Data sheet

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UCM6200 Series User Manual
Version 1.0.19.27
IVR ......................................................................................................... 228
Configure IVR ................................................................................................................................... 228
Black/White List in IVR ..................................................................................................................... 231
Create Custom Prompt ..................................................................................................................... 233
LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 234
Download and Install Voice Prompt Package................................................................................... 234
Customize Specific Prompt .............................................................................................................. 236
User Name Prompt Customization ................................................................................................... 236
Upload User Name Prompt File from Web GUI ........................................................................ 236
Record User Name via Voicemail Menu ................................................................................... 237
VOICEMAIL ............................................................................................ 238
Configure Voicemail .......................................................................................................................... 238
Access Voicemail .............................................................................................................................. 240
Leaving Voicemail ............................................................................................................................. 241
Extension Voicemail Count ............................................................................................................... 242
Voicemail Email Settings .................................................................................................................. 242
Configure Voicemail Group............................................................................................................... 243
RING GROUP ......................................................................................... 245
Configure Ring Group ....................................................................................................................... 245
Remote Extension in Ring Group ..................................................................................................... 248
PAGING AND INTERCOM GROUP ....................................................... 252
Configure Paging/Intercom Group .................................................................................................... 252
Configure Multicast Paging ....................................................................................................... 252
Configure 2-way Intercom ......................................................................................................... 253
Configure 1-way Paging ............................................................................................................ 254
Configure Announcement Paging ............................................................................................. 255
Paging/Intercom Group Settings ............................................................................................... 256
Configure a Scheduled Paging/Intercom .......................................................................................... 257
CALL QUEUE ........................................................................................ 258
Configure Call Queue ....................................................................................................................... 258
Call Center Settings and Enhancements ......................................................................................... 263
Queue Statistics ............................................................................................................................... 265
Switchboard ...................................................................................................................................... 267
PICKUP GROUPS .................................................................................. 270