Data sheet

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UCM6200 Series User Manual
Version 1.0.19.27
Select which status to set from the presence status selection drop list, six options are available and below is a
brief description of these states:
Table 84: SIP Presence Status
Available
The contact is online and can participate in conversations/phone calls.
Away
The contact is currently away (ex: for lunch break).
Chat
The contact has limited conversation flexibility and can only be reached
via chat.
Do Not Disturb
The Contact is on DND (Do Not Disturb) mode.
Custom Presence Status
Please enter the presence status for this mode on the Web GUI. Up to 64
characters.
Unavailable
The contact is unreachable for the moment, please try to contact later.
Another option to set the presence status and which is more practical is using the feature code from the user’s
phone, one the user dials the feature code (default is *48), a prompt will be played to select which status they
want to put themselves in, by pressing the corresponding key.
The feature code can be enabled and customized from the Web GUI→Call Features→Feature Codes.
Figure 187: SIP Presence Feature Code
When a user does change his/her SIP presence status by making a call using presence feature code, the UCM
will create a corresponding CDR entry showing the call as Action type = PRSENCE_STATUS.