Data sheet

ManualsBrandsGrandstream ManualsOffice ElectronicsGrandstream UCM6204 Innovative IP PBX with 4 FXO and 2 FXS Ports

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Table Of Contents

DOCUMENT PURPOSE
CHANGE LOG
- Firmware Version 1.0.19.27
- Firmware Version 1.0.19.21
- Firmware Version 1.0.18.13
- Firmware Version 1.0.18.12
- Firmware Version 1.0.18.9
- Firmware Version 1.0.17.16
- Firmware Version 1.0.16.20
- Firmware Version 1.0.16.18
- Firmware Version 1.0.15.16
- Firmware Version 1.0.14.24
- Firmware Version 1.0.14.23
- Firmware Version 1.0.14.21
- Firmware Version 1.0.13.14
- Firmware Version 1.0.12.19
- Firmware Version 1.0.11.27
- Firmware Version 1.0.0.7
WELCOME
PRODUCT OVERVIEW
- Technical Specifications
INSTALLATION
- Equipment Packaging
- Connect Your UCM6200
- Safety Compliances
- Warranty
GETTING STARTED
- Use the LCD Menu
- Use the LED Indicators
- Use the Web GUI
- Make Your First Call
SYSTEM SETTINGS
- HTTP Server
- Network Settings
- OpenVPN®
- DDNS Settings
- Security Settings
- LDAP Server
- Time settings
- Email Settings
PROVISIONING
- Overview
- Configuration Architecture for End Point Device
- Auto Provisioning Settings
- Discovery
- Uploading Devices List
- Managing discovered devices:
- Global configuration
  - Global policy
  - Global Templates
- Model configuration
  - Model templates
  - Model Update
- Device Configuration
  - Create New Device
  - Manage Devices
- Sample Application
EXTENSIONS
- Create New User
- Batch Add Extensions
  - Batch Add SIP Extensions
  - Batch Add IAX Extensions
- Batch Extension Resetting Functionality
- Search and Edit Extension
- Export Extensions
- Import Extensions
- Extension Details
- E-mail Notification
- Multiple Registrations per Extension
- SMS Message Support
EXTENSION GROUPS
- Configure Extension Groups
- Using Extension Groups
ANALOG TRUNKS
- Analog Trunk Configuration
- PSTN Detection
VOIP TRUNKS
- VoIP Trunk Configuration
- Trunk Groups
- Direct Outward Dialing (DOD)
SLA STATION
- Create/Edit SLA Station
- Sample Configuration
CALL ROUTES
- Outbound Routes
- Inbound Routes
CONFERENCE
- Conference Room Configurations
- Conference Call Operations
- Conference Schedule
  - Cleaner Options
  - Show/Hide Conference Schedule Table
- Conference Recordings
VIDEO CONFERENCE
- Basic Settings
- Video Conference Room Configurations
- Conference Schedule
- Wave WebRTC Video Calling & Conferencing
IVR
- Configure IVR
- Black/White List in IVR
- Create Custom Prompt
LANGUAGE SETTINGS FOR VOICE PROMPT
- Download and Install Voice Prompt Package
- Customize Specific Prompt
- User Name Prompt Customization
  - Upload User Name Prompt File from Web GUI
  - Record User Name via Voicemail Menu
VOICEMAIL
- Configure Voicemail
- Access Voicemail
- Leaving Voicemail
- Extension Voicemail Count
- Voicemail Email Settings
- Configure Voicemail Group
RING GROUP
- Configure Ring Group
- Remote Extension in Ring Group
PAGING AND INTERCOM GROUP
- Configure Paging/Intercom Group
- Configure a Scheduled Paging/Intercom
CALL QUEUE
- Configure Call Queue
- Call Center Settings and Enhancements
- Queue Statistics
- Switchboard
PICKUP GROUPS
- Configure Pickup Groups
- Configure Pickup Feature Code
MUSIC ON HOLD
FAX SERVER
- Configure Fax/T.38
- Receiving Fax
  - Sample Configuration to Receive Fax from PSTN Line
  - Sample Configuration for Fax-To-Email
- FAX Sending
BUSY CAMP-ON
PRESENCE
FOLLOW ME
SPEED DIAL
DISA
EMERGENCY
CALLBACK
BLF AND EVENT LIST
- BLF
- Event List
DIAL BY NAME
- Dial by Name Configuration
ACTIVE CALLS AND MONITOR
- Active Calls Status
- Hang Up Active Calls
- Call Monitor
CALL FEATURES
- Feature Codes
- Parking Lot
- Call Park
- Call Recording
- Enable Spy
- Shared Call Appearance (SCA)
PBX SETTINGS
- PBX Settings/General Settings
- PBX Settings/RTP Settings
  - RTP Settings
  - Payload
- PBX Settings/Voice Prompt Customization
- PBX Settings/ Call Failure Tone Settings
  - SIP Trunk Prompt Tone
  - General Call Prompt Tone
- PBX Settings/Jitter Buffer
- PBX Settings/Recordings Storage
- PBX Settings/NAS
SIP SETTINGS
- SIP Settings/General
- SIP Settings/MISC
- SIP Settings/Session Timer
- SIP Settings/TCP and TLS
- SIP Settings/NAT
- SIP Settings/TOS
- Transparent Call-Info header
IAX SETTINGS
- IAX Settings/General
- IAX Settings/Registration
- IAX Settings/Security
INTERFACE SETTINGS
API Configuration
- API Configuration Parameters
- Upload Voice Prompt via API
CTI SERVER
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)
CRM INTEGRATION
- SugarCRM
- vTigerCRM
- ZohoCRM
- Salesforce CRM
- ACT! CRM
PMS INTEGRATION
- HMobile PMS Connector
- HSC PMS
- Mitel PMS
- PMS API
- Connecting to PMS
- PMS Features
WAKEUP SERVICE
- WakeUp Service using Admin Login
- WakeUp Service from User Portal
- WakeUp Service using Feature Code
ANNOUNCEMENTS CENTER
- Announcements Center Settings
- Group Settings
STATUS AND REPORTING
- PBX Status
- System Status
- System Events
- CDR
USER PORTAL
- Basic Information
- Personal Data
- Value-added Features
MAINTENANCE
- User Management
- Operation Log
- Upgrading
- Backup
- System Cleanup/Reset
- System Recovery
- Syslog
- Network Troubleshooting
- Signaling Troubleshooting
  - Analog Record Trace
- Service Check
- Network Status
EXPERIENCING THE UCM6200 SERIES IP PBX

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UCM6200 Series User Manual

Version 1.0.19.27

Figure 164: Static Agents limit

The following table lists the maximum number of static agents for each UCM model:

Table 80: Static Agent Limitation

UCM Model

Max Static Agents in Call Queue

UCM6202

UCM6204

UCM6208

UCM6510

150

Click on "Dynamic Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension

Postfix. Once configured, users could log in the call queue as dynamic agent.