Data sheet

ManualsBrandsGrandstream ManualsOffice ElectronicsGrandstream UCM6204 Innovative IP PBX with 4 FXO and 2 FXS Ports

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Table Of Contents

DOCUMENT PURPOSE
CHANGE LOG
- Firmware Version 1.0.19.27
- Firmware Version 1.0.19.21
- Firmware Version 1.0.18.13
- Firmware Version 1.0.18.12
- Firmware Version 1.0.18.9
- Firmware Version 1.0.17.16
- Firmware Version 1.0.16.20
- Firmware Version 1.0.16.18
- Firmware Version 1.0.15.16
- Firmware Version 1.0.14.24
- Firmware Version 1.0.14.23
- Firmware Version 1.0.14.21
- Firmware Version 1.0.13.14
- Firmware Version 1.0.12.19
- Firmware Version 1.0.11.27
- Firmware Version 1.0.0.7
WELCOME
PRODUCT OVERVIEW
- Technical Specifications
INSTALLATION
- Equipment Packaging
- Connect Your UCM6200
- Safety Compliances
- Warranty
GETTING STARTED
- Use the LCD Menu
- Use the LED Indicators
- Use the Web GUI
- Make Your First Call
SYSTEM SETTINGS
- HTTP Server
- Network Settings
- OpenVPN®
- DDNS Settings
- Security Settings
- LDAP Server
- Time settings
- Email Settings
PROVISIONING
- Overview
- Configuration Architecture for End Point Device
- Auto Provisioning Settings
- Discovery
- Uploading Devices List
- Managing discovered devices:
- Global configuration
  - Global policy
  - Global Templates
- Model configuration
  - Model templates
  - Model Update
- Device Configuration
  - Create New Device
  - Manage Devices
- Sample Application
EXTENSIONS
- Create New User
- Batch Add Extensions
  - Batch Add SIP Extensions
  - Batch Add IAX Extensions
- Batch Extension Resetting Functionality
- Search and Edit Extension
- Export Extensions
- Import Extensions
- Extension Details
- E-mail Notification
- Multiple Registrations per Extension
- SMS Message Support
EXTENSION GROUPS
- Configure Extension Groups
- Using Extension Groups
ANALOG TRUNKS
- Analog Trunk Configuration
- PSTN Detection
VOIP TRUNKS
- VoIP Trunk Configuration
- Trunk Groups
- Direct Outward Dialing (DOD)
SLA STATION
- Create/Edit SLA Station
- Sample Configuration
CALL ROUTES
- Outbound Routes
- Inbound Routes
CONFERENCE
- Conference Room Configurations
- Conference Call Operations
- Conference Schedule
  - Cleaner Options
  - Show/Hide Conference Schedule Table
- Conference Recordings
VIDEO CONFERENCE
- Basic Settings
- Video Conference Room Configurations
- Conference Schedule
- Wave WebRTC Video Calling & Conferencing
IVR
- Configure IVR
- Black/White List in IVR
- Create Custom Prompt
LANGUAGE SETTINGS FOR VOICE PROMPT
- Download and Install Voice Prompt Package
- Customize Specific Prompt
- User Name Prompt Customization
  - Upload User Name Prompt File from Web GUI
  - Record User Name via Voicemail Menu
VOICEMAIL
- Configure Voicemail
- Access Voicemail
- Leaving Voicemail
- Extension Voicemail Count
- Voicemail Email Settings
- Configure Voicemail Group
RING GROUP
- Configure Ring Group
- Remote Extension in Ring Group
PAGING AND INTERCOM GROUP
- Configure Paging/Intercom Group
- Configure a Scheduled Paging/Intercom
CALL QUEUE
- Configure Call Queue
- Call Center Settings and Enhancements
- Queue Statistics
- Switchboard
PICKUP GROUPS
- Configure Pickup Groups
- Configure Pickup Feature Code
MUSIC ON HOLD
FAX SERVER
- Configure Fax/T.38
- Receiving Fax
  - Sample Configuration to Receive Fax from PSTN Line
  - Sample Configuration for Fax-To-Email
- FAX Sending
BUSY CAMP-ON
PRESENCE
FOLLOW ME
SPEED DIAL
DISA
EMERGENCY
CALLBACK
BLF AND EVENT LIST
- BLF
- Event List
DIAL BY NAME
- Dial by Name Configuration
ACTIVE CALLS AND MONITOR
- Active Calls Status
- Hang Up Active Calls
- Call Monitor
CALL FEATURES
- Feature Codes
- Parking Lot
- Call Park
- Call Recording
- Enable Spy
- Shared Call Appearance (SCA)
PBX SETTINGS
- PBX Settings/General Settings
- PBX Settings/RTP Settings
  - RTP Settings
  - Payload
- PBX Settings/Voice Prompt Customization
- PBX Settings/ Call Failure Tone Settings
  - SIP Trunk Prompt Tone
  - General Call Prompt Tone
- PBX Settings/Jitter Buffer
- PBX Settings/Recordings Storage
- PBX Settings/NAS
SIP SETTINGS
- SIP Settings/General
- SIP Settings/MISC
- SIP Settings/Session Timer
- SIP Settings/TCP and TLS
- SIP Settings/NAT
- SIP Settings/TOS
- Transparent Call-Info header
IAX SETTINGS
- IAX Settings/General
- IAX Settings/Registration
- IAX Settings/Security
INTERFACE SETTINGS
API Configuration
- API Configuration Parameters
- Upload Voice Prompt via API
CTI SERVER
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)
CRM INTEGRATION
- SugarCRM
- vTigerCRM
- ZohoCRM
- Salesforce CRM
- ACT! CRM
PMS INTEGRATION
- HMobile PMS Connector
- HSC PMS
- Mitel PMS
- PMS API
- Connecting to PMS
- PMS Features
WAKEUP SERVICE
- WakeUp Service using Admin Login
- WakeUp Service from User Portal
- WakeUp Service using Feature Code
ANNOUNCEMENTS CENTER
- Announcements Center Settings
- Group Settings
STATUS AND REPORTING
- PBX Status
- System Status
- System Events
- CDR
USER PORTAL
- Basic Information
- Personal Data
- Value-added Features
MAINTENANCE
- User Management
- Operation Log
- Upgrading
- Backup
- System Cleanup/Reset
- System Recovery
- Syslog
- Network Troubleshooting
- Signaling Troubleshooting
  - Analog Record Trace
- Service Check
- Network Status
EXPERIENCING THE UCM6200 SERIES IP PBX

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UCM6200 Series User Manual

Version 1.0.19.27

Figure 166: Call Queue Statistics

Select the time interval along with the queue(s) and agent(s) to get detailed statistics.

User can download statistics on CSV format by clicking on the download button , also the statistics

can be cleared using “Clear Statistics” button .

The statistics can be automatically sent to a specific email address on a preconfigured Period, this can be done

by clicking on “Automatic Download Settings” button , and user will be directed to

below page where he can configure the download period (Day/Week/Month) and the Email where the statistics

will be sent (Email settings should be configured correctly):