Data sheet
Table Of Contents
- DOCUMENT PURPOSE
- CHANGE LOG
- Firmware Version 1.0.19.27
- Firmware Version 1.0.19.21
- Firmware Version 1.0.18.13
- Firmware Version 1.0.18.12
- Firmware Version 1.0.18.9
- Firmware Version 1.0.17.16
- Firmware Version 1.0.16.20
- Firmware Version 1.0.16.18
- Firmware Version 1.0.15.16
- Firmware Version 1.0.14.24
- Firmware Version 1.0.14.23
- Firmware Version 1.0.14.21
- Firmware Version 1.0.13.14
- Firmware Version 1.0.12.19
- Firmware Version 1.0.11.27
- Firmware Version 1.0.0.7
- WELCOME
- PRODUCT OVERVIEW
- INSTALLATION
- GETTING STARTED
- SYSTEM SETTINGS
- PROVISIONING
- EXTENSIONS
- EXTENSION GROUPS
- ANALOG TRUNKS
- VOIP TRUNKS
- SLA STATION
- CALL ROUTES
- CONFERENCE
- VIDEO CONFERENCE
- IVR
- LANGUAGE SETTINGS FOR VOICE PROMPT
- VOICEMAIL
- RING GROUP
- PAGING AND INTERCOM GROUP
- CALL QUEUE
- PICKUP GROUPS
- MUSIC ON HOLD
- FAX SERVER
- BUSY CAMP-ON
- PRESENCE
- FOLLOW ME
- SPEED DIAL
- DISA
- EMERGENCY
- CALLBACK
- BLF AND EVENT LIST
- DIAL BY NAME
- ACTIVE CALLS AND MONITOR
- CALL FEATURES
- PBX SETTINGS
- SIP SETTINGS
- IAX SETTINGS
- INTERFACE SETTINGS
- API Configuration
- CTI SERVER
- ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)
- CRM INTEGRATION
- PMS INTEGRATION
- WAKEUP SERVICE
- ANNOUNCEMENTS CENTER
- STATUS AND REPORTING
- USER PORTAL
- MAINTENANCE
- EXPERIENCING THE UCM6200 SERIES IP PBX
P a g e | 346
UCM6200 Series User Manual
Version 1.0.19.27
Contact Lookups
Select from the “Available” list of lookups and press to
select where the UCM can perform the lookups on the CRM tables,
Leads, Accounts, and Contacts.
Once settings on admin access are configured:
2. Click on and .
3. Logout from admin access.
4. Login to the UCM as user and navigate under “User Portal→Value-added Feature→CRM User Settings”.
Click on “Enable CRM” and enter the username/password associated with the CRM account then click on
and . The status will change from “Logged Out” to “Logged In”. User can start then using
SugarCRM features.
Figure 231: CRM User Settings