User Manual

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UCM6200 Series User Manual
Version 1.0.15.16
Table 64: IVR Configuration Parameters
Basic Settings
Name
Configure the name of the IVR. Letters, digits, _ and - are allowed.
Extension
Enter the extension number for users to access the IVR.
Dial Trunk
If enabled, all callers to the IVR can use trunk. The permission must be configured
for the users to use the trunk first. The default setting is "No".
Permission
Assign permission level for outbound calls if "Dial Trunk" is enabled. The available
permissions are "Internal", "Local", "National" and "International" from the lowest
level to the highest level.
The default setting is "Internal". If the user tries to dial outbound calls after dialing
into the IVR, the UCM6200 will compared the IVR's permission level with the
outbound route's privilege level.
If the IVR's permission level is higher than (or equal to) the outbound route's
privilege level, the call will be allowed to go through.
Dial Other
Extensions
This controls the destination that can be reached by the external caller via the
inbound route. The available destinations are:
• Extension
• Conference
• Call Queue
• Ring Group
• Paging/Intercom Groups
• Voicemail Groups
• Fax Extension
• Dial by Name
• All
IVR Black/White
List
If enabled only numbers inside of the White List or outside of the Black List can be
called from IVR.
Internal
Black/White List
Contain numbers, either of Black List or White List.
External
Black/White List
This feature can be used only when Dial Trunk is enabled, it contains external
numbers allowed or denied calling from the IVR, the allowed format is the following:
Number1, number2, number3, ….
Replace Caller ID
If enabled, the UCM will replace the caller display name with the IVR name the
caller know whether the call is incoming from a direct extension or an IVR.
Alert Info
When present in an INVITE request, the alert-Info header field specifies and
alternative ring tone to the UAS.
Welcome Prompt
Select an audio file to play as the welcome prompt for the IVR. Click on "Prompt"
to add additional audio file under Web GUIPBX SettingsVoice
PromptCustom Prompt.