Data sheet
Table Of Contents
- DOCUMENT PURPOSE
- CHANGE LOG
- Firmware Version 1.0.19.27
- Firmware Version 1.0.19.21
- Firmware Version 1.0.18.13
- Firmware Version 1.0.18.12
- Firmware Version 1.0.18.9
- Firmware Version 1.0.17.16
- Firmware Version 1.0.16.20
- Firmware Version 1.0.16.18
- Firmware Version 1.0.15.16
- Firmware Version 1.0.14.24
- Firmware Version 1.0.14.23
- Firmware Version 1.0.14.21
- Firmware Version 1.0.13.14
- Firmware Version 1.0.12.19
- Firmware Version 1.0.11.27
- Firmware Version 1.0.0.7
- WELCOME
- PRODUCT OVERVIEW
- INSTALLATION
- GETTING STARTED
- SYSTEM SETTINGS
- PROVISIONING
- EXTENSIONS
- EXTENSION GROUPS
- ANALOG TRUNKS
- VOIP TRUNKS
- SLA STATION
- CALL ROUTES
- CONFERENCE
- VIDEO CONFERENCE
- IVR
- LANGUAGE SETTINGS FOR VOICE PROMPT
- VOICEMAIL
- RING GROUP
- PAGING AND INTERCOM GROUP
- CALL QUEUE
- PICKUP GROUPS
- MUSIC ON HOLD
- FAX SERVER
- BUSY CAMP-ON
- PRESENCE
- FOLLOW ME
- SPEED DIAL
- DISA
- EMERGENCY
- CALLBACK
- BLF AND EVENT LIST
- DIAL BY NAME
- ACTIVE CALLS AND MONITOR
- CALL FEATURES
- PBX SETTINGS
- SIP SETTINGS
- IAX SETTINGS
- INTERFACE SETTINGS
- API Configuration
- CTI SERVER
- ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)
- CRM INTEGRATION
- PMS INTEGRATION
- WAKEUP SERVICE
- ANNOUNCEMENTS CENTER
- STATUS AND REPORTING
- USER PORTAL
- MAINTENANCE
- EXPERIENCING THE UCM6200 SERIES IP PBX
P a g e | 15
UCM6200 Series User Manual
Version 1.0.19.27
Table 80: Static Agent Limitation ....................................................................................................................... 262
Table 81: Call Center Parameters ..................................................................................................................... 264
Table 82: Switchboard Parameters ................................................................................................................... 268
Table 83: FAX/T.38 Settings .............................................................................................................................. 275
Table 84: SIP Presence Status ......................................................................................................................... 284
Table 85: Follow Me Settings ............................................................................................................................ 287
Table 86: Follow Me Options ............................................................................................................................. 287
Table 87: DISA Settings .................................................................................................................................... 290
Table 88: Emergency Numbers Parameters ..................................................................................................... 293
Table 89: Callback Configuration Parameters................................................................................................... 294
Table 90: Event List Settings ............................................................................................................................. 295
Table 91: UCM6200 Feature Codes ................................................................................................................. 305
Table 92 : Parking Lot ....................................................................................................................................... 311
Table 93: Add SCA Private Number .................................................................................................................. 317
Table 94: Editing the SCA Number ................................................................................................................... 317
Table 95: Internal Options/General ................................................................................................................... 318
Table 96: Internal Options/RTP Settings ........................................................................................................... 320
Table 97: Internal Options/Payload ................................................................................................................... 321
Table 98: Internal Options/Jitter Buffer .............................................................................................................. 325
Table 99: NAS Settings ..................................................................................................................................... 328
Table 100: SIP Settings/General ....................................................................................................................... 329
Table 101: SIP Settings/Misc ............................................................................................................................ 329
Table 102: SIP Settings/Session Timer ............................................................................................................. 330
Table 103: SIP Settings/TCP and TLS .............................................................................................................. 331
Table 104: SIP Settings/NAT ............................................................................................................................. 332
Table 105: SIP Settings/ToS .............................................................................................................................. 332
Table 106: IAX Settings/General ....................................................................................................................... 335
Table 107: IAX Settings/Registration ................................................................................................................ 335
Table 108: IAX Settings/Static Defense ............................................................................................................ 336
Table 109: PBX Interface Settings .................................................................................................................... 337
Table 110: API Configuration Parameters ......................................................................................................... 340
Table 111: SugarCRM Settings ......................................................................................................................... 345
Table 112: vTigerCRM Settings ......................................................................................................................... 347
Table 113: ZohoCRM Settings .......................................................................................................................... 349
Table 114: Salesforce Settings .......................................................................................................................... 351
Table 115: PMS Supported Features ................................................................................................................ 354
Table 116: PMS Basic Settings ......................................................................................................................... 358
Table 117: PMS Wake up Service ..................................................................................................................... 360
Table 118: Create New Mini Bar........................................................................................................................ 361
Table 119: Create New Maid ............................................................................................................................. 362
Table 120: Wakeup Service .............................................................................................................................. 365