User Manual

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UCM6200 Series User Manual
Version 1.0.15.16
Static Agents limitation:
To guarantee a high level of audio quality with the call queue feature, UCMs will limit the number of static agents
allowed to be assigned depending on the UCM model used. If the user attempts to configure the number of static
agents to be more than the maximum allowed number, a warning message will appear.
Figure 148: Static Agents limitation
The following table lists the maximum number of static agents for each UCM model:
Table 72: Static Agent Limitation
UCM Model
Max Static Agents in Call Queue
UCM6102
22
UCM6202
23
UCM6104
33
UCM6204
34
UCM6108 and UCM6116
45
UCM6208
75
UCM6510
150
Agents
Agents
Go to “Agents” Tab and Select the available users to be the static agents in the
call queue. Choose from the available users on the left to the static agents list on
the right. Click on to choose. And use UP and Down arrow to select the
order of the agent within the call queue.