Data sheet

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UCM6200 Series User Manual
Version 1.0.19.27
Destination Prompt
Cycle
Configure the voice prompt cycle (in seconds) of the call queue. Once all agents
are busy and the voice prompt will be played and you can press the appropriate
key to transfer to failover destination.
Custom Prompt
When playing a custom prompt, press 1 to transfer to failover destination.
Destination
Select failover destination to send callers after pressing 1 upon hearing the
custom prompt.
Advanced Settings
- Virtual Queue
- Position
Announcement
- Queue Chairman
Refer to Call Center Settings and Enhancements section for detailed
information about these features.
Enable Agent Login
Enables agent login/logout feature for static agents (supported only on GXP21XX
phones with fw higher than 1.0.9.18).
Leave When Empty
Configure whether the callers will be disconnected from the queue or not if the
queue has no agent anymore. The default setting is "Strict".
• Yes
Callers will be disconnected from the queue if all agents are paused or invalid.
• No
Never disconnect the callers from the queue when the queue is empty.
• Strict
Callers will be disconnected from the queue if all agents are paused, invalid
or unavailable.
Dial in Empty Queue
Configure whether the callers can dial into a call queue if the queue has no agent.
The default setting is "No".
• Yes
Callers can always dial into a call queue.
• No
Callers cannot dial into a queue if all agents are paused or invalid.
• Strict
Callers cannot dial into a queue if the agents are paused, invalid or
unavailable.
Failover Destination
Choose the destination where the call will be directed when the queue is empty
or when all the agents are not logged in, here are the destinations that can be
configured:
• Play Sound.
• Extension.
• Voicemail.