User Manual

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Grandstream Networks, Inc.

UCM6200 Series IP PBX

User Manual

Summary of content (364 pages)

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Grandstream Networks, Inc.
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COPYRIGHT ©2017 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.
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GNU GPL INFORMATION UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download UCM6200 Series User Manual Version 1.0.15.
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Table of Content DOCUMENT PURPOSE........................................................................... 22 CHANGE LOG ......................................................................................... 23 Firmware Version 1.0.15.16................................................................................................................ 23 Firmware Version 1.0.14.24................................................................................................................
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Make Your First Call ........................................................................................................................... 42 SYSTEM SETTINGS ................................................................................ 43 Network Settings ................................................................................................................................ 43 Basic Settings ...................................................................................................
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Global configuration ............................................................................................................................ 96 Global policy................................................................................................................................ 96 Global Templates ...................................................................................................................... 104 Model configuration ..........................................................
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CALL ROUTES ...................................................................................... 180 Outbound Routes ............................................................................................................................. 180 Configuring Outbound Routes .................................................................................................. 180 Outbound Blacklist .................................................................................................................
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Configure Ring Group ....................................................................................................................... 220 Remote Extension in Ring Group ..................................................................................................... 222 PAGING AND INTERCOM GROUP ....................................................... 225 Configure Paging/Intercom Group ....................................................................................................
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Dial by Name Configuration.............................................................................................................. 260 User Name Prompt Customization ................................................................................................... 263 Upload User Name Prompt File from Web GUI ........................................................................ 263 Record User Name via Voicemail Menu .................................................................................
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INTERFACE SETTINGS ......................................................................... 290 CTI SERVER .......................................................................................... 293 ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) ............ 294 CRM INTEGRATION .............................................................................. 295 SugarCRM ........................................................................................................................................
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Alert Events List ........................................................................................................................ 320 Alert Log .................................................................................................................................... 322 Alert Contact ............................................................................................................................. 323 CDR ..........................................................................
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Signaling Troubleshooting ................................................................................................................ 359 Analog Record Trace ................................................................................................................ 359 Service Check .................................................................................................................................. 361 Network Status ....................................................................
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Table of Tables Table 1: Technical Specifications ........................................................................................................................ 28 Table 2: UCM6200 Equipment Packaging .......................................................................................................... 31 Table 3: LCD Menu Options ................................................................................................................................
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Table 39: FXS Extension Configuration ParametersBasic Settings .............................................................. 134 Table 40: FXS Extension Configuration ParametersMedia ........................................................................... 135 Table 41: FXS Extension Configuration ParametersFeatures ....................................................................... 136 Table 42: FXS Extension Configuration ParametersSpecific Time .................................................
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Table 80: Callback Configuration Parameters................................................................................................... 256 Table 81: Event List Settings ............................................................................................................................. 257 Table 82: UCM6200 Feature Codes ................................................................................................................. 267 Table 83: Internal Options/General ....................
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Table 121: USB/SD Card Files Cleanup ........................................................................................................... 356 Table 122: Ethernet Capture ............................................................................................................................. 358 Table of Figures Figure 1: UCM6202 Front View........................................................................................................................... 31 Figure 2: UCM6202 Back View ....
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Figure 36: Add LDAP Phonebook ....................................................................................................................... 69 Figure 37: Edit LDAP Phonebook ....................................................................................................................... 69 Figure 38: Import Phonebook.............................................................................................................................. 69 Figure 39: Phonebook CSV File Format ...........
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Figure 77: Add P Value in Customize Device Settings ..................................................................................... 114 Figure 78: Modify Selected Devices - Same Model .......................................................................................... 115 Figure 79: Modify Selected Devices - Different Models .................................................................................... 116 Figure 80: Device List in Zero Config ..............................................
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Figure 118: CSV File Successful Upload .......................................................................................................... 188 Figure 119: Inbound Route feature: Prepend .................................................................................................... 191 Figure 120: Inbound Route - Multiple Mode...................................................................................................... 191 Figure 121: Inbound Route - Multiple Mode Feature Codes...........
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Figure 159: Configure Analog Trunk without Fax Detection ............................................................................. 243 Figure 160: Configure Extension for Fax Machine: FXS Extension ................................................................. 244 Figure 161: Configure Extension for Fax Machine: Analog Settings ................................................................ 244 Figure 162: Configure Inbound Rule for Fax................................................................
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Figure 200: Room Status .................................................................................................................................. 302 Figure 201: Add batch rooms ............................................................................................................................ 303 Figure 202: Create New Wake Up Service ....................................................................................................... 303 Figure 203: Wakeup Call executed ................
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Figure 241: User Management – New Users.................................................................................................... 337 Figure 242: General User.................................................................................................................................. 338 Figure 243: Create New Custom Privilege ........................................................................................................ 339 Figure 244: Multiple User Operation Error Prompt ...........
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DOCUMENT PURPOSE This document describes UCM6200 series specifications, features and will help you to configure your system via Web GUI menu to fully manipulate the supported features. The intended audiences of this document are device administrators. To learn more about UCM6200 series features, please http://www.grandstream.com/support to download available how-to guides.
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CHANGE LOG This section documents significant changes from previous versions of the UCM6200 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.15.16 • Added support to announce name in Dial By Name feature. [DIAL BY NAME] • Increased maximum number of call queue static agents. [Static Agents limitation] • Added Queue Log Cleaner.
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Firmware Version 1.0.14.23 • Restored ability to view voicemail count in the Extension/Trunk overview. [Extension Voicemail Count] • Restored the ability to set custom numbers for call forwarding settings. [Call Forward Unconditional] [Call Forward No Answer] [Call Forward Busy] • Restored previous format for entering multiple dial plans (one pattern per line) for inbound/outbound rules. [Pattern] [Pattern] • Restored Zero Config’s sorting by column and introduced a search bar.
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[PROVISIONING] • Improved seamless transfer privilege control. [Seamless transfer privilege control] • Added RTP Keep-alive support. [RTP Keep-alive] • Added Email Send Log. [Email Send Log] • Added support for Mitel simulation/protocol interfaces for PMS module. [PMS] • Added support for up to 10 failover trunks. [Use Failover Trunk] Firmware Version 1.0.12.19 • Added support for binding a mobile phone number to extension. [Mobile Phone Number] • Added support OPUS codec.
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• Added support for music on hold playback from webGUI. [MUSIC ON HOLD] • Added support to enable delete recording files for user privilege. [Consumer] • Added support disk Inode usage in "Storage Usage" page. [Storage Usage] • Added support foe Ring Group/Call Queue/IVR Display Option for Caller ID. [Replace Display Name | Replace Caller ID | Replace Caller ID] • Added support for compatibility between backup package from UCM61xx and UCM62xx.
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WELCOME Thank you for purchasing Grandstream UCM6200 series IP PBX appliance. The UCM6200 series IP PBX appliance is designed to bring enterprise-grade voice, video, data, and mobility features to small-to-medium businesses (SMBs) in an easy-to-manage fashion.
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PRODUCT OVERVIEW Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for UCM6200 series. Table 1: Technical Specifications Interfaces Analog Telephone FXS • 2 ports (both with lifeline capability in case of power outage) Ports • Supports 2 REN per each FXS port.
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Network Protocols Disconnect Methods TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS, LADP Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone Security Media SRTP, TLS, HTTPS, SSH Physical Universal Power Supply Dimensions Environmental Mounting Weight • Output: 12VDC, 1.5A • Input: 100-240VAC, 50-60Hz • UCM6202/6204: 226mm (L) x 155mm (W) x 34.
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SIP Devices Conference Rooms • UCM6202/6204 up to 500 registered SIP endpoints. • UCM6208 up to 800 registered SIP endpoints.
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INSTALLATION Before deploying and configuring the UCM6200 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6200 series.
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Figure 2: UCM6202 Back View To set up the UCM6202, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6202. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6202. Insert the main plug of the power adapter into a surge-protected power outlet. 4. Wait for the UCM6202 to boot up.
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Figure 4: UCM6204 Back View To set up the UCM6204, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6204. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6204. Insert the main plug of the power adapter into a surge-protected power outlet. 4. Wait for the UCM6204 to boot up.
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8 x FXO Port USB Port SD Card Slot LED Indicators Navigation Keys LCD 2 x FXS Port Figure 5: UCM6208 Front View LAN Port DC 12 V Reset Wan Port Port Wan Ground Figure 6: UCM6208 Back View Safety Compliances The UCM6200 series IP PBX complies with FCC/CE and various safety standards. The UCM6200 power adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6200 package only.
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GETTING STARTED The UCM6200 series provides LCD interface, LED indication and Web GUI configuration interface. • The LCD displays hardware, software and network information. Users could also navigate in the LCD menu for device information and basic network configuration. • The LED indication at the front of the device provides interface connection and activity status. • The Web GUI gives users access to all the configurations and options for UCM6200 series setup.
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Table 3: LCD Menu Options View Events Device Info Network Info Network Menu • Critical Events • Other Events • Hardware: Hardware version number • Software: Software version number • P/N: Part number • WAN MAC: WAN side MAC address • LAN MAC: LAN side MAC address • Uptime: System up time • WAN Mode: DHCP, Static IP, or PPPoE • WAN IP: IP address • WAN Subnet Mask • LAN IP: IP address • LAN Subnet Mask • WAN Mode: Select WAN mode as DHCP, Static IP or PPPoE • Static Route Re
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Web Info SSH Switch • Protocol: Web access protocol. HTTP or HTTPS. By default, it's HTTPS • Port: Web access port number. By default, it's 8089 • Enable SSH: Enable SSH access. • Disable SSH: Disable SSH access. By default, the SSH access is disabled. Use the LED Indicators The UCM6200 has LED indicators in the front to display connection status. The following table shows the status definitions.
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Use the Web GUI Access Web GUI The UCM6200 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE, Mozilla Firefox, Google Chrome. Figure 7: UCM6202 Web GUI Login Page To access the Web GUI: 1. Connect the computer to the same network as the UCM6200. 2. Ensure the device is properly powered up and shows its IP address on the LCD. 3.
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For example, if the LCD shows 192.168.40.167, please enter the following in your web browser: https://192.168.40.167:8089 4. Enter default administrator username “admin” and password. Note: Units manufactured starting January 2017 have a unique random password printed on the sticker located on the back of the unit. It is highly recommended to change the default password after login for the first time. Older units have default password “admin”.
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Setup Wizard When the user logs in the UCM6200 Web GUI for the first time, a setup wizard will guide the user to set up basic configuration. Configurations in setup wizard includes: Time zone, Change password, Network settings, Extensions, Trunk and routes. Figure 9: UCM6200 Setup Wizard Users can disable the Extension Range during configuration on the Extensions. During the wizard, the user can quit the setup wizard at any time to start over with manual configuration.
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• Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. • CDR: View call statistics and download CDR and call recordings. • Value-added Features: Zero Config, enable CTI server, CRM, PMS WebRTC. Web GUI Languages Currently the UCM6200 series Web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German etc.
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Make Your First Call Power up the UCM6200 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6200 Web GUI, go to Extension/TrunkExtensions. 2. Click on to create a new extension. You will need User ID, Password and Voicemail Password information to register and use the extension later. 3. Register the extension on your phone with the SIP User ID, SIP server and SIP Password information.
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SYSTEM SETTINGS This section explains configurations for system-wide parameters on the UCM6200. System settings are under “System Settings” tab on UCM6200 Web GUI. System settings include User Management, Network Settings, Firewall/Security Settings, Change Password, LDAP server, HTTP server, Email settings, Time Settings, NTP Server, Recordings Storage and Login Timeout settings.
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IPv4 Address Preferred DNS Enter the preferred DNS server address. If Preferred DNS is used, UCM will try to use it Server as Primary DNS server. WAN (when "Method" is set to "Route") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. Subnet Mask Enter the subnet mask address for static IP settings. The default setting is 255.255.0.0.
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DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Layer 2 QoS 802.1Q/VLAN Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 0. Tag Layer 2 QoS 802.1p Priority Assign the priority value of the layer 2 QoS packets for LAN port. The default value is 0.
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LAN (when Method is set to "Route") Select Disable, Auto or DHCPv6. DHCP Server Disable: the DHCPv6 server is disabled. Auto: Stateless address auto configuration using NDP protocol. DHCPv6: Stateful address auto configuration using DHCPv6 protocol. DHCP Prefix DHCP prefixlen Enter DHCP prefix. (Default is 2001:db8:2:2::) Enter the Prefix length for static settings. Default is 64 DNS Server 1 Enter the DNS server 1 address for static settings.
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Figure 11: UCM6202 Network Interface Method: Route • Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as room for PC connection. Figure 12: UCM6202 Network Interface Method: Switch UCM6200 Series User Manual Version 1.0.15.
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• Method: Dual Both WAN port and LAN port are used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. Figure 13: UCM6202 Network Interface Method: Dual DHCP Client List This feature can bind MAC to IP addresses on the LAN port when UCM6200 is set to Route mode.
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Figure 15: Add MAC Address Bind User needs to set the device MAC address and the IP that will be bound to it (the IP address needs to be within the UCM6200 DHCP range). To bind a batch of listed MAC addresses, user needs to check first the MAC addresses to bind and click on . A confirmation popup will be shown, click to bind the addresses. Figure 16: Batch Add MAC Address Bind After Clicking “OK” to confirm the binding, the “Bind Status” will change from “Unbind” to “Binding”. 802.1X IEEE 802.
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Figure 17: UCM6200 Using 802.1X as Client Figure 18: UCM6200 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6200. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server. If “EAP-TLS” or “EAP-PEAPv0/MSCHAPv2” is used as the 802.1X mode, users will also need to upload 802.1X CA Certificate and 802.1X Client Certificate, which should be also generated from the RADIUS server.
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Table 7: UCM6200 Network Settings802.1X Select 802.1X mode. The default setting is "Disable". The supported 802.1X mode are: 802.1X Mode • EAP-MD5 • EAP-TLS • EAP-PEAPv0/MSCHAPv2 Identity Enter 802.1X mode Identity information. MD5 Password Enter 802.1X mode MD5 password information. 802.1X Certificate Select 802.1X certificate from local PC and then upload. 802.1X Client Certificate Select 802.1X client certificate from local PC and then upload.
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Configure the IPv4 or IPv6 gateway address so that the UCM6200 can reach the Gateway destination via this gateway. Gateway address is optional. Example: 192.168.40.5 or 2001:740:D::1 Specify the network interface on the UCM6200 to reach the destination using the Interface static route. LAN interface is eth0; WAN interface is eth1. Static routes configuration can be reset from LCD menuNetwork Menu. The following diagram shows a sample application of static route usage on UCM6204.
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In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6204. Therefore, we need configure a static route on the UCM6204 so that the phones in isolated networks can make calls between each other. Figure 20: UCM6204 Static Route Configuration Port Forwarding The UCM network interface supports router function which provides users the ability to do port forwarding.
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Specify the LAN port number or a range of LAN ports. Note: LAN Port When it is set to a range, WAN port and LAN port must be configured with the same range, such as WAN port: 1000-1005 and LAN port: 1000-1005, and access from WAN port will be forwarded to the LAN port with the same port number, for example, WAN port 1000 will be port forwarding to LAN port 1000. Protocol Type Select protocol type "UDP Only", "TCP Only" or "TCP/UDP" for the forwarding in the selected port.
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Figure 22: UCM6200 Port Forwarding Configuration This will allow users to access the GXP2160 Web GUI from public side, by typing in public IP address (example: 1.1.1.1:8088). Figure 23: GXP2160 Web Access using UCM6202 port forwarding OpenVPN Open VPN settings allow the users to configure UCM6200 to use VPN features, the following table gives details about the various options in order to configure the UCM as OpenVPN Client. UCM6200 Series User Manual Version 1.0.15.
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Table 10: UCM6200 System SettingsNetwork SettingsOpen VPN Enable Enable / Disable the open VPN feature. Server Address Configures the hostname/IP and port of the server. For example: 192.168.1.2:22 Server Protocol Specify the protocol user, user should use the same settings as used on the server Use the same setting as used on the server. Device Mode Dev TUN: Create a routed IP tunnel. Dev TAP: Create an Ethernet tunnel. User Compress tunnel packets using the LZO algorithm on the VPN link.
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DDNS Settings DDNS setting allows user to access UCM6200 via domain name instead of IP address. The UCM supports DDNS service from the following DDNS provider: • dydns.org • noip.com • freedns.afraid.org • zoneedit.com • oray.net Here is an example of using noip.com for DDNS. 1. Register domain in DDNS service provider. Please note the UCM6200 needs to have public IP access. Figure 25: Register Domain Name on noip.com 2.
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Figure 26: UCM6200 DDNS Setting 3. Now you can use domain name instead of IP address to connect to the UCM6200 Web GUI. Figure 27: Using Domain Name to Connect to UCM6200 UCM6200 Series User Manual Version 1.0.15.
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Security Settings The UCM6200 provides users firewall security configurations to prevent certain malicious attack to the UCM6200 system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose. The UCM6200 also provides Fail2ban feature for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. To configure firewall settings in the UCM6200, go to Web GUISystem SettingsSecurity Settings page.
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Table 12: Typical Firewall Settings Ping Defense Enable If enabled, ICMP response will not be allowed for Ping request. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN (UCM6200) interface. Allows the UCM6200 to handle excessive amounts of SYN packets from one source and keep the web portal accessible. There are two options available and only one of these options may be enabled at one time. • UCM6200.
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Figure 28: Create New Firewall Rule Table 13: Firewall Rule Settings Rule Name Specify the Firewall rule name to identify the firewall rule. Select the action for the Firewall to perform. Action • ACCEPT • REJECT • DROP Select the traffic type. • Type IN If selected, users will need specify the network interface "LAN" or "WAN" (for UCM6200) for the incoming traffic. • OUT Select the service type.
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Save the change and click on "Apply" button. Then submit the configuration by clicking on "Apply Changes" on the upper right of the web page. The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination and operation. More operations below: • Click on to edit the rule. • Click on to delete the rule. Dynamic Defense Dynamic defense is supported on the UCM6200 series.
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• Since IP range 192.168.5.100-192.168.5.200 is in whitelist, if a host initiates more than 20 TCP connections to the UCM6200 within 1 minute, it will not be added into UCM6200 blacklist. It can still establish TCP connection with the UCM6200. Figure 29: Configure Dynamic Defense Fail2ban Fail2Ban feature on the UCM6200 provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE.
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Figure 30: Fail2ban Settings Table 15: Fail2Ban Settings Global Settings Enable Fail2Ban. The default setting is disabled. Please make sure both "Enable Enable Fail2Ban Fail2Ban" and "Asterisk Service" are turned on to use Fail2Ban for SIP authentication on the UCM6200. Banned Duration Configure the duration (in seconds) for the detected host to be banned. The default setting is 600. If set to 0, the host will be always banned. UCM6200 Series User Manual Version 1.0.15.
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Max Retry Duration MaxRetry Within this duration (in seconds), if a host exceeds the max times of retry as defined in "MaxRetry", the host will be banned. The default setting is 600. Configure the number of authentication failures during "Max Retry Duration" before the host is banned. The default setting is 5. Configure IP address, CIDR mask or DNS host in the whitelist. Fail2Ban will not Fail2Ban Whitelist ban the host with matching address in this list. Up to 5 addresses can be added into the list.
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LDAP Server The UCM6200 has an embedded LDAP server for users to manage corporate phonebook in a centralized manner. • By default, the LDAP server has generated the first phonebook with PBX DN "ou=pbx,dc=pbx,dc=com" based on the UCM6200 user extensions already. • Users could add new phonebook with a different Phonebook DN for other external contacts. For example, "ou=people,dc=pbx,dc=com". • All the phonebooks in the UCM6200 LDAP server have the same Base DN "dc=pbx,dc=com".
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Figure 32: LDAP Server Configurations The UCM6200 LDAP server supports anonymous access (read-only) by default. Therefore, the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.
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Figure 34: Default LDAP Phonebook Attributes LDAP Phonebook Users could use the default phonebook, edit the default phonebook, add new phonebook, import phonebook on the LDAP server as well as export phonebook from the LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com" displayed on the LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts information will need to be modified via Web GUIExtension/TrunkExtensions first.
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Figure 36: Add LDAP Phonebook Configure the "Phonebook Prefix" first. The "Phonebook DN" will be automatically filled in. For example, if configuring "Phonebook Prefix" as "people", the "Phonebook DN" will be filled with "ou=people,dc=pbx,dc=com". Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook.
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The file to be imported must be a CSV file with UTF-8 encoding. Users can open the CSV file with Notepad and save it with UTF-8 encoding. Here is how a sample file looks like. Please note “Account Number” and “Phonebook DN” fields are required. Users could export a phonebook file from the UCM6200 LDAP phonebook section first and use it as a sample to start with.
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• Export phonebook to your computer from UCM6200 LDAP server Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV file for the users to add more contacts in it and import to the UCM6200 again. Figure 41: Export Selected LDAP Phonebook LDAP Client Configurations The configuration on LDAP client is similar when you use other LDAP servers.
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Figure 42: LDAP Client Configurations To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6200 Base DN: dc=pbx,dc=com User Name: Please leave this field empty Password: Please leave this field empty LDAP Name Attribute: CallerIDName Email Department FirstName LastName LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax LDAP Number Filter: (AccountNumber=%) LDAP Name Filter: (CallerIDName=%) LDAP D
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Figure 43: GXP2170 LDAP Phonebook Configuration UCM6200 Series User Manual Version 1.0.15.
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HTTP Server The UCM6200 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under Web GUISystem SettingsHTTP Server. Table 16: HTTP Server Settings Enable or disable redirect from port 80.
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Table 17: Time Auto Updating Specify the URL or IP address of the NTP server for the UCM6200 to Remote NTP Server synchronize the date and time. The default NTP server is ntp.ipvideotalk.com. If set to "Yes", the UCM6200 can get provisioned for Time Zone from Enable DHCP Option 2 DHCP Option 2 in the local server automatically. The default setting is "Yes".
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Set Time Manually To manually set the time on the UCM6200, go to Web GUISystem SettingsTime SettingsSet Time Manually. The format is YYYY-MM-DD HH:MI:SS. Figure 44: Set Time Manually ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: Manually setup time will take effect immediately after saving and applying change in the Web GUI.
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Figure 45: Create New Office Time Table 18: Create New Office Time Start Time Configure the start time for office hour. End Time Configure the end time for office hour Week Select the work days in one week. Show Advanced Options Check this option to show advanced options. Once selected, please specify "Month" and "Day" below. Month Select the months for office time. Day Select the work days in one month. Select "Start Time", "End Time" and the day for the "Week" for the office time.
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Figure 46: SettingsTime SettingsOffice Time • Click on to edit the office time. • Click on to delete the office time. • Click on "Delete Selected Office Times" to delete multiple selected office times at once. Holiday On the UCM6200, the system administrator can define "holiday", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure holiday, go to Web GUISystem SettingsTime SettingsHoliday.
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Table 19: Create New Holiday Name Specify the holiday name to identify this holiday. Holiday Memo Create a note for the holiday. Month Select the month for the holiday. Day Select the day for the holiday. Show Advanced Options Week Check this option to show advanced options. If selected, please specify the days as holiday in one week below. Select the days as holiday in one week. Enter holiday "Name" and "Holiday Memo" for the new holiday. Then select "Month" and "Day".
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Email Email settings The Email application on the UCM6200 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail (Voicemail-To-Email) etc. The configuration parameters can be accessed via Web GUISystem SettingsEmail SettingsEmail Settings. Table 20: Email Settings TLS Enable Enable or disable TLS during transferring/submitting your Email to another SMTP server. The default setting is "Yes". Select Email type. • MTA: Mail Transfer Agent.
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Figure 49: UCM6200 Email Settings Once the configuration is finished, click on "Test". In the prompt, fill in a valid Email address to send a test Email to verify the Email settings on the UCM6200. Email Templates The Email templates on the UCM6200 can be used for email notification the configuration parameters can be accessed via Web GUISettingsEmail SettingsEmail Templates. UCM6200 Series User Manual Version 1.0.15.
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Figure 50: Email Templates To configure the email template, click the button under Options column, and edit the template as desired. Figure 51: Conference Schedule Template UCM6200 Series User Manual Version 1.0.15.
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- Users have the ability to preview mail sample by clicking on - Click on - Finally, users can click on . in order to restore the default email template. to upload a custom picture to the email template to display their own logo in the sent mails for example Email Send Log Under UCM Web GUISystem SettingsEmail SettingsEmail Send Log, users could search, filter and check whether the Email is sent out successfully or not.
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Receivers Enter the email recipient, while searching for multiple recipients, please separate then with comma and no spaces.
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Figure 54: SettingsRecordings Storage • If “Enable Auto Change” is selected, the recording files will be automatically saved in the available USB Disk or SD card plugged into the UCM6200. If both USB Disk and SD card are plugged in, the recording files will be always saved in the USB Disk. • If “Local” is selected, the recordings will be stored in UCM6200 internal storage. • If “USB Disk” or “SD Card” is selected, the recordings will be stored in the corresponding plugged in external storage device.
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Figure 56: Recording Storage Category On the UCM6200, recording files are generated and exist in 3 categories: normal call recording files, conference recording files, and call queue recording files. Therefore, users have the following options when select the categories to copy the files to the external device: - Recording Files: Copy the normal recording files to the external device. - Conference: Copy the conference recording files to the external device.
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Figure 57: Google Service SettingsOAuth2.0 Authentication If you already have OAuth2.0 project set up on Google Developers web page, please use your existing login credential for “OAuth2.0 Client ID” and “OAuth2.0 Client Secret” in the above figure for the UCM6200 to access Google Service. If you do not have OAuth2.0 project set up yet, please following the steps below to create new project and obtain credentials: 1. Go to Google Developers page https://console.developers.google.
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Figure 59: Google ServiceCreate New Credential 4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. Figure 60: Google ServiceOAuth2.0 Login 6. Now UCM6200 is connected with Google Service. You can also configure the Status update, which refresh automatically your Google Calendar with the configured time (m). Note: Zero means disable.
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PROVISIONING Overview Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM6200 provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it within LAN area.
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Figure 61: Zero Config Configuration Architecture for End Point Device The configuration options in model layer and device layer have all the option in global layers already, i.e., the options in global layer is a subset of the options in model layer and device layer. If an option is set in all three layers with different values, the highest layer value will override the value in lower layer.
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Figure 62: UCM6200 Zero Config • SIP SUBSCRIBE When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6200 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6200 and take the new configuration. • DHCP OPTION 66 Route mode need to be set to use this feature.
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Figure 63: Auto Provision Settings Table 22: Auto Provision Settings Enable Zero Config Enable or disable the zero config feature on the PBX. The default setting is enabled. By default, this is disabled. If disabled, when SIP device boots up, the UCM6200 will not send the SIP device the URL to download the config file and therefore the SIP device will not be automatically provisioned by the Enable Automatic Configuration Assignment UCM6200.
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Click on the link "Zero Config Extension Segment" to specify the extension Zero Config Extension Segment range to be assigned if "Automatically Assign Extension" is enabled. The default range is 5000-6299. Zero Config Extension Segment range can be defined in Web GUIPBX SettingsGeneral SettingsGeneral pageExtension Preference section: "Auto Provision Extensions". If enabled, the extension list will be sent out to the device after receiving Enable Pick Extension the device's request.
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Click on "Auto Discover" under Web GUIValue-added FeaturesZero ConfigZero Config, fill in the "Scan Method" and "Scan IP". The IP address segment will be automatically filled in based on the network mask detected on the UCM6200. If users need scan the entire network segment, enter 255 (for example, 192.168.40.255) instead of a specific IP address. Then click on "Save" to start discovering the devices within the same network.
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Uploading Devices List Besides the built-in discovery method on the UCM, users could prepare a list of devices on .CSV file and upload it by clicking on the button , after which a success message prompt should be displayed. Users need to make sure that the CSV file respects the format as shown on the following figure and that the entered information is correct (valid IP address, valid MAC address, device model ..
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From the main menu of zero config, users can perform the following operations: • Click on • Click on • Click on • Click on • Click on in order to access to the discovery menu as shown on [Discovery] section. to add a new device to zero config database using its MAC address. to delete selected devices from the zero config database. to modify selected devices.
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Select the checkbox on the left of the parameter you would like to configure to active the dropdown list for this parameter. Figure 68: Global Policy Categories The following tables list the Global Policy configuration parameters for the SIP end device. Table 23: Global Policy ParametersLocalization Language settings Language Select the LCD display language on the SIP end device. Date and Time Date Format Time Format NTP Server Time Zone Configure the date display format on the SIP end device’s LCD.
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Table 24: Global Policy ParametersPhone Settings Default Call Settings Dial Plan Configure the default dial plan rule. For syntax and examples, please refer to user manual of the SIP devices to be provisioned for more details. When enabled, “Do Not Disturb”, “Call Forward” and other call features can be Enable Call Features used via the local feature code on the phone. Otherwise, the ITSP feature code will be used.
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f1=val, f2=val[, c=on1/ off1[- on2/ off2[- on3/ off3]]]; • Frequencies are in Hz and cadence on and off are in 10ms). • “on” is the period (in ms) of ringing while “off” is the period of silence. Up to three cadences are supported. • Please refer to user manual of the SIP devices to be provisioned for more details Select “Default Mode” or “Toggle Headset/Speaker” for the Headset key. HEADSET Key Mode Please refer to user manual of the SIP devices to be provisioned for more details.
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Specify the "name" attributes of each record which are returned in the LDAP Name Attribute search result. Example: • gn • cn sn description Specify the "number" attributes of each record which are returned in the LDAP Number Attribute search result. Example: • telephoneNumber • telephoneNumber Mobile Configure the entry information to be shown on phone's LCD. Up to 3 fields Display Name can be displayed.
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original file name will be used as the directory name and the file will be renamed as phonebook.xml under that directory. Phonebook Download Configure the phonebook download interval (in Minute). If set to 0, automatic Interval download will be disabled. Valid range is 5 to 720. Remove manually-edited If set to "Yes", when XML phonebook is downloaded, the entries added entries on download manually will be automatically removed.
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When URL is selected as firmware source, configure the firmware file prefix. If File Prefix configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone, if URL is selected as firmware source. When URL is selected as firmware source, configure the firmware file postfix. File Postfix If configured, only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone.
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Table 27: Global Policy ParametersNetwork Settings Basic Settings Configure how the SIP end device shall obtain the IP address. DHCP or PPPoE can be selected. • DHCP Once selected, users can specify the Host Name (option 12) of the SIP end IP Address device as DHCP client, and Vendor Class ID (option 60) used by the client and server to exchange vendor class ID information. • PPPoE Once selected, users need specify the Account ID, Password and Service Name for PPPoE.
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Check this option if the SIP end device shall use 480 x 272 resolution for the LCD screen wallpaper. • Screen Resolution 480 x 272 Source Configure the location where wallpapers are stored. • File If "URL" is selected as source, specify the URL of the wallpaper file. If "Local UCM Server" is selected as source, click to upload wallpaper file to the UCM6200. Check this option if the SIP end device supports 320 x 240 resolution for the LCD screen wallpaper.
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• Click on to edit the global template. The window for editing global template is shown in the following figure. In the “Options” field, after entering the option name key word, the options containing the key word will be listed. Users could then select the options to be modified and click on “Add Option” to add it into the global template. Figure 69: Edit Global Template The added options will show in the list. Users can then enter or select value for each option to be used in the global template.
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Model configuration Model templates Model layer configuration allows users to apply model-specific configurations to different devices. Users could create/edit/delete a model template by accessing Web GUI, page Value-added FeaturesZero ConfigModel Templates. If multiple model templates are created and enabled, when the user configures the device in Edit Device dialogAdvanced Settings, the user can select to use one of the model template for the device.
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The editing window for model template is shown in the following figure. In the “Options” field, enter the option name key word, the option that contains the key word will be listed. User could then select the option and click on “Add Option” to add it into the model template. Once added, the option will be shown in the list below. On the left side of each option, users can click on to remove this option from the model template.
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• Click on to delete the model template or click on “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. Model Update UCM6200 zero config feature supports provisioning all models of Grandstream SIP end devices. Templates for most of the Grandstream models are built in with the UCM6200 already.
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In case the UCM6200 is placed in the private network and Internet access is restricted, users will not be able to get packages by downloading and installing from the remote server. Model template package can be manually uploaded from local device through Web GUI. Please contact Grandstream customer support if the model package is needed for manual uploading.
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Figure 73: Create New Device Manage Devices The device manually created or discovered from Auto Discover will be listed in the Web GUIValue-added FeaturesZero ConfigZero Config page. Users can see the devices with their MAC address, IP address, vendor, model etc. Figure 74: Manage Devices • Click on to access the Web GUI of the phone. • Click on to edit the device configuration. A new dialog will be displayed for the users to configure “Basic” settings and “Advanced” settings.
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Figure 75: Edit Device A preview of the “Advanced” settings is shown in the above figure. There are five levels configurations as described in (1) (2) (3) (4) (5) below, with priority from the lowest to the highest. The configurations in all levels will take effect for the device. If there are same options existing in different level configurations with different value configured, the higher level configuration will override the lower level configuration.
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(3) Default Model Template Default Model Template will be applied to the devices of this model. Default model template can be configured in model template under Web GUIValue-added FeaturesZero ConfigModel Templates page. Please see default model template option in [Table 30: Create New Model Template]. (4) Model Templates Select a model template to be used for the device and click on to add. Multiple global templates can be selected and users can arrange the priority by adjusting orders via and .
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Figure 76: Edit Customize Device Settings Scroll down in the dialog to view and edit the device-specific options. If the users would like to add more options which are not in the pre-defined list, click on “Add New Field” to add a P value number and the value to the configuration. The following figure shows setting P value “P1362” to “en”, which means the display language on the LCD is set to English.
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Figure 77: Add P Value in Customize Device Settings • Select multiple devices that need to be modified and then click on to batch modify devices. If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. UCM6200 Series User Manual Version 1.0.15.
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Figure 78: Modify Selected Devices - Same Model If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. UCM6200 Series User Manual Version 1.0.15.
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Figure 79: Modify Selected Devices - Different Models ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: Performing batch operation will override all the existing device configuration on the page.
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Figure 80: Device List in Zero Config In this web page, users can also click on “Reset All Extensions” to reset the extensions of all the devices. Sample Application Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor. 3 of the 8 customer support members speak Spanish and the rest speak English. We could deploy the following configurations to provisioning the office phones for the customer support team. 1.
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Figure 81: Zero Config Sample - Global Policy 3. Go to Web GUIValue-added FeaturesZero ConfigModel Templates, create a new model template “English Support Template” for GXP2140. Add option “Language” and set it to “English”. Then select the option “Default Model Template” to make it the default model template. 4. Go to Web GUIValue-added FeaturesZero ConfigModel Templates, create another model template “Spanish Support Template” for GXP2140. Add option “Language” and set it to “Español”.
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5. After 9 devices are powered up and connected to the LAN network, use “Auto Discover” function or “Create New Device” function to add the devices to the device list on Web GUIValue-added FeaturesZero ConfigZero Config. 6. On Web GUIValue-added FeaturesZero ConfigZero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list. Click on to edit the device settings. 7.
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Figure 83: Zero Config Sample - Device Preview 2 Select “Spanish Support Template” in “Model Template”. The preview of the device settings is displayed on the right side and we can see the language is set to “Español” since Model Template has the higher priority for the option “Language”, which overrides the value configured in default model template. 9. For the GXV3275 used by the customer support supervisor, select an available extension for account 1 on “Basic” settings and click on “Save”.
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Figure 84: Zero Config Sample - Device Preview 3 10. Click on “Apply Changes” to apply saved changes. 11. On the Web GUIValue-added FeaturesZero ConfigZero Config page, click on to trigger the device to download config file from UCM6200. to send NOTIFY Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6200. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD.
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EXTENSIONS Create New User Create New SIP Extension To manually create new SIP user, go to Web GUIExtension/TrunkExtensions. Click on "Add" and a new dialog window will show for users to fill in the extension information. Figure 85: Create New Device Extension options are divided into four categories: • Basic Settings • Media • Features • Specific Time • Follow me UCM6200 Series User Manual Version 1.0.15.
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Select first which type of extension: SIP Extension, IAX Extension or FXS Extension. The configuration parameters are as follows. Table 31: SIP Extension Configuration ParametersBasic Settings General Extension The extension number associated with the user. Configure the CallerID Number that would be applied for outbound calls from this user. CallerID Number Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Assign permission level to the user.
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Disable This Extension If selected, this extension will be disabled on the UCM6200. Note: The disabled extension still exists on the PBX but can’t be used on the end device. User Settings First Name Last Name Email Address Configure the first name of the user. The first name can contain characters, letters, digits and _. Configure the last name of the user. The last name can contain characters, letters, digits and _. Fill in the Email address for the user. Voicemail will be sent to this Email address.
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If the phone has an assigned PSTN telephone number, this field should be set to TEL URI “User=Phone”. “User=Phone” parameter will be attached to the Request-Line and “TO” header in the SIP request to indicate the E.164 number. If set to “Enable”, “Tel” will be used instead of “SIP” in the SIP request. Alert-Info Enable T.38 UDPTL SRTP When present in an INVITE request, the alert-Info header field specifies and alternative ring tone to the UAS. Enable or disable T.38 UDPTL support.
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Enable and configure the Call Forward Unconditional target number. Available options for target number are: Call Forward Unconditional • “None”: Call forward deactivated. • “Extension”: Select an extension from dropdown list as CFU target. • “Custom Number”: Enter a customer number as target. For example: *97. • “Voicemail”: Select an extension from dropdown list. Incoming calls will be forwarded to voicemail of selected extension.
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• “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System SettingsTime SettingsOffice Time/Holiday page. Configure the Call Forward Busy target number. Available options for target number are: Call Forward Busy • “None”: Call forward deactivated.
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If DND is enabled, all calls to this extension will be rejected except the numbers listed DND Whitelist on this list. Note: The maximum number on the Whitelist is 10. If call forward is enabled, all calls to this extension will be forwarded except the calls FWD Whitelist coming from the specified numbers on this list. Note: The Maximum number on the whitelist is 10.
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Monitor privilege control Allowed to Add members from “Available Extensions” to “Selected Extensions” so that the call-barging selected extensions can spy on the used extension using feature code. Seamless transfer privilege control Allowed to seamless transfer Any extensions on the UCM can perform seamless transfer. When using Pickup Incall feature, only extensions available on the “Selected Extensions” list can perform seamless transfer to the edited extension.
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Custom Call-info for Auto Answer If enabled, when a call is sent to this extension from UCM, the SIP INVITE message will contain a Call-info header indicating auto answer. Table 34: SIP Extension Configuration ParametersSpecific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension. Create New IAX Extension The UCM6200 supports Inter-Asterisk eXchange (IAX) protocol.
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Disable This Extension If selected, this extension will be disabled on the UCM6200. Note: The disabled extension still exists on the PBX but can’t be used on the end device. User Settings First Name Last Name Email Address Configure the first name of the user. The first name can contain characters, letters, digits and _. Configure the last name of the user. The last name can contain characters, letters, digits and _. Fill in the Email address for the user. Voicemail will be sent to this Email address.
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Only the user in specific subnet can register this extension. Up to three subnet addresses can be specified. • A Specific IP Address Only the device on the specific IP address can register this extension. The default setting is "Allow All". Select audio and video codec for the extension. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G,726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.263, H.263p and VP8.
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Select time condition for Call Forward Busy. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: CFB Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time.
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Dial Trunk Password Enable LDAP Music On Hold Call Duration Limit Configure personal password when making outbound calls via trunk. If enabled, the extension will be added to LDAP Phonebook PBX lists. Configure the Music On Hold class to suggest to the bridged channel when putting them on hold. The maximum duration of call-blocking. Table 38: IAX Extension Configuration ParametersSpecific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension.
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Skip Voicemail Password Verification Disable This Extension When user dials voicemail code, the password verification IVR is skipped. If enabled, this would allow one-button voicemail access. By default, this option is disabled. If selected, this extension will be disabled on the UCM6200. Note: The disabled extension still exists on the PBX but can’t be used on the end device. User Settings First Name Last Name Email Address Configure the first name of the user.
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If enabled, a polarity reversal will be marked as received when an outgoing call is Enable Polarity answered by the remote party. For some countries, a polarity reversal is used for Reversal signaling the disconnection of a phone line and the call will be considered as Hangup on a polarity reversal. The default setting is "Yes". Specify "ON", "OFF" or a value (the power of 2) from 32 to 1024 as the number of taps of cancellation.
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Select time condition for Call Forward No Answer. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: CFN Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time.
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Hotline Enable Hotline Hotline Number If enabled, hotline dialing plan will be activated, a pre-configured number will be used according to the selected Hotline Type. Configure the Hotline Number Configure the Hotline Type: • Immediate Hotline: When the phone is off-hook, UCM6200 will immediately dial the preset number Hotline Type • Delay Hotline: When the phone is off-hook, if there is no dialing within 5 seconds, UCM6200 will dial the preset number.
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Table 42: FXS Extension Configuration ParametersSpecific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension. Batch Add Extensions Batch Add SIP Extensions To add multiple SIP extensions, BATCH add can be used to create standardized SIP extension accounts. However, unique extension user name can’t be set using BATCH add. Under Web GUIExtension/TrunkExtensions, click on "Add” and select extension type as SIP extension, and “add method” as Batch.
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Configure CallerID Number when adding Batch Extensions. • CallerID Number Use Extension as Number Users can choose to use the extension number as CallerID • Use as Number Users can choose to set a specific number instead of using the extension number. Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled).
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By default, the PBX will route the media steams from SIP endpoints through itself. If Can Direct Media enabled, the PBX will attempt to negotiate with the endpoints to route the media stream directly. It is not always possible for the PBX to negotiate endpoint-to-endpoint media routing. The default setting is "No". Select DTMF mode for the user to send DTMF. The default setting is "RFC2833". If DTMF Mode "Info" is selected, SIP INFO message will be used.
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• Local Subnet Only Only the user in specific subnet can register this extension. Up to three subnet addresses can be specified. • A Specific IP Address Only the device on the specific IP address can register this extension. Enable T.38 UDPTL Skip Trunk Auth Enable or disable T.38 UDPTL Support. If enable “All”, users do not need to enter password when making an outbound call. If enable “Follow Me”, the user can dial out via follow me without password. Select audio and video codec for the extension.
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Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in the global Ring Timeout ring timeout setting under Web GUIPBX SettingsVoice PromptCustom Prompt: General Preference. The valid range is between 5 seconds and 600 seconds.
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• Allow All Device in any network can register this extension. • Local Subnet Only Only the user in specific subnet can register this extension. Up to three subnet addresses can be specified. • A Specific IP Address Only the device on the specific IP address can register this extension. The default setting is "Allow All". Skip Trunk Auth If enable “All”, users do not need to enter password when making an outbound call. If enable “Follow Me”, the call can dial out via follow me without password.
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• Yellow: In Use Grey: Unavailable (the extension is not registered or disabled on the PBX) Edit single extension Click on • to start editing the extension parameters. Reboot the user Click on to send NOTIFY reboot event to the device which has an UCM6200 extension already registered. To successfully reboot the user, "Zero Config" needs to be enabled on the UCM6200 Web GUIValue-added FeaturesZero ConfigZero Config Settings. • Delete single extension Click on to delete the extension.
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Import Extensions The capability to import extensions to the UCM6200 provides users flexibility to batch add extensions with similar or different configuration quickly into the PBX system. 1. Export extension csv file from the UCM6200 by clicking on "Export Extensions" button. 2. Fill up the extension information you would like in the exported csv template. 3. Click on "Import Extensions" button. The following dialog will be prompted. Figure 88: Import Extensions 4.
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Table 45: SIP extensions Imported File Example Field Supported values Extension Digits Technology SIP/SIP(WebRTC) Enable Voicemail yes/no CallerID Number Digits SIP/IAX Password Alphanumeric characters Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) SRTP yes/no Fax Mode None/Fax Detection Strategy Allow All/Local Subnet Only/A Specific IP Address Local Subnet 1 IP address/Mask Local Subnet 2 IP address/Mask Local Sub
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Call Forward No Answer Digits Call Forward Unconditional Digits Support Hot-Desking Mode Yes/no Dial Trunk Password Digits Disable This Extension Yes/no CFU Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFN Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFB Time Condition All time/Office time/out of office time/holiday/out of holiday/out of off
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Custom Auto answer Yes/no Do Not Disturb Whitelist Empty/digits User Password Alphanumeric characters. First Name Alphanumeric without special characters. Last Name Alphanumeric without special characters.
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Codec Preference PCMU,PCMA,GSM,G.726,G.722,G.729,H.264,ILBC,AAL2G.726-32,ADPCM,G.723,H.263,H.
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Table 47: FXS Extensions Imported File Example Field Supported values Extension Digits Technology FXS Analog Station FXS1/FXS2 Enable Voicemail yes/no CallerID Number Digits Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) Auto Record yes/no Fax Mode None/Fax Detection Skip Trunk Auth Yes/no/bytime Permission Internal/Local/National/International Call Forward Busy Digits Call Forward No Answer Digits Call Forward Un
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CC Agent Policy If CC is disabled use: never If CC is set to normal use: generic If CC is set to trunk use: native CC Monitor Policy Generic/never CCBS Available Timer 3600/4800 CCNR Available Timer 3600/7200 CC Offer Timer 60/120 CC Max Agents Value from 1-999 CC Max Monitors Value from 1-999 Ring simultaneously Yes/no External Number Digits Time Condition for Ring Simultaneously All time/Office time/out of office time/holiday/out of holiday/out Time Condition for Skip Trunk Auth of of
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E-mail Notification Once the extensions are created with Email addresses, the PBX administrator can click on button “E-mail Notification” to send the account registration and configuration information to the user. Please make sure Email setting under Web GUISystem SettingsEmail Settings is properly configured and tested on the UCM6200 before using “E-mail Notification”. When click on “E-mail Notification” button, the following message will be prompted in the web page.
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Figure 92: Account Registration Information and QR Code Figure 93: LDAP Client Information and QR Code Multiple Registrations per Extension UCM6200 supports multiple registrations per extension so that users can use the same extension on devices in different locations. UCM6200 Series User Manual Version 1.0.15.
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Figure 94: Multiple Registrations per Extension This feature can be enabled by configuring option “Concurrent Registrations” under Web GUIExtension/TrunkEdit Extension. The default value is set to 1 for security purpose. Maximum is 10. Figure 95: Extension - Concurrent Registration UCM6200 Series User Manual Version 1.0.15.
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SMS Message Support The UCM6200 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6200 account is registered on the end device, the user can send and receive SMS message. Please refer to the end device documentation on how to send and receive SMS message. SMS Message support is a new feature added since firmware 1.0.10.x which is built with Asterisk 13.
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EXTENSION GROUPS The UCM6200 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6200. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.
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Using Extension Groups Here is an example where the extension group can be used. Go to Web GUIExtension/TrunkOutbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 98: Select Extension Group in Outbound Route UCM6200 Series User Manual Version 1.0.15.
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ANALOG TRUNKS Go to Web GUIExtension/TrunkAnalog Trunks to add and edit analog trunks. • Click on "Create New Analog Trunk" to add a new analog trunk. • Click on to edit the analog trunk. • Click on to delete the analog trunk. Analog Trunk Configuration The analog trunk options are listed in the table below. Table 48: Analog Trunk Configuration Parameters Select the channel for the analog trunk.
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When FXO port answers the call, FXS may send a Polarity Reversal. If this interval is Polarity on shorter than the value of “Polarity on Answer Delay”, the Polarity Reversal will be Answer Delay ignored. Otherwise, the FXO will Onhook to disconnect the call. The default setting is 600ms. Current Disconnect Threshold (ms) This is the periodic time (in ms) that the UCM6200 will use to check on a voltage drop in the line. The default setting is 200. The valid range is 50 to 3000.
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Tone Settings Busy Detection Busy Detection is used to detect far end Hangup or for detecting busy signal. The default setting is "Yes". If "Busy Detection" is enabled, users can specify the number of busy tones to be played before hanging up. The default setting is 2. Better results might be achieved if Busy Tone Count set to 4, 6 or even 8. Please note that the higher the number is, the more time is needed to Hangup the channel. However, this might lower the probability to get random Hangup.
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PSTN Detection The UCM6200 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute. Once done, the detecting result will show and can be used for the UCM6200 settings. 1. Go to UCM6200 Web GUIExtension/TrunkAnalog Trunks page. 2. Click to edit the analog trunk created for the FXO port. 3.
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• If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection. Detect Model: Auto Detect. Source Channel: The source channel to be detected. Destination Channel: The channel to help detecting. For example, the second FXO port. Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel.
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Detect Model: Semi-auto Detect. Source Channel: The source channel to be detected. Destination Number: The number to be dialed for detecting. This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number. 5. Click "Detect" to start detecting. The source channel will initiate a call to the destination number. For "Auto Detect", the call will be automatically answered.
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VOIP TRUNKS VoIP Trunk Configuration VoIP trunks can be configured in UCM6200 under Web GUIExtension/TrunkVoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk. • Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk. • Click on to configure detailed parameters for the VoIP trunk. • Click on to configure Direct Outward Dialing (DOD) for the SIP Trunk.
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If checked, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to the Request- TEL URI Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request.
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Keep the CID from the inbound call when dialing out. This setting will override Keep Original CID “Keep Trunk CID” option. Please make sure that the peer PBX at the other side supports to match user entry using “username” field from authentication line. Keep Trunk CID If enabled, the trunk CID will not be overridden by extension’s CID when the extension has CID configured. The default setting is “No”. Turn on this option when the PBX is using public IP and communicating with NAT devices behind NAT.
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Enable automatic recording for the calls using this trunk (for SIP trunk only). The Auto Record default setting is disabled. The recording files can be accessed under Web GUICDRRecording Files. Advanced Settings Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.263, H.263p and VP8. If enabled, the SIP INVITE message sent to the trunk will contain PPI (P-PreferredIdentity) header.
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Configure the default DTMF mode when sending DTMF on this trunk. • Default: The global setting of DTMF mode will be used. The global setting for DTMF Mode setting is under Web GUIPBX SettingsSIP SettingsToS. DTMF Mode • RFC2833: Send DTMF using RFC2833. • Info: Send DTMF using SIP INFO message. • Inband: Send DTMF using inband audio. This requires 64-bit codec, i.e., PCMU and PCMA. • Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used.
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Table 52: SIP Peer Trunk Configuration Parameters Basic Settings Provider Name Host Name Configure a unique label to identify this trunk when listed in outbound rules, inbound rules and etc. Configure the IP address or URL for the VoIP provider’s server of the trunk. Configure the SIP transport protocol to be used in this trunk. The default setting is "UDP".
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Enable automatic recording for the calls using this trunk (for SIP trunk only). The Auto Record default setting is disabled. The recording files can be accessed under Web GUICDRRecording Files. Advanced Settings Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.263, H.263p and VP8.
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Sync LDAP Password Sync LDAP Port LDAP Outbound Rule LDAP Dialed Prefix This is the password used for LDAP contact file encryption and decryption during the LDAP sync process. The password must be the same on both UCM6200 peers to ensure successful synchronization. Configure the TCP port used LDAP sync feature between two peer UCM6200. Specify an outbound rule for LDAP sync feature. The UCM6200 will automatically modify the remote contacts by adding prefix parsed from this rule.
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Host Name Keep Trunk CID Disable This Trunk Configure the IP address or URL for the VoIP provider’s server of the trunk. If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". If selected, the trunk will be disabled. Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls.
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Table 55: IAX Peer Trunk Configuration Parameters Basic Settings Provider Name Host Name Keep Trunk CID Disable This Trunk Configure a unique label to identify this trunk when listed in outbound rules, inbound rules etc. Configure the IP address or URL for the VoIP provider’s server of the trunk. If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". If selected, the trunk will be disabled. Configure the Caller ID.
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Direct Outward Dialing (DOD) The UCM6200 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly. Example of how DOD is used: Company ABC has a SIP trunk. This SIP trunk has 4 DIDs associated to it. The main number of the office is routed to an auto attendant. The other three numbers are direct lines to specific users of the company.
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7. Click "Save" at the bottom. Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD. Figure 104: Edit DOD UCM6200 Series User Manual Version 1.0.15.
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SLA STATION The UCM6200 supports SLA that allows mapping the key with LED on a multi-line phone to different external lines. When there is an incoming call and the phone starts to ring, the LED on the key will flash in red and the call can be picked up by pressing this key. This allows users to know if the line is occupied or not. The SLA function on the UCM6200 is like BLF but SLA is used to monitor external line i.e., analog trunk on the UCM6200.
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Configure the time (in seconds) for delay before ringing the station when a call Ring Delay first coming in on the shared line. No delay is set by default. If set to 0, there will be no delay. This option defines the competence of the hold action for one particular trunk. If Hold Access set to “open”, any station could hold a call on that trunk or resume one held session; if set to “private”, only the station that places the trunk call on hold could resume the session. The default setting is “open”.
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Figure 108: SLA Example - SLA Station 4. On the SIP phone 1, configure to register UCM6200 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. 5. On the SIP phone 2, configure to register UCM6200 extension 1005. Configure the MPK as BLF mode and value must be set to “extension_trunkname”, which is 1005_fxo1 in this case. Figure 109: SLA Example - MPK Configuration Now the SLA station is ready to use.
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CALL ROUTES Outbound Routes In the following sections, we will discuss the steps and parameters used to configure and manage outbound rules in UCM6200, these rules are the regulating points for all external outgoing calls initiated by the UCM through all types of trunks: SIP, Analog and Digital. Configuring Outbound Routes In the UCM6200, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g.
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▪ Example: _X. _NNXXNXXXXX /* 10-digit long distance */ _818X. /* Any number with leading 818 */ After creating the outbound route, users can choose to enable and disable it. If the Disable This Route route is disabled, it will not take effect anymore. However, the route settings will remain in UCM. Users can enable it again when it’s needed. Password Configure the password for users to use this rule when making outbound calls.
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• All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Note: Multiple patterns can be used. Patterns should be separated by comma “,”. Example: _X. , _NNXXNXXXXX , _818X. Send This Call Through Trunk Use Trunk Select the trunk for this outbound rule.
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Time Condition Time Condition Users could customize holiday time, office time or a specified time to allow the outbound route to be used. Outbound Blacklist The UCM6200 allows users to configure blacklist for outbound routes. If the dialing number matches the blacklist numbers or patterns, the outbound call will not be allowed. The outbound blacklist can be configured under UCM Web GUIExtension/TrunkOutbound Routes: Outbound Blacklist.
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Table 58: Outbound Routes/PIN Group Name Specify the name of the group Record In CDR Specify whether to enable/disable record in CDR PIN Number Specify the code that will asked once dialing via a trunk PIN Name Specify the name of the PIN Once user click on the following figure shows to configure the new PIN. Figure 111: Create New PIN Group The following screenshot shows an example of created PIN Groups and members: UCM6200 Series User Manual Version 1.0.15.
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Figure 112: PIN Members Note: If PIN group is enabled on outbound route level, password, privilege level and enable filter on source caller ID will be disabled. Figure 113: Outbound PIN If pin group CDR is enabled, the call with PIN group information will be displayed as part of CDR under Account Code field. UCM6200 Series User Manual Version 1.0.15.
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Figure 114: CDR Record - Importing PIN Groups from CSV files: User can also import PIN Groups by uploading CSV files for each group. To do this: 1. Navigate to Extension/TrunkOutbound RoutesPIN Groups and click on the “Choose file to upload” button. Figure 115: Importing PIN Groups from CSV files 2. Select the CSV file to upload. Incorrect file formats and improperly formatted CSV files will result in error messages such as the one below: UCM6200 Series User Manual Version 1.0.15.
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Figure 116: Incorrect CSV File 3. To ensure a successful import, please follow the format in the sample image below Figure 117: CSV File Format • The top-left value (A1) is the PIN Group name. In this case, it is “ALPHA”. • Row 2 contains the labels for the modifiable fields: pin and pin_name. These values should not be changed and will cause an upload error otherwise. • Rows 3+ contain the user-defined values with Column A holding the PINs and Column B holding the PIN names.
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Figure 118: CSV File Successful Upload Inbound Routes Inbound routes can be configured via Web GUIExtension/TrunkInbound Routes. • Click on • Click on "Blacklist" to configure blacklist for all inbound routes. • Click on to edit the inbound route. • Click on to delete the inbound route. to add a new inbound route. Inbound Rule Configurations Table 59: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule. • All patterns are prefixed with the "_".
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Notes: ▪ Multiple patterns can be used. Each pattern should be entered in new line. ▪ Users can add comments to a dial plan by typing “/*” and “*/” before and after each comment respectively. ▪ Example: Pattern CallerID Pattern _X. 1000 _NNXXNXXXXX /* 10-digit long distance */ 1001 _818X. /* Any number with leading 818 */ After creating the inbound route, users can choose to enable and disable it. If the Disable This Route route is disabled, it will not take effect anymore.
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Strip Prepend Configure the number of digits to be stripped from the beginning of the DID. This option shows up only when "By DID" is selected. Configure the number of digits to be prepended to an inbound DID pattern, with strip taking precedence over prepend. This option shows up only when "By DID" is selected. If enabled, the external users Dial Trunk dialing in to the trunk via this inbound route can dial outbound call using the UCM6200’s trunk. This option shows up only when "By DID" is selected.
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Figure 119: Inbound Route feature: Prepend Inbound Route: Multiple Mode In the UCM6200, the user can configure inbound route to enable multiple mode to switch between different destinations. The inbound multiple mode can be enabled under Inbound Route settings. Figure 120: Inbound Route - Multiple Mode UCM6200 Series User Manual Version 1.0.15.
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When Multiple Mode is enabled for the inbound route, the user can configure a “Default Destination” and a “Mode 1” destination for this route. By default, the call coming into this inbound route will be routed to the default destination. SIP end devices that have registered on the UCM6200 can dial feature code *62 to switch to inbound route “Mode 1” and dial feature code *61 to switch back to “Default Destination”. Switching between different mode can be easily done without Web GUI login.
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FAX Intelligent Route The UCM6200 can automatically detect Fax and phone signal coming from the FXO port, and then forward Fax or phone signal to the right destination. For example, when a regular phone call is coming, the UCM6200 will be able to detect the phone signal and forward it through the correct inbound route to the destination; if Fax signal is coming, the UCM6200 will be able to forward it to the FXS extension where the Fax machine is connected.
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• To add blacklist number in batch, click on “choose file to upload” to upload blacklist file in csv format. The supported csv format is as below.
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CONFERENCE ROOM The UCM6200 supports conference room allowing multiple rooms used at the same time: • UCM6202/6204 supports up to 3 conference rooms allowing up to 25 simultaneous PSTN or IP participants. • UCM6208 supports up to 6 conference rooms allowing up to 32 simultaneous PSTN or IP participants. The conference room configurations can be accessed under Web GUICall FeaturesConference. In this page, users could create, edit, view, invite, manage the participants and delete conference rooms.
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Enable Caller Menu If enabled, conference participant could press the * key to access the conference room menu. The default setting is "No". If enabled, the calls in this conference room will be recorded automatically in a Record Conference .wav format file. All the recording files will be displayed and can be downloaded in the conference web page. The default setting is "No". If enabled, if there are users joining or leaving the conference, voice prompt or Quiet Mode notification tone won't be played.
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Conference Settings contains the following options: Table 61: Conference Settings Enable Talk detection If enabled, the AMI will send the corresponding event when a user starts or ends talking. DSP Talking Threshold The time in milliseconds of sound above what the dsp has established as base line silence for a user before a user is considered to be talking. This value affects several operations and should not be changed unless the impact on call quality is fully understood, the default value is 128.
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Invite Other Parties to Join Conference When using the UCM6200 conference room., there are two ways to invite other parties to join the conference. • Invite from Web GUI. For each conference room in UCM6200 Web GUICall FeaturesConference, there is an icon for option "Invite a participant". Click on it and enter the number of the party you would like to invite. Then click on "Add". A call will be sent to this number to join it into the conference.
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During The Conference During the conference call, users can manage the conference from Web GUI or IVR. • Manage the conference call from Web GUI. Log in UCM6200 Web GUI during the conference call, the participants in each conference room will be listed. 1. Click on to kick a participant from the conference. 2. Click on to mute the participant. 3. Click on to lock this conference room so that other users cannot join it anymore. 4. Click on • to invite other users into the conference room.
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Conference User IVR Menu 1 Mute/unmute yourself. 4 Decrease the volume of the conference call. 5 Decrease your volume. 6 Increase the volume of the conference call. 7 Increase your volume. 8 Exit the caller menu and return to the conference. ----------------------------------------------------------------------------------------------------------------------------- -------------------Note: When there is participant in the conference, the conference room configuration cannot be modified.
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CONFERENCE SCHEDULE Conference Schedule Configuration Conference Schedule can be found under UCM6200 Web GUICall FeaturesConferenceConference Schedule. Users can create, edit, view and delete a Conference Schedule. • Click on “Create New Conference Schedule” to add a new Conference Schedule. • Click on the scheduled conference to edit or delete the event.
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Local Extension Select available extensions from the list to attend scheduled conference. Select available extensions from the remote peer PBX. Remote Extension Note: “LDAP Sync” must be enabled on the UCM6200 to view remote extensions. Add extensions that are not in the list (both local and remote list). If the user Special Extension wishes to add the special extension, please match the pattern on the outbound route. Remote Conference Invite a remote conference.
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If this option is enabled, when a participant joins the conference room, participant’s name will be announced to all members in the conference room. Announce Callers Note: Option “Quiet Mode” and option “Announce Caller” cannot be enabled at the same time. If this option is enabled, no authentication is required for entering the conference room. Public Mode Note: Please be aware of the potential security risks when turning on this option.
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Figure 127: Conference Schedule Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension can join the conference room anymore. At the scheduled conference time, UCM6200 will send INVITE to the extensions that have been selected for conference.
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IVR Configure IVR IVR configurations can be accessed under the UCM6200 Web GUICall FeaturesIVR. Users could create, edit, view and delete an IVR. • Click on "Create New IVR" to add a new IVR. • Click on to edit the IVR configuration. • Click on to delete the IVR. Figure 128: Create New IVR UCM6200 Series User Manual Version 1.0.15.
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Table 64: IVR Configuration Parameters Basic Settings Name Configure the name of the IVR. Letters, digits, _ and - are allowed. Extension Enter the extension number for users to access the IVR. Dial Trunk If enabled, all callers to the IVR can use trunk. The permission must be configured for the users to use the trunk first. The default setting is "No". Assign permission level for outbound calls if "Dial Trunk" is enabled.
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Configure the timeout between digit entries. After the user enters a digit, the user Digit Timeout needs to enter the next digit within the timeout. If no digit is detected within the timeout, the UCM6200 will consider the entries complete. The default timeout is 3s. Response Timeout Response Timeout Prompt After playing the prompts in the IVR, the UCM6200 will wait for the DTMF entry within the timeout (in seconds). If no DTMF entry is detected within the timeout, a timeout prompt will be played.
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Timeout Invalid When exceeding the number of defined answer timeout, IVR will enter the configured event when timeout. If not configured, then it will Hangup. Configure the destination when the Invalid Repeat Loop is done. Figure 129: Key Pressing Events Black/White List in IVR In some scenarios, the IPPBX administrator needs to restrict the extensions that can be reached from IVR.
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• If the user selects “Whitelist Enable” and adds extension in the list, only the extensions in the list can be allowed to be reached via IVR. Figure 130: Black/White List UCM6200 Series User Manual Version 1.0.15.
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Create Custom Prompt To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUIPBX SettingsVoice PromptCustom Prompt page directly. Figure 131: Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6200, it will be added into the prompt list options for users to select in different IVR scenarios.
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LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6200 supports multiple languages in Web GUI as well as system voice prompt. Currently, there are 16 languages supported in system voice prompt: English (United States), Arabic, Chinese, Dutch, English (United Kingdom), French, German, Greek, Hebrew, Italian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish. English (United States) and Chinese voice prompts are built in with the UCM6200 already.
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A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 133: Voice Prompt Package List Click on to download the language to the UCM6200. The installation will be automatically started once the downloading is finished. Figure 134: New Voice Prompt Language Added A new language option will be displayed after successfully installed.
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Customize Specific Prompt On the UCM6200, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from Web GUIPBX SettingsVoice PromptLanguage Settings instead of the entire language pack. Figure 135: Upload Single Voice Prompt for Entire Language Pack UCM6200 Series User Manual Version 1.0.15.
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VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6200 extensions, the configurations of the voicemail can be globally set up and managed under Web GUICall FeaturesVoicemail. Figure 136: Voicemail Settings UCM6200 Series User Manual Version 1.0.15.
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Table 65: Voicemail Settings Max Greeting Dial ‘0’ For Operator Operator Extension Configure the maximum number of seconds for the voicemail greeting. The default setting is 60 seconds. If enabled, the caller can press 0 to exit the voicemail application and connect to the configured operator’s extension. Select the operator extension, which will be dialed when users press 0 to exit voicemail application. The operator extension can also be used in IVR.
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Access Voicemail If the voicemail is enabled for UCM6200 extensions, the users can dial the voicemail access feature code (by default *98 or *97) to access the extension’s voicemail. The users will be prompted to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options.
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2 - Listen to it 3 - Re-record your message 3 - Record your name 1 - Accept this recording 2 - Listen to it 3 - Re-record your message 4 - Record temporary greeting 1 - Accept this recording 2 - Listen to it 3 - Re-record your message 5 - Change your password * - Return to the main menu Extension Voicemail Count The UCM62xx provides an easy way to check the number of voicemail messages for each extension directly from UCM web GUI  Extension/Trunk  Extensions overview page.
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Table 67: Voicemail Email Settings Attach Recordings to If enabled, voicemails will be sent to user's Email address. The default setting E-Mail is "Yes". Keep Recordings If enabled, voicemail will be stored in the UCM6200 after the email is sent. The default setting is “Yes”. Fill in the "Subject:" and "Message:" content, to be used in the Email when sending to the user.
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Figure 139: Voicemail Group Table 68: Voicemail Group Settings Extension Name Voicemail Password Enter the Voicemail Group Extension. The voicemail messages left to this extension will be forwarded to all the voicemail group members. Configure the Name to identify the voicemail group. Letters, digits, _ and - are allowed. Configure the voicemail password for the users to check voicemail messages. Email Address Configure the Email address for the voicemail group extension.
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RING GROUP The UCM6200 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6200. Configure Ring Group Ring group settings can be accessed via Web GUICall FeaturesRing Group. Figure 140: Ring Group • Click on • Click on to edit the ring group. The following table shows the ring group configuration parameters. • Click on to delete the ring group. to add ring group.
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• Ring in order. Ring the members with the order configured in ring group list. If the first member doesn’t answer the call, it will stop ringing the first member and start ringing the second member. Music On Hold Select the “Music On Hold” Class of this Ring Group, “Music On Hold” can be managed from the “Music On Hold” panel on the left. This option is to set a custom prompt for a ring group to announce to caller.
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Figure 141: Ring Group Configuration Remote Extension in Ring Group Remote extensions from the peer trunk of a remote UCM6200 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1. Creating SIP Peer Trunk between both UCM6200_A and UCM6200_B. SIP Trunk can be found under Web GUIExtension/TrunkVoIP Trunks. Also, please configure their Inbound/Outbound routes accordingly. 2.
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Password must match for UCM6200_A and UCM6200_B to sync LDAP contact automatically. Port number can be anything between 0~65535, and use the outbound rule created in step 1 for the LDAP Outbound Rule option. Figure 142: Sync LDAP Server option 3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6200. UCM6200 Series User Manual Version 1.0.15.
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Figure 143: Manually Sync LDAP Server 4. Under Ring Groups setting page, click “Add”. Ring Groups can be found under Web GUICall FeaturesRing Groups. 5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6200 can be included into that UCM6200’s LDAP contact. Figure 144: Ring Group Remote Extension UCM6200 Series User Manual Version 1.0.15.
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PAGING AND INTERCOM GROUP Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will answer immediately using speaker. The UCM6200 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This section describes the configuration of paging/intercom group under Web GUICall FeaturesPaging/Intercom.
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Table 70: Paging/Intercom Group Configuration Parameters Name Configure paging/intercom group name. Extension Configure the paging/intercom group extension. Type Select "2-way Intercom" or "1-way Page". This option is to set a custom prompt for a paging/intercom group to announce to caller. Click on ‘Prompt’, it will direct to the page PBX SettingsVoice Custom Prompt PromptCustom Prompt, where users could record new prompt or upload prompt files.
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CALL QUEUE The UCM6200 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be held until next representative is available in the system. This section describes the configuration of call queue under Web GUICall FeaturesCall Queue. Configure Call Queue Call queue settings can be accessed via Web GUICall FeaturesCall Queue. Figure 147: Call Queue UCM6200 supports custom prompt feature in call queue.
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• Linear Ring agents in the specified order. • Least Recent Ring the agent who has been called the least recently. • Fewest Calls Ring the agent with the fewest completed calls. • Random Ring a random agent. • Round Robin Ring the agents in Round Robin scheduling with memory. The default setting is "Ring All". Select the Music On Hold class for the call queue. Music On Hold Note: Music On Hold classes can be managed from Web GUIPBX SettingsMusic On Hold.
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Destination Select failover destination to send callers after pressing 1 upon hearing the custom prompt. Advanced Settings - Virtual Queue - Position Refer to Call Center Settings and enhancements section for detailed Announcement information about these features. - Queue Chairman Enable Agent Login Enables agent login/logout feature for static agents (supported only on GXP21XX phones with fw higher than 1.0.9.18).
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Agents Go to “Agents” Tab and Select the available users to be the static agents in the call queue. Choose from the available users on the left to the static agents list on Agents the right. Click on to choose. And use UP and Down arrow to select the order of the agent within the call queue. Static Agents limitation: To guarantee a high level of audio quality with the call queue feature, UCMs will limit the number of static agents allowed to be assigned depending on the UCM model used.
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Click on "Dynamic Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. Figure 149: Agent Login Settings For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from the call queue.
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Table 73: Call Center Parameters Enable Virtual Queue Virtual Queue Period Enable virtual queue to activate call center features. Configure the time in (s) after which the virtual queue will take effect and the menu will be presented to the caller to choose an option. Default is 20s.
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connected with the member they were trying to get to. The next waiting caller in line then becomes the head caller, and they are then connected with the next available member and all available members and waiting callers waits while this happens. Starting from 1.0.14.x, the waiting callers are connecting with available members in a parallel fashion until there are no more available members or no more waiting callers.
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Select the time interval along with the queue(s) and agent(s) to get detailed statistics, then press on which information to be displayed (call distribution by agent, virtual queue distribution by hour...). Switchboard Switchboard is a Web GUI tool for call queue monitoring and management, admin can access to it from the menu Call FeaturesCall Queue then press « Switchboard ».
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Displays the list of agents in the queue and the extension status (idle, ringing, in Agents use or unavailable) along with some basic call statistics and agent’s mode (static or dynamic). There are three different privilege levels for Call Queue management from the switchboard: Super Admin, Queue Chairman, and Queue Agent. • Super Admin - Default admin of the UCM.
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PICKUP GROUPS The UCM6200 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). Configure Pickup Groups Pickup groups can be configured via Web GUICall FeaturesPickup Groups. • Click on • Click on • Click on to create a new pickup group. to edit the pickup group. to delete the pickup group. Select extensions from the list on the left side to the right side.
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The following figure shows where you can customize these features codes Figure 153: Edit Pickup Feature Code UCM6200 Series User Manual Version 1.0.15.
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MUSIC ON HOLD Music On Hold settings can be accessed via Web GUIPBX SettingsMusic On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use. Figure 154: Music On Hold Default Class • Click on "Create New MOH Class" to add a new Music On Hold class. • Click on • Click on • Click on to configure the MOH class sort method to be "Alpha" or "Random" for the sound files.
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• Select the sound files and click on to delete all selected music on hold files. Note: the size for the uploaded file should be less than 30M, the compressed file will be applied to the entire MoH. The UCM6200 allows Users to select the Music on Hold file from WebGUI to play it. The UCM6200 will initiate a call to the selected extension and play this Music on Hold file once the call is answered. Steps to play the music on hold file: 1. Click on the button for the Music on Hold file. 2.
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Figure 157: Record Custom Prompt 5. Answer the call and start to record your new music on hold. 6. Hangup the call and refresh Music On Hold page then you can listen to the new recorded file. ----------------------------------------------------------------------------------------------------------------------------- -------------------Note: Once the MOH file is deleted, there are two ways to recover the music files. • Users could download the MOH file from this link: http://downloads.asterisk.
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FAX SERVER The UCM6200 supports T.30/T.38 Fax and Fax Pass-through. It can convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUICall FeaturesFAX/T.38. The list of received Fax files will be displayed in the same web page for users to view, retrieve and delete. Configure Fax/T.38 • Click on "Create New Fax Extension". In the popped-up window, fill the extension, name and Email address to send the received Fax to.
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Table 75: FAX/T.38 Settings Enable Error Configure to enable Error Correction Mode (ECM) for the Fax. Correction Mode The default setting is "Yes". Maximum Transfer Rate Configure the maximum transfer rate during the Fax rate negotiation. The possible values are 2400, 4800, 7200, 9600, 12000 and 14400. The default setting is 14400. Configure the minimum transfer rate during the Fax rate negotiation. The Minimum Transfer Rate possible values are 2400, 4800, 7200, 9600, 12000 and 14000.
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Receiving Fax Sample Configuration to Receive Fax from PSTN Line The following instructions describe how to use the UCM6200 to receive Fax from PSTN line on the Fax machine connected to the UCM6200 FXS port. 1. Connect Fax machine to the UCM6200 FXS port. 2. Connect PSTN line to the UCM6200 FXO port. 3. Go to Web GUIExtension/Trunk page. 4. Create or edit the analog trunk for Fax as below. Fax Mode: Make sure "Fax Mode" option is set to "None". Figure 159: Configure Analog Trunk without Fax Detection 5.
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Figure 160: Configure Extension for Fax Machine: FXS Extension Figure 161: Configure Extension for Fax Machine: Analog Settings 7. Go to Web GUIExtension/TrunkInbound Routes page. UCM6200 Series User Manual Version 1.0.15.
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8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. Figure 162: Configure Inbound Rule for Fax Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Sample Configuration for Fax-To-Email The following instructions describe a sample configuration on how to use Fax-to-Email feature on the UCM6200. 1.
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3. Go to UCM6200 Web GUIExtension/TrunkAnalog Trunks page. Create a new analog trunk. Please make sure "Fax Detection" is set to "No". 4. Go to UCM6200 Web GUIExtension/TrunkInbound Routes page. Create a new inbound route and set the default destination to the Fax extension. Figure 164: Inbound Route to Fax Extension 5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address fax@domain.
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FAX Sending Besides the support of Fax machines, The UCM6200 supports also sending Fax via Web GUI access. This feature can be found on Web GUIValue-added FeaturesFax Sending page. To send fax, pre-setup for analog trunk and outbound route is required. Please refer to [ANALOG TRUNKS], [VOIP TRUNKS] and [Outbound Routes] sections for configuring analog trunk and outbound route.
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BUSY CAMP-ON The UCM6200 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed. The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf UCM6200 Series User Manual Version 1.0.15.
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PRESENCE UCM does support SIP presence feature which allows users to advertise their current availability status and willingness to receive calls, this way other users can use their phones in order to monitor the presence status of each user and decide whether to call them or not based on their advertised availability. This feature is different than BLF which is mainly used to monitor the dialog status for each extension (Ringing, Idle or Busy).
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Select which status to set from the presence status selection drop list, six options are available and below is a brief description of these states: Table 76: SIP Presence Status Available The contact is online and can participate in conversations/phone calls. Away The contact is currently away (ex: for lunch break). Chat The contact has limited conversation flexibility and can only be reached via chat. Do Not Disturb The Contact is on DND (Do Not Disturb) mode.
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FOLLOW ME Follow Me is a feature on the UCM6200 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc. The calls will get to the user no matter where they are. Follow Me option can be found under extension settings page Web GUIExtension/TrunkExtensions. To configure follow me: 1. Choose the extension and click on . 2.
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Table 77: Follow Me Settings Enable Configure to enable or disable Follow Me for this user. If external number is added in the Follow Me, please make sure this option is Skip Trunk Auth enabled or the “Skip Trunk Auth” option of the extension is enabled, otherwise the external Follow Me number cannot be reached.
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SPEED DIAL The UCM6200 supports Speed Dial feature that allows users to call a certain destination by pressing one or four digits on the keypad allowing 6561 combinations to be configured. This creates a system-wide speed dial access for all the extensions on the UCM6200. To enable Speed Dial, on the UCM6200 Web GUI, go to page Web GUICall FeaturesSpeed Dial. User should first click on .
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DISA In many situations, the user will find the need to access his own IP PBX resources but he is not physically near one of his extensions. However, he does have access to his own cell phone. In this case, we can use what is commonly known as DISA (Direct Inward System Access). Under this scenario, the user will be able to call from the outside, whether it’s using his cell phone, pay phone, regular PSTN, etc.
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Table 79: DISA Settings Name Configure DISA name to identify the DISA. Configure the password (digit only) required for the user to enter before using DISA Password to dial out. Note: The password must be at least 4 digits. Configure the permission level for DISA. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. Permission The default setting is "Internal".
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CALLBACK Callback is mainly designed for users who often use their mobile phones to make long distance or international calls which may have high service charges. The callback feature provides an economic solution for reduce the cost from this. The callback feature works as follows: 1. Configure a new callback on the UCM6200. 2. On the UCM6200, configure destination of the inbound route for analog trunk to callback. 3. Save and apply the settings. 4.
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BLF AND EVENT LIST BLF The UCM6200 supports BLF monitoring for extensions, ring group, call queue, conference room and parking lot. For example, on the user's phone, configure the parking lot number 701 as the BLF monitored number. When there is a parked call on 701, the LED for this BLF key will light up in red, meaning a call is parked against this parking lot. Pressing this BLF key can pick up the call from this parking lot.
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Figure 173: Create New Event List Remote extension monitoring works on the UCM6200 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the UCM6200 first before using remote BLF feature. Please note the SIP end points need support event list BLF in order to monitor remote extensions.
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----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: • To configure LDAP sync, please go to UCM6200 Web GUIExtension/TrunkVoIP Trunk. You will see "Sync LDAP Enable" option. Once enabled, please configure password information for the remote peer UCM6200 to connect to the local UCM6200. Additional information such as port number, LDAP outbound rule, LDAP Dialed Prefix will also be required.
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DIAL BY NAME Dial by Name is a feature on the PBX that allows caller to search a person by first or last name via his/her phone's keypad. The administrator can define the Dial by Name directory including the desired extensions in the directory and the searching type by "first name" or "last name". After dialing in, the PBX IVR/Auto Attendant will guide the caller to spell the digits to find the person in the Dial by Name directory.
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Figure 175: Configure Extension First Name and Last Name 1. Name Enter a Name to identify the Dial by Name group. 2. Extension Configure the direct dial extension for the Dial By Name group. 3. Available Extensions/Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group. Only the selected extensions here can be reached by the Dial By Name IVR when dialing into this group.
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By Order: After the caller enters the digits, the IVR will announce the first matching party's name and number. The caller can confirm and dial out if it's the destination party, or press * to listen to the next matching result if it's not the desired party to call. By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page.
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User Name Prompt Customization Starting from fw 1.0.15.x, the Dial By Name feature can use the recorded name prompt of a user to announce his/her name assigned to the dialed extension. If no name prompt greeting exists, the name will be spelt out like in previous versions. There are two ways to customize/set new user name prompt for an extension: Upload User Name Prompt File from Web GUI 1. First, Users should have a pre-recorded file respecting the following format: • PCM encoded / 16 bits / 8000Hz mono.
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ACTIVE CALLS AND MONITOR The active calls on the UCM6200 are displayed in Web GUISystem StatusActive Calls page. Users can monitor the status, hang up the call as well as barge in the active calls in real time manner. Active Calls Status To view the status of active calls, navigate to Web GUISystem StatusActive Calls. The following figure shows extension 1002 is calling 1004. 1004 is ringing.
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Hang Up Active Calls To hang up an active call, click on icon in the active call dialog. Users can also click on to hang up all active calls. Call Monitor During an active call, click on icon and the monitor dialog will pop up. Figure 180: Configure to Monitor an Active Call In the “Monitor” dialog, configure the following to monitor an active call: 1. Enter an available extension for “Monitor’s Extension” which will be used to monitor the active call. 2.
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4. Enable or disable “Require Confirmation” option. If enabled, the confirmation of the invited monitor’s extension is required before the active call can be monitored. This option can be used to avoid adding participant who has auto-answer configured or call forwarded to voicemail. 5. Click on “Add”. An INVITE will be sent to the monitor’s extension. The monitor can answer the call and start monitoring. If “Require Confirmation” is enabled, the user will be asked to confirm to monitor the call.
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CALL FEATURES The UCM6200 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6200 and describes how to use the call features. Feature Codes Table 82: UCM6200 Feature Codes Feature Maps • Default code: #1 • Enter the code during active call. After hearing "Transfer", you will hear dial tone. Enter the number to transfer to. Then the user will be disconnected and transfer is completed.
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• Default code: *0 • Enter the code during active call. It will disconnect the call. • Options: Disconnect Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. • Default code: #72 • Enter the code during active call to park the call. • Options: Call Park Disable Allow Caller: Enable the feature code on caller side only.
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Call Forward Unconditional Activate Call Forward Unconditional Deactivate • Default Code: *72 • Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. • Default Code: *73 • Default Setting: 1000 • Configure the maximum interval (in milliseconds) between the Feature Misc Feature Code Digits Timeout digits input to activate the feature code.
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Paging Prefix • Default Code: *81 • To page an extension, enter the code followed by the extension number. Intercom Prefix • Default Code: *80 • To intercom an extension, enter the code followed by the extension number. Blacklist Add • Default Code: *40 • To add a number to blacklist for inbound route, dial *40 and follow the voice prompt to enter the number.
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Call Completion Request • Default Code: *11 • This code is for the user who wants to use Call Completion to complete a call. Call Completion Cancel • Default Code: *12 • This code is for the user who wants to cancel Call Completion request. Enable Spy Listen Spy Check this box to enable spy feature codes. Disabled by default. • Default Code: *54 (“Enable Spy” needs to be checked) • This is the feature code to listen in on a call to monitor performance.
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The UCM6200 also allows user to one click enable / disable specific feature code as shown below: Figure 181: Enable/Disable Feature codes Call Recording The UCM6200 allows users to record audio during the call. If "Auto Record" is turned on for an extension, ring group, call queue or trunk, the call will be automatically recorded when there is established call with it. Otherwise, please follow the instructions below to manually record the call. 1.
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Figure 182: Download Recording File from CDR Page The above recorded call's recording files are also listed under the UCM6200 Web GUICDRRecording Files. Figure 183: Download Recording File from Recording Files Page Call Park The UCM6200 provides call park and call pickup features via feature code. Park a Call There are two feature codes that can be used to park the call. • Feature MapsCall Park (Default code #72) During an active call, press #72 and the call will be parked.
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Enable Spy If “Enable Spy” option is enabled, feature codes for Listen Spy, Whisper Spy and Barge Spy are available for users to dial from any extension to perform the corresponding actions. Assume a call is on-going between extension A and extension B, user could dial the feature code from extension C to listen on their call (*54 by default), whisper to one side (*55 by default), or barge into the call (*56 by default).
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PBX SETTINGS This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6200, including general configurations, jitter buffer, RTP settings, ports config and STUN monitor. The options can be accessed via Web GUIPBX SettingsGeneral Settings.
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2. Password for extension registration, Web GUI admin login, LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following, with a minimum length of 4 characters. • Numeric digits • Lowercase alphabet characters • Uppercase alphabet characters • Special characters Enable Random If enabled, random password will be generated when the extension is created. Password The default setting is "Yes". It is recommended to enable it for security purpose.
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• Conference Extensions: 6300-6399 • Ring Group Extensions: 6400-6499 • Queue Extensions: 6500-6599 • Voicemail Group Extensions: 6600-6699 • IVR Extensions: 7000-7100 • Dial By Name Extensions: 7101-7199 • Fax Extensions: 7200-8200 Voice Prompt Customization Record New Custom Prompt Settings In the UCM6200 Web GUIPBX SettingsVoice PromptCustom Prompt page, click on “Record New Custom Prompt” and follow the steps below to record new IVR prompt. Figure 184: Record New Custom Prompt 1.
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Upload Custom Prompt If the user has a pre-recorded IVR prompt file, click on “Upload Custom Prompt” in Web GUIPBX SettingsVoice PromptCustom Prompt page to upload the file to the UCM6200. The following are required for the IVR prompt file to be successfully uploaded and used by the UCM6200: • PCM encoded. • 16 bits. • 8000Hz mono. • In .mp3 or .wav format; or raw/ulaw/alaw/gsm file with .ulaw or .alaw suffix. • File size under 5M.
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PBX Settings/Jitter Buffer Table 84: Internal Options/Jitter Buffer SIP Jitter Buffer Enable Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel. The default setting is "No". Configure the time (in ms) to buffer. This is the jitter buffer size used in "Fixed" Jitter Buffer Size jitter buffer, or used as the initial time for "adaptive" jitter buffer. The default setting is 100.
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Configure STUN server address. STUN protocol is a Client/Server and also a Request/Response protocol. It’s used to check the connectivity between the two terminals, such as maintaining a NAT binding entries keep-alive agreement. STUN Server The default STUN Server is stun.ipvideotalk.com. Valid format: [(hostname | IP-address) [':' port] The default port number is 3478 if not specified. PBX Settings/Payload The UCM6200 payload type for audio codecs and video codes can be configured here.
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IAX SETTINGS The UCM6200 IAX global settings can be accessed via Web GUIPBX SettingsIAX Settings. IAX Settings/General Table 87: IAX Settings/General Bind Port Bind Address IAX1 Compatibility Configure the port number that the IAX2 will be allowed to listen to. The default setting is 4569. Configure the address that the IAX2 will be forced to bind to. The default setting is 0.0.0.0, which means all addresses. Select to configure IAX1 compatibility. The default setting is "No".
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If set to "yes", the connection will be terminated if ACK for the NEW message is Auto Kill not received within 2000ms. Users could also specify number (in milliseconds) in addition to "yes" and "no". The default setting is "yes". Authentication Debugging If enabled, authentication traffic in debugging will not show. The default is "No". Configure codec negotiation priority. The default setting is "Reqonly". • Caller Consider the callers preferred order ahead of the host's.
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SIP SETTINGS The UCM6200 SIP global settings can be accessed via Web GUIPBX SettingsSIP Settings. SIP Settings/General Table 90: SIP Settings/General Realm For Digest Configure the host name or domain name for the UCM6200. Realms MUST be Authentication globally unique according to RFC3261. The default setting is Grandstream. Bind UDP Port Configure the UDP port used for SIP. The default setting is 5060. Bind IP Address Configure the IP address to bind to. The default setting is 0.0.0.
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If enabled, when rejecting an incoming INVITE or REGISTER request, the Reject Non-Matching INVITE UCM6200 will always reject with "401 Unauthorized" instead of notifying the requester whether there is a matching user or peer for the request. This reduces the ability of an attacker to scan for valid SIP usernames. The default setting is "No".
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SIP Settings/TCP and TLS Table 93: SIP Settings/TCP and TLS TCP Enable TCP Bind Address TLS Enable Configure to allow incoming TCP connections with the UCM6200. The default setting is "No". Configure the IP address for TCP server to bind to. 0.0.0.0 means binding to all interfaces. The port number is optional. If not specified, 5060 will be used. Configure to allow incoming TLS connections with the UCM6200. The default setting is "No". Configure the IP address for TLS server to bind to. 0.0.0.
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SIP Settings/NAT Table 94: SIP Settings/NAT External Host Use IP address in SDP External TCP Port External TLS Port Configure a static IP address and port (optional) used in outbound SIP messages if the UCM6200 is behind NAT. If it is a host name, it will only be looked up once. If enabled, the SDP connection will use the IP address resolved from the external host. Configure the externally mapped TCP port when the UCM6200 is behind a static NAT or PAT.
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Select DTMF mode to send DTMF. The default setting is RFC2833. If "Info" is DTMF Mode selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, "RFC2833" will be used if offered, otherwise "Inband" will be used. The default setting is "RFC2833". During an active call, if there is no RTP activity within the timeout (in seconds), the call will be terminated. The default setting is no timeout.
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SIP Settings/SIP Trunk Prompt Tone SIP Trunk Prompt Tone tab has been added to the UCM to help user choose which prompt will be played by the UCM during call failure, the following voice message responses have been added and can be set to play for 4XX, 5XX, and 6XX call failures: • Default for 404 and 604 status codes: “Your call can’t be completed as dialed. Please check the number and dial again.” • Default for 5xx status codes: “Server error. Please check your device.
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Transparent Call-Info header UCM supports transparent call info header in order to integrate GDS door system with GXP21XX Color phones, the UCM will forward the call-info header to the phone in order to request the live view from GDS door system and give the option to open the door via softkey. Figure 188: Transparent Call-Info UCM6200 Series User Manual Version 1.0.15.
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INTERFACE SETTINGS Analog Hardware The analog hardware (FXS port and FXO port) on the UCM6200 will be listed in this page. Click on signaling preference for FXS port or configure ACIM settings for FXO port. to edit Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change. Figure 189: FXS Ports Signaling Preference For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port.
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Advanced Settings Select country to set the On-Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum FXO Opermode Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)".
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DAHDI Settings When users encounter issues such as audio delay in outbound calls using the analog trunk, they can adjust DAHDI settings on the UCM to attempt to lessen or resolve the issues. Figure 191: DAHDI Settings For the value of the option such as “32, half”: The number in the option indicates the number of read/write buffers for TDM (DAHDI). The “Half”, “Immediate” or “Full” option indicates the strategy when reading/writing data from buffer.
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CTI SERVER UCM does support CTI server capabilities which are designed to be a part of the CTI solution suite provided by Grandstream, including GXP21XX and GXP17XX enterprise IP phones along with GS Affinity app. Mainly the UCM will by default listening on port TCP 8888 for the connections from GS affinity application in order to interact, modify and serve data requests by the application which includes setting call features for the connected extension as call forward and DND.
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ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) The UCM6200 supports Asterisk Manager Interface (AMI) with restricted access. AMI allows a client program to connect to an Asterisk instance commands or read events over a TCP/IP stream. It’s particularly useful when the system admin tries to track the state of a telephony client inside Asterisk. User could configure AMI parameters on UCM6200 Web GUIValue-added FeaturesAMI.
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CRM INTEGRATION Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers.
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Add the new number to this module if it can’t be found in the Add Unknown Number selected module. Select from the “Available” list of lookups and press Contact Lookups to select where the UCM can perform the lookups on the CRM tables, Leads, Accounts, and Contacts. Once settings on admin access are configured: 2. Click on and . 3. Logout from admin access. 4. Login to the UCM as user and navigate under “User PortalValue-added FeatureCRM User Settings”.
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Figure 195: Salesforce Basic Settings 1. Select “Salesforce” from the CRM System Dropdown in order to use Salesforce CRM. Table 98: Salesforce Settings Select a CRM system from the Drop down, two CRM systems are CRM System available: Salesforce and SugarCRM. Add the new number to this module if it can’t be found in the Add Unknown Number selected module.
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Figure 196: Salesforce User Settings UCM6200 Series User Manual Version 1.0.15.
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PMS INTEGRATION UCM6200 series support Hotel Property Management System PMS, including check-in/check-out services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel applications. This feature can be found on Web GUIValue-added FeaturesPMS. Note: The PMS integration on UCM is currently supported only with one of the two following solutions.
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Mitel PMS In this mode, the system can be divided into two parts: • PMS (Property Management System) • PBX Grandstream UCM6XXX series have integrated Mitel PMS providing following hospitality features: Check-in, Check-out, set Room Status, Wake-up call and more. The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (Mitel). The communication between both parties is direct with no middleware.
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Configuration To use all PMS features please activate the feature code associated under “Call FeaturesFeature Codes” - Enable PMS - Update PMS Room Status - PMS Wake Up Service Activate - PMS Wake Up Service Deactivate Basic Settings On the UCM WebGUIValue-added FeaturesPMSBasic Settings” set the connection information for the HMobile platform. Table 100: PMS Basic Settings Field Description Users can select the desired PMS module from the drop-down list. PMS Module Hmobile. Mitel.
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Figure 199: Create New Room Click “Save” to create the new room, the fields above can be configured from the HMobile platform. Once set, the following screen will be shown: Figure 200: Room Status User can create a batch of rooms as well by clicking on UCM6200 Series User Manual Version 1.0.15.
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Figure 201: Add batch rooms Wake Up Service To create a New Wake up service, user can click on , the following window will pop up: Figure 202: Create New Wake Up Service Table 101: PMS Wake up Service Field Description Room Number Select the room number where to call Time Set the time of the wakeup call Action Status Show the status of the call: Type • Programmed: the call is scheduled for the time set • Cancelled: the call is canceled • Executed: the wakeup call is made • Single: The c
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Once the call is made on the time specified, the following figure show the status of the wakeup call. Figure 203: Wakeup Call executed This call has been executed but has been rejected, that why we can see the “Busy” status.
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To create a new maid, click on under UCM webGUIPBXPMSMini Bar, the following window will pop up. Figure 205: Create New Maid Table 103: Create New Maid Maid Code Enter the Code to use when the maid wants to use the Mini Bar. Secret Enter the password associated with the maid. To create a new consumer goods, click on under webGUIPBXPMSMini Bar, the following window will pop up. Figure 206: Create New Consumer Goods Code Enter the Goods Code.
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The Minibar page displays as: Figure 207: Mini Bar UCM6200 Series User Manual Version 1.0.15.
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WAKEUP SERVICE The WakeUp service can be used to schedule a reminder or wake up calls to any valid destination. This service is available on the UCM6200 as a separated module. There are three ways to set up Wakeup Service: • Using admin login • Using user portal • Using feature code WakeUp Service using Admin Login 1. Login to the UCM as admin. 2. WakeUp service can be found under Web GUIValue-added FeaturesWakeup Service, click on to create a new wakeup service. The following window will pop up.
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Table 104: Wakeup Service Enable Wakeup Service Enable Wakeup service. Name Enter a name to identify the wakeup service. Prompt Select the prompt to play for that extension. If disabled, users can select a specific date and time. Custom Date If enabled users can select multiple days of the week to perform the wakeup. Date Select the date or dates when to performs the wakeup call. Time Select the time when to play the wakeup call.
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ANNOUNCEMENTS CENTER The UCM6200 supports Announcements Center feature which allows users to pre-record and store voice message into UCM6200 with a specified code. The users can also create group with specified extensions. When the code and the group number are dialed together in the combination of code + group number, the specified voice message is sent to all group members and only extensions in the group will hear the voice message.
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Announcements Center Settings Table 105: Announcements Center Settings Name Configure a name for the newly created Announcements Center to identify this announcement center. Enter a code number for the custom prompt. This code will be used in combination with the group number. For example, if the code is 55, and group number is 666. The user can dial 55666 to send prompt 55 to all members in Code group 666.
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Figure 210: Announcements Center Group Configuration In this example, group “Test” has number 666. Extension 1000, 1001 and 1002 are in this group. 1. Click to create a new Announcement Center. 2. Give a name to the newly created Announcement Center. 3. Specify the code which will be used with group number to send the voice message to. 4. Select the message that will be used by the code from the Custom Prompt drop down menu.
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Code and Group number are used together to direct specified message to the target group. All extensions in the group will receive the message. For example, we can send code 55 to group 666 by dialing 55666 from any extension registered to the UCM6200. All the members in group 666 which are extension 1000, 1001 and 1002 will receive this voice message after they pick up the call. Figure 212: Announcements Center Example UCM6200 Series User Manual Version 1.0.15.
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STATUS AND REPORTING PBX Status The UCM6200 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real-time status in different sections under Web GUISystem StatusDashboard. Figure 213: StatusPBX Status UCM6200 Series User Manual Version 1.0.15.
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Trunks Users could see all the configured trunk status in this section. Figure 214: Trunk Status Table 107: Trunk Status Display trunk status. • Analog trunk status: Available Busy Unavailable Unknown Error Status • SIP Peer trunk status: Unreachable: The hostname cannot be reached. Unmonitored: Heartbeat feature is not turned on to be monitored. Reachable: The hostname can be reached.
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Extensions Extensions Status can be seen from the same configuration page, users can go under Web GUIExtension/TrunkExtensions and following page will be displayed listing the extensions and their status information. Figure 215: Extension Status Table 108: Extension Status Display extension number (including feature code). The color indicator has the following definitions.
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Interfaces Status This section displays interface/port connection status on the UCM6200. The following example shows the interface status for UCM6204 with USB, WAN port, FXS1, FXS2 and FXO1 connected. Figure 216: UCM6204 Interfaces Status Table 109: Interface Status Indicators USB connected. USB disconnected. SD Card connected. SD Card disconnected. LAN/WAN connected. LAN/WAN not configured. LAN/WAN disconnected. FXS/FXO connected. FXS/FXO waiting. UCM6200 Series User Manual Version 1.0.15.
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FXS/FXO busy. FXS/FXO not configured. FXS/FXO disconnected. System Status The UCM6200 system status can be accessed via Web GUIStatusSystem Status, which displays the following system information. General Under Web GUISystem StatusSystem InformationGeneral, users could check the hardware and software information for the UCM6200. Please see details in the following table. Table 110: System StatusGeneral System Status System InformationGeneral Model Product model.
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Table 111: System StatusNetwork System StatusSystem StatusNetwork MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device. IP Address IP address. Gateway Default gateway address. Subnet Mask Subnet mask address. DNS Server DNS Server address. Storage Usage Users could access the storage usage information from Web GUISystem StatusDashboardStorage Usage.
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Figure 217: System StatusStorage Usage Resource Usage When configuring and managing the UCM6200, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under Web GUISystem StatusDashboardResource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 218: System StatusResource Usage UCM6200 Series User Manual Version 1.0.15.
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System Events The UCM6200 can monitor important system events, log the alerts and send Email notifications to the system administrator. Alert Events List The system alert events list can be found under Web GUIMaintenanceSystem Events.
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• Detect Cycle: The UCM6200 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6200 system will send the alert. 2. External Disk Usage Figure 220: System EventsAlert Events Lists: External Disk Usage • Detect Cycle: The UCM6200 will perform the External disk usage detection based on this cycle.
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4. System Crash Figure 222: System EventsAlert Events Lists: System Crash • Detect Cycle: The UCM will detect the event at each cycle based on the specified time. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Click on the switch to turn on/off the alert and Email notification for the event.
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1. Generate Alert: Generated when alert events happen, for example, alert logs for disk usage exceeding the alert threshold. 2. Restore to Normal: Generated when alert events being cleared, for example, logs for disk usage dropping back below the alert threshold. User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”.
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Figure 225: CDR Filter Table 112: CDR Filter Criteria Call Type Groups the following: • Inbound calls: Inbound calls are calls originated from a non-internal source (like a VoIP trunk) and sent to an internal extension. • Outbound calls: Outbound calls are calls sent to a non-internal source (like a VoIP trunk) from an internal extension. • Internal calls: Internal calls are calls from one internal extension to another extension, which are not sent over a trunk.
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Action Type Account Code Filter calls using the Action Type, the following actions are available: • Dial • Announcements • Callback • Call Forward • Conference • Disa • Fax • Follow Me • IVR • Page • Parked Call • Queue • Ring Group • Transfer • VFax • VM • VMG • Wakeup Select the account Code to filter with. If pin group CDR is enabled, the call with pin group information will be displayed as part of the CDR under Account Code Field.
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The call report will display as the following figure shows. Figure 226: Call Report The CDR report has the following data fields: • Start Time Format: 2016-09-03 00:06:16 • Call Type Example: IVR DIAL WAKEUP • Call From Example format: "John Doe" 2000 • Call To Example format: 2002 • Call Time Format: 0:00:02 • Talk Time Format: 0:00:00 • Account Code Example format: Grandstream/Test • Status Answered, Busy, No answer or Failed. UCM6200 Series User Manual Version 1.0.15.
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Users could perform the following operations on the call report. • Sort by “Start Time” Click on the header of the column to sort the report by "Start Time". Clicking on "Start Time" again will reverse the order. • Download Searched Results Click on “Download Search Result(s)” to export the records filtered out to a .csv file. • Download All Records Click on “Download All Records” to export all the records to a .csv file.
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Figure 228: Automatic Download Settings To receive CDR record automatically from Email, check “Enable” and select a time period “By Day” “By Week” or “By Month”, select Hour of the day as well for the automatic download period. Make sure you have entered an Email or multiple email addresses where to receive the CDR records. CDR Improvement Starting from UCM6200 firmware 1.0.10.x, transferred call will no longer be displayed as a separate call entry in CDR.
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Downloaded CDR File The downloaded CDR (.csv file) has different format from the Web GUI CDR. Here are some descriptions. • Caller number, Callee number "Caller number": the caller ID. "Callee number": the callee ID. If the "Source Channel" contains "DAHDI", this means the call is from FXO/PSTN line. Figure 231: Downloaded CDR File Sample • Context There are different context values that might show up in the downloaded CDR file. The actual value can vary case by case.
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(c) PJSIP/trunk_X-XXXXXX, where trunk_X is the internal trunk name and it is an inbound call from this trunk. The last XXXXX is a random string and can be ignored. There are some other possible values, but these values are almost the application name which are used by the dialplan. IAX2/NUM-XXXXXXX: it means this is an IAX call. Local/@from-internal-XXXXX: it is used internally to do some special feature procedure. We can simply ignore it. Hangup: the call is hung up from the dialplan.
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Table 113: CDR Statistics Filter Criteria Trunk Type Select one of the following trunk type. Call Type • All • SIP Calls • PSTN Calls Select one or more in the following checkboxes. Time Range • Inbound calls • Outbound calls • Internal calls • External calls • All calls • By month (of the selected year). • By week (of the selected year). • By day (of the specified month for the year). • By hour (of the specified date). • By range. For example, 2016-01 To 2016-03.
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API Configuration The UCM6200 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application. Before accessing the API, the administrators need enable API and configure the access/authentication information on the UCM6200 first. The API configuration parameters are listed in the table below.
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USER PORTAL Users could log into their web GUI portal using the extension number and user password. When an extension is created in the UCM62XX, the corresponding user account for the extension is automatically created. The user portal allows access to a variety of features which include user information, extension configuration and CDR as well as settings and managing value-added features like WebRTC, Fax Sending, Call Queue, Wakeup Service and CRM.
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Figure 237: User Portal Login After login, the Web GUI display is shown as below. Figure 238: User Portal Layout UCM6200 Series User Manual Version 1.0.15.
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After successful login, the user has the following three configuration tabs: Basic Information Under this menu, the user can configure and change his/her personal information including (first name, last name, password, email address, department…). And they can also set and activate their extension features (presence status, call forward, DND ….) to be reflected on the UCM.
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MAINTENANCE User Management User management is on Web GUIMaintenanceUser Management page. User could create multiple accounts for different administrators to log in the UCM6200 Web GUI. Additionally, the system will automatically create user accounts along with creating new extensions for extension users to login to the Web GUI using their extension number and password. All existing user accounts for Web GUI login will be displayed on User Management page as shown in the following figure.
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Table 115: User ManagementCreate New User User Name User Password Privilege Configure a username to identify the user which will be required in Web GUI login. Letters, digits and underscore are allowed in the user name. Configure a password for this user which will be required in Web GUI login. Letters, digits and underscore are allowed. This is the role of the Web GUI user. Currently only “Admin” is supported when Super Admin creates a new user.
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By default, the user account “admin” is configured with “Super Admin” privilege and it’s the only user - with “Super Admin” privilege. The User Name and Privilege level cannot be changed or deleted. Super Admin could change its own login password on Web GUIMaintenanceChange Information - page. Super Admin could view operations done by all the users in Web GUIMaintenanceUser - ManagementOperation Log • Administrator - Users with “Admin” privilege can only be created by “Super Admin” user.
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• Custom Privilege The Super Admin user can create users with different privileges. 6 modules are available for privilege customization. - System Status - Conference - System Events - CDR Records - CDR API - Wakeup Service Figure 243: Create New Custom Privilege Log in UCM6200 as super admin and go to MaintenanceUser ManagementCustom Privilege, create privilege with customized available modules.
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Figure 244: Multiple User Operation Error Prompt Change Password After logging in the UCM6200 Web GUI for the first time, it is highly recommended for users to change the default password "admin" to a more complicated password for security purpose. Follow the steps below to change the Web GUI access password. 1. Go to Web GUIMaintenanceChange Information page. 2. Enter the old password first. 3. Enter the new password and re-type the new password to confirm.
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Change binding Email UCM6200 allows user to configure binding email in case login password is lost. UCM6200 login credential will be sent to the designated email address. The feature can be found under Web GUISystem SettingsUser ManagementChange Binding Email.
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“User ban period” specify the period of time in minutes an IP will be banned from accessing the UCM if the User max number of try login is exceeded, the default value is 5. “Login Banned User List” show the list of IPs’ banned from the UCM. “Login White List” User can add a list of IPs’ to avoid the above restriction, thus, they can exceed the User max number of try login.
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Figure 248: Operation Logs The operation log can be sorted and filtered for easy access. Click on the header of each column to sort. For example, clicking on "Date" will sort the logs according to operation date and time. Clicking on "Date" again will reverse the order. Table 117: Operation Log Column Header Date The date and time when the operation is executed. User Name The username of the user who performed the operation. IP Address The IP address from which the operation is made.
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User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on . Figure 249: Operation Logs Filter The above figure shows an example that operations made by user “support” on device with IP 192.168.40.173 from 2014-11-01 00:00 to 2014-11-06 15:38 are filtered out and displayed. To delete operation logs, users can perform filtering first and then click on filtered result of operation logs.
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Examples of valid URLs: firmware.grandstream.com/BETA The upgrading configuration can be accessed via Web GUIMaintenanceUpgrade. Figure 250: Network Upgrade Table 118: Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Firmware Server Path Define the server path for the firmware server. Firmware File Prefix If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6200.
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Upgrading Via Local Upload If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6200 directly via Web GUI. Please follow the steps below to upload firmware locally. 1. Download the latest UCM6200 firmware file from the following link and save it in your PC. http://www.grandstream.com/support/firmware 2. Log in the Web GUI as administrator in the PC. 3.
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Figure 253: Reboot UCM6200 5. Click on "OK" to reboot the UCM6200 and check the firmware version after it boots up. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Notes: - Please do not interrupt or power cycle the UCM6200 during upgrading process. - The firmware file name allows the use of the following special characters: “_@#*~&”.
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3. Launch the TFTP server and go to the File menuConfigureSecurity to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade; 4. Start the TFTP server and configure the TFTP server in the UCM6200 web configuration interface; 5. Configure the Firmware Server Path to the IP address of the PC; 6. Update the changes and reboot the UCM6200. End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server.
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1. Choose the type(s) of files to be included in the backup. 2. Choose where to store the backup file: USB Disk, SD Card or Local. 3. Name the backup file. 4. Click on "Backup" to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page. Users can download , restore Click on , or delete it from the UCM6200 internal storage or the external device. to upload backup file from the local device to UCM6200.
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The option allows UCM to perform automatically backup on the user specified time. Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. Figure 257: Local Backup Data Sync Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUIMaintenanceBackupData Sync.
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Figure 258: Data Sync Table 119: Data Sync Configuration Enable Data Sync Enable the auto data sync function. The default setting is "No". Account Enter the Account name on the SFTP backup server. Password Enter the Password associate with the Account on the SFTP backup server. Server Address Enter the SFTP server address. Destination Directory Specify the directory in SFTP server to keep the backup file.
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Before saving the configuration, users could click on . The UCM6200 will then try connecting the server to make sure the server is up and accessible for the UCM6200. Save the changes and all the backup logs will be listed on the web page. After data sync is configured, users could also manually synchronize all data by clicking on instead of waiting for the backup time interval to come.
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System Cleanup/Reset Reset and Reboot Users could perform reset and reboot under Web GUIMaintenanceSystem Cleanup/ResetReset and Reboot. To factory reset the device, select the mode type first. There are two different types for reset. • User Data All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared. • All All the configurations and data will be reset to factory default.
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Figure 261: Cleaner Table 120: Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function. Clean Files in External If enabled the files in external device (USB/SD card) will be atomically cleaned Device up as configured. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR. Enable Queue Log Cleaner Queue Log Clean Time Enable scheduled queue log cleaning. By default, is disabled.
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Clean Interval Enter how often (in days) to clean queue logs. The valid range is 1-30. Enable File Cleaner Enter the Voice Records Cleaner function. Choose Cleaner File Select the files for system automatic clean. • Basic Call Recording Files. • Conference Recording Files. • Call Queue Recording Files. • Voicemail Files. • Fax • Backup Files. File Clean Threshold Specify the threshold of local storage usage from 0 to 99 (in percentage).
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Figure 262: USB/SD Card Files Cleanup Table 121: USB/SD Card Files Cleanup Current Path Displays the current path. Directory Select the directory user want to clean. Delete Selected File Select multiple entries to delete from USB or SD card. Syslog On the UCM6200, users could dump the syslog information to a remote server under Web GUIMaintenanceSyslog. Enter the syslog server hostname or IP address and select the module/level for the syslog information.
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pbx: This module is related to general PBX functions. chan_sip: This module is related to SIP calls. chan_dahdi: This module is related to analog calls (FXO/FXS). app_meetme: This module is related to conference room. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: Syslog is usually for debugging and troubleshooting purpose.
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Table 122: Ethernet Capture Interface Type Select the network interface to monitor. Enable SFTP Data Sync Check this box to save the capture files in the SFTP server. Please make sure the configuration of data synchronization works before. Storage to External Device Check this box to activate storage of the capture either on the USB or SD Card. Capture Filter Enter the filter to obtain the specific types of traffic, such as (host, src, dst, net, proto…). Start Click to start the trace.
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Traceroute Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 265: Traceroute Signaling Troubleshooting Analog Record Trace • Analog Record Trace Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6200 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under Web GUIMaintenanceSignal TroubleshootingAnalog Record Trace.
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Figure 266: Troubleshooting Analog Trunks • A key Dial-up FXO Users can directly set a PSTN number on the “External Extension” text box to troubleshoot issues related to the analog trunk easily, the following steps shows how to use this feature: 1. Configure analog trunk on UCM, including outbound route. 2. Enter a reachable external number in “External Extension”. 3. Press “Start” button. The call will be initiated to the external number. 4. Answer and finish the call before pressing “Stop” button.
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Figure 267: A Key Dial-up FXO Note: When using a Key Dial-up FXO feature the outbound trunk for the analog trunk need to have internal permission. As well as it should be the trunk with the highest outbound route priority. After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.
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Figure 269: Network Status UCM6200 Series User Manual Version 1.0.15.
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EXPERIENCING THE UCM6200 SERIES IP PBX Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.