk, the call will be automatically recorded when there is established call with it. Otherwise, please follow the instructions below to manually record the call. 1. Make sure the feature code for "Audio Mix Record" is configured and enabled. 2.
PAGE 315
Assume a call is on-going between extension A and extension B, user could dial the feature code from extension C to listen on their call (*54 by default), whisper to one side (*55 by default), or barge into the call (*56 by default). Then the user will be asked to enter the number to call, which should be either side of the active call, extension A or B in this example.
PAGE 316
2. After enabling the option, navigate to Call Features→SCA. The newly enabled SCA extension will be listed. Click the “+” button under the Options column to add a number that will share the main extension’s call appearance, which will be called private numbers. Figure 213: SCA Number Configuration 3. Configure the private number as desired. Figure 214: SCA Private Number Configuration 4. Once the private number has been created, users must now register a device to it.
PAGE 317
Figure 215: SCA Options SCA has various options to change its behavior: • Allow Call Retrieve from Another Location – Allows users to retrieve held calls using any device associated with the SCA extension. • Alert All Appearances for Group Paging Calls – Alerts all devices associated with the SCA extension. • Multiple Call Arrangement – Allows all devices associated with the SCA extension to make different calls at the same time.
PAGE 318
The following table describe the SCA Number configuration setting: Table 93: Add SCA Private Number Private Number Configures the private number for the SCA. Related Shared Line Display the related shared line. Enable This Number Whether enable this private number. If not enabled, this private number is only record in DB, it will not affect other system feature. Allow Origination from This Enable this option will allow calling from this private number. By Number default, it’s enabled.
PAGE 319
PBX SETTINGS This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6200, including general configurations, jitter buffer, RTP settings, ports config and STUN monitor. The options can be accessed via Web GUI→PBX Settings→General Settings.
PAGE 320
2. Password for extension registration, Web GUI admin login, LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following, with a minimum length of 4 characters. • Numeric digits • Lowercase alphabet characters • Uppercase alphabet characters • Special characters Enable Random If enabled, random password will be generated when the extension is created. Password The default setting is "Yes". It is recommended to enable it for security purpose.
PAGE 321
• Queue Extensions: 6500-6599 • Voicemail Group Extensions: 6600-6699 • IVR Extensions: 7000-7100 • Dial By Name Extensions: 7101-7199 • Fax Extensions: 7200-8200 PBX Settings/RTP Settings RTP Settings Table 96: Internal Options/RTP Settings RTP Start Configure the RTP port starting number. The default setting is 10000. RTP End Configure the RTP port ending address. The default setting is 20000. Configure to enable or disable strict RTP protection.
PAGE 322
Payload The UCM6200 payload type for audio codecs and video codes can be configured here. Table 97: Internal Options/Payload AAL2-G.726 Configure payload type for ADPCM (G.726, 32kbps, AAL2 codeword packing). The default setting is 112. DTMF Configured payload type for DTMF. The default setting is 101. G.721 Compatible Configure to enable/disable G.721 compatible. The default setting is Yes. G.726 Configure the payload type for G.726 if "G.721 Compatible" is disabled. The default setting is 111.
PAGE 323
4. Click the “Record” button. A request will be sent to the UCM6200. The UCM6200 will then call the extension for recording the IVR prompt from the phone. 5. Pick up the call from the extension and start the recording following the voice prompt. 6. The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play or delete the recording.
PAGE 324
Figure 218: Download All Custom Prompt Note: The downloaded file will have a .tar extension. PBX Settings/ Call Failure Tone Settings SIP Trunk Prompt Tone Prompt Tone Settings tab has been added to the UCM to help users choose which prompt will be played by the UCM during call failure, the following voice message responses have been added and can be set to be played for 4XX, 5XX, and 6XX call failures: • Default for 404 and 604 status codes: “Your call can’t be completed as dialed.
PAGE 325
Figure 219: SIP Trunk Prompt Tone General Call Prompt Tone Moreover, users also have the possibility to customize the prompt for typical call failure reasons like (no permission to allow outbound calls, busy lines, incorrect number dialed …Etc).
PAGE 326
Figure 220: General call Failure Prompts PBX Settings/Jitter Buffer Table 98: Internal Options/Jitter Buffer SIP Jitter Buffer Enable Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel. The default setting is "No". Configure the time (in ms) to buffer. This is the jitter buffer size used in "Fixed" Jitter Buffer Size jitter buffer, or used as the initial time for "adaptive" jitter buffer. The default setting is 100.
PAGE 327
PBX Settings/Recordings Storage The UCM6200 supports call recordings automatically or manually and the recording files can be saved in external storage plugged in the UCM6200 or on the UCM6200 locally. To manage the recording storage, users can go to UCM6200 Web GUI→PBX Settings→Recordings Storage page and select whether to store the recording files in USB Disk, SD card or locally on the UCM6200.
PAGE 328
Figure 222: Recordings Storage Prompt Information Click on “OK” to continue. The users will be prompted a new dialog to select the categories for the files to be copied over. Figure 223: Recording Storage Category On the UCM6200, recording files are generated and exist in 3 categories: normal call recording files, conference recording files, and call queue recording files.
PAGE 329
PBX Settings/NAS The UCM supports adding and backing up recordings to a network-attached storage (NAS) server. Following table describes NAS settings: Table 99: NAS Settings Enable Host Enabled / Disable the NAS recording functionality. Configure the Domain or IP address of the NAS server. Note: Currently, only IP addresses are supported in the Host/IP field. Share Name Specify the name of the shared folder. Username Specify the account username to access the NAS server.
PAGE 330
SIP SETTINGS The UCM6200 SIP global settings can be accessed via Web GUI→PBX Settings→SIP Settings. SIP Settings/General Table 100: SIP Settings/General Realm For Digest Configure the host name or domain name for the UCM6200. Realms MUST be Authentication globally unique according to RFC3261. The default setting is Grandstream. Bind UDP Port Configure the UDP port used for SIP. The default setting is 5060. Bind IPv4 Address Bind IPv6 Address Configure the IPv4 address to bind to.
PAGE 331
Support SIP Video Select to enable video support in SIP calls. The default setting is "Yes". If enabled, when rejecting an incoming INVITE or REGISTER request, the Reject Non-Matching INVITE UCM6200 will always reject with "401 Unauthorized" instead of notifying the requester whether there is a matching user or peer for the request. This reduces the ability of an attacker to scan for valid SIP usernames. The default setting is "No".
PAGE 332
SIP Settings/TCP and TLS Table 103: SIP Settings/TCP and TLS TCP Enable TCP Bind Address TLS Enable Configure to allow incoming TCP connections with the UCM6200. The default setting is "No". Configure the IP address for TCP server to bind to. 0.0.0.0 means binding to all interfaces. The port number is optional. If not specified, 5060 will be used. Configure to allow incoming TLS connections with the UCM6200. The default setting is "No". Configure the IP address for TLS server to bind to. 0.0.0.
PAGE 333
SIP Settings/NAT Table 104: SIP Settings/NAT External Host Use IP address in SDP External TCP Port External TLS Port Configure a static IP address and port (optional) used in outbound SIP messages if the UCM6200 is behind NAT. If it is a host name, it will only be looked up once. If enabled, the SDP connection will use the IP address resolved from the external host. Configure the externally mapped TCP port when the UCM6200 is behind a static NAT or PAT.
PAGE 334
Select DTMF mode to send DTMF. The default setting is RFC2833. If "Info" is DTMF Mode selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, "RFC2833" will be used if offered, otherwise "Inband" will be used. The default setting is "RFC2833". During an active call, if there is no RTP activity within the timeout (in seconds), the call will be terminated. The default setting is no timeout.
PAGE 335
Transparent Call-Info header UCM supports transparent call info header in order to integrate GDS door system with GXP21XX Color phones, the UCM will forward the call-info header to the phone in order to request the live view from GDS door system and give the option to open the door via softkey. Figure 224: Transparent Call-Info UCM6200 Series User Manual Version 1.0.19.
PAGE 336
IAX SETTINGS The UCM6200 IAX global settings can be accessed via Web GUI→PBX Settings→IAX Settings. IAX Settings/General Table 106: IAX Settings/General Bind Port Bind Address IAX1 Compatibility Configure the port number that the IAX2 will be allowed to listen to. The default setting is 4569. Configure the address that the IAX2 will be forced to bind to. The default setting is 0.0.0.0, which means all addresses. Select to configure IAX1 compatibility. The default setting is "No".
PAGE 337
If set to "yes", the connection will be terminated if ACK for the NEW message is Auto Kill not received within 2000ms. Users could also specify number (in milliseconds) in addition to "yes" and "no". The default setting is "yes". Authentication Debugging If enabled, authentication traffic in debugging will not show. The default is "No". Configure codec negotiation priority. The default setting is "Reqonly". • Caller Consider the callers preferred order ahead of the host's.
PAGE 338
INTERFACE SETTINGS Analog Hardware The analog hardware (FXS port and FXO port) on the UCM6200 will be listed in this page. Click on signaling preference for FXS port or configure ACIM settings for FXO port. to edit Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change. Figure 225: FXS Ports Signaling Preference For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port.
PAGE 339
Advanced Settings Select country to set the On-Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum FXO Opermode Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)".
PAGE 340
DAHDI Settings When users encounter issues such as audio delay in outbound calls using the analog trunk, they can adjust DAHDI settings on the UCM to attempt to lessen or resolve the issues. Figure 227: DAHDI Settings For the value of the option such as “32, half”: The number in the option indicates the number of read/write buffers for TDM (DAHDI). The “Half”, “Immediate” or “Full” option indicates the strategy when reading/writing data from buffer.
PAGE 341
API Configuration The UCM6200 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application. API Configuration Parameters Before accessing the API, the administrators need enable API and configure the access/authentication information on the UCM6200 first under Value-added Features→API Configuration.
PAGE 342
Upload TLS cert. The size of the certificate must be under 2MB. This is the certificate TLS Cert file (*.pem format only) for TLS connection. This file will be renamed as "certificate.pem" automatically. It contains private key for the client and signed certificate for the server. CDR Real-time Output Settings Enable Enables real-time CDR output module. This module connects to selected IP addresses and ports and posts CDR strings as soon as it is available.
PAGE 343
Figure 228: Upload Prompt User Configuration 1. Hash the password of the user configured to an MD5 Encryption format. 2. Set the permission on the FTP server to Anonymous on the local computer hosting the FTP server and make sure that the default FTP port 21 is used. 3. Send an HTTP/HTTPS command to trigger the Prompt file upload on the UCM. If UCM's HTTP server is set to HTTPS, the example of the request sent to the UCM is: https://192.168.124.
PAGE 344
CTI SERVER UCM does support CTI server capabilities which are designed to be a part of the CTI solution suite provided by Grandstream, including GXP21XX and GXP17XX enterprise IP phones along with GS Affinity app. Mainly the UCM will by default listening on port TCP 8888 for the connections from GS affinity application in order to interact, modify and serve data requests by the application which includes setting call features for the connected extension as call forward and DND.
PAGE 345
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) The UCM6200 supports Asterisk Manager Interface (AMI) with restricted access. AMI allows a client program to connect to an Asterisk instance commands or read events over a TCP/IP stream. It’s particularly useful when the system admin tries to track the state of a telephony client inside Asterisk. User could configure AMI parameters on UCM6200 Web GUI→Value-added Features→AMI.
PAGE 346
CRM INTEGRATION Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers.
PAGE 347
Contact Lookups Select from the “Available” list of lookups and press to select where the UCM can perform the lookups on the CRM tables, Leads, Accounts, and Contacts. Once settings on admin access are configured: 2. Click on and . 3. Logout from admin access. 4. Login to the UCM as user and navigate under “User Portal→Value-added Feature→CRM User Settings”. Click on “Enable CRM” and enter the username/password associated with the CRM account then click on and .
PAGE 348
vTigerCRM Configuration page of the vTigerCRM can be accessed via admin login, on the UCM webGUI→Value-added Features→CRM. Figure 232: vTigerCRM Basic Settings 1. Select “vTigerCRM” from the CRM System Dropdown in order to use vTigerCRM. Table 112: vTigerCRM Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM and Salesforce. CRM Server Address Enter the IP address of the CRM server.
PAGE 349
Click on “Enable CRM” and enter the username/password associated with the CRM account then click on and . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 233: CRM User Settings UCM6200 Series User Manual Version 1.0.19.
PAGE 350
ZohoCRM Configuration page of the ZohoCRM can be accessed via admin login, on the UCM webGUI→Value-added Features→CRM. Figure 234: ZohoCRM Basic Settings 1. Select “ZohoCRM” from the CRM System Dropdown in order to use ZohoCRM. Table 113: ZohoCRM Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM and Salesforce. CRM Server Address Enter the IP address of the CRM server.
PAGE 351
Click on “Enable CRM” and enter the username/password associated with the CRM account then click on and . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 235: CRM User Settings UCM6200 Series User Manual Version 1.0.19.
PAGE 352
Salesforce CRM Configuration page of the Salesforce CRM can be accessed via admin login, on the UCM Web GUI→Valueadded Features→CRM”. Figure 236: Salesforce Basic Settings 1. Select “Salesforce” from the CRM System Dropdown in order to use Salesforce CRM. Table 114: Salesforce Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM and Salesforce.
PAGE 353
User can start then using Salesforce CRM features. Figure 237: Salesforce User Settings UCM6200 Series User Manual Version 1.0.19.
PAGE 354
ACT! CRM Configuration page of the ACT! CRM can be accessed via admin login, on the UCM Web GUI→Value-added Features→CRM”. The configuration steps of the ACT! CRM are as follows: 1. Navigate to Value-Added Features->CRM and select the “ACT! CRM” option. Figure 238: Enabling ACT! CRM 2.
PAGE 355
PMS INTEGRATION UCM6200 supports Hotel Property Management System PMS, including check-in/check-out services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel applications. This feature can be found on Web GUI→Value-added Features→PMS. Note: The PMS integration on UCM is currently supported only with one of the three following solutions.
PAGE 356
PMS Software PMSI Middleware (HMobile Connect) Grandstream UCM Figure 240: UCM & PMS interaction HSC PMS In this mode, the system can be divided into two parts: • PMS (Property Management System) • PBX Grandstream UCM6XXX series have integrated HSC PMS providing following features: • Changing Display Name • Set Station Restriction • Call forwarding • DND • Name Change • MWI The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS softwa
PAGE 357
HSC PMS Software Grandstream UCM Figure 241: UCM & HSC PMS interaction Mitel PMS In this mode, the system can be divided into two parts: • PMS (Property Management System) • PBX Grandstream UCM6XXX series have integrated Mitel PMS providing following hospitality features: Check-in, Check-out, set Room Status, Wake-up call and more. The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (Mitel).
PAGE 358
PMS API The PMS API allows users to use their own middleware to work with PMS systems instead of currently supported integrations. Additionally, this API allows access to read and modify certain UCM parameters that current supported PMS integrations cannot. To use this, users must first enable and configure the HTTPS API settings. On the HTTPS API settings, permitted IP addresses must be configured. Otherwise, the API will be inaccessible.
PAGE 359
Connecting to PMS On the UCM WebGUI→Value-added Features→PMS→Basic Settings” set the connection information for the PMS platform. Table 116: PMS Basic Settings Field Description Users can select the desired PMS module from the drop-down list. Hmobile. PMS Module Mitel. HSC. PMS API. Wake Up Prompt Prompt used when answering the wakeup calls it can be customized from “PBX Settings→Voice Prompt→Custom Prompt.
PAGE 360
PMS Features Room Status User can create Rooms by clicking on , the following Figure will be displayed then. Figure 244: Create New Room Click “Save” to create the new room, the fields above can be configured from the PMS platform, once set the following screen will be shown: Figure 245: Room Status UCM6200 Series User Manual Version 1.0.19.
PAGE 361
User can create a batch of rooms as well by clicking on , the following window will pop up: Figure 246: Add batch rooms Wake Up Service In order to create a New Wake up service, user can click on , the following window will pop up: Figure 247: Create New Wake Up Service Table 117: PMS Wake up Service Field Description Room Number Select the room number where to call with a limitation of 63 characters.
PAGE 362
Type • Single: The call will be made once on the specific time. • Daily: The call will be repeated every day on the specific time Once the call is made on the time specified, the following figure show the status of the wakeup call. Figure 248: Wakeup Call executed This call has been executed but has been rejected, that why we can see the “Busy” status.
PAGE 363
In order to create a new maid, click on under UCM webGUI→Value-added Features→PMS→Mini Bar, the following window will popup. Figure 250: Create New Maid Table 119: Create New Maid Maid Code Enter the Code to use when the maid wants to use the Mini Bar. Secret Enter the password associated with the maid. In order to create a new consumer goods, click on under UCM webGUI→Value- added Features→PMS→Mini Bar, the following window will popup.
PAGE 364
The Minibar page displays as: Figure 252: Mini Bar UCM6200 Series User Manual Version 1.0.19.
PAGE 365
WAKEUP SERVICE The WakeUp service can be used to schedule a reminder or wake up calls to any valid destination. This service is available on the UCM6200 as a separated module. There are three ways to set up Wakeup Service: • Using admin login • Using user portal • Using feature code WakeUp Service using Admin Login 1. Login to the UCM as admin. 2. WakeUp service can be found under Web GUI→Value-added Features→Wakeup Service, click on to create a new wakeup service. The following window will pop up.
PAGE 366
Table 120: Wakeup Service Enable Wakeup Service Enable Wakeup service. Name Enter a name (up to 64 characters) to identify the wakeup service. Prompt Select the prompt to play for that extension. If disabled, users can select a specific date and time. Custom Date If enabled users can select multiple days of the week to perform the wakeup. Date Select the date or dates when to performs the wakeup call. Time Select the time when to play the wakeup call.
PAGE 367
WakeUp Service using Feature Code 1. Login to the UCM as admin. 2. Enable “Wakeup Service” from the WebGUI under “Call Features→Feature Codes”. 3. Click and to apply the changes. 4. Dial “*36” which is the feature code by default to access to the UCM wakeup service to add, update, activate or deactivate UCM wakeup service. UCM6200 Series User Manual Version 1.0.19.
PAGE 368
ANNOUNCEMENTS CENTER The UCM6200 supports Announcements Center feature which allows users to pre-record and store voice message into UCM6200 with a specified code. The users can also create group with specified extensions. When the code and the group number are dialed together in the combination of code + group number, the specified voice message is sent to all group members and only extensions in the group will hear the voice message.
PAGE 369
Announcements Center Settings Table 122: Announcements Center Settings Name Configure a name for the newly created Announcements Center to identify this announcement center. Enter a code number for the custom prompt. This code will be used in combination with the group number. For example, if the code is 55, and group number is 666. The user can dial 55666 to send prompt 55 to all members in Code group 666.
PAGE 370
Figure 255: Announcements Center Group Configuration In this example, group “Test” has number 666. Extension 1000, 1001 and 1002 are in this group. 1. Click to create a new Announcement Center. 2. Give a name to the newly created Announcement Center. 3. Specify the code which will be used with group number to send the voice message to. 4. Select the message that will be used by the code from the Custom Prompt drop down menu.
PAGE 371
Code and Group number are used together to direct specified message to the target group. All extensions in the group will receive the message. For example, we can send code 55 to group 666 by dialing 55666 from any extension registered to the UCM6200. All the members in group 666 which are extension 1000, 1001 and 1002 will receive this voice message after they pick up the call. Figure 257: Announcements Center Example UCM6200 Series User Manual Version 1.0.19.
PAGE 372
STATUS AND REPORTING PBX Status The UCM6200 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real-time status in different sections under Web GUI→System Status→Dashboard. Figure 258: Status→PBX Status UCM6200 Series User Manual Version 1.0.19.
PAGE 373
Trunks Users could see all the configured trunk status in this section. Figure 259: Trunk Status Table 124: Trunk Status Display trunk status. • Analog trunk status: Available Busy Unavailable Unknown Error Status • SIP Peer trunk status: Unreachable: The hostname cannot be reached. Unmonitored: Heartbeat feature is not turned on to be monitored. Reachable: The hostname can be reached.
PAGE 374
Extensions Extensions Status can be seen from the same configuration page, users can go under Web GUI→Extension/Trunk→Extensions and following page will be displayed listing the extensions and their status information. Figure 260: Extension Status Table 125: Extension Status Display extension number (including feature code). The color indicator has the following definitions.
PAGE 375
Interfaces Status This section displays interface/port connection status on the UCM6200. The following example shows the interface status for UCM6204 with USB, WAN port, FXS1, FXS2 and FXO1 connected. Figure 261: UCM6204 Interfaces Status Table 126: Interface Status Indicators USB connected. USB disconnected. SD Card connected. SD Card disconnected. LAN/WAN connected. LAN/WAN not configured. LAN/WAN disconnected. FXS/FXO connected. FXS/FXO waiting. UCM6200 Series User Manual Version 1.0.19.
PAGE 376
FXS/FXO busy. FXS/FXO not configured. FXS/FXO disconnected. System Status The UCM6200 system status can be accessed via Web GUI→Status→System Status, which displays the following system information. General Under Web GUI→System Status→System Information→General, users could check the hardware and software information for the UCM6200. Please see details in the following table. Table 127: System Status→General System Status →System Information→General Model Product model.
PAGE 377
Table 128: System Status→Network System Status→System Status→Network MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device. IP Address IP address. Gateway Default gateway address. Subnet Mask Subnet mask address. DNS Server DNS Server address. Storage Usage Users could access the storage usage information from Web GUI→System Status→Dashboard→Storage Usage.
PAGE 378
Figure 262: System Status→Storage Usage Resource Usage When configuring and managing the UCM6200, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under Web GUI→System Status→Dashboard→Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 263: System Status→Resource Usage UCM6200 Series User Manual Version 1.0.19.
PAGE 379
System Events The UCM6200 can monitor important system events, log the alerts and send Email notifications to the system administrator. Alert Events List The system alert events list can be found under Web GUI→Maintenance→System Events.
PAGE 380
• Detect Cycle: The UCM6200 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6200 system will send the alert. 2. External Disk Usage Figure 265: System Events→Alert Events Lists: External Disk Usage • Detect Cycle: The UCM6200 will perform the External disk usage detection based on this cycle.
PAGE 381
4. System Crash Figure 267: System Events→Alert Events Lists: System Crash • Detect Cycle: The UCM will detect the event at each cycle based on the specified time. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Click on the switch to turn on/off the alert and Email notification for the event.
PAGE 382
1. Generate Alert: Generated when alert events happen, for example, alert logs for disk usage exceeding the alert threshold. 2. Restore to Normal: Generated when alert events being cleared, for example, logs for disk usage dropping back below the alert threshold. User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”.
PAGE 383
Figure 270: CDR Filter Table 129: CDR Filter Criteria Call Type Groups the following: • Inbound calls: Inbound calls are calls originated from a non-internal source (like a VoIP trunk) and sent to an internal extension. • Outbound calls: Outbound calls are calls sent to a non-internal source (like a VoIP trunk) from an internal extension. • Internal calls: Internal calls are calls from one internal extension to another extension, which are not sent over a trunk.
PAGE 384
Action Type Account Code Filter calls using the Action Type, the following actions are available: • Dial • Announcements • Callback • Call Forward • Conference • Disa • Fax • Follow Me • IVR • Page • Parked Call • Queue • Ring Group • Transfer • VFax • VM • VMG • Wakeup • Emergency Call • Emergency Notify • SCA Select the account Code to filter with.
PAGE 385
Callee Number Enter the callee number to filter the CDR report. CDR with the matching callee number will be filtered out. The call report will display as the following figure shows.
PAGE 386
• Status Answered, Busy, No answer or Failed. Users could perform the following operations on the call report. • Sort by “Start Time” Click on the header of the column to sort the report by "Start Time". Clicking on "Start Time" again will reverse the order. • Download Searched Results Click on “Download Search Result(s)” to export the records filtered out to a .csv file. • Download All Records Click on “Download All Records” to export all the records to a .csv file.
PAGE 387
• Automatic Download CDR Records User could configure the UCM6200 to automatically download the CDR records and send the records to multiple Email recipients in a specific hour. Click on “Automatic Download Settings”, and configure the parameters in the dialog below. Figure 273: Automatic Download Settings To receive CDR record automatically from Email, check “Enable” and select a time period “By Day” “By Week” or “By Month”, select Hour of the day as well for the automatic download period.
PAGE 388
Figure 275: Detailed CDR Information Downloaded CDR File The downloaded CDR (.csv file) has different format from the Web GUI CDR. Here are some descriptions. • Caller number, Callee number "Caller number": the caller ID. "Callee number": the callee ID. If the "Source Channel" contains "DAHDI", this means the call is from FXO/PSTN line. Figure 276: Downloaded CDR File Sample • Context There are different context values that might show up in the downloaded CDR file.
PAGE 389
Sample 2: Figure 278: Downloaded CDR File Sample - Source Channel and Dest Channel 2 "SIP" means it's a SIP call. There are three possible format: (a) PJSIP/NUM-XXXXXX, where NUM is the local SIP extension number. The last XXXXX is a random string and can be ignored. (c) PJSIP/trunk_X/NUM, where trunk_X is the internal trunk name, and NUM is the number to dial out through the trunk. (c) PJSIP/trunk_X-XXXXXX, where trunk_X is the internal trunk name and it is an inbound call from this trunk.
PAGE 390
Statistics CDR Statistics is an additional feature on the UCM6200 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart. Figure 280: CDR Statistics Table 130: CDR Statistics Filter Criteria Trunk Type Call Type Select one of the following trunk type. • All • SIP Calls • PSTN Calls Select one or more in the following checkboxes.
PAGE 391
Time Range • By month (of the selected year). • By week (of the selected year). • By day (of the specified month for the year). • By hour (of the specified date). • By range. For example, 2016-01 To 2016-03. Recording Files This page lists all the recording files recorded by "Auto Record" per extension/ring group/call queue/trunk, or via feature code "Audio Mix Record". If external storage device is plugged in, for example, SD card or USB drive, the files are stored on the external storage.
PAGE 392
API Configuration The UCM6200 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application. Before accessing the API, the administrators need enable API and configure the access/authentication information on the UCM6200 first. The API configuration parameters are listed in the table below.
PAGE 393
USER PORTAL Users could log into their web GUI portal using the extension number and user password. When an extension is created in the UCM62XX, the corresponding user account for the extension is automatically created. The user portal allows access to a variety of features which include user information, extension configuration and CDR as well as settings and managing value-added features like WebRTC, Fax Sending, Call Queue, Wakeup Service and CRM.
PAGE 394
Figure 283: User Portal Login After login, the Web GUI display is shown as below. Figure 284: User Portal Layout UCM6200 Series User Manual Version 1.0.19.
PAGE 395
After successful login, the user has the following three configuration tabs: Basic Information Under this menu, the user can configure and change his/her personal information including (first name, last name, password, email address, department…). And they can also set and activate their extension features (presence status, call forward, DND ….) to be reflected on the UCM.
PAGE 396
MAINTENANCE User Management User management is on Web GUI→Maintenance→User Management page. User could create multiple accounts for different administrators to log in the UCM6200 Web GUI. Additionally, the system will automatically create user accounts along with creating new extensions for extension users to login to the Web GUI using their extension number and password. All existing user accounts for Web GUI login will be displayed on User Management page as shown in the following figure.
PAGE 397
Table 132: User Management→Create New User User Name User Password Privilege Configure a username to identify the user which will be required in Web GUI login. Letters, digits and underscore are allowed in the user name. Configure a password for this user which will be required in Web GUI login. Letters, digits and underscore are allowed. This is the role of the Web GUI user. Currently only “Admin” is supported when Super Admin creates a new user.
PAGE 398
By default, the user account “admin” is configured with “Super Admin” privilege and it’s the only user - with “Super Admin” privilege. The User Name and Privilege level cannot be changed or deleted. Super Admin could change its own login password on Web GUI→Maintenance→Change Information - page. Super Admin could view operations done by all the users in Web GUI→Maintenance→User - Management→Operation Log • Administrator - Users with “Admin” privilege can only be created by “Super Admin” user.
PAGE 399
The SuperAdmin user can click on on the “General_User” in order to enable/disable the custom privilege from deleting their own recording files, changing SIP credentials and disabling voicemail - service in their user portal account. Figure 289: General User • Custom Privilege The Super Admin user can create users with different privileges. 6 modules are available for privilege customization.
PAGE 400
- Parking Lot - Backup - Dial by Name - Emergency Calls Figure 290: Create New Custom Privilege Log in UCM6200 as super admin and go to Maintenance→User Management→Custom Privilege, create privilege with customized available modules. To assign custom privilege to a sub-admin, navigate to UCM Web GUI→Maintenance→User Management→User Information→Create New User/Edit Users, select the custom privilege from “Privilege” option.
PAGE 401
1. Go to Web GUI→Maintenance→Change Information page. 2. Enter the old password first. 3. Enter the new password and re-type the new password to confirm. The new password has to be at least 4 characters. The maximum length of the password is 30 characters. 4. Configure the Email Address that is used when login credential is lost. 5. Click on "Save" and the user will be automatically logged out. 6. Once the web page comes back to the login page again, enter the username "admin" and the new password to login.
PAGE 402
Figure 293: Change Binding Email Table 133: Change Binding Email option Enter the password of the account Email Address Enter the current login user credential for UCM6200 Email Address is used to retrieve password when password is lost Login Settings After the user logs in the UCM6200 Web GUI, the user will be automatically logged out after certain timeout, or he/she can be banned for a specific period if the login timeout is exceeded.
PAGE 403
Figure 294: Login Timeout Settings Operation Log Super Admin has the authority to view operation logs on UCM6200 Web GUI→Settings→User Management→Operation Log page. Operation logs list operations done by all the Web GUI users, for example, Web GUI login, creating trunk, creating outbound rule and etc. There are 7 columns to record the operation details “Date”, “User Name”, “IP Address”, “Results”, “Page Operation”, “Specific Operation” and “Remark”. UCM6200 Series User Manual Version 1.0.19.
PAGE 404
Figure 295: Operation Logs The operation log can be sorted and filtered for easy access. Click on the header of each column to sort. For example, clicking on "Date" will sort the logs according to operation date and time. Clicking on "Date" again will reverse the order. Table 134: Operation Log Column Header Date The date and time when the operation is executed. User Name The username of the user who performed the operation. IP Address The IP address from which the operation is made.
PAGE 405
User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on . Figure 296: Operation Logs Filter The above figure shows an example that operations made by user “support” on device with IP 192.168.40.173 from 2014-11-01 00:00 to 2014-11-06 15:38 are filtered out and displayed. To delete operation logs, users can perform filtering first and then click on filtered result of operation logs.
PAGE 406
Examples of valid URLs: firmware.grandstream.com/BETA The upgrading configuration can be accessed via Web GUI→Maintenance→Upgrade. Figure 297: Network Upgrade Table 135: Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Firmware Server Path Define the server path for the firmware server. Firmware File Prefix If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6200.
PAGE 407
Upgrading Via Local Upload If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6200 directly via Web GUI. Please follow the steps below to upload firmware locally. 1. Download the latest UCM6200 firmware file from the following link and save it in your PC. http://www.grandstream.com/support/firmware 2. Log in the Web GUI as administrator in the PC. 3.
PAGE 408
Figure 300: Reboot UCM6200 5. Click on "OK" to reboot the UCM6200 and check the firmware version after it boots up. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Notes: - Please do not interrupt or power cycle the UCM6200 during upgrading process.
PAGE 409
3. Launch the TFTP server and go to the File menu→Configure→Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade; 4. Start the TFTP server and configure the TFTP server in the UCM6200 web configuration interface; 5. Configure the Firmware Server Path to the IP address of the PC; 6. Update the changes and reboot the UCM6200. End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server.
PAGE 410
1. Choose the type(s) of files to be included in the backup. 2. Choose where to store the backup file: USB Disk, SD Card or Local. 3. Name the backup file. 4. Click on "Backup" to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page. Users can download , restore Click on , or delete it from the UCM6200 internal storage or the external device. to upload backup file from the local device to UCM6200.
PAGE 411
The option allows UCM to perform automatically backup on the user specified time. Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. Figure 304: Local Backup Data Sync Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUI→Maintenance→Backup→Data Sync.
PAGE 412
Figure 305: Data Sync Table 136: Data Sync Configuration Enable Data Sync Enable the auto data sync function. The default setting is "No". Account Enter the Account name on the SFTP backup server. Password Enter the Password associate with the Account on the SFTP backup server. Server Address Enter the SFTP server address. Destination Directory Specify the directory in SFTP server to keep the backup file.
PAGE 413
Before saving the configuration, users could click on . The UCM6200 will then try connecting the server to make sure the server is up and accessible for the UCM6200. Save the changes and all the backup logs will be listed on the web page. After data sync is configured, users could also manually synchronize all data by clicking on instead of waiting for the backup time interval to come.
PAGE 414
System Cleanup/Reset Reset and Reboot Users could perform reset and reboot under Web GUI→Maintenance→System Cleanup/Reset→Reset and Reboot. To factory reset the device, select the mode type first. There are two different types for reset. • User Data All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared. • All All the configurations and data will be reset to factory default.
PAGE 415
Figure 308: Cleaner Table 137: Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function. Clean Files in External If enabled the files in external device (USB/SD card) will be atomically cleaned Device up as configured. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR. Enable Queue Statistics Report Cleaner Enable scheduled queue log cleaning. By default, is disabled.
PAGE 416
Queue Statistics Report Cleaner Clean Time Enter the hour of the day to start the cleaning. The valid range is 0-23. Clean Interval Enter how often (in days) to clean queue logs. The valid range is 1-30. Enable File Cleaner Enter the Voice Records Cleaner function. Choose Cleaner File Select the files for system automatic clean. • Basic Call Recording Files. • Conference Recording Files. • Call Queue Recording Files. • Voicemail Files. • Fax • Backup Files.
PAGE 417
Figure 309: USB/SD Card Files Cleanup Table 138: USB/SD Card Files Cleanup Current Path Displays the current path. Directory Select the directory user want to clean. Delete Selected File Select multiple entries to delete from USB or SD card.
PAGE 418
6. Release the reset button, and the system should display on the LCD a message “Recovery Mode” along with an IP address. Once at this stage, the administrator can access the recovery mode web portal by typing in either the IP0 address (typically WAN) or IP1 address (typically LAN) into a browser address bar.
PAGE 419
Syslog On the UCM6200, users could dump the syslog information to a remote server under Web GUI→Maintenance→Syslog. Enter the syslog server hostname or IP address and select the module/level for the syslog information. The default syslog level for all modules is "error", which is recommended in your UCM6200 settings because it can be helpful to locate the issues when errors happen.
PAGE 420
Figure 312: Ethernet Capture Table 139: Ethernet Capture Interface Type Select the network interface to monitor. Enable SFTP Data Sync Check this box to save the capture files in the SFTP server. Please make sure the configuration of data synchronization works before. Storage to External Device Check this box to activate storage of the capture either on the USB or SD Card. Capture Filter Enter the filter to obtain the specific types of traffic, such as (host, src, dst, net, proto…).
PAGE 421
Figure 313: Ping Traceroute Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 314: Traceroute UCM6200 Series User Manual Version 1.0.19.
PAGE 422
Signaling Troubleshooting Analog Record Trace • Analog Record Trace Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6200 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under Web GUI→Maintenance→Signal Troubleshooting→Analog Record Trace. Here is the step to capture trace: 1. Select FXO or FXS for "Record Ports". If the issue happens on FXO 1, select FXO port 1 to record the trace. 2. Select "Record Direction". 3.
PAGE 423
• A key Dial-up FXO Users can directly set a PSTN number on the “External Extension” text box to troubleshoot issues related to the analog trunk easily, the following steps shows how to use this feature: 1. Configure analog trunk on UCM, including outbound route. 2. Enter a reachable external number in “External Extension”. 3. Press “Start” button. The call will be initiated to the external number. 4. Answer and finish the call before pressing “Stop” button.
PAGE 424
Figure 317: Service Check Network Status In UCM6200 Web GUI→System Status→Network Status, the users can view active Internet connections. This information can be used to troubleshoot connection issue between UCM6200 and other services. Figure 318: Network Status UCM6200 Series User Manual Version 1.0.19.
PAGE 425
EXPERIENCING THE UCM6200 SERIES IP PBX Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.